1. By continuing to use the site, you agree to the use of cookies .This website or its third-party tools use cookies, which are necessary to its functioning and required to achieve the purposes illustrated in the cookie policy.Find out more.
    Dismiss Notice
  2. Dismiss Notice
  3. Follow Casinomeister on Twitter | Facebook | YouTube | Casinomeister.us US Residents Click here! |  Svenska Svenska | 
Dismiss Notice
REGISTER NOW!! Why? Because you can't do diddly squat without having been registered!

At the moment you have limited access to view most discussions: you can't make contact with thousands of fellow players, affiliates, casino reps, and all sorts of other riff-raff.

Registration is fast, simple and absolutely free so please, join Casinomeister here!

this would never have happened at 32red

Discussion in 'Online Casinos' started by sattty, Apr 14, 2012.

    Apr 14, 2012
  1. sattty

    sattty Senior Member

    Occupation:
    im disabled so cant work now..but used to be in th
    Location:
    wakefield
    i play at 3 MG casinos ...this week i got an email from one of them offering me a 20% bonus and 30 free spins on a slot for a deposit of 50

    email also said if its my first deposit of the week the bonus will be boosted to 50%..i took the offer..

    i played and lost my deposit then went to play my free spins..i always save these until after i have bust out or cashed out as any wins from free spins is added as bonus money to the WR ...

    the free spins were not there so i contacted CS and asked them to add them for me..they imformed me i was not entitled to them

    i told them about the email i had recieved and they said because it was my first deposit of week and i got 50% bonus i was not entitled to the free spins..i explained that the email i got made no mention at all of not getting the free spins if i got a 50%bonus....it simply said bonus would be boosted to 50% if it was my first deposit of week..

    i said that in future perhaps they should ensure there emails give out the correct information as it was extremely misleading they even agreed with this..

    i asked if they would then add the free spins ...they refused saying i was not entitled..have to confess i was rather miffed by this..now we are talking about 30 free spins at.15 a spin...$4.50 worth of spins....

    i looked at my account history with the casino...in the last 15 months i have deposited just over $11000 there and cashed out just over $5000 so im a good customer for them because i loose lol

    i exchanged a few emails with the accounts manager but they were not budging ..to me it was simply a matter of principal over a misleading email

    so i asked them to close my account...i know they wont miss my business im no high roller but i just thought it was very poor customer service on there part...

    if the same situation had arisen at 32red mark would have added the free spins without giving it a seconds thought..

    so they have now lost my custom..guess it just means more money for allslots & 32red the other casinos i play at...
     
  2. Apr 14, 2012
  3. JackTenOff

    JackTenOff Webmaster webmeister

    Occupation:
    nananananana
    Location:
    uk
    that's pretty crazy, seems many casinos have no idea what good customer service actually means.
    Nothing like loosing a customer who has so far made you $6,000 for $4.50 :lolup:
     
  4. Apr 14, 2012
  5. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    make that $4.50 worth of spins which require a 29x (guessing) playthrough on any winnings.

    For lack of a nail the kingdom was lost.
     
  6. Apr 14, 2012
  7. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Dont tell me this is Red Flush/La Via.
     
  8. Apr 14, 2012
  9. sattty

    sattty Senior Member

    Occupation:
    im disabled so cant work now..but used to be in th
    Location:
    wakefield
    no not red flush
     
  10. Apr 14, 2012
  11. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    Can you please tell us wich casino it was sattty?

    It's always good to know wich casino I do not want to play at :eek2:
     
  12. Apr 14, 2012
  13. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA

    Whichever casino it was they stand to lose. Its not a case of some freebie-hunter begging for free chips. You are a loyal depositor and the casino only has itself to blame for misleading you. If they give ND bonuses/free spins to non-depositors it says a lot about their management style or rather the lack of it.
     
  14. Apr 14, 2012
  15. sattty

    sattty Senior Member

    Occupation:
    im disabled so cant work now..but used to be in th
    Location:
    wakefield
    it was gowild
     
    1 person likes this.
  16. Apr 14, 2012
  17. Osloking

    Osloking Quit Gambling

    Occupation:
    Melodies :3
    Location:
    Norge or NO-WAY!
    i knew it before you wrote go wild. their promotion lack information and they really need to fix that.

    but i recomand you to stick with 32red, u really cant have better place to be :)

    lesson of the day :
     

    Attached Files:

    2 people like this.
  18. Apr 14, 2012
  19. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    I frequent gowildcasino all the time and get those emails. They're slightly misleading but they dont lie ie it doesn't actually say you receive both. It's a one or the either kind of deal. It's always a good idea to check with live chat anyway about the deal before you take it. I always do and generally save the chat.
     
  20. Apr 14, 2012
  21. NeuroPR

    NeuroPR Dormant account webmeister

    Occupation:
    Web Authoring, Design, Search engine optimization
    Location:
    Greece
    It's simple as that: They lost a customer for not giving 1 minute of probably 'lost' playtime to a player.
     
  22. Apr 14, 2012
  23. sattty

    sattty Senior Member

    Occupation:
    im disabled so cant work now..but used to be in th
    Location:
    wakefield


    yes i never said they lied..simply that its misleading which they agreed with
     
  24. Apr 14, 2012
  25. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    lol, and I never said you said they lied ;) I agree their emails are misleading ;)
     
  26. Apr 14, 2012
  27. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    You two are confusing me:confused:
    To mislead someone or not tell the whole true, isn't that as bad as a lie? So what did they really do...or not do? :p
     
  28. Apr 14, 2012
  29. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    The emails promotions are misleading in that, it's not so such theyre attempting to deceive players, rather, that the lay-out (the way it's written and presented) isn't very clear; it could be more defined. They're slightly confusing at to what the player can claim. The put more than one given promo in the same body, so it often looks like you can claim one AND the other as opposed to one OR the other
     
  30. Apr 14, 2012
  31. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    Here's this week's; it may or may not be the same one, but you get the idea:


    Get tons of free spins when you play some of your favourite games. The Spin Machine is On!

    Remember to claim your Wednesday Deluxe and play the GoWild CASH Free Rolls every day!

    Enjoy a 50% bonus on your first and third deposit this week of 50 or more!
    The weekly offers are:
    75 free spins on Planet Exotica and 40% bonus on your deposit of 150 and above
    50 free spins on Planet Exotica and 30% bonus on your deposit of 100 and above
    35 free spins on Planet Exotica and 20% bonus on your deposit of 50 and above
    20 free spins on Planet Exotica on your deposit of 20 and above

    So, it's 50% bonus
    OR
    a weekly offer
    But they bleed into one another to look as though they're combined offers rather than separate ones
     
  32. Apr 14, 2012
  33. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    If it's me you are answering I was just joking;)
    But it's still maybe good for others that havn't signed up there yet to know and be aware of :thumbsup:
     
  34. Apr 14, 2012
  35. secret2

    secret2 irishbrit62 MM

    Occupation:
    driver
    Location:
    New York, United States
    I don't know about you guys but I always have my lawyer sitting next to me on the couch,every time I think about taking an offer that is emailed to me.

    I suggest you do the same.;)

    B&M Casinos...I yearn for them and gowild without the confusing T&C's.
     
  36. Apr 14, 2012
  37. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    LOL, sorry; I'm not yet familiar with your sense of humour :p
    Yeah, the promos aren't laid in very clear and defined ways, but they do honour the promos. As I said, I always ask anyway, just to be certain ;)
     
  38. Apr 14, 2012
  39. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    LOL, you need one for some these days. Some casinos, I get completely different promotions depending who I talk to.
     

Share This Page