This is why people are often irritated with the withdrawal process

[chuchu59]

Over my lifetime ASS has always cost me a lot of money.

Over your lifetime it must have brought you much happiness though.

 

[mn001]

They will gain short term by holding cashouts for some weeks.

If they paid out within 24h maximum you would probably deposit and play many times with them. Now you will just take the payout and never touch them again. Also, you will tell people on forums (like this post) and more people will stay away from them. They could instead have had a "thank you for processing my cashout in 3mins on christmas"-thread here, I would be a player with them then.

I can't understand how some casinos think.

 

[taysh075]

I do have to put a plug in for Tom. He does usually get onto when PMed, well at least he has for me. My bug-bear really is that their cashier does not work weekends. For a large outfit, whose business is casino, it seems weird that processing only occurs during the week. I know they are not the only ones but surely the weekends have higher gambling traffic than the week days and therefore it would be useful to have someone organising things in the finance department.

I also think taking care of the backlog isn't much of an excuse. Most companies around the world prepare for the long weekends that occur with holidays such as Xmas. You don't hear big companies payroll going "oh we haven't paid you yet cos we are dealing with the backlog". They should have put on more staff on those first two days back from Xmas to get through the processing.

The one good thing about CWC is that you are pretty sure to get paid. They may have some small delays (compared to other casinos who delay excessively) but I have not yet heard of them not paying. They are accredited despite these few issues. 'Congrats to those who had a win over the holiday period. My luck has dried up completely .

 

[chayton]

FYI, I had an email from moneybookers waiting when I got up and my WD is in there! So it really wasn't more than 3 days. Thanks ClubWorld!

 

[samoas]

FYI, I had an email from moneybookers waiting when I got up and my WD is in there! So it really wasn't more than 3 days. Thanks ClubWorld!

Congrats Chayton and Chuchu!

I talked w/ support this morning in reference to my w/d on Jan.1st, and was told it may be processed tomorrow. May be is not a yes.

As Taysh said---Holidays or not, the backlog is a weak excuse. If other facilities are capable........

 

[LHofsdal]

Question...

I am hapy that people are getting paid, but can someone answer this question?

Why are some people getting paid in 3 days or less and it is taking over a week for others? Backlog or not, the people who had pending withdrawls first should be paid first, it is starting to seem like they are picking and chosing the people they are paying.

Just my opinion.

LH

 

[oldtrvlagt]

I am hapy that people are getting paid, but can someone answer this question?

Why are some people getting paid in 3 days or less and it is taking over a week for others? Backlog or not, the people who had pending withdrawls first should be paid first, it is starting to seem like they are picking and chosing the people they are paying.

Just my opinion.

LH

That thought had run through my head...am I now a second class citizen since I haven't played online in a long time? If they wanted me back they would have processed it in the time frame stated. I know it has now been sent as it is no longer showing up in the cashier section. I didn't want to PM Tom as I wanted to see how they do for just regular people (and now I know). That there could be such a difference between the different CWC casinos is amazing. I've been paid timely (in the past) from CW and Lucky Red. High Noon needs to take a lesson.

 

[vinylweatherman]

One minor irritation that I often encounter is that when using multiple deposit methods, a player can never be sure how they are going to be paid. It's no good asking CS either, because they often don't give the right answer. This can lead to the wrong place being checked when a payment is processed, and thinking something has gone wrong when it hasn't.

Case in point this week.

A banking bug prevented me from depositing into GNUF for much of the day on the 1st, and eventually I contacted support to see if they knew what was going on. With them on the phone, and me logged in, I discovered more about the bug, and it was ONLY affecting Neteller deposits. I then told CS I would use my VISA card and see if that worked. I also discussed how this would affect any withdrawal, since till then I had ONLY used Neteller at GNUF. I was assured that my VIP status meant there would be no complications, and I could have everything paid to my Neteller.

I did manage to withdraw over 5K after two VISA deposits later in the day, and all I was checking for was a request for documentation for the card. None came, and I got "withdrawal processed" email. I then checked my Neteller throughout the day, and nothing. It had me worried, as usually the payment to Neteller arrives long before the confirmation email.

Later that night, I checked the balance on my VISA card as I needed to deposit into Royal Vegas in order to kick ACE222 from the top of the "777 bling" MPV leaderboard. There, thanks to the new UK banking rules implemented on the 1st Jan, I found my 5K from GNUF. Had it not been for these new rules, it wouldn't have reflected on the card till Monday, and I would have been wondering all weekend whether something had gone wrong.

What is irritating about this is that NONE of the published protocols were used, and CS misinformed me. The published protocol is that the deposit amounts should be sent back to the card, and any "winnings" should go to the players chosen method.

Sometimes, it goes the other way, and deposits end up in Neteller that I had expected to appear back on the card. This means I am constantly having to shuffle money between Neteller and my card in order to keep both methods in balance, and ensure that I always have the other funded as backup if my chosen method should fail.

It turned out fine, and thanks to the new rules, payment back to the card was as instant as payment back to Neteller. This makes my VISA card an "instant" method like Neteller, and may help other UK players who use eWallets because payments back to them appear immediately, rather than 3 days later.

Casinos should allow players to select where they want their withdrawal paid to, and so long as this method has been verified, they should stick to it. If necessary, they could charge for some methods as a "premium service" if it genuinely costs them more to comply. This is already common practice for courier cheques.

 

[greasemonkey]

Not to muddy the waters or change the subject but this is a perfect example of when in the past I have said that casinos must stick to their terms precisely if they are going to be strict about using their terms to not pay players. I often get asked for example "what terms of their own have CWC ever not followed?!!?" Well this is a perfect example. It is not ok for them to not follow their own terms precisely if they are going to be lawyers when it comes to not paying players who gamble and win.

... that is all... sorry for the slight derail.

 

[Nifty29]

Not to muddy the waters or change the subject but this is a perfect example of when in the past I have said that casinos must stick to their terms precisely if they are going to be strict about using their terms to not pay players. I often get asked for example "what terms of their own have CWC ever not followed?!!?" Well this is a perfect example. It is not ok for them to not follow their own terms precisely if they are going to be lawyers when it comes to not paying players who gamble and win.

... that is all... sorry for the slight derail.

It's not a slight derail. It's completely irrelevant and immaterial.

The OP had a slower than usual withdrawal over the holiday season, which is par for the course with most casinos at that time of year. It looks like a little human error may have been in the mix, which is nothing whatsoever to do with following terms.

Mind you, if fraudsters and others (like syndicates from that US state that I've forgotten the name of) weren't constantly attacking online casinos we wouldn't need to send in everything but a blood sample in the first place. I'm not sure exactly how these syndicates work as I've never personally been connected with anyone involved in one, as I'm sure MOST of us here haven't either.

It would appear your own bias against CW as a result of your past issues with them is clouding your judgement (IMO).

 

[Realitybitez]

I was a total pain in the butt It was the first time I'd ever won on a free chip so I didnt really think I was going to get actually paid but after bugging chat online and emailing support AND the cashier non stop, I think they just got annoyed with me and paid it out

I emailed my verification documents TONS of times to both Cashier and Support and different resolutions on ALL my documents, just incase the excuse came up they werent clear enough and finally caught one of the cashier's actually online, who processed each document as it came through and let me know if they werent clear enough or didnt pass and what to do and how to up the resolution etc, was in fact REALLY helpful:notworthy

So yup, it did take a week or two but hey, it was the holiday period and I did get my money so one happy chappy here

 

[Nifty29]

*double post sorry *

 

[greasemonkey]

It's not a slight derail. It's completely irrelevant and immaterial.

The OP had a slower than usual withdrawal over the holiday season, which is par for the course with most casinos at that time of year. It looks like a little human error may have been in the mix, which is nothing whatsoever to do with following terms.

Mind you, if fraudsters and others (like syndicates from that US state that I've forgotten the name of) weren't constantly attacking online casinos we wouldn't need to send in everything but a blood sample in the first place. I'm not sure exactly how these syndicates work as I've never personally been connected with anyone involved in one, as I'm sure MOST of us here haven't either.

It would appear your own bias against CW as a result of your past issues with them is clouding your judgement (IMO).

My issue with cw was that alladins did not follow their TERMS regarding the bonus issue for signing up. Then the rep here falsified to Bryan that I had multiple accounts to which Bryan later apologized for the wrong accusation.

Other than that your usual veiled accusations and insinuations have become boring while shilling for the casinos. New material is in order for you methinks. Further, a few posts above your last VWM clearly pointed out that they don't follow their own protocol or terms precisely and that is what I was referring to.

 

[Nifty29]

My issue with cw was that alladins did not follow their TERMS regarding the bonus issue for signing up. Then the rep here falsified to Bryan that I had multiple accounts to which Bryan later apologized for the wrong accusation.

Other than that your usual veiled accusations and insinuations have become boring while shilling for the casinos. New material is in order for you methinks. Further, a few posts above your last VWM clearly pointed out that they don't follow their own protocol or terms precisely and that is what I was referring to.

Again, totally irrelevant. What "terms" have CW not followed in this case? It was a case of delayed payout/verification due to human error (it would seem). It's nothing to do with "terms" or "protocol" as there is no such thing when it comes to withdrawals.....the casino can pay you however they like and there is no "term" that states they have to pay you in a certain timeframe. The times quoted are a guide and are usually well and truly met, but there are some exceptions like this one.

The VWM post was referring to Gnuf Casino, which (methinks) is not a Club World Casino. Hence, it is irrelevant to this particular case and certainly not a basis to generalize, nor to take aim at CW.

In regards to your accusations of me being a "shill", I respectfully request that you provide real evidence of this or apologize. You are completely wrong, and you should follow Bryan's lead when he made an error in labelling you something that you claim you are not.

 

[vinylweatherman]

Again, totally irrelevant. What "terms" have CW not followed in this case? It was a case of delayed payout/verification due to human error (it would seem). It's nothing to do with "terms" or "protocol" as there is no such thing when it comes to withdrawals.....the casino can pay you however they like and there is no "term" that states they have to pay you in a certain timeframe. The times quoted are a guide and are usually well and truly met, but there are some exceptions like this one.

The VWM post was referring to Gnuf Casino, which (methinks) is not a Club World Casino. Hence, it is irrelevant to this particular case and certainly not a basis to generalize, nor to take aim at CW.

In regards to your accusations of me being a "shill", I respectfully request that you provide real evidence of this or apologize. You are completely wrong, and you should follow Bryan's lead when he made an error in labelling you something that you claim you are not.

Not even close, and was just a recent example of a more general issue that ALL casinos seem to suffer. It's a minor irritation, since payment was made, and on time. The issue is having to guess where to find it.

CWC may provide examples of why the process is irritating, but they are not alone, nor are they anywhere near the worst offenders.

After the revelations in the Markus vs Viaden issue, it is clear that the "syndicates" have more "tools" at their disposal than thought. The revelation that "third party clients" can be easily used on major softwares as a means to exploit implementation errors and other bugs goes beyond the impression that "syndicates" are simply a group of friends who chat together and play together, but on their own individual accounts and using their own PCs and funds.

These syndicates could do considerable damage if they had similar software at their disposal as markus admitted to producing, and used it together in a collusion to manipulate other implementation issues or exploit bugs.

This also brings to mind the issue surrounding Microgaming's MPV platform, and repeated accusations that the tournaments are often being "gamed" by groups of players, or one player with many aliases, but with the additional concern that these aliases appear to play "on steroids" and win far too many tournaments than they should were they any normal group of participants selected at random, and followed.

There was also the case where MGS investigated one such issue, and banned one individual from the MPV platform altogether. It is possible that this player had a similar "third party client" able to circumvent certain limits imposed by the MPV system, such as being able to trick the server in allowing more continues to be purchased than were allowed under the rules. This one exploit alone would guarantee a player could win any tournament of his choice, and if not stupid, would make sure he didn't blatantly win EVERYTHING in sight, or would use the trick on several aliases over time to make it harder to detect.

I have seen errors in the MPV interface that suggest to me that the implementation is "buggy" to start with, and clearly something that would encourage a hacker to look into more deeply.

When playing "777 bling" yesterday at Royal vegas, I noticed several times that after buying a continue, and starting to play it, the alternate "continue of rebuy" window popped up, offering me a continue I shouldn't be able to purchase at that stage. This makes me think there might be a hack to trigger this on demand, and buy extra continues after the end, or buy two and only have one logged as having been used.

It suggests that casinos are sometimes placing blanket holds on large numbers of withdrawals whilst they look into what might be an issue of this type, but don't tell players they are doing this, but rather give out a set of "BS excuses" in order to by a few days, or ask for unusually invasive sets of documentation from any player that might live near the suspects, or have other similarities.

 

[Mousey]

Back to irritations concerning the 'process'.....

I haven't played anywhere in 2 years.... used a new card during the holidays to blow some money. Sent all fresh updated docs to cashier@clubworldcasinos on the.... (let me think...) shoot... can't remember now... January 1 I think it was. In the email I asked to be notified that they received the docs. Nothing.... nada.... Now I know the holidays put everything in disarray. Cashier wasn't working the day I sent docs. No problemo... I understand that. But here it is Friday the 6th of Jan. and no acknowledgement. Did they receive them? Who knows? If I email cashier and ask if they received the docs, will they even reply?

NOTE: I do NOT have a cashout pending. (RTGs ate me alive)

But my point is... where's my docs? They didn't bounce back to me. **sigh** Will have to email cashier and maybe support this evening when I get in from work and chase it down. I'm not going to just keep blindly sending sensitive docs into a black hole without some idea of where they're going?!? Then again... it was only a brief spell during the holidays that I played. I may not even deposit the last bit I have on my card at a CW casino. (Can't do INetBet ... use there got my card flagged every time the last year that I played regularly.) So I may just let it go as I disappear from the online casinos' radar again.

By comparison, I sent docs to Grande Vegas and they were received and acknowledged and I was allowed to play same day. (Grande Vegas will lock you out till they get docs. )

 

[oldtrvlagt]

Mousey...that was my point. They DO NOT ANSWER emails! If I hadn't kept after them they never would have found my email with the copy of my credit card. And, it wasn't the cashier who found it but a CSR who went digging! You haven't played, I haven't played for ages...does this make a difference? Me thinks so! It isn't as if I were cashing out thousands...but should that make a difference? I understand about the holidays but sending docs in and not knowing where they are is pretty unnerving!

 

[Nifty29]

Mousey...that was my point. They DO NOT ANSWER emails! If I hadn't kept after them they never would have found my email with the copy of my credit card. And, it wasn't the cashier who found it but a CSR who went digging! You haven't played, I haven't played for ages...does this make a difference? Me thinks so! It isn't as if I were cashing out thousands...but should that make a difference? I understand about the holidays but sending docs in and not knowing where they are is pretty unnerving!

It's a fair point.

I think.it really was human error in this case, as the vast majority of transactions seem to be hassle free.

 

[Casinomeister]

...
Other than that your usual veiled accusations and insinuations have become boring while shilling for the casinos. New material is in order for you methinks. Further, a few posts above your last VWM clearly pointed out that they don't follow their own protocol or terms precisely and that is what I was referring to.

Since you are unable to debate anything in this forum without resorting to personal attacks, I'm closing your account permanently. Bye.

 

[gaydave]

It's not a slight derail. It's completely irrelevant and immaterial.

The OP had a slower than usual withdrawal over the holiday season, which is par for the course with most casinos at that time of year. It looks like a little human error may have been in the mix, which is nothing whatsoever to do with following terms.

Mind you, if fraudsters and others (like syndicates from that US state that I've forgotten the name of) weren't constantly attacking online casinos we wouldn't need to send in everything but a blood sample in the first place. I'm not sure exactly how these syndicates work as I've never personally been connected with anyone involved in one, as I'm sure MOST of us here haven't either.

It would appear your own bias against CW as a result of your past issues with them is clouding your judgement (IMO).

OK, so GM resorted to personal attacks but nifty didn't? Nifty didn't start it? Of course he did like so many times prior. How many real posters have to quit or get banned before you tame your alter ego?
Your an embarrassment Bryan. Permanently ban my account too since it is YOU who are unable to debate anything against inetbet or clubworld without locking threads, quieting critics and basically backing the casinos at all costs and on their word alone. (see your embarrassing public accusation of GM having multiple accounts with CW before he proved otherwise). You are in fact a shill. To be fair you are more than just a shill, but that is your main purpose and you do it well. Good luck with your continued eradication of anyone who has a problem with one of your favorite casinos and anyone who actually voices an intelligent opinion other than the mindless minions who swear all players are frauds and all casinos are honest. This is just a disgusting place and you have made it that way. I will not be back ever as it is not worth one moment of my time to watch you shill for the casinos that pay you....so BYE. I will go look elswewhere for info and some honesty you lying shill.

 

[chayton]

 

[Nifty29]

OK, so GM resorted to personal attacks but nifty didn't? Nifty didn't start it? Of course he did like so many times prior. How many real posters have to quit or get banned before you tame your alter ego?
Your an embarrassment Bryan. Permanently ban my account too since it is YOU who are unable to debate anything against inetbet or clubworld without locking threads, quieting critics and basically backing the casinos at all costs and on their word alone. (see your embarrassing public accusation of GM having multiple accounts with CW before he proved otherwise). You are in fact a shill. To be fair you are more than just a shill, but that is your main purpose and you do it well. Good luck with your continued eradication of anyone who has a problem with one of your favorite casinos and anyone who actually voices an intelligent opinion other than the mindless minions who swear all players are frauds and all casinos are honest. This is just a disgusting place and you have made it that way. I will not be back ever as it is not worth one moment of my time to watch you shill for the casinos that pay you....so BYE. I will go look elswewhere for info and some honesty you lying shill.

I'm Bryans "alter ego"?



Thankyou so much for the laugh...that was comedy gold.

Is this an example of one of your "intelligent opinions"?

It's amazing how you always come rushing to GMs defence especially when he is 100% in the wrong. Kinda like a syndicate really......

 

[LaHutti]

This is truly sickening.

 

[Casinomeister]

...so BYE. I will go look elswewhere for info and some honesty you lying shill.

Thanks! You made my evening

You and your "buddies" in PA have been nothing but a toxic asset to this forum. Your idiotic posts and mob mentality will not be missed in the least bit.

All I asked for was some peace in the forum - not a bunch of spewage from people like you who have serious personal issues like picking fights on the Internet.

Go get a life. Thank you.

 

[P.V.]

Back to irritations concerning the 'process'.....

Sent all fresh updated docs to cashier@clubworldcasinos on the.... In the email I asked to be notified that they received the docs. Nothing.... nada.... Now I know the holidays put everything in disarray. Cashier wasn't working the day I sent docs. No problemo... I understand that. But here it is Friday the 6th of Jan. and no acknowledgement. Did they receive them? Who knows? If I email cashier and ask if they received the docs, will they even reply?

But my point is... where's my docs? They didn't bounce back to me. **sigh** Will have to email cashier and maybe support this evening when I get in from work and chase it down. I'm not going to just keep blindly sending sensitive docs into a black hole without some idea of where they're going?!?)

I know exactly what you're saying Mousey, it's been this way for quite some time and an increasing problem within other forum posts. I'm saying many OC's, not just the one you've addressed and this has been proven by argument elsewhere.

Up$hitCreek, I'm thinking is in the US, the OC's implemented procedure isn't even in line with the agreed US & Uk data privacy law for what thats worth. You do have a reason to be concerned. The fact is when sharing personal information to the UK you should have the right to update, remove said information at any time. You don't.

You can't because you're not even sure where it is.

It's going to take some forceful regulations to put a stop to the manner of these type requests/complaints, I'm confident as the US involves new regulations will prevail regarding the process. Sure you're going to need to provide documents but in more approved means. Until biometrics involve into computer systems, it's going to be a challenge to prove true ID online.

I'm currently in talks with NGC and a NG gaming attorney to be regulated within the state for online poker with PV, wish me luck.

Disclaimer - I have an ongoing interest in this area.

PS - On a side note I've offend wondered how many players have this problem that doesn't take the time to search out a forum to vent, I bet thousands..