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ATTN: Casino Rep Thanks Ben - Guts

Discussion in 'Online Casinos' started by lotusch, Aug 27, 2014.

    Aug 27, 2014
  1. lotusch

    lotusch Noob Webby webby PABaccred mm2

    Occupation:
    Fraud & Underwriting Team VRP / YapStone
    Location:
    Dún Dealgan
    Found 30 free spins on Wonky Rabbits in my mail today and won €21.13 on them...
    Not too bad on the minimum bet and I am gonna play the winnings on DOA tonight after work... :D:D
    Never saw this many wilds when I was playing this slot €1.00 a pop but I still take it... :)

    Just great to see free spins coming in from time to time!!


    Very much appreciated!

    Mark. :thumbsup:
     
    9 people like this.
  2. Aug 27, 2014
  3. rainmaker

    rainmaker I'm not a penguin CAG webmeister

    Occupation:
    -
    Location:
    -
    .

    Nice :thumbsup:

    I also received 30 free spins today but did not manage to win more than €2 :D
     
  4. Aug 27, 2014
  5. incrediblestuff

    incrediblestuff SearchingForTheHolyGrail! CAG webmeister

    Occupation:
    Currently: Self employed, Previously: Manager
    Location:
    Mostly the Netherlands
    Was pretty excited when i got the mail too, but won a mere 0.00:(
    Still a very nice offer!
     
  6. Aug 27, 2014
  7. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    I didn't get that mail but instead got one telling me my account was abruptly cancelled as I resided in Hong Kong. I had never hidden this fact from Ben though
     
  8. Aug 27, 2014
  9. Azzurri

    Azzurri Banned User

    Occupation:
    Non of your business
    Location:
    From Foil Land
    That's weird. Are players from your region generally restricted? Have a chat with Ben and I'm sure he'll help out. He may still be on holiday though, not sure.

    Hope it gets sorted for you.

    Of course thanks to Ben and Guts for the free spins also. :thumbsup:
     
    1 person likes this.
  10. Aug 27, 2014
  11. petro

    petro Dormant account, per user request PABnoaccred2 PABaccred

    Occupation:
    N/A
    Location:
    Narnia
    I never got this promo sent to me.
    I guess it is because I haven't made a deposit for about 2 weeks at Guts.
    Seems you have to be a frequent player at Guts to be eligible for them.

    EDIT: Could just be an email filtering thing. I'm looking into it now.
     
    Last edited: Aug 27, 2014
  12. Aug 27, 2014
  13. syntynyt

    syntynyt kuollut

    Location:
    ~
    we have the general 'free spins thread' for FS announcements and thanksgiving. i wish members would contribute there instead of keeping silent or opening lots of new threads. in my experience what one average non-vip receive, all recent depositors receive...
    btw, beside Guts generosity, next casino have 5 fs on attraction which i found on another site and not by email, the reason for FREE SPINS THREAD.
     
  14. Aug 27, 2014
  15. lotusch

    lotusch Noob Webby webby PABaccred mm2

    Occupation:
    Fraud & Underwriting Team VRP / YapStone
    Location:
    Dún Dealgan
    Did you get out of your bed with the wrong leg this morning? :D
    I know there is such a thread somewhere but sometimes those threads are gone to page whatever and you can't find them that easy anymore. :rolleyes:
    So that's why I opened a new thread,nothing more nothing less.
     
  16. Aug 28, 2014
  17. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    I am not easy to please. In fact many casinos find me a pain in the neck. However, I must say I find Ben and co. awesome in the way they handled my account. 2 days ago I received a mail from them announcing the closure of my account as I resided in a restricted jurisdiction. I wasn't happy because I had all along been truthful in disclosing my place of residence and had been playing at Guts for a year or so now. Enraged, I wrote the above. Ben or someone from Guts noticed it and conducted an investigation. They have now written to me announcing that the account has been reopened and explained in depth on why it was closed and then reopened. This is the sort of communication that separates the top accredited casinos from the also-rans. Guts, Ben and co.- You guys are tops.:thumbsup:
     
    14 people like this.
  18. Aug 28, 2014
  19. petro

    petro Dormant account, per user request PABnoaccred2 PABaccred

    Occupation:
    N/A
    Location:
    Narnia
    After thoroughly checking my inbox to see if it had blocked me from Guts emails and finding nothing I contacted support.
    Support told me that I was just ineligible for the free spins.
    They didn't give me details but I would estimate that if you don't make a deposit for 1-2 weeks you wont be eligible for the free spins at Guts.
     
  20. Aug 28, 2014
  21. paul7388

    paul7388 Meister Member MM

    Occupation:
    not a lot
    Location:
    glasgow scotland
    Petro don't think its anything to do with deposits. Think its probably just sent to certain people as I never got them either and ive deposited several times in last few weeks. Not complaining tho as get loads of free spins just pointing out I don't think this was a promotion sent to everyone.
     
  22. Aug 28, 2014
  23. mimi26

    mimi26 Meister Member

    Occupation:
    nurse
    Location:
    uk
    so got an email today about free spins Friday, deposit £20 and I will be eligible for 35 free spins on Twin spin, happy with that, and also happy with the numerous comp chips I have received, now is all I have to do is start winning LOL
     
    1 person likes this.
  24. Aug 29, 2014
  25. xxshepxx

    xxshepxx Senior Member PABnononaccred MM

    Occupation:
    mechanic
    Location:
    United Kingdom
    I also asked as I'm a depositor there, seems they just randomly picked some names,

    Seems to be quite a lot of people that got them, so I don't know what the criteria was? :/
     
  26. Aug 29, 2014
  27. TonyGuts

    TonyGuts Dormant account

    Occupation:
    Head of Customer Operations
    Location:
    Malta
    Hi all,

    I'm filling in for Ben while he is still on holiday. The once that didn't receive the free spins, please PM me your username and I will be more than happy to have a look closer look why you might have missed out on these spins this time.

    Thanks,
    Tony
     
    4 people like this.
  28. Aug 29, 2014
  29. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    I missed out but can understand why. My account was just reopened so the free spins could not possibly have been activated on time. The nice gesture you gave me Tony was enough for me to get a small cashout. Thanks.
     
  30. Aug 29, 2014
  31. syntynyt

    syntynyt kuollut

    Location:
    ~
    i had no intention to sound harsh. but being a member for many years of a local poker forum and an active poster on a tracker-forum, my routine instinct is to follow their rules of keeping everything clean, posting in already opened threads for easy tracking otherwise first post from new thread moved or deleted. i hated this discipline manner at first but now im part of it, the reason of my reply to you. apologies! :thumbsup:
     
  32. Aug 29, 2014
  33. paul7388

    paul7388 Meister Member MM

    Occupation:
    not a lot
    Location:
    glasgow scotland
    Thanks Tony but there's no need. Guts is about the only place that gives so many free spins so no big deal not getting them this time . Thanks for the offer to check tho.
     
    1 person likes this.
  34. Sep 12, 2014
  35. QueenBee

    QueenBee Experienced Member

    Occupation:
    Retired, used to be a translator
    Location:
    Denmark
    Wow

    Sorry for hijacking this thread, but didn't want to start my own.

    I just wanted to thank Ben & Guts for the VERY nice Birthday surprise I found in my Guts account. You are outstanding!! :thumbsup:

    I am sorry to say that I gambled your nice gift away though. :p
     
    4 people like this.

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