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Strange stuff at Betsafe

Discussion in 'Online Casinos' started by The Viking, Apr 28, 2016.

    Apr 28, 2016
  1. The Viking

    The Viking Ueber Meister MM

    Occupation:
    chef
    Location:
    Faroe Islands
    was playing Zeus when i see my balance jumping up and down,
    so i close the game to check it out, it showed me playing Blood Suckers as well ????
    looked like someone else was also playing with my account, soi quickly changed the PW and withdrew my$70
    its instant so if anyone else is playing he cant reverse it at least :)
    just mailing support now.
     

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  2. Apr 28, 2016
  3. fun4all

    fun4all Senior Member

    Occupation:
    .
    Location:
    .
    Scary stuff indeed :eek:. Good luck getting it sorted and let us know what the explanation is please!
     
    1 person likes this.
  4. Apr 28, 2016
  5. The Viking

    The Viking Ueber Meister MM

    Occupation:
    chef
    Location:
    Faroe Islands
    Just got this answer so i just have to wait see whats up.

    Thank you for contacting us regarding your account.

    I have contacted our relevant department so the can make sure of that no one else have access to your account. In the meantime i have due to security frozen your account. As soon as our relevant department have looked into this we will get back to you *****.

    If you have any further questions please feel free to contact us at any time!

    Wish you a good evening!

    Best regards,
    Hanna
    Betsafe Customer Service.
     
    3 people like this.
  6. Apr 29, 2016
  7. Betsson-Group

    Betsson-Group Accredited Casino Representative

    Occupation:
    Betsson Group
    Location:
    Malta
    Hi The Viking,

    I do not have your account details, So I can't check the specifics for the case. But generally speaking the case has most likely been sent to the provider or one of our internal departments for further investigation.

    If you wish me to have a look at the case, do not hesitate to send me your details via PM.

    Best Regards,
    Halvor
    Betsson Group
     
  8. Apr 29, 2016
  9. The Viking

    The Viking Ueber Meister MM

    Occupation:
    chef
    Location:
    Faroe Islands
    Thanks for the post
    but i hope everything is cool now did get a call from Support yesterday.
    were i was told to change email (or they did actually) then change my PW again
    after that they reactivated my account. see couldnt tell me what happend ?
    im sure you guys can see if there was a log in from another country right ?:)
    also i have no idea if i lost money or gained money from it :)
    have sent you a PM if you wanna have a look :)

     
  10. Apr 30, 2016
  11. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    That is abit scary, At least they could of hit a jackpot for you :)

    I doubt very much it was hacked, there is so much integration now days most likely the person playing the other machine had the exact same thing happening, Just pity it didn't happen when a high roller was playing, That would of been good,
     
  12. May 2, 2016
  13. The Viking

    The Viking Ueber Meister MM

    Occupation:
    chef
    Location:
    Faroe Islands
    Just a head up, Halvor has credit my acccount with $70
    That equals the total amount i lost from the game pattern i did not recognize.
    so kudos to them and also thanks to the very quick and helpful staff over there :thumbsup:
     
    1 person likes this.
  14. May 2, 2016
  15. hedgehok

    hedgehok Meister Member mm3

    Occupation:
    self-employed
    Location:
    Germany
    Do you have an explanation what happened?
     
  16. May 2, 2016
  17. interlog

    interlog Senior Member MM webmeister

    Occupation:
    Manager
    Location:
    London
    Yes, be interesting to know.
     
  18. May 2, 2016
  19. The Viking

    The Viking Ueber Meister MM

    Occupation:
    chef
    Location:
    Faroe Islands
    no not really sorry, the lady that rang me up couldnt tell me
    it was with security.

     
    1 person likes this.

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