heidisue76
Dormant account
- Joined
- Mar 9, 2008
- Location
- new york
Hi everyone!!
Sorry, I just had to share this e-mail from this is vegas casino, because I almost can't believe it.
About 3 weeks ago, I spent $3200 in one night betting pennies on Scary Rich. I finally woke up and cashed out $1100 of my money. I still lost $2200. Since then, I haven't heard a word from you, and you took all of my player loyalties away. I don't have a single promotion, and haven't in weeks. Please tell me what's going on.
Dear Heidi,
Regrettably, a number of factors have led to our automated security system flagging your account as bonus ineligible.
I am sorry to inform you but the casino reserves the right to deny promotions to anyone, without disclosing the reason why.
You May still play for Fun or Real without promotions. Continous play can result in your account becoming eligible for promotions again.
Sincerely,
Tyrone
thisisvegas customer support
My response was:
Are you serious? I have been a loyal player here for 3 years! I have never abused promotions or given you any reason to flag my account. You wait until I've lost $3200 at your casino, and then another $2200 in one night, and after 3 years of playing, you flag my account, and tell me that you can't give me an explanation? That's not a great way to run a company. You would have owed me 10% of my losses on the first of the month, which would have amounted to about $300, so you flag my account? As a loyal customer, I would really hope that you believe that I deserve a better explanation than that.
Heidi Wickham
I just e-mailed this, and haven't heard back yet. Rival casinos have always been my favorite, but this is nuts. I have never had an account flagged anywhere! Has anyone had a similar situation? I honestly can't believe this. I have never had a problem with any rival casino flagging me, or not being generous with bonuses.
Heidi
Sorry, I just had to share this e-mail from this is vegas casino, because I almost can't believe it.
About 3 weeks ago, I spent $3200 in one night betting pennies on Scary Rich. I finally woke up and cashed out $1100 of my money. I still lost $2200. Since then, I haven't heard a word from you, and you took all of my player loyalties away. I don't have a single promotion, and haven't in weeks. Please tell me what's going on.
Dear Heidi,
Regrettably, a number of factors have led to our automated security system flagging your account as bonus ineligible.
I am sorry to inform you but the casino reserves the right to deny promotions to anyone, without disclosing the reason why.
You May still play for Fun or Real without promotions. Continous play can result in your account becoming eligible for promotions again.
Sincerely,
Tyrone
thisisvegas customer support
My response was:
Are you serious? I have been a loyal player here for 3 years! I have never abused promotions or given you any reason to flag my account. You wait until I've lost $3200 at your casino, and then another $2200 in one night, and after 3 years of playing, you flag my account, and tell me that you can't give me an explanation? That's not a great way to run a company. You would have owed me 10% of my losses on the first of the month, which would have amounted to about $300, so you flag my account? As a loyal customer, I would really hope that you believe that I deserve a better explanation than that.
Heidi Wickham
I just e-mailed this, and haven't heard back yet. Rival casinos have always been my favorite, but this is nuts. I have never had an account flagged anywhere! Has anyone had a similar situation? I honestly can't believe this. I have never had a problem with any rival casino flagging me, or not being generous with bonuses.
Heidi