This is nuts....

[Jeannie]

Just found this news story, I know this woman from my former job at a land based casino... So it's not in the article but I know without a doubt that this woman had a gambling problem. I also know that it was well known. Not excusing her behaviour at all but do casinos have a responsibility to live up to the Responsible Gaming policies they promote? If they don't are they culpable?

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[Balthazar]

Just found this news story, I know this woman from my former job at a land based casino... So it's not in the article but I know without a doubt that this woman had a gambling problem. I also know that it was well known. Not excusing her behaviour at all but do casinos have a responsibility to live up to the Responsible Gaming policies they promote? If they don't are they culpable?

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This woman was a scam artist and the article doesn't talk about gaming.

As for your question, responsible gaming (auto-exclusion) is a service offered by most casinos, not a right. Other people shouldn't be held responsible for your own actions. If you ask for auto-exclusion but find a way to sneak in, it's still your fault. They might or might not notice you.

 

[Jeannie]

I mentioned the gaming was not mentioned. But as a slot attendant I served her many times and it was well known that she had a serious issue. I myself brought it up more than once. I just wonder that if the casino had of stepped in on an obvious problem if this situation might have been avoided.

 

[cpdnd31]

She stole money not the casino. As a supervisor at many casinos I would get people who would say things to me --I lost its your fault blahh blahh blahh and when I would say would you like me to get a form you can sign to help you they would run. If they don't admit the problem then how are we the casino personal suppose to stop them. They need to sign the form. not us. I can't go up to someone and say "hey you just lost 5 grand I think you have a problem". I know people who would stay at a casino for 24 hours or longer. Do they have a problem? Are they homeless looking for a warm place? Are they on vacation? There are so many situations I can present. All I can say to your question is Casinos offer self exclusion if you feel you have a problem. Casinos offer phone numbers and support group information but it is up to the customer to take the advice.

I will tell you this there were customers I have met throughout the years that I would go up to and say "hey joe your losing you ass go get something to eat and comeback the game will still be here" or hey John go get some fresh air Ill hold your table. However I knew the people I spoke with for many years and they knew I was looking out for them as a friend.

It's hard when you accuse someone of having a problem it's not for us to judge unless person gets violent or cruel to one of my dealers then they are out on their ass.

 

[Balthazar]

Let's make something clear.

If you have a gambling/eating/drinking problem, you shouldn't rely on casinos/McDonalds/local pub to help you. They are businesses, they are there to make money and you are responsible for what you do with yourself.

If you need help, there are other people out that can help you.

When I go buy cigarettes I don't turn around and blame the store for selling me cigarettes.