jubbluck
Dormant account
- Joined
- Nov 15, 2008
- Location
- far far away
Had a nice little win at Lucky Red....withdrew most of it....reversed some of it....withdrew again...reversed again....withdrew again, finally - in the wee hours the brakes were finally put on.
Asked for the withdraw to be flushed...left the chat with the impression it would be...sweet
Move forward two days...to today
(please excuse the poor spelling as I got a wee bit flustered)
General Info
Chat start time Mar 25, 2010 3:34:28 AM EST
Chat end time Mar 25, 2010 4:19:22 AM EST
Duration (actual chatting time) 00:44:53
Operator Alicia
Chat Transcript
info: Please wait for a site operator to respond.
info: You are now chatting with 'Alicia'
Alicia: Hello
Alicia: How are you today?
Julie: Hi Alicia, I requested my withdraw to be flushed 2 days ago... then again yesterday. It is still in reverse state. I have also had two emails from the cashier which have been answered and still my withdraw is in reverse state
Alicia: checking for you
Julie: Could you please check on its progress. I have not had to ever wait this long at any CWC before
Alicia: we would need a copy of the credit card **** please so our cashiers can verify your account for withdrawal
Alicia: sorry that you have not received a preply, i would contact the cashiers
Alicia: reply*
Julie: It has been sent twicw
Julie: twice
Alicia: when did you sent it please ands to what address
Julie: please hold
Julie: sorry im back
Julie: I sent it about 2 hours ago to cashier@luckyredcasino.com
Julie: That was the second copy of ...****
Alicia: ok i would check now please
Julie: I would like to play again but not until I recieve payment
Alicia: we received it and would process your withdrawals as soon as possible
Julie: Can it at the very least be taken of the reverse state? I cant help but feel major stalling tactics going on, which is so disappointing. I had deposited through Neteller at any rate
Alicia: its still in pending withdrawal state and not in a reverse state
Alicia: and to receive it you would through neteller
Alicia: sorry, you would receive it through neteller
Julie: It is in a reverse state. I cannot make a deposit
Alicia: do you want to make a deposit now?
Julie: I would make a deposit but I cant and wont until the withdraw is taken
Julie: When I go into cashier it says I can manage my withdraw. This is a reverse state.
Alicia: can i call you please so we discuss this issue, i seem not to be getting what you mean, i am sorry
Julie: No... as Im at work. When you make a withdraw it goes into a pending state....where if you choose...you can reverse it...correct
Alicia: yes you can reverse it
Alicia: then its no more a withdrawal request
Julie: I asked twice for it to be taken out of this state and sent to the cashiers department. I dont mind waiting the normal time for the cashout.
Julie: It's called flushing so the player....me is less tempted to reverse and blow it
Julie: That is looking after your players
Julie: clients
Alicia: you would need to do it yourself please
Julie: Every casino I have played at does this and it is promoted on certain websites that all Club World casinos do it too
Julie: WHAT????? do I need to do myself
Alicia: if its pending its even lesser of a temptation to blow it back because you dont have it on your playable balance
Alicia: if you want a reversal, you need to do it yourself is what i mean
Julie: Ok Alicia.......I have just logged on to lucky red. Hit the cashier button. The screen that comes up is CANCEL A withdraw.
Julie: This is the very withdrawl I asked to be flushed 2 days ago
Julie: It's still there tempting me to canel and blow
Julie: cancel
Alicia: please then do not cancel it
Alicia: its in pending , if you do cancel it , it would go back to your playable balance
Alicia: you would need to wait till our cashiers process the withdrawal later
Julie: exactly
Alicia: we cannot do anything to prevent you from playing back your money
Alicia: its actually up to you
Julie: NO no no no that is where I beg to differ......that is what we call flushing....it takes away the temptation.
Julie: EVERY other casino I have plated at does this
Julie: When i asked two days ago I was not told that it cannot be done
Alicia: ok, but we do not have that method in this casino at the moment, i am sorry
Julie: OMG.....That is all I needed to know
Julie: Cheers
Alicia: ok
info: Your chat transcript will be sent to **********at the end of your chat.
Alicia: anythign else?
Alicia: anything
Julie: No thanks
At least I knew what I was talking about....kinda
Still haven't been paid, but I am much calmer now thanks to the
Why does it have to be sooooo hard sometimes
Cheers
Asked for the withdraw to be flushed...left the chat with the impression it would be...sweet
Move forward two days...to today
(please excuse the poor spelling as I got a wee bit flustered)
General Info
Chat start time Mar 25, 2010 3:34:28 AM EST
Chat end time Mar 25, 2010 4:19:22 AM EST
Duration (actual chatting time) 00:44:53
Operator Alicia
Chat Transcript
info: Please wait for a site operator to respond.
info: You are now chatting with 'Alicia'
Alicia: Hello
Alicia: How are you today?
Julie: Hi Alicia, I requested my withdraw to be flushed 2 days ago... then again yesterday. It is still in reverse state. I have also had two emails from the cashier which have been answered and still my withdraw is in reverse state
Alicia: checking for you
Julie: Could you please check on its progress. I have not had to ever wait this long at any CWC before
Alicia: we would need a copy of the credit card **** please so our cashiers can verify your account for withdrawal
Alicia: sorry that you have not received a preply, i would contact the cashiers
Alicia: reply*
Julie: It has been sent twicw
Julie: twice
Alicia: when did you sent it please ands to what address
Julie: please hold
Julie: sorry im back
Julie: I sent it about 2 hours ago to cashier@luckyredcasino.com
Julie: That was the second copy of ...****
Alicia: ok i would check now please
Julie: I would like to play again but not until I recieve payment
Alicia: we received it and would process your withdrawals as soon as possible
Julie: Can it at the very least be taken of the reverse state? I cant help but feel major stalling tactics going on, which is so disappointing. I had deposited through Neteller at any rate
Alicia: its still in pending withdrawal state and not in a reverse state
Alicia: and to receive it you would through neteller
Alicia: sorry, you would receive it through neteller
Julie: It is in a reverse state. I cannot make a deposit
Alicia: do you want to make a deposit now?
Julie: I would make a deposit but I cant and wont until the withdraw is taken
Julie: When I go into cashier it says I can manage my withdraw. This is a reverse state.
Alicia: can i call you please so we discuss this issue, i seem not to be getting what you mean, i am sorry
Julie: No... as Im at work. When you make a withdraw it goes into a pending state....where if you choose...you can reverse it...correct
Alicia: yes you can reverse it
Alicia: then its no more a withdrawal request
Julie: I asked twice for it to be taken out of this state and sent to the cashiers department. I dont mind waiting the normal time for the cashout.
Julie: It's called flushing so the player....me is less tempted to reverse and blow it
Julie: That is looking after your players
Julie: clients
Alicia: you would need to do it yourself please
Julie: Every casino I have played at does this and it is promoted on certain websites that all Club World casinos do it too
Julie: WHAT????? do I need to do myself
Alicia: if its pending its even lesser of a temptation to blow it back because you dont have it on your playable balance
Alicia: if you want a reversal, you need to do it yourself is what i mean
Julie: Ok Alicia.......I have just logged on to lucky red. Hit the cashier button. The screen that comes up is CANCEL A withdraw.
Julie: This is the very withdrawl I asked to be flushed 2 days ago
Julie: It's still there tempting me to canel and blow
Julie: cancel
Alicia: please then do not cancel it
Alicia: its in pending , if you do cancel it , it would go back to your playable balance
Alicia: you would need to wait till our cashiers process the withdrawal later
Julie: exactly
Alicia: we cannot do anything to prevent you from playing back your money
Alicia: its actually up to you
Julie: NO no no no that is where I beg to differ......that is what we call flushing....it takes away the temptation.
Julie: EVERY other casino I have plated at does this
Julie: When i asked two days ago I was not told that it cannot be done
Alicia: ok, but we do not have that method in this casino at the moment, i am sorry
Julie: OMG.....That is all I needed to know
Julie: Cheers
Alicia: ok
info: Your chat transcript will be sent to **********at the end of your chat.
Alicia: anythign else?
Alicia: anything
Julie: No thanks
At least I knew what I was talking about....kinda
Still haven't been paid, but I am much calmer now thanks to the
Why does it have to be sooooo hard sometimes
Cheers