- Joined
- Jan 20, 2004
- Location
- Saltirelandia
Just heard about this, sad day IMO.
Gotta say that this a pretty crap thing to have come to pass. I know Duncan had poured hundreds and hundreds of hours into working with the UKGC to make the ADR system wiser, workable and better fit for purpose. The recent problems -- falling hard on their recent Review it should be noted -- are not good news for players or operators and I for one believe that ThePogg's withdrawal from the ADR service is only the most recent in what will prove to be a very bumpy road ahead for the UKGC, the ADRs, the operators and players. No one credible gains from this and those who need the services of someone like Duncan at ThePogg will suffer most because that option will no longer be available to them.
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May 15
ThePOGG.com resigns as UKGC Alternative Dispute Resolution service
Posted by THEPOGG inYou do not have permission to view link Log in or register now..
It is with a heavy heart and after long and careful consideration that ThePOGG.com has to announce that we have given notice to the UKGC that we will be resigning our position as an Alternative Dispute Resolution (ADR) service for the UK regulatory authority. This will be effective as of the end of June 2017.
This decision has come about after many months of communication with the UKGC with regard to the management of complaint cases that relate to fraud and the operation of multiple accounts under names other than the player’s own. We strongly disagree with the policies that the UKGC are pursuing in this regard and do not feel we can enforce them in good conscience.
It is our opinion that the current expectations on ADRs is likely to result in operators being far less willing to engage in open dialogue with regard to fraud related complaints, will educate those engaged in illegal practices as to how to avoid detection in future and will ultimately result in poorer bonus terms being available to genuine consumers. ... (You do not have permission to view link Log in or register now.)
Gotta say that this a pretty crap thing to have come to pass. I know Duncan had poured hundreds and hundreds of hours into working with the UKGC to make the ADR system wiser, workable and better fit for purpose. The recent problems -- falling hard on their recent Review it should be noted -- are not good news for players or operators and I for one believe that ThePogg's withdrawal from the ADR service is only the most recent in what will prove to be a very bumpy road ahead for the UKGC, the ADRs, the operators and players. No one credible gains from this and those who need the services of someone like Duncan at ThePogg will suffer most because that option will no longer be available to them.
See Related Threads:
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