On Probation The Virtual Casino Group and Ace Revenue

[Nifty29]

Nifty,

Jasminebed's concerns are justified and I don't really see her blaming Bryan or Max. Its rather the integrity of Virtual that is in question.

I, like a host of others, would be eager to learn of Jazzy's findings.

Instead of jumping in with the wrong end of the stick, you could try reading what I actually said.

I said I doubt that Bryan is so naive as to accept blindly what Tawni gave him in terms of evidence I.e. I haven't seen ANY evidence presented by the OP or anyone else to suggest that bsilva was NOT a multi account fraudster...if you have some, then lets see it.

How you get that I was accusing Jas or anyone else of "blaming Bryan or Max" (for what...??) I just don't know. I just stated that I disagreed that Tawni/Virtual had "invented" (as you imply) the 40 accounts to save $180 or whatever....in fact, it's quite ridiculous.

I'm no fan of Virtual....my posts reflect that and always have...but the suggestion from a few that bsilva couldn't be a fraudster because the casino is rogue is laughable. As I said, bsilva has done nothing to attempt to clear things up with Bryan at last report.....I think that kinda speaks for itself.

Jas might find something interesting....she might find she actually did open an account years ago....I'm sure I did back in the day. Who knows? I didn't comment on her intentions or their merit, just that the suggestion that Bryan and Max have been stooged by Virtual over ~$200 is just silly.

 

[greedygirl]

Hi all--

I just wanted to quickly chime in on this phone call stuff--I know Tawni will be posting shortly, as well.

When I saw Jasminebed's post, it sounded a little strange (and no, not saying untruthful or anything like that)...just strange that A) she's in Canada, where Virtual does not accept Canadian players and B) that $$$ was added into an account. If there is no account, how can money be added into it? I asked Tawni to look into this straight away, as I believe Jasminebed was going to PM her. We need to get to the bottom of this.

The other part of the situation with Jasminebed that has me a bit concerned is that IF direct calls are going out, I'd imagine that we'd be having far more posts relating to this sort of thing. There IS a huge distinction between a voice blast and a direct call--what Jasminebed has stated was that she received a direct call. Voice blasts are the recorded messages.

And I just want to be very clear about this--I have zero reason to doubt what Jasminebed has posted. We simply need to sort out where this call came from.

Next, googobucs made mention of a call he received from Planet 7. I'm not going to sugar-coat this--I'm not at all happy to know these calls are occurring. I feel strongly that these voice blasts should be treated similarly to text blasts and they should not be employed.

Cutting to the chase, I'm going to be meeting with the Virtual crew next week in London and at the top of my to-do list is to enlist some better marketing techniques and hopefully eliminate these calls, altogether. I'm not going to make any promises, but it IS a huge goal for me. It may mean a phone opt-in/opt-out--we'll have to see.

 

[jimb123]

SilverOak / Ace Revenue , etc

Hi all--

I just wanted to quickly chime in on this phone call stuff--I know Tawni will be posting shortly, as well.

When I saw Jasminebed's post, it sounded a little strange (and no, not saying untruthful or anything like that)...just strange that A) she's in Canada, where Virtual does not accept Canadian players and B) that $$$ was added into an account. If there is no account, how can money be added into it? I asked Tawni to look into this straight away, as I believe Jasminebed was going to PM her. We need to get to the bottom of this.

The other part of the situation with Jasminebed that has me a bit concerned is that IF direct calls are going out, I'd imagine that we'd be having far more posts relating to this sort of thing. There IS a huge distinction between a voice blast and a direct call--what Jasminebed has stated was that she received a direct call. Voice blasts are the recorded messages.

And I just want to be very clear about this--I have zero reason to doubt what Jasminebed has posted. We simply need to sort out where this call came from.

Next, googobucs made mention of a call he received from Planet 7. I'm not going to sugar-coat this--I'm not at all happy to know these calls are occurring. I feel strongly that these voice blasts should be treated similarly to text blasts and they should not be employed.

Cutting to the chase, I'm going to be meeting with the Virtual crew next week in London and at the top of my to-do list is to enlist some better marketing techniques and hopefully eliminate these calls, altogether. I'm not going to make any promises, but it IS a huge goal for me. It may mean a phone opt-in/opt-out--we'll have to see.

1. Chuchu -- since when is anything I say suspect? I've been here for years. Jasminebed knows me quite well from 3dice days before I went 50 something deposits without being able to even double my initial balance and gave up.
2. I'm all for earning VIP status, which I've already done in my first week with dozens of deposits..... but I was also pulled away from elsewhere after putting in hundreds of deposits there. I like what AceRevenue is trying to do thus far but will keep them on close watch.
3. Yes, I got paid already on my 1st cashout -- took 5 business days once I got my paperwork in (bau)
4. Yes, they are doing vmail marketing -- at least for me anyway. I've been getting recorded promos to my phone which I personally am OK with for myself but dont recall them asking if that is OK. I can see how others would not like this and it should be OPT IN, not OPT OUT. Also, yes, I heard the same NFL music today for the Superbowl promos and thought -- "yikes, are they allowed to borrow that".

Minor things but something that warrants some feedback to them.... again, I like what I'm seeing so far , but they have to prove alot more to our CM community here than just satisfying me and paying me quickly... they've got to do that for the masses... and work hard to follow our rules here for full membership/accreditation.

Anyone has questions, i'm around -- just sometimes go long periods without posting if I have nothing to say or nothing of concern.

jasminebed -- happy 2014! hope you are doing really well and killing it at 3dice... tell Anna and Ellen I said hello )

 

[jimb123]

What

Anyone see the problem here?


It seems that Virtual/Ace have such a high profile with RTG that they can get a players' history from a COMPETITOR RTG casino in a form that enables them to personally identify the player, and thus offer them VIP status.

Either that, or "Joe" is talking bollocks, and just makes anyone VIP who appears to have the money to blow so that Virtual can be the ones winning it off of them.

We KNOW that RTG themselves have access to such data on all players, but they should NOT be sharing such data with their licensees in this manner.

If Virtual have not changed, then I think this is just another case of "talking bollocks" from one of their hosts to convince a player to deposit by telling them what they want to hear. If Virtual HAVE changed, and "Joe" is telling the truth, then the whole of RTG should be in the pit for unethical business practices.

Did Joe say this over the phone, with nothing in writing?

No, Joe nor anyone there obtained my play history at the RTG casino groups I've played at over the years. I provided it personally - nothing out of the ordinary here and they did nothing to obtain it. As I said I've already made dozens of deposits in the first few weeks. If they were out gathering info (or any casino for that matter) on how much I play/deposit/cashout, I'd be quite pissed. I like to control who knows what and when --- privacy is key to me. That clear it up?

 

[TawniVirtualAce]

I see Greedy has already made some comments regarding the telephone calls. I’ve been in conversations with management about voice blasts and I don’t necessarily disagree with Greedy’s feelings on this issue. Management is going to assess the overall value of this sort of promotion and either discontinue it completely or create an easy opt-out solution. This is something that as Greedy mentioned will be discussed in London and once I hear the decision, I’ll report back.

In the case of Jasminebed, I was hoping to receive a PM from her, but have not as yet. I don’t mean to sound like Greedygirl’s echo, but I have similar confusion over what took place and when I discussed this with management, the confusion deepened. It doesn’t necessarily mean something didn’t indeed happen, but we’re all sort of at a loss. I’ve PM’d Jasminebed on this and once I get some information from her, I’m hoping we can figure out what’s happened here.

Thought I'd add my 2cents.... recently started playing RoyalAce and SilverOak and was promoted to VIP per my request and history with RTG casinos. Have had a very good experience so far with rapid responses to questions/concerns via Joe (VIP host mgr) and I've talked to him via phone as well. I really like the attention I'm getting and I've had some very big $x,xxx wins already -- cashed out last weekend was approved after 3 days and I'm told its on its way to me now... so I'll post back when I get it.... I'm very hard on casinos giving a true VIP experience so I don't post often about VIP treatment being "good" (although it was very good at ClubWorld the last few yrs) .... so my vote would be to give these guys a chance to win back your trust. They told me they are working to hire more processors/cashiers/support reps and hope to continue to improve the e2e experience this year. The VIP program has some interesting twists with zero wager coupons / no max cashout for VIPs and also contests to win sizeable prizes like ipad, electronics... pretty neat.

I was happy to see jimb123’s post, until I saw the subsequent posts!

We KNOW that RTG themselves have access to such data on all players, but they should NOT be sharing such data with their licensees in this manner.

It is so frustrating when claims like this are made. There is NO sharing of information between casino groups either directly from group-to-group or via RTG. It DOES NOT happen.

jimb has now made two subsequent posts and certainly clarified much. I have PM’d him to get his user id with the casino so I can look into his history to see how he obtained his VIP status. I don’t want to get into a long discussion on VIP status just yet, but my instinct is that as jimb asserts, he’s a player who warranted special attention by a designated host. All I’m sayin’.

Once I can look into this, I’ll be able to discuss the VIP issue in a more meaningful way.

 

[maphesto]

Good to see you back Tawni!

Do you have more info about these bingo issues?

From maxd:

https://www.casinomeister.com/forum...odgy-practices-and-mishandled-winnings.51467/

As many of you know Virtual / Ace Revenue are making a bid to be removed from the Rogue Pit: see On Probation: The Virtual Casino Group and Ace Revenue.

As part of this they've asked for the details of old, unresolved issues to be forwarded to them, including those pertaining to 123Bingo. As I see it there are two 123Bingo issues that failed to make it through the PAB process and those have been forwarded to Tawni at her request.

The OP in the 29 January 2013 issue did report some months later that the issue had been resolved.

There are several Bingo sites connected and if members here are going to decide whether or not you will remain in the Rogue Pit it's really important to know what's going on.

 

[albrco123]

I see Greedy has already made some comments regarding the telephone calls. I’ve been in conversations with management about voice blasts and I don’t necessarily disagree with Greedy’s feelings on this issue. Management is going to assess the overall value of this sort of promotion and either discontinue it completely or create an easy opt-out solution. This is something that as Greedy mentioned will be discussed in London and once I hear the decision, I’ll report back.

In the case of Jasminebed, I was hoping to receive a PM from her, but have not as yet. I don’t mean to sound like Greedygirl’s echo, but I have similar confusion over what took place and when I discussed this with management, the confusion deepened. It doesn’t necessarily mean something didn’t indeed happen, but we’re all sort of at a loss. I’ve PM’d Jasminebed on this and once I get some information from her, I’m hoping we can figure out what’s happened here.



I was happy to see jimb123’s post, until I saw the subsequent posts!



It is so frustrating when claims like this are made. There is NO sharing of information between casino groups either directly from group-to-group or via RTG. It DOES NOT happen.

jimb has now made two subsequent posts and certainly clarified much. I have PM’d him to get his user id with the casino so I can look into his history to see how he obtained his VIP status. I don’t want to get into a long discussion on VIP status just yet, but my instinct is that as jimb asserts, he’s a player who warranted special attention by a designated host. All I’m sayin’.

Once I can look into this, I’ll be able to discuss the VIP issue in a more meaningful way.

Would just like to add my vote for an Opt-IN solution vs Opt-Out i don't mind e-mails but the phone calls are just annoying.

Al

 

[Diane]

The annoying Plant7 calls that start with the blast of NFL music............last night I got a live voice call from someone with a promo and then about 2 minutes later got the recorded message.

Time to STOP!

Diane

Hi all--

I just wanted to quickly chime in on this phone call stuff--I know Tawni will be posting shortly, as well.

When I saw Jasminebed's post, it sounded a little strange (and no, not saying untruthful or anything like that)...just strange that A) she's in Canada, where Virtual does not accept Canadian players and B) that $$$ was added into an account. If there is no account, how can money be added into it? I asked Tawni to look into this straight away, as I believe Jasminebed was going to PM her. We need to get to the bottom of this.

The other part of the situation with Jasminebed that has me a bit concerned is that IF direct calls are going out, I'd imagine that we'd be having far more posts relating to this sort of thing. There IS a huge distinction between a voice blast and a direct call--what Jasminebed has stated was that she received a direct call. Voice blasts are the recorded messages.

And I just want to be very clear about this--I have zero reason to doubt what Jasminebed has posted. We simply need to sort out where this call came from.

Next, googobucs made mention of a call he received from Planet 7. I'm not going to sugar-coat this--I'm not at all happy to know these calls are occurring. I feel strongly that these voice blasts should be treated similarly to text blasts and they should not be employed.

Cutting to the chase, I'm going to be meeting with the Virtual crew next week in London and at the top of my to-do list is to enlist some better marketing techniques and hopefully eliminate these calls, altogether. I'm not going to make any promises, but it IS a huge goal for me. It may mean a phone opt-in/opt-out--we'll have to see.

 

[LHofsdal]

The annoying Plant7 calls that start with the blast of NFL music............last night I got a live voice call from someone with a promo and then about 2 minutes later got the recorded message.

Time to STOP!

Diane

I got the same thing Diane, and it has also happened about 3 days ago. I get atleast 10 new e-mails from casinos in that group atleast every day, I just delete them. But these phone calls are a bit much, and you are right, they do need to stop!

LH

 

[anniemac]

I'm getting emails from Prism to my gmail account that I didn't even have when I signed up a very long time ago with them.

I get them from CoolCat etc to my yahoo account, which is the one I used way back then. And these are just the email that have the casino name as the header. I get way more than that from 'affiliates' with free chip offers that I can't use anyway.

So far no phone calls after I finally got it thru to the guy from Silver Oak not to ever call me again.

 

[pobeda]

I'm getting emails from Prism to my gmail account that I didn't even have when I signed up a very long time ago with them.

I get them from CoolCat etc to my yahoo account, which is the one I used way back then. And these are just the email that have the casino name as the header. I get way more than that from 'affiliates' with free chip offers that I can't use anyway.

So far no phone calls after I finally got it thru to the guy from Silver Oak not to ever call me again.

same thing happens to me. I am getting emails from cool cat in 3 different mail boxes. I unsubscribed twice, but that does not stop those emails.
very annoying and pointless.

 

[Jasminebed]

Friday was a busy day for me, but I've sent Tawni a pm with details that should let her look into it.

The guy on the phone clearly said Virtual Casino... not Virtual Casino Group. We shall see when the account was opened. But a long-ago account wouldn't have my cell number attached to it, and he did use my correct name.

I am charged long distance rates on incoming long distance calls, one reason I don't want to receive these calls. The call showed as "unknown number", so I had no idea I was answering a telemarketing call.

If Virtual Casino has assimilated some now defunct casinos over the years, it is possible an account opened with another casino would be on their data base.

I'll assume Tawni will have been able to look into the when and where come Monday.

 

[vinylweatherman]

I see Greedy has already made some comments regarding the telephone calls. I’ve been in conversations with management about voice blasts and I don’t necessarily disagree with Greedy’s feelings on this issue. Management is going to assess the overall value of this sort of promotion and either discontinue it completely or create an easy opt-out solution. This is something that as Greedy mentioned will be discussed in London and once I hear the decision, I’ll report back.

In the case of Jasminebed, I was hoping to receive a PM from her, but have not as yet. I don’t mean to sound like Greedygirl’s echo, but I have similar confusion over what took place and when I discussed this with management, the confusion deepened. It doesn’t necessarily mean something didn’t indeed happen, but we’re all sort of at a loss. I’ve PM’d Jasminebed on this and once I get some information from her, I’m hoping we can figure out what’s happened here.



I was happy to see jimb123’s post, until I saw the subsequent posts!



It is so frustrating when claims like this are made. There is NO sharing of information between casino groups either directly from group-to-group or via RTG. It DOES NOT happen.

jimb has now made two subsequent posts and certainly clarified much. I have PM’d him to get his user id with the casino so I can look into his history to see how he obtained his VIP status. I don’t want to get into a long discussion on VIP status just yet, but my instinct is that as jimb asserts, he’s a player who warranted special attention by a designated host. All I’m sayin’.

Once I can look into this, I’ll be able to discuss the VIP issue in a more meaningful way.

It has been known to happen with other softwares such as Rival, so it is believable when someone posts information suggesting it might have happened with RTG. I am still thinking it's a bit odd that with no means of verification, the manager accepted the player's word alone about his past playing habits, and made him VIP on the spot.

There are also cases with RTG where players have been booted or bonus banned because of their activities at "other RTG casinos", so either this is being made up, or this IS information being shared. It's mostly cases where players are known to only play with free chips or "abuse bonuses", which is NOT FRAUD, yet is being shared software wide. This is even more blatant with Playtech and Rival.

Playtech and Rival (at first) also lied about the existence of such player rating databases, but they were found to exist in the end. This means that denials from RTG about a similar scheme being operated are not necessarily going to put this issue to bed.

Another thing I find odd is that Canadian players are not accepted by a big operator based in Costa Rica only too happy to ignore UIGEA and market to US players. Such an operator has already blown their chances of cutting a deal with the US states over legal online gambling, and I doubt they stand a chance in Canada, so they may as well chance the legal grey area in Canada as well as blatantly flout UIGEA in the US.

It also makes sound business sense not to have "all your eggs in one basket", as there is a possibility that the US could still find a means to dry up the flow from US players and force operators to rely on their other markets. The spread of legal online casinos in the US may be the greatest threat, not because of the RTP, but because of the ease of transacting that players will experience instead of the current long delays due to the hostile post UIGEA environment.

 

[Tirilej]

If Virtual Casino has assimilated some now defunct casinos over the years, it is possible an account opened with another casino would be on their data base.

Could you have signed up at Slot Madness before they were bought up by the group?
They were not considered rogue at the beginning so many made an account there and thought it would be safe.
I did so just a thought from me.

I might should add that I don't think I've ever have recieved spam from the Ace Revenues casinos, but also that I have never been getting so much bloody spam from Virtuals that I do now. I didn't get any for years before this thread started and it's so annoying
Deal with those affiliates please!

 

[Diane]

It has been known to happen with other softwares such as Rival, so it is believable when someone posts information suggesting it might have happened with RTG. I am still thinking it's a bit odd that with no means of verification, the manager accepted the player's word alone about his past playing habits, and made him VIP on the spot.

< snipped>

I have found that when trying out a new online site, it is beneficial to reference "VIP" status with other sites to try and get some additional benefits and 'status' up front. So it doesn't strike me as odd that any site would grant provisional VIP status (my term) pending an evaluation of the new player for awhile in the beginning. Why not give them the benefit of the doubt, then evaluate amount of play, deposit frequency etc....... VIP status can always be revoked if playing history doesn't meet VIP standards.

I have also done this at Brick & Mortar casinos when signing up for player cards. I always ask to speak to a HOST (never just go to the Players Club--boothlings can't grant "status") I flash my 7 Stars, Platinum or whatever is highest and usually I am given some type of premier status immediately. It also works with airline frequent flyer programs also - BTW.

FWIW,
Diane

 

[maphesto]

Could you have signed up at Slot Madness before they were bought up by the group?

To add here, I think that there are some renamed or closed casinos to mention:

Bet Royal - Party City
Pharaohs Gold
Lucky Palm
Vip Lounge - Ruby Slots
Vegas Strip - A "skin" to one of the others, Virtual?

And then we have all the bingo sites.

 

[jimb123]

I have also done this at Brick & Mortar casinos when signing up for player cards. I always ask to speak to a HOST (never just go to the Players Club--boothlings can't grant "status") I flash my 7 Stars, Platinum or whatever is highest and usually I am given some type of premier status immediately. It also works with airline frequent flyer programs also - BTW.

FWIW,
Diane

exactly -- many in my family at B&M casinos will take their platinum cards to a new casino and request expedited VIP status and in nearly every case they do it -- and in some cases offer free rooms, etc right up front

thx for supporting what i said -- was caught off guard and fairly insulted by chuchu's comments -- I thought we had a forum here for sharing info and given feedback on our experiences with casinos -- esp those in trial/pit trying to get out.... i nearly considered leaving CM altogether ; the personal attacks over the years by "senior" members has grown out of hand ; instead of accusing both myself and the casino of wrongdoing ; wouldnt it have been easier just to ask? oh well -- back to my cave for another 6 months or so

 

[chuchu59]

exactly -- many in my family at B&M casinos will take their platinum cards to a new casino and request expedited VIP status and in nearly every case they do it -- and in some cases offer free rooms, etc right up front

thx for supporting what i said -- was caught off guard and fairly insulted by chuchu's comments -- I thought we had a forum here for sharing info and given feedback on our experiences with casinos -- esp those in trial/pit trying to get out.... i nearly considered leaving CM altogether ; the personal attacks over the years by "senior" members has grown out of hand ; instead of accusing both myself and the casino of wrongdoing ; wouldnt it have been easier just to ask? oh well -- back to my cave for another 6 months or so

Well Jimb,

I am sorry if you felt insulted but I was actually speaking my mind. My post was not designed as an attack on you but I just did not feel easy about it. There have been similar cases where members were amply rewarded for doing things of this nature and I just cannot understand how Virtual could have elevated a player's status to VIP without something to base on.

 

[vinylweatherman]

Well Jimb,

I am sorry if you felt insulted but I was actually speaking my mind. My post was not designed as an attack on you but I just did not feel easy about it. There have been similar cases where members were amply rewarded for doing things of this nature and I just cannot understand how Virtual could have elevated a player's status to VIP without something to base on.

The B&M cases were not just the host taking a players' word, they "flashed the card" from a competing casino, so of course the host is going to make the effort to persuade the player that his casino is a better place. Online, there is nothing to check, only the players' word. How can the host know the player is genuine, or just angling for a run of high bonuses to manipulate.?

Another theory is that the VIP status offers are really a trap, rather than a genuine give away. It could all be down to the terms and conditions. In such a case, a casino is only too happy to snare a large deposit if the prospective player offers (by asking for a VIP start), as it is more of a win for the casino.

Oddly enough, I have an old dormant account with Silver Oak (It was Crystal Palace under Warren Cloud at the time). I have NEVER deposited. At the end of last year, I was made a "Centurion VIP" there. I rather suspect that this is a VIP status that is granted to anyone who asks, and even to some who don't, and have never even deposited after registering.

 

[Jasminebed]

I was well aware that Tawni didn't work weekends, and I sent my request for info sooner because she had been pro-active and messaged me.

Monday has came and gone without an answer.

I believe I stated in my first post, I do have Ace Revenue accounts. I did try recently to open an account with Ruby Slots, but Canadians were not accepted, dispite a recent big winner showing from Canada. Perhaps they were grandfathered in. I know that Virtual was under probation, and I responded to some spam offer just to see what might happen, given that I was reasonably confident I had no prior accounts. I got to a point where Canada was not in the drop down menu for countries and contacted support, and never did open an account, although what I filled in prior to that point was true. Knowing the history and techniques of the Virtual Group, I would have asked about my play history prior to accepting a free chip, and cetainly prior to depositing.

It's a long time ago, and I can't even remember what casino assimilated them, but I starting asking casino after joining CM if I had prior accounts. There was a defunct casino, Oscar Casino, that I did have an account with, and since I'd never made a deposit, I was still eligible for it.

I've had CM accredited casinos open accounts for me when they launched sister sites, or at least spam that indicated they have.

The marketing call did not say Virtual Casino Group, it said Virtual Casino.

I am sure Tawni will in touch with me soom over this issue.

In fact, Tawni has my total permission to share her findings here in this thread on this issue, excepting my real name etc of course.

 

[TawniVirtualAce]

It has been known to happen with other softwares such as Rival, so it is believable when someone posts information suggesting it might have happened with RTG. I am still thinking it's a bit odd that with no means of verification, the manager accepted the player's word alone about his past playing habits, and made him VIP on the spot.

There are also cases with RTG where players have been booted or bonus banned because of their activities at "other RTG casinos", so either this is being made up, or this IS information being shared. It's mostly cases where players are known to only play with free chips or "abuse bonuses", which is NOT FRAUD, yet is being shared software wide. This is even more blatant with Playtech and Rival.

Playtech and Rival (at first) also lied about the existence of such player rating databases, but they were found to exist in the end. This means that denials from RTG about a similar scheme being operated are not necessarily going to put this issue to bed.

It is a massive jump to the conclusions you’ve come to. Because another company(ies) may have done so, does not mean RTG has. This is where rumors come from and it’s not fair.

Here IS what has happened in the case of jimb123:

Jimb is what would be better known as a highly “valuable player.” Apparently, he is friendly with the affiliate who he’s opened this account (and others) through. This is a top affiliate, one very much trusted. Knowing the sort of player jimb is, the affiliate approached the affiliate manager in this situation and asked based upon the deposits jimb had already made in our casino, as well as his history with the affiliate that this player be elevated to a high-level VIP status. That’s it—nothing scandalous, unethical or anything else. I’ve confirmed this with our affiliate manager and I’m confident jimb will back this up.

There’s a fair amount of discussion regarding player status, particularly what is and what isn’t a VIP. In this case, jimb is very much by definition a “VIP” player and as such, is treated with special care, which includes a designate host. Much like you would expect from a B&M casino. Yes, there are varying levels of “VIP’s” and in many cases, the term “VIP” is more about having a player feel appreciated. Varying degrees of VIP status afford differing perks. Perhaps how we approach player status is something we should be addressing on our side. Adding to the growing “to do” list.

With Jasminebed’s situation, this is going to take a little time because most of the people I need to look into this are currently away in London. I’ll be actively doing my best to find out what exactly has occurred and will report back as soon as possible.

 

[vinylweatherman]

It is a massive jump to the conclusions you’ve come to. Because another company(ies) may have done so, does not mean RTG has. This is where rumors come from and it’s not fair.

Here IS what has happened in the case of jimb123:

Jimb is what would be better known as a highly “valuable player.” Apparently, he is friendly with the affiliate who he’s opened this account (and others) through. This is a top affiliate, one very much trusted. Knowing the sort of player jimb is, the affiliate approached the affiliate manager in this situation and asked based upon the deposits jimb had already made in our casino, as well as his history with the affiliate that this player be elevated to a high-level VIP status. That’s it—nothing scandalous, unethical or anything else. I’ve confirmed this with our affiliate manager and I’m confident jimb will back this up.

There’s a fair amount of discussion regarding player status, particularly what is and what isn’t a VIP. In this case, jimb is very much by definition a “VIP” player and as such, is treated with special care, which includes a designate host. Much like you would expect from a B&M casino. Yes, there are varying levels of “VIP’s” and in many cases, the term “VIP” is more about having a player feel appreciated. Varying degrees of VIP status afford differing perks. Perhaps how we approach player status is something we should be addressing on our side. Adding to the growing “to do” list.

With Jasminebed’s situation, this is going to take a little time because most of the people I need to look into this are currently away in London. I’ll be actively doing my best to find out what exactly has occurred and will report back as soon as possible.

RTG have already been caught out lying. We now accept that there are at least three separate RTP settings for the slot games, but RTG have always denied this is the case until they got caught out by the "double pear incident" and someone finding some marketing material intended for operators that described the settings. Once a company starts misleading players over one aspect of it's software or operations, trust is lost as they could still be lying about other aspects, and will do so until caught out.

This explanation seems just as bad as it shows that AFFILIATES have personally identifiable information about the players they refer. This appears to bust another trust myth among players, who are reassured that signing up via an affiliate does not cause that affiliate to gain any personally identifiable information. Affiliates usually get a kind of tracking code so that they can identify which signup created what revenue. Only the casino should be able to track players with personally identifiable information.

Virtual Group have plenty of BAD affiliates, just look at the average online players' inbox or spam folder.

 

[KasinoKing]

This explanation seems just as bad as it shows that AFFILIATES have personally identifiable information about the players they refer. This appears to bust another trust myth among players, who are reassured that signing up via an affiliate does not cause that affiliate to gain any personally identifiable information.

This is NOT true. I get access to NO personal information about any players from ANY affiliate program, RTG or others.
The only time I do get this information is if the player contacts me personally and tells me they used one of my links to sign-up. And then I ONLY get what info the player tells me themselves.
This is probably what happened in the case being discussed here.

KK

 

[vinylweatherman]

This is NOT true. I get access to NO personal information about any players from ANY affiliate program, RTG or others.
The only time I do get this information is if the player contacts me personally and tells me they used one of my links to sign-up. And then I ONLY get what info the player tells me themselves.
This is probably what happened in the case being discussed here.

KK

So, in the end, it still just boils down to "taking the players' word for it".

I could sign up via your site, and tell you that I have recently won a multi million progressive, and having saved one million, want to spend the rest where I can jump straight in with full VIP status. I could ask you to negotiate with affiliate managers to get the best deal, but you and they would have no way to independently check my claim as to where, and how much, I am willing and able to spend.

The ONLY way I can see of checking such claims is to have access to information from the casino where the progressive was won, and it would have to be personally identifying information.


If VIP status is seen to be too easily granted, it is seen to be of less value.

Just try getting straight into Club Rouge via this kind of route, I very much doubt it can be done. Club Rouge is known to be a tough program to get in to because there are no set criteria that can be followed like a recipe. It results in many players asking how they can get in, and the answers all say that there is no set criteria, the best bet is to email the Operations Manager and express an interest in being considered, but be TOO forceful, and it will be interpreted as a less than genuine desire (such as to "abuse" the higher bonuses).

 

[chuchu59]

It is a massive jump to the conclusions you’ve come to. Because another company(ies) may have done so, does not mean RTG has. This is where rumors come from and it’s not fair.

Here IS what has happened in the case of jimb123:

Jimb is what would be better known as a highly “valuable player.” Apparently, he is friendly with the affiliate who he’s opened this account (and others) through. This is a top affiliate, one very much trusted. Knowing the sort of player jimb is, the affiliate approached the affiliate manager in this situation and asked based upon the deposits jimb had already made in our casino, as well as his history with the affiliate that this player be elevated to a high-level VIP status. That’s it—nothing scandalous, unethical or anything else. I’ve confirmed this with our affiliate manager and I’m confident jimb will back this up.

There’s a fair amount of discussion regarding player status, particularly what is and what isn’t a VIP. In this case, jimb is very much by definition a “VIP” player and as such, is treated with special care, which includes a designate host. Much like you would expect from a B&M casino. Yes, there are varying levels of “VIP’s” and in many cases, the term “VIP” is more about having a player feel appreciated. Varying degrees of VIP status afford differing perks. Perhaps how we approach player status is something we should be addressing on our side. Adding to the growing “to do” list.

With Jasminebed’s situation, this is going to take a little time because most of the people I need to look into this are currently away in London. I’ll be actively doing my best to find out what exactly has occurred and will report back as soon as possible.

So Jimb made a request through an affiliate to the casinos in question. Based on the affiliate's knowledge of Jimb, he/she requested that Jimb be elevated to VIP status. If that's the way it works I have no qualms about it though I don't understand how they could be a trusted affiliate manager that would promote Virtual. Personally, I regard those who promote Virtual as scumbags who are willing to fleece players just to make a quick buck.

I await with interest the explanation on Jazzy's issue.

 

[Tirilej]

So, in the end, it still just boils down to "taking the players' word for it".

I could sign up via your site, and tell you that I have recently won a multi million progressive, and having saved one million, want to spend the rest where I can jump straight in with full VIP status. I could ask you to negotiate with affiliate managers to get the best deal, but you and they would have no way to independently check my claim as to where, and how much, I am willing and able to spend.

The ONLY way I can see of checking such claims is to have access to information from the casino where the progressive was won, and it would have to be personally identifying information.


If VIP status is seen to be too easily granted, it is seen to be of less value.

Just try getting straight into Club Rouge via this kind of route, I very much doubt it can be done. Club Rouge is known to be a tough program to get in to because there are no set criteria that can be followed like a recipe. It results in many players asking how they can get in, and the answers all say that there is no set criteria, the best bet is to email the Operations Manager and express an interest in being considered, but be TOO forceful, and it will be interpreted as a less than genuine desire (such as to "abuse" the higher bonuses).

I don't know how you're thinking here really. There are affiliates that can be trusted and many of us are using them to sign up at casinos. We are talking to them, and if Jimb was a "friend" to this affiliate then of course he knew if he was valuable or not.
It can be so easy to get a VIP-status, why wouldn't it? The casino in question would be stupid not to give it out since it can as easely be removed if the player doesn't live up to what has been told.

When it comes to Club Rouge I would say that is granted because of loyalty and absolutely nothing else. No need to even compare them here.

 

[vinylweatherman]

I don't know how you're thinking here really. There are affiliates that can be trusted and many of us are using them to sign up at casinos. We are talking to them, and if Jimb was a "friend" to this affiliate then of course he knew if he was valuable or not.
It can be so easy to get a VIP-status, why wouldn't it? The casino in question would be stupid not to give it out since it can as easely be removed if the player doesn't live up to what has been told.

When it comes to Club Rouge I would say that is granted because of loyalty and absolutely nothing else. No need to even compare them here.

I find it hard to trust any affiliate that promotes the likes of Virtual Group casino. Like in every other respect, they are not "your friend", they are after a slice of your money, and a very generous slice by the looks of things from the Virtual Group programme which boasts of up to 50% commission on net losses, so no surprise some affiliates are lured in and do their best to promote them.

Even so, the most trusted affiliate STILL has to take the players' word for it. A clever scammer will take time, years if necessary, to lure their "marks" into a false sense of security and trust before springing their con trick.

If they can fool an affiliate, they can then convince that affiliate to fool the casino hosts, who in turn can fool accounts.

A few members here have been around for YEARS, winning our trust, only to be suddenly exposed as frauds. We just had a trusted member for years, Bsilva, exposed as a serial multi accounter after trying it on with Virtual during their probationary period. Not too long ago, another trusted member was exposed for utilising a "third party client" to bypass checks on game rules that allowed them to slip illegal wagers onto the server that were guaranteed to produce an RTP well in excess of 100%.

 

[jimb123]

This is NOT true. I get access to NO personal information about any players from ANY affiliate program, RTG or others.
The only time I do get this information is if the player contacts me personally and tells me they used one of my links to sign-up. And then I ONLY get what info the player tells me themselves.
This is probably what happened in the case being discussed here.

KK

That is EXACTLY what happened. I provided the affiliate with all the necessary info I wanted to share and sent him looking for another group I could play at - or at least give a test run on. So far I really like the treatment and communication frequency from SilverOak and the other RoyalAce.... I can't speak to some of the other RTG misgivings over the years or as a platform, but I will say its been awhile since I felt like I was getting the same level of professional treatment that I got at 3dice or back when I used to play at MG.

Jackpot Capital and ClubWorld certainly have their merits and have served me well but between the 3 -- and I know this is early with just a month about about 75 deposits... (and 1 cashout), I do feel AceRevenue group is TRYING to turn things around.

We shall see... i hope they do. Last thing I want to do is switch RTG groups AGAIN and AGAIN

 

[john39]

starting to love virtual and ace

Got a Western Union withdraw today on cool cat, and have had success getting withdraws with Silver Oak as well....even though takes a couple of weeks seems like they are friendly

 

[maphesto]

Tawni, I wrote this a while back. Can you explain to us what's going on?

Any news regarding Jasmine's issue?

Good to see you back Tawni!

Do you have more info about these bingo issues?

From maxd:

https://www.casinomeister.com/forum...odgy-practices-and-mishandled-winnings.51467/



There are several Bingo sites connected and if members here are going to decide whether or not you will remain in the Rogue Pit it's really important to know what's going on.

 

[LHofsdal]

Tawni, I wrote this a while back. Can you explain to us what's going on?

Any news regarding Jasmine's issue?

Maphesto-
I am getting the gut feeling that this is not just an oversight, but being ignored. That really doesn't sit well with me. IF the group is making an honest effort to try and be removed from the rogue pit, this isn't the way to go about it.

It is taking quite some time to look into Jasmine's issue isn't it? Again, I know these things take time, but she should have received something by now. Even, a "I am still looking into this matter" is better than silence.

LH

 

[Nifty29]

Tawni, I wrote this a while back. Can you explain to us what's going on?

Any news regarding Jasmine's issue?

Maphesto-
I am getting the gut feeling that this is not just an oversight, but being ignored. That really doesn't sit well with me. IF the group is making an honest effort to try and be removed from the rogue pit, this isn't the way to go about it.

It is taking quite some time to look into Jasmine's issue isn't it? Again, I know these things take time, but she should have received something by now. Even, a "I am still looking into this matter" is better than silence.

LH

To be fair, the busiest time for casino reps etc...the ICE/LAC... has only just concluded.

It may explain the delay.

 

[maphesto]

To be fair, the busiest time for casino reps etc...the ICE/LAC... has only just concluded.

It may explain the delay.

Yes it may, but a few words here would be appreciated when Tawni has been online both today and two days ago.

Also, this post by Greedygirl dec 17 makes me wonder how it goes:

• Ace group will begin by implementing a 72-hour approval time on the Royal Ace and Captain Jack casino brands, beginning January 1st, 2014.
• Virtual group will begin by implementing a 7 day approval time on the Ruby Slots and Prism casino brands, beginning January 1st, 2014.

The companies are committed to improve their withdrawal process (both with Ace and Virtual). They will review these changes in the next few weeks and will continue to roll it out on remaining brands over the next few months. Further, as previously discussed, if a player chooses to play with no bonus or a bonus only up to 100%, the approval time will be only 48 hours, with both the Ace and Virtual brands, in total. Unfortunately, due to the difficulties the group has with processing for US players, the actual processing (after approval) will still take seven days or longer. I believe US players understand this—this is something that is really out of the casino’s control.

When checking Prism Casinos banking page now it says:

All withdrawals that meet the cash-out requirements will be approved within 10-15 business days of the date the withdrawal was requested.

When are the new rules going to be used?

 

[TawniVirtualAce]

Yes it may, but a few words here would be appreciated when Tawni has been online both today and two days ago.

Sorry, but I’ve been swamped and without access to some of what I’ve needed in order to properly reply. I probably should have just left a short post stating that people have been away in London, so apologies.

I’m going to chip away at each issue, now.

Regarding Jasminebed, this is a head-scratcher for everyone. I’ve spoken with every department in the company and I’ve met with dead-ends. Yes, we do make calls, but they are as follows: Voice blasts (the type of call described earlier, which are pre-recorded promotions) and conversion calls. Conversion calls occur when a player either downloads and opens an account but does not play (be it with a free chip or by depositing) or when a player opens an account but is unsuccessful in making a deposit (declined credit card, etc.). We do not make live calls in the manner that Jasminebed suggested.

I want to be clear that I’m not disputing Jasminebed received a call. What I AM saying is that whatever the call was about, it was not initiated by our company. It should also be pointed out that we do not accept players from Canada, so it would be pointless even if we DID do these sort of calls (which again, we don’t) to call someone within Canada. I’ve asked our finance department to look into Jasminebed’s history with our brands and she has only opened one account (with Slotmadness), which was opened long before our ban on Canadian players. She never played on that account and beyond that, there is no record of any other accounts in her name and certainly not one with Virtual which is what was mentioned with the phone call. I wish I could tell you more beyond this, but in complete honesty, there’s nothing else to tell.

Do you have more info about these bingo issues?

From maxd:

Link Outdated / Removed

Yes, I do. There were two separate PAB’s, one of which was sorted out favorably for the player, who has received his withdrawal. The second PAB is a little more complicated as it was first, incomplete and appears to involve two people within the same PAB. We have been trying to sort this out, but are awaiting further information from the two players involved. In this particular PAB, the two players are a married couple using two separate accounts with some confusing information. I’m not saying they’ve done anything wrong, but we do need a little more clarity before both knowing whether this is player fraud or a legitimate withdrawal. I hope to have more on this by early next week.

When checking Prism Casinos banking page now it says:

All withdrawals that meet the cash-out requirements will be approved within 10-15 business days of the date the withdrawal was requested.

When are the new rules going to be used?

This IS in effect. Unfortunately, someone has dropped the ball on the website side of things and I’ve already notified that department to update this on the website. Thanks for pointing this out, Maphesto.

 

[maphesto]

Yes, I do. There were two separate PAB’s, one of which was sorted out favorably for the player, who has received his withdrawal. The second PAB is a little more complicated as it was first, incomplete and appears to involve two people within the same PAB. We have been trying to sort this out, but are awaiting further information from the two players involved. In this particular PAB, the two players are a married couple using two separate accounts with some confusing information. I’m not saying they’ve done anything wrong, but we do need a little more clarity before both knowing whether this is player fraud or a legitimate withdrawal. I hope to have more on this by early next week.

Thanks Tawni!

The successful PAB, was it this case?:

The problems at 123Bingo -- originally 123bingo.com, since moved to 123bingoonline.com -- came to our attention when a player complained that withdrawals on a $4500 balance had stopped and the site was claiming the player had been paid in full.

We investigated and learned that that the bulk of the winnings had been earned at BigRoomy.com which 123Bingo had taken over. Initially the player's balance was transferred over to 123Bingo from BigRoomy without problems. When the player went to withdraw 123Bingo started giving bogus reasons why the balance was not valid. Then they locked the account (briefly). Then the balance disappeared.

At first 123Bingo said that clearly the player had used "advantage techniques" and was thus disqualified from the winnings. We asked for details and pointed out that advantage play is not fraud.

Then 123Bingo claimed the winnings had been earned on "complimentary promotion" bonuses so there was a cap on withdrawals, which they had already paid. The player denied this and said that (a) the winnings had not been on bonuses and (b) there were no such "max WD" terms in place at BigRoomy when they played and won.

123Bingo then claimed they had no record of what had happened at BigRoomy because "the back-end was lost ... no player records survive". How then could they say the winnings were derived from free bonuses? No response, other than to say "it was gift money". I asked why the balance had been transferred and was accessible after the takeover of BigRoomy was complete if it was not a valid balance.
"We have no records" they said again.
"But you have enough information to know the winnings occurred during bonus play?", I asked.
"Yes."
"And there were Max WD terms in effect?"
"Yes," they said.
"Show me", I said.
"Can't, no records", they said.

At this point I made it clear that without something to verify their claims against the player they had no grounds to withhold the winnings.
"We'll get back to you," they said, and that was the last we heard from them.

https://www.casinomeister.com/forum...odgy-practices-and-mishandled-winnings.51467/

The main reason for this successful PAB, was it this thread? To be clear, did you know about these issues before? Max received quite strange answers it seems.

And another important question, which are all your brands?

I guess that Bingo Flash, Bingo Knights and 123bingoonline are your brands. Are there more?

 

[Jasminebed]

Thank you Tawni for looking into this. I was pretty confident I didn't have any accounts with Virtual Group, and I did know I had opened one with Slotmadness.

I shall assume this call was from one of your affiliates then. I am pretty confident it is related to the uncompleted Ruby Slots registration. I believe I had to enter a cell phone number to be taken to the registration page.

 

[TawniVirtualAce]

The main reason for this successful PAB, was it this thread? To be clear, did you know about these issues before? Max received quite strange answers it seems.

Absolutely, it was due to the PAB that this was resolved. I personally did not know about this PAB until it was brought to my attention and to be honest, I have no idea how things were handled in this situation before my involvement. My goal is just to resolve things in a quicker, more effective way than perhaps others before me have.

I should mention something that may have had an effect on our recent bingo issues and that is in late August, 2013, we pulled our bingo operations out of India and over to our main base in Costa Rica. While I was not around for the transition, from what I understand it went fairly smoothly, but not without some things falling through the cracks. Since the transition, however, things seem to be running quite well.

And another important question, which are all your brands?

I guess that Bingo Flash, Bingo Knights and 123bingoonline are your brands. Are there more?

Here's the complete list of our bingo brands:

123Bingo
BingoFlash
Break The Bank Bingo
Melina Bingo
123SlotsOnline
Bingo Knights
Bingo Avatar

 

[vinylweatherman]

Thank you Tawni for looking into this. I was pretty confident I didn't have any accounts with Virtual Group, and I did know I had opened one with Slotmadness.

I shall assume this call was from one of your affiliates then. I am pretty confident it is related to the uncompleted Ruby Slots registration. I believe I had to enter a cell phone number to be taken to the registration page.

Looks like a rogue affiliate. They are trying to harvest phone numbers from players who may give it thinking they are already within the casino registration process, and thus it's the casino getting the number. They then use this number to "spoof" call their victims pretending to be calling on behalf of the casino they have just navigated to. From their affiliate accounts, they can probably get information such as whether the player successfully registered and deposited. The outcome of their play can also be estimated via the logs that show them how much they have earned. They should NOT however be able to glean any personal details of their players other than what they trick them into giving out during the process of directing them through to the casino landing page.

Persuading a player to deposit more would of course earn them commission, and their knowledge of the brand would enable them to appear to offer a special bonus, which would be one they know every player would be able to get. Depending on the nature of the affiliate deal, they may even be able to cross market the other brands and get any new accounts tagged to them even if the player opens them by going direct to the casino website on the back of the phone call.

We still have the curiosity of WHY Canadian players were banned, yet this is a company operating from Costa Rica and perfectly happy to accept US players. Curiously, they are not afraid of the FBI, NSA, DoJ, etc, yet they ARE afraid of the somewhat passive enforcement currently taking place in Canada. Canada seems a big market to just ignore, and other markets would be of value if the company found that the US did somehow manage to shut down all US transactions by making UIGEA enforcement watertight.

 

[coachkfan89]

Prism

Yes it may, but a few words here would be appreciated when Tawni has been online both today and two days ago.

Also, this post by Greedygirl dec 17 makes me wonder how it goes:



When checking Prism Casinos banking page now it says:



When are the new rules going to be used?

I can verify that Prism has been very quick to process two withdrawals. I am very grateful for their promptness to get this done in a very timely manner.

 

[Diane]

Virtual Group

I gave this group a chance again as a result of their probationary status with CM.

Pending withdrawal seems to be moving along smoothly and I must say that Tawni has been very responsive to my questions wanting to learn more about their processing times and conditions etc. She has responded timely and thoroughly each time I reached out to her.

So far, so good for me.

Diane

 

[BMWSTACK]

I gave this group a chance again as a result of their probationary status with CM.

Pending withdrawal seems to be moving along smoothly and I must say that Tawni has been very responsive to my questions wanting to learn more about their processing times and conditions etc. She has responded timely and thoroughly each time I reached out to her.

So far, so good for me.

Diane

I would have to say that they would be fools not to get you paid in a timely manner especially with the post and PM's to rep. Obviously the outcome will be in your favor.

Unfortunately your experience may or may not be the same others will experience if not using such a powerful tool like CM.

 

[zanzibar]

Interesting story currently doing the rounds...

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I played slots online January 15th for the first time with Silver Oak. I contacted my credit card company before hand to let them know the card would be used overseas and they noted that and said it was okay. I deposited $200 (two separate $100 deposits) with my Visa credit card and it was accepted. I hit a jackpot for about 37,000. I was told to send in verifying information to withdraw. On January 28th, I saw 2 debits of $100. I called and was told that my credit card was not accepted and that when that happens, the casino will just take it from the winnings (that was the two $100 debits I saw deducted from my winnings). I called a few days later and asked about my withdraws and was told my winnings were voided because my credit card didn't go through and to ask my credit card company why. I asked my credit card company and they told me on 3 different occasions that Silver Oak's 3rd party processors declined the charge. I told Silver Oak and they have no explanation for any of this. They just blow me off. There are 2 people who work in their deposit department and on one day, a lady named Evelyn told me they will take it out my winnings. The next time I talked to her, she said I couldn't withdraw, my winnings were voided out of my account. There are no records of any account history when I log in. There rules state that if your first deposit is approved and you can make a second deposit and it's approved that you will be paid. They disregard all of their rules and hype people into gambling with them and don't follow their agreements. She said that it was accepted initially because it was in a large pool of payments needing to be verified but was not final. I believe they use the 3rd party processors as an excuse not to pay especially when people win high amounts or they may just be completely fraudulent. They operate overseas and that way they aren't regulated by U.S. laws. They say whatever and do whatever they feel. They do not abide by their own terms and rules. They obviously do not accept Visa in my instance (hmmmmm)! Please everyone, stay away! I saved the thread showing my account records because I was suspicious to begin with. I have evidence they cannot dispute.

 

[chuchu59]

Interesting story currently doing the rounds...

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Yeah , very interesting. Pity the player didn't post here or PAB.

 

[Nifty29]

Just a reminder....we are only hearing ONE side of the story here, and we all know the players initial version is seldom the absolute truth. It only takes one important point to be left out to make things look very different,

 

[maphesto]

Just a reminder....we are only hearing ONE side of the story here, and we all know the players initial version is seldom the absolute truth.

I don't talk about those issues in zanzibar's links now, I only talk about your comment above. 73 PAB's last year were solved and the player got paid. Also, since this probation thread started, and when the former attempt from The Virtual group (Marty Davis) started, many cases were resolved and Virtual group paid the players.

How you can say "the players initial version is seldom the absolute truth" is to me very strange. If you change it to "the players initial version is sometimes not the absolute truth" I could agree.

 

[TawniVirtualAce]

I would have to say that they would be fools not to get you paid in a timely manner especially with the post and PM's to rep. Obviously the outcome will be in your favor.

Unfortunately your experience may or may not be the same others will experience if not using such a powerful tool like CM.

C'mon, now. We really are doing everything to get things right. And while Diane had reached out to me, it had zero bearing on the outcome and speed of her withdrawal.

Zanzibar--thank you for bringing these threads to my attention. I'm looking into this right away.

Lastly, back in January, we improved the withdrawal approval times on two Virtual brands and two Ace brands. This is continuing on and we have now brought two more brands into this shortened timeframe:

• Ace group has implemented a 72-hour approval time on the Planet 7 brand.
• Virtual group has implemented a 7 day approval time on the Virtual Casino brand.

We'll be continuing to monitor these processing times and we hope to bring more into this structure, soon.

 

[dunover]

C'mon, now. We really are doing everything to get things right. And while Diane had reached out to me, it had zero bearing on the outcome and speed of her withdrawal.

Zanzibar--thank you for bringing these threads to my attention. I'm looking into this right away.

Lastly, back in January, we improved the withdrawal approval times on two Virtual brands and two Ace brands. This is continuing on and we have now brought two more brands into this shortened timeframe:

• Ace group has implemented a 72-hour approval time on the Planet 7 brand.
• Virtual group has implemented a 7 day approval time on the Virtual Casino brand.

We'll be continuing to monitor these processing times and we hope to bring more into this structure, soon.

So now you have progressed from the Stone Age to the Iron Age. Bravo.

 

[tracorbia]

I know that I am nobody on this site. But I think some of you are being unfair to Tawny. She is clearly trying to help. When she helps some of you are rude and skeptical. When she doesnt respond for a day you jump down her throat. What more do you want her to do? The very things she is taking care of you applaud when club world rep takes care of but antagonize Tawny for taking care of it.
SHE didn't do any of the things that caused the issues. SHE is working to improve them and make them right.

I know, I am personally affected by it. I had an issue where I thought the casino was wrong. I sent her a PM and she responded pretty quickly. Even better, she agreed and common sense was applied. Now, why would I not trust her or her casinos when they have admitted to a mistake, fixed it and made it right? Of course I trust them now. They have proven themselves.

I know that the history of her casinos werent great to say the least but if you just ridicule her and them for trying to fix themselves then what are you accomplishing?

THANK YOU TAWNY for helping me. I am a very happy player and hope that you stay the course towards accreditation some day. I am very pleased with all of you at this point.

by reading this forum I see that mistakes and miscommunications happen all of the time. Rather than beat them up, lets just expect that they fix it. When we expect that then there is trust and that benefits us and them. Lets look at now for what it is - and what I see is a Rep and a casino group TRYING to get it right. and that is a very good thing.

 

[tracorbia]

Also, as a report on their payment times. I have a few checks coming (US player). First check came in a week and cleared quickly. 2nd check approved the next week and I would expect it soon. These are reasonable cashout times in this climate for US players IMO. I have dealt with much longer. Not many much more fast. Again, I am happy with this group and think they at least deserve some credit for trying to do things better and reach accredited status perhaps someday.

 

[jimb123]

AceRevenue

Also, as a report on their payment times. I have a few checks coming (US player). First check came in a week and cleared quickly. 2nd check approved the next week and I would expect it soon. These are reasonable cashout times in this climate for US players IMO. I have dealt with much longer. Not many much more fast. Again, I am happy with this group and think they at least deserve some credit for trying to do things better and reach accredited status perhaps someday.

Agreed -- so good so far for me as well. Bout to receive my 2nd cashout with no real issues ; occasionally server is sluggish or I get dropped but most of the time it's fine. VIP treatment has been outstanding.