oldtrvlagt
Dormant account
- Joined
- Mar 31, 2007
- Location
- Iowa
First of all, this is my recent experience, no more, no less. And, I am fully aware of the verification process.
Played the CWC free chip at High Noon on 12/25 thinking I didn't have a snowballs chance in X#$% of cashing out. To my surprise I could cash out the max (250). O.K. I have been verified at a few CWC casinos but not High Noon and haven't played for over a year so figured I would have to resend docs. Did that (passport, drivers license and had them email the verification form). Knew that Monday was a holiday...no problem. Get an email from the cashier they wanted a copy of my cc, again, no problem. Attached it to his email and sent it right away.
This was early AM Mid West time (6 hours later CWC time). Checked back later that day and they hadn't received it. No response to email had to use live chat.
Wednesday, same question...emailed cashier and no answer. Jumped on live chat three or four times until they were back from lunch...no dice. They still didn't have it. Sent it again.
Today (Thursday)...get up at the crack of dawn to get a hold of them and guess what? Spent 15 minutes on live chat until they tracked down my email. Now, in the meantime they have put my whopping $250 BACK into my account and I have to start the withdrawal process all over. We all know this means (due to the extended holiday weekend) no one is going to look at it until sometime next week. This translates into me getting my withdrawal sometime 2-3 weeks after requesting it.
Now, for the love of gambling...I am not condemning them, I am just saying if I had deposited I would be really P.O.'d. It was a free chip but if this happens on a regular basis then they need a little help.
This is what turns people off....that's all.
Played the CWC free chip at High Noon on 12/25 thinking I didn't have a snowballs chance in X#$% of cashing out. To my surprise I could cash out the max (250). O.K. I have been verified at a few CWC casinos but not High Noon and haven't played for over a year so figured I would have to resend docs. Did that (passport, drivers license and had them email the verification form). Knew that Monday was a holiday...no problem. Get an email from the cashier they wanted a copy of my cc, again, no problem. Attached it to his email and sent it right away.
This was early AM Mid West time (6 hours later CWC time). Checked back later that day and they hadn't received it. No response to email had to use live chat.
Wednesday, same question...emailed cashier and no answer. Jumped on live chat three or four times until they were back from lunch...no dice. They still didn't have it. Sent it again.
Today (Thursday)...get up at the crack of dawn to get a hold of them and guess what? Spent 15 minutes on live chat until they tracked down my email. Now, in the meantime they have put my whopping $250 BACK into my account and I have to start the withdrawal process all over. We all know this means (due to the extended holiday weekend) no one is going to look at it until sometime next week. This translates into me getting my withdrawal sometime 2-3 weeks after requesting it.
Now, for the love of gambling...I am not condemning them, I am just saying if I had deposited I would be really P.O.'d. It was a free chip but if this happens on a regular basis then they need a little help.
This is what turns people off....that's all.