Resolved Syndicate Casino closed my account

wbert

Registered
Joined
Nov 19, 2019
Location
Austria
Hello,
I have a problem with Syndicate.Casino. They closed my account, because they say I failed to verify my account within 14 days. I'm sure I uploaded documents in that timeframe, but I can't have a look because I can't log into my account anymore. There is also no chance for me to get my money out (it's 1.6k€!!)
So I'm asking if someone can please help me with this issue.
Thanks
 
Hope you sorted that. Just had my brother ring to say he was concerned about not being able to withdraw he money he won. Not sure if it's just a document verification thing or not. He has an added problem in that he has lost the credit card he made the deposit with. Has opted for a bank account withdrawal with a $150 fee for a $2000 withdrawal - seems a bit much. I did suggest Skrill to him - would that be better? Will he get past the lost credit card problem?
 
Whoa. They cancel your account if you don't get verified within 14 days - is that for real? I never verify myself at any casino unless I have to - to make a withdrawal.
 
Do you take photos or scan your cards?
Never use cards.
Verification for me is screenshot from bank/skrill +passport and a document showing that i live where i say i live.
But nowadays alot of the sites have instant verification on sign-up since i can login using my bank-id.

Edit: What i meant was that i never use cards. I dont mind if other do. :p
 
Last edited:
Hi, no unfortunately I never got an answer from syndicate casino. they won't withdraw my money. Same thing happened to a friend of mine. He was also told that his documents are not good for verification (ridiculous, the pictures were perfect. trust me.) he uploaded his documents several times. never good enough. They obviously wanted to waste time. After 2 weeks they told him his winnings are confisicated because he failed verification. Same thing happened to me. Worst casino in history (and I'm playing on a lot of online casinos)
 
Hi, no unfortunately I never got an answer from syndicate casino. they won't withdraw my money. Same thing happened to a friend of mine. He was also told that his documents are not good for verification (ridiculous, the pictures were perfect. trust me.) he uploaded his documents several times. never good enough. They obviously wanted to waste time. After 2 weeks they told him his winnings are confisicated because he failed verification. Same thing happened to me. Worst casino in history (and I'm playing on a lot of online casinos)

Did @homerbert help you?
 
Yep, please send me your email in casino via PM and I will check this for you.

Br,

V.
if you could answer any one of the several pms I've sent you over the past several weeks still unanswered that be cool too :D
 
Hey guys!

Replied on everything. I'm really sorry about it, it's hard times for me and a team nowadays - workflow increased so fast and so high, that we all pretty much mega busy :(

Will try to not make such things in future.

Br,

V.
 
Hey guys!

Replied on everything. I'm really sorry about it, it's hard times for me and a team nowadays - workflow increased so fast and so high, that we all pretty much mega busy :(

Will try to not make such things in future.

Br,

V.
pm sent
ty
 
2 things I noticed with a couple of casinos. First, they ask you for verification documents and even when they are as clear as water they still say its inadequate. I was told to take a selfie and when I did that they wanted the selfie under a different background.

One other thing with casinos claiming they are bitcoin casinos is that they accept bitcoin deposits but wont let you withdraw this way. The only exception in my book is Bitstarz. Though I had an issue with them in the past they let you withdraw by bitcoin within minutes. Other casinos ask you to withdraw using another method obviously because of the huge fluctuations in bitcoin price.
 
Hi, no unfortunately I never got an answer from syndicate casino. they won't withdraw my money. Same thing happened to a friend of mine. He was also told that his documents are not good for verification (ridiculous, the pictures were perfect. trust me.) he uploaded his documents several times. never good enough. They obviously wanted to waste time. After 2 weeks they told him his winnings are confisicated because he failed verification. Same thing happened to me. Worst casino in history (and I'm playing on a lot of online casinos)
Crikey, that's not what any player expects. Gonna ask you every week if you got satisfaction. People need to stay away from casinos that use bullshit reasons to not pay out.
 
I can't even connect to Syndicate Casino. Wanted to sign up to see what the verification requirements are. Edit. Managed to connect after some time.
 
Last edited:
FWIW the casino has contacted us -- yes, just now -- to say:
We are pleased to inform you that the user's account has been successfully unblocked, and they can now withdraw their funds and complete the verification process if necessary.
The issue raised by the user is no longer relevant, as their account has been reinstated and is fully functional. We understand that this situation may have caused inconvenience, and we appreciate the user's patience and cooperation during the resolution process.

@wbert , are you available to confirm or deny this? I realize you haven't been around for ... 2+ years but if you could let us know that would be great. I'll send you an email on this as well.

- Max
 
The casino management answered years later? Are you fkn kidding me? Hahahahhahah wow...
N1 at its best. Stalling for years hoping the customer dies.

Gotta love this quote from n1 "death by stalling" syndicate : "The issue raised by the user is no longer relevant, as their account has been reinstated and is fully functional"

Translation from their language:
Dear friend, here's your money as promised by our staff.

After responding by mistake, everybody laughed of the new guy "Alex" who didn't realize he was dealing with unresolved issues from the trash folder of year 2020. Another new guy that will soon disappear because he got promoted for his hard work.

You should always be thankful for the very rare human mistske, especially the one that is not in our favor.
We are confident about our future buisness relation. Garbage will always be garbage and the trash alway comes back for more.
Why do you think we treat our customers like that? Because we always could and it won't ever change. Crazy luck is always a possibility. Even more intense when it strikes when you are on the edge of a downfall in a financial crisis. This time you were the one and lady luck brings you back a small portion that we had easily stolen from you. Until next time.

Unpredictable. Insulting. And establishing dominance. We were very busy at "office" you know..for 3 years.... the queue was very very long.... blablabla ok thx

So yeah don't you speak about it. Because they gave you back stolen funds , randomly, years later! To mess with what's left of your tortured mind.

NIce one N1
 
The casino management answered years later? Are you fkn kidding me? Hahahahhahah wow...
N1 at its best. Stalling for years hoping the customer dies.

Gotta love this quote from n1 "death by stalling" syndicate : "The issue raised by the user is no longer relevant, as their account has been reinstated and is fully functional"

Translation from their language:
Dear friend, here's your money as promised by our staff.

After responding by mistake, everybody laughed of the new guy "Alex" who didn't realize he was dealing with unresolved issues from the trash folder of year 2020. Another new guy that will soon disappear because he got promoted for his hard work.

You should always be thankful for the very rare human mistske, especially the one that is not in our favor.
We are confident about our future buisness relation. Garbage will always be garbage and the trash alway comes back for more.
Why do you think we treat our customers like that? Because we always could and it won't ever change. Crazy luck is always a possibility. Even more intense when it strikes when you are on the edge of a downfall in a financial crisis. This time you were the one and lady luck brings you back a small portion that we had easily stolen from you. Until next time.

Unpredictable. Insulting. And establishing dominance. We were very busy at "office" you know..for 3 years.... the queue was very very long.... blablabla ok thx

So yeah don't you speak about it. Because they gave you back stolen funds , randomly, years later! To mess with what's left of your tortured mind.

NIce one N1
Nailed it
 

Users who are viewing this thread

Meister Ratings

Back
Top