Syndicate Casino closed my account

wbert

Registered
Joined
Nov 19, 2019
Location
Austria
Hello,
I have a problem with Syndicate.Casino. They closed my account, because they say I failed to verify my account within 14 days. I'm sure I uploaded documents in that timeframe, but I can't have a look because I can't log into my account anymore. There is also no chance for me to get my money out (it's 1.6k€!!)
So I'm asking if someone can please help me with this issue.
Thanks
 

pyst777

Banned User
Joined
Oct 13, 2019
Location
New Zealand
Hope you sorted that. Just had my brother ring to say he was concerned about not being able to withdraw he money he won. Not sure if it's just a document verification thing or not. He has an added problem in that he has lost the credit card he made the deposit with. Has opted for a bank account withdrawal with a $150 fee for a $2000 withdrawal - seems a bit much. I did suggest Skrill to him - would that be better? Will he get past the lost credit card problem?
 

pyst777

Banned User
Joined
Oct 13, 2019
Location
New Zealand
Whoa. They cancel your account if you don't get verified within 14 days - is that for real? I never verify myself at any casino unless I have to - to make a withdrawal.
 

Kroffe

เ๓ ค Ŧคภςץ ๒єคг
MM
Joined
Mar 2, 2019
Location
sweden
Do you take photos or scan your cards?
Never use cards.
Verification for me is screenshot from bank/skrill +passport and a document showing that i live where i say i live.
But nowadays alot of the sites have instant verification on sign-up since i can login using my bank-id.

Edit: What i meant was that i never use cards. I dont mind if other do. :p
 
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wbert

Registered
Joined
Nov 19, 2019
Location
Austria
Hi, no unfortunately I never got an answer from syndicate casino. they won't withdraw my money. Same thing happened to a friend of mine. He was also told that his documents are not good for verification (ridiculous, the pictures were perfect. trust me.) he uploaded his documents several times. never good enough. They obviously wanted to waste time. After 2 weeks they told him his winnings are confisicated because he failed verification. Same thing happened to me. Worst casino in history (and I'm playing on a lot of online casinos)
 

Borgie

Paleo Meister (means really, really old)
MM
Joined
Jul 19, 2011
Location
United Kingdom
Hi, no unfortunately I never got an answer from syndicate casino. they won't withdraw my money. Same thing happened to a friend of mine. He was also told that his documents are not good for verification (ridiculous, the pictures were perfect. trust me.) he uploaded his documents several times. never good enough. They obviously wanted to waste time. After 2 weeks they told him his winnings are confisicated because he failed verification. Same thing happened to me. Worst casino in history (and I'm playing on a lot of online casinos)

Did @homerbert help you?
 

dionysus

Good(w)ill Ambassador
CAG
MM
Joined
Apr 27, 2009
Location
the land of snow and maple syrup
Yep, please send me your email in casino via PM and I will check this for you.

Br,

V.
if you could answer any one of the several pms I've sent you over the past several weeks still unanswered that be cool too :D
 

dionysus

Good(w)ill Ambassador
CAG
MM
Joined
Apr 27, 2009
Location
the land of snow and maple syrup
Hey guys!

Replied on everything. I'm really sorry about it, it's hard times for me and a team nowadays - workflow increased so fast and so high, that we all pretty much mega busy :(

Will try to not make such things in future.

Br,

V.
pm sent
ty
 

chuchu59

gambling addict
PABnonaccred
CAG
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
2 things I noticed with a couple of casinos. First, they ask you for verification documents and even when they are as clear as water they still say its inadequate. I was told to take a selfie and when I did that they wanted the selfie under a different background.

One other thing with casinos claiming they are bitcoin casinos is that they accept bitcoin deposits but wont let you withdraw this way. The only exception in my book is Bitstarz. Though I had an issue with them in the past they let you withdraw by bitcoin within minutes. Other casinos ask you to withdraw using another method obviously because of the huge fluctuations in bitcoin price.
 

pyst777

Banned User
Joined
Oct 13, 2019
Location
New Zealand
Hi, no unfortunately I never got an answer from syndicate casino. they won't withdraw my money. Same thing happened to a friend of mine. He was also told that his documents are not good for verification (ridiculous, the pictures were perfect. trust me.) he uploaded his documents several times. never good enough. They obviously wanted to waste time. After 2 weeks they told him his winnings are confisicated because he failed verification. Same thing happened to me. Worst casino in history (and I'm playing on a lot of online casinos)
Crikey, that's not what any player expects. Gonna ask you every week if you got satisfaction. People need to stay away from casinos that use bullshit reasons to not pay out.
 

pyst777

Banned User
Joined
Oct 13, 2019
Location
New Zealand
I can't even connect to Syndicate Casino. Wanted to sign up to see what the verification requirements are. Edit. Managed to connect after some time.
 
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