On MONDAY August 8th I deposited $500 in Prestige Casino and got their $800 new player bonus.
Here were there terms and conditions on that date:
On WEDNESDAY August 10th I received this email:
I checked back to the website and the terms and conditions were exactly the same. They were the same on Thursday August 11th as well. After asking what the problem was numerous times I got this response:
So I wrote back saying I did indeed meet EVEN THOSE SUDDENLY CHANGED wagering requirements which suddenly jumped from from $10,400 to $23,400 and then I get this email (not from Lisa, but from some CS Rep, note that even to this date "Lisa" has never replied). Note the "text" care fully because you can see how they suddenly changed the terms):
After getting this email I checked their website and sure enough, on FRIDAY August 15th they had just changed their new player rules and terms. This was SIX DAYS after I cashed in they changed their terms and they apply them to my 1 week old cashin.
Each time I have emailed them they just quote the CHANGED terms. They never acknowledge that I cashed in under the original terms and I still have not got a response from the mysterious "Lisa" their "VIP manager".
I understand other people are having similar problems. Please spread this info onto all the gambling boards you belong to so no one else plays at this casino because who knows what they are going to pull next. If they are thieves once they certainly will be theives again. I have kept all the correspondence from these people and am willing to share them with anyone who is interested.
Thanks,
MsSheila
Here were there terms and conditions on that date:
I wagered over $24,000 (more then twice the wagering requirement) and was left with $1802.50. I then cashed in, and they removed the $800 bonus per the terms of their promotion and I cashed out $1002.50.Deposit 500 //$ get 800 //$ Free - minimum wager is 10,400 //$
To be eligible for this bonus you must deposit a minimum of 500 //$.
Prestige Casino reserves the right to change the terms and conditions of
this offer at any time and it is your responsibility to periodically check
here for changes and updates.
Using the player's deposit and bonus funds to wager on Craps, Roulette (all
sort of Roulette), Sic Bo (all sort of Sic Bo), and Baccarat (all sort of
Baccarat), does not fulfill the player's obligations with regard to the
minimum wagering requirements for $ and . Using the player's deposit and
bonus funds to wager on Craps, Roulette (all sort of Roulette), Sic Bo (all
sort of Sic Bo), Blackjack (all sorts of Blackjack) and Baccarat (all sort
of Baccarat), does not fulfill the player's obligations with regard to the
minimum wagering requirements for .
On WEDNESDAY August 10th I received this email:
Dear MsSheila,
You had recently requested a cash-out on the total amount of $1,002.50 after making your first deposit and receiving a first deposit Bonus.
Please note that you did not comply to our bonus policy, either not wagering at least the minimum required in total bets or wagering the bonus on certain bet types in Baccarat, Blackjack, Roulette or Craps. We have therefore credited your cashin back to your casino account.
Please note that this policy only refers to cashing out the bonus and not your first deposit amount, which can always be withdrawn regardless of the total amount you had wagered.
For further information regarding our first deposit bonus policy please visit our web site
You do not have permission to view link Log in or register now.
We apologize for any inconvenience.
I checked back to the website and the terms and conditions were exactly the same. They were the same on Thursday August 11th as well. After asking what the problem was numerous times I got this response:
Hi MsSheila,
How are you? I trust that you are having a fantastic day!
Please allow me to introduce my self. I am Lisa Bell the VIP Manager at Prestige Casino.
Regarding your withdrawal, please note that in the interest of fair gaming, for $, , and you have to wager at least (18) eighteen times your bonus and deposit before making any cash outs. If you withdraw before having reached the minimum wagering requirements, your bonus and winnings will be void.
You can read more about this on our terms and conditions page.
I hope that I have answered your question. Please feel free to contact me with any questions you may have.
Lisa Bell
VIP Manager
lisa@prestigecasino.com
So I wrote back saying I did indeed meet EVEN THOSE SUDDENLY CHANGED wagering requirements which suddenly jumped from from $10,400 to $23,400 and then I get this email (not from Lisa, but from some CS Rep, note that even to this date "Lisa" has never replied). Note the "text" care fully because you can see how they suddenly changed the terms):
Dear MsSheila,
Thank you for choosing Prestige Casino.
This is Clifton from the Support Team. We are in receipt of your e-mial and advise that you still need to wager $23,400.00 more in allowed games for First Deposit Bonus.
Please note that bets placed in Craps, Roulette (all sort of Roulette), Sic Bo (all sort of Sic Bo), and Baccarat (all sort of Baccarat), does not fulfill the player's obligations with regard to the minimum wagering requirements for Using the player's deposit and bonus funds to wager on Craps, Roulette (all sort of Roulette), Sic Bo (all sort of Sic Bo), Blackjack (all sorts of Blackjack), Video Poker (all sorts of Video Poker) and Baccarat (all sort of Baccarat), does not fulfill the player's obligations with regard to the minimum wagering requirements.
Thank you and we wish you the best of luck with your gaming.
With Best Regards,
Clifton
Prestige Casino
After getting this email I checked their website and sure enough, on FRIDAY August 15th they had just changed their new player rules and terms. This was SIX DAYS after I cashed in they changed their terms and they apply them to my 1 week old cashin.
Each time I have emailed them they just quote the CHANGED terms. They never acknowledge that I cashed in under the original terms and I still have not got a response from the mysterious "Lisa" their "VIP manager".
I understand other people are having similar problems. Please spread this info onto all the gambling boards you belong to so no one else plays at this casino because who knows what they are going to pull next. If they are thieves once they certainly will be theives again. I have kept all the correspondence from these people and am willing to share them with anyone who is interested.
Thanks,
MsSheila