Superior runaround

[callumruss]

anyone else getting the runaround from Superior???, despite sending securiy docs 6 days ago, they have yet to accept them, blah blah...

seems like a general stall... cashout on 13/3, no request for security docs, sent them in myself...

CS unable to help, UK phone no dosent work...

Is sloto cash not employing same stalling tactics?? - I'm sure I seen a thread somewhere

kenny

 

[callumruss]

just tried live chat again, we will look into this it may take 48 hrs to reveiw your docs, christ they have had em 6 days...

anyone else in this boat??

kenny

 

[Mousey]

Perhaps a PM to the rep here at the forum would help? If it's the same Superior Casino....

LINKY

Let us know how it goes. Good luck.

 

[kakata]

Sounds weird to me.
Ive made several cashout at Superior and Ive been paid and always in a timely manner.

 

[callumruss]

Perhaps a PM to the rep here at the forum would help? If it's the same Superior Casino....

LINKY

Let us know how it goes. Good luck.

just pm'd him

thanks

 

[BingoT]

Kenny Superior Casino to me always have a fast reply.
I never had any problem with them.
They treat players with respect also.
Maybe someone at Superior Casino has had a bad day or something.
I will keep an eye out on this thread to see if they do reply.
I don't like any place that I promote that ignores the players.

 

[bryand]

I've played at Superior Casino for many months and experienced a withdrawal delay in January due to a USA ACH issue. Otherwise, they have been great. I still play there from time to time.

 

[callumruss]

moneybookers withdrawal to the UK is my method

 

[bryand]

moneybookers withdrawal to the UK is my method

Something sems odd with your situation based on my experience with Superior. Was a bonus/free chip involved?

 

[callumruss]

Something sems odd with your situation based on my experience with Superior. Was a bonus/free chip involved?

hi, it was a 100% bonus offer 100/100 with like x30 deposit I think

kenny

 

[bryand]

hi, it was a 100% bonus offer 100/100 with like x30 deposit I think

kenny

What games did you play? Slots - VP - tables, etc.

 

[callumruss]

What games did you play? Slots - VP - tables, etc.

slots - mainly scary rich IIRC

kenny

 

[bryand]

Something tells me you'll hear from them in the next 24 hours but if not, Pitch a Bitch!

 

[Superior]

Hello Callumruss,

Please excuse my delay in getting in touch with you. My name is Winny and I would love to help you sort out your withdrawal situation.

I will get in touch with you on a pm for more details.

Thank you.

Winny I. Slots
Superior Casino Hostess

| Play Secure. Play Interactive. Play Superior |

 

[callumruss]

pm'd you

 

[callumruss]

got a swift rsponse from the casino rep, basically saying that the holidays had held a few things up... however 24hrs on and still no acceptance of my security docs, cmon superior, you have had em a week!! - live up to your casino name

kenny

 

[BingoT]

God give them a chance they came here to reply that is one good start.
I would give it a day or two at least.
The time change may have a part in this also.

 

[callumruss]

God give them a chance they came here to reply that is one good start.
I would give it a day or two at least.
The time change may have a part in this also.

patience is not a virtue I have been blessed with...

bear in mind that I cashed out on 13th March, only repsonse I ever got from superior was confirmation of withdrawals, I sent security docs in off my own back after some research (they never asked for docs) - so in reality I have been waiting 2 weeks, since withdrawal

 

[kakata]

Is it a HUGE cashout?

 

[callumruss]

Is it a HUGE cashout?

$1500ish

 

[callumruss]

just had a call from superior, for more security checks.... all is well

should be paid by friday

will report back

kenny

 

[callumruss]

all paid

kudos to all, will certainly be back now that I have cleared all those security checks

thanks

kenny

 

[SnowKatt]

Might seem like an obvious suggestion to some, but I'd get all the docs in and approved before making your first deposit at any casino. And just because I'm a tough customer, I like the acknowlegement that they received and approved them, in writing.

 

[BingoT]

all paid

kudos to all, will certainly be back now that I have cleared all those security checks

thanks

kenny

Good News