Strange stuff at Betsafe

The Viking

Ueber Meister
CAG
MM
was playing Zeus when i see my balance jumping up and down,
so i close the game to check it out, it showed me playing Blood Suckers as well ????
looked like someone else was also playing with my account, soi quickly changed the PW and withdrew my$70
its instant so if anyone else is playing he cant reverse it at least :)
just mailing support now.
 

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The Viking

Ueber Meister
CAG
MM
Just got this answer so i just have to wait see whats up.

Thank you for contacting us regarding your account.

I have contacted our relevant department so the can make sure of that no one else have access to your account. In the meantime i have due to security frozen your account. As soon as our relevant department have looked into this we will get back to you *****.

If you have any further questions please feel free to contact us at any time!

Wish you a good evening!

Best regards,
Hanna
Betsafe Customer Service.
 

Betsson-Group

Accredited Casino Representative
Just got this answer so i just have to wait see whats up.

Thank you for contacting us regarding your account.

I have contacted our relevant department so the can make sure of that no one else have access to your account. In the meantime i have due to security frozen your account. As soon as our relevant department have looked into this we will get back to you *****.

If you have any further questions please feel free to contact us at any time!

Wish you a good evening!

Best regards,
Hanna
Betsafe Customer Service.
Hi The Viking,

I do not have your account details, So I can't check the specifics for the case. But generally speaking the case has most likely been sent to the provider or one of our internal departments for further investigation.

If you wish me to have a look at the case, do not hesitate to send me your details via PM.

Best Regards,
Halvor
Betsson Group
 

The Viking

Ueber Meister
CAG
MM
Thanks for the post
but i hope everything is cool now did get a call from Support yesterday.
were i was told to change email (or they did actually) then change my PW again
after that they reactivated my account. see couldnt tell me what happend ?
im sure you guys can see if there was a log in from another country right ?:)
also i have no idea if i lost money or gained money from it :)
have sent you a PM if you wanna have a look :)

Hi The Viking,

I do not have your account details, So I can't check the specifics for the case. But generally speaking the case has most likely been sent to the provider or one of our internal departments for further investigation.

If you wish me to have a look at the case, do not hesitate to send me your details via PM.

Best Regards,
Halvor
Betsson Group
 

spintee

Ueber Meister
webby
mm2
That is abit scary, At least they could of hit a jackpot for you :)

I doubt very much it was hacked, there is so much integration now days most likely the person playing the other machine had the exact same thing happening, Just pity it didn't happen when a high roller was playing, That would of been good,
 

The Viking

Ueber Meister
CAG
MM
Just a head up, Halvor has credit my acccount with $70
That equals the total amount i lost from the game pattern i did not recognize.
so kudos to them and also thanks to the very quick and helpful staff over there :thumbsup:
 

hedgehok

Meister Member
mm3
Just a head up, Halvor has credit my acccount with $70
That equals the total amount i lost from the game pattern i did not recognize.
so kudos to them and also thanks to the very quick and helpful staff over there :thumbsup:
Do you have an explanation what happened?
 
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