Not Recommended SPINIA casino giving the run-around

chuchu59

gambling addict
PABnonaccred
CAG
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
When you are getting stalled, you have the painfull gut feeling inside that goes away pretty fast when you see approved. Unfortunately, gamblers have very short term memory for the things they shoudlnt. Proof of wealth at a softswiss brand? Never ever heard of that. Did you deposit more than 5 or 10k during a week or a month?
I am just honestly relaying my experience. I think this what all members here should do.
 

chuchu59

gambling addict
PABnonaccred
CAG
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
OK then. My experience at Slotwolf wasnt great. I deposited, played and requested a cashout. For verification, they wanted a selfie which is probably the norm but on my ID card they requested numerous times to have it resubmitted based on a rather absurd excuse that the background was unacceptable. I had to submit several times using different backgrounds and I was physically exhausted by the time they said it was finally ok. I hadnt gone back since.
 

pinnit2014

Meister Member
PABnoaccred
mm1
Joined
Dec 13, 2014
Location
Glasgow and Home - N Ireland
OK then. My experience at Slotwolf wasnt great. I deposited, played and requested a cashout. For verification, they wanted a selfie which is probably the norm but on my ID card they requested numerous times to have it resubmitted based on a rather absurd excuse that the background was unacceptable. I had to submit several times using different backgrounds and I was physically exhausted by the time they said it was finally ok. I hadnt gone back since.
To be fair, seeing Mars in the background may raise some questions :p
 

Attachments

  • Screenshot 2020-12-24 at 07.44.57.png
    Screenshot 2020-12-24 at 07.44.57.png
    20.3 KB · Views: 11

Slotwolf Casino

Slotwolf Casino
Joined
Dec 17, 2019
Location
Malta
OK then. My experience at Slotwolf wasnt great. I deposited, played and requested a cashout. For verification, they wanted a selfie which is probably the norm but on my ID card they requested numerous times to have it resubmitted based on a rather absurd excuse that the background was unacceptable. I had to submit several times using different backgrounds and I was physically exhausted by the time they said it was finally ok. I hadnt gone back since.
I understand how frustrating this is but as it is MGA license we really need to do this KYC procedures often. There are a lot of requirements from regulatory body and also payment providers request often another proof as they are also in need to do this by law. Sorry that this is annoying but KYC is a process that we are forced to do by law
 

chuchu59

gambling addict
PABnonaccred
CAG
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
I understand how frustrating this is but as it is MGA license we really need to do this KYC procedures often. There are a lot of requirements from regulatory body and also payment providers request often another proof as they are also in need to do this by law. Sorry that this is annoying but KYC is a process that we are forced to do by law
I am not arguing about the KYC process so dont get me wrong. Its about overdoing the verification bit to the point its a damn hassle for no reason at all. You might wish to visit the correspondence I had with your support staff and if you believe they had not acted inappropriately its fine with me.

# I have sent a pm to you with my account name at slotwolf.
 

curremon

Senior Member
PABnononaccred
MM
Joined
Jan 26, 2013
Location
finland
Another one from n1 group... GSLOT.. I thought pay n play casinos are fast payers.. withdrawals stay pending here longer than normal n1 casinos.. What the actual fuck is this shit.
 

hhhelllo

Not really here
PABnonaccred
MM
Joined
May 31, 2015
Location
canada
Yep they did their verification madness spinia style with me after first cashout. All of a sudden a rep was available here. Sorry but never went back.
 

curremon

Senior Member
PABnononaccred
MM
Joined
Jan 26, 2013
Location
finland
Yep they did their verification madness spinia style with me after first cashout. All of a sudden a rep was available here. Sorry but never went back.

Verification madness on paynplay casino ??

Its just that if you have good system, good layout etc .. Just involve n1 to it some way and it turns to shit...
 

hhhelllo

Not really here
PABnonaccred
MM
Joined
May 31, 2015
Location
canada
Well paynplay means trustly? I dont know much about that in canada its not something we have.
 
Top