- Joined
- Jan 20, 2004
- Location
- Saltirelandia
A complaint came to us where Spinsvilla (spinsvilla.co.uk) was denying a player's winnings on the grounds that they had not completed their wagering requirements. The player had taken no bonus so what "wagering requirements"? Turns out the casino has it in their Terms:
Ok, player should have read the Terms, no doubt about that. But what "regulations" are they referring to? Never heard of such thing. For the sake of discussion let's abbreviate "Anti Money Laundering" to "AML".
Turns out neither my contacts at EU-facing casinos, nor the guys in Malta know of any such AML "regulations".
Next stop: the Isle of Man where the casino is supposedly registered. Through
Since the casino is not reachable -- no email address given, Chat only available to registered members, online email submission form doesn't work -- I have no choice but to warn players here:
Warning: Spinsvilla.co.uk is imposing excessive wagering requirements on player deposits where no bonuses are taken or involved. Furthermore the casino is almost certainly making false claims regarding "Anti Money Laundering regulations" since their jurisdiction has no such regulations and they make no reference to what body might be imposing such requirements. Players are advised to look elsewhere for their gaming services until the casino justifies the offending Terms, amends them to something more in line with accepted industry practice, or removes said Terms entirely.
For the record some wagering requirement on flat deposits is perfectly reasonable, operators have costs after all. I'm told that 1x is typical. 5x is simply designed to entrap player's deposits and profit from the excessive wagering requirements, hence this Warning.
If you opt for the No Bonus option, you will receive no bonus on your deposit, however, you will be required to wager your deposit amount (5x) before any winnings from your ... deposit can be withdrawn. This is necessary to comply with Anti Money Laundering regulations.
Ok, player should have read the Terms, no doubt about that. But what "regulations" are they referring to? Never heard of such thing. For the sake of discussion let's abbreviate "Anti Money Laundering" to "AML".
Turns out neither my contacts at EU-facing casinos, nor the guys in Malta know of any such AML "regulations".
Next stop: the Isle of Man where the casino is supposedly registered. Through
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we were able to get this response from the Gambling Supervision Commission, Isle Of Man:I can advise that there is no requirement for an operator to make such statements. The requirements to comply with AML etc are detailed on our website along with some guidance notes.
The GSC is silent on turnover requirements and so operators are free to make their own commercial decisions in this regard.
Since the casino is not reachable -- no email address given, Chat only available to registered members, online email submission form doesn't work -- I have no choice but to warn players here:
Warning: Spinsvilla.co.uk is imposing excessive wagering requirements on player deposits where no bonuses are taken or involved. Furthermore the casino is almost certainly making false claims regarding "Anti Money Laundering regulations" since their jurisdiction has no such regulations and they make no reference to what body might be imposing such requirements. Players are advised to look elsewhere for their gaming services until the casino justifies the offending Terms, amends them to something more in line with accepted industry practice, or removes said Terms entirely.
For the record some wagering requirement on flat deposits is perfectly reasonable, operators have costs after all. I'm told that 1x is typical. 5x is simply designed to entrap player's deposits and profit from the excessive wagering requirements, hence this Warning.