Slow Spinning Reels - NetEnt

[Cryptic]

Never heard of anyone having issues with this on Redbet, I get issues at some Net Ent sites but only when I'm on a Mac and only with certain games (Starburst especially).

Do you play in a pop-up or embedded?

Try them both and see if that solves your issue - this should work at almost all net ent sites.

Old / Expired Link (none pop-up)
and in pop-up
Old / Expired Link

Good luck
Andy

Andy, I can confirm that Net Ent games run a whole lot faster if played embedded. I am finding that if I play pop-up my CPU maxes out. This explains why the issue only occurs at certain casinos.

Can you contact Net Ent about this to see if they can find a solution?

 

[Redbet-Andy]

Andy, I can confirm that Net Ent games run a whole lot faster if played embedded. I am finding that if I play pop-up my CPU maxes out. This explains why the issue only occurs at certain casinos.

Can you contact Net Ent about this to see if they can find a solution?

Yep, I've sent that off to them.
Also worth noting that sometimes leaderboards can affect speed for some players if they are displayed alongside the games. Hopefully Net Ent have an idea.

Cheers

 

[Cryptic]

Yep, I've sent that off to them.
Also worth noting that sometimes leaderboards can affect speed for some players if they are displayed alongside the games. Hopefully Net Ent have an idea.

Cheers

Thanks Andy. I really appreciate it.

 

[quber]

Netent recommend not playing some games in a full size window, Gonzo's Quest, for instance, is a killer in full screen but is good to try and find the size that works best for all games.
Launch it at full screen and see how quick it crawls to an unplayable speed then reduce the window size till it plays ok, once you get a good size for this all other games should be ok at this size, and of course bigger than this.

They just use a lot of graphics.

Jack hammer should always play well as the whole game is less than 1 meg

 

[Cryptic]

Netent recommend not playing some games in a full size window, Gonzo's Quest, for instance, is a killer in full screen but is good to try and find the size that works best for all games.
Launch it at full screen and see how quick it crawls to an unplayable speed then reduce the window size till it plays ok, once you get a good size for this all other games should be ok at this size, and of course bigger than this.

They just use a lot of graphics.

Jack hammer should always play well as the whole game is less than 1 meg

Thanks for the info. I can confirm Net Ent games do run smoother if I reduce the size of the game window. Unfortunately I have to make the window quite small for this to become beneficial. For the record the issue occurs with every Net Ent game I play. This includes-:

Blackjack Pro
Texas Hold'Em

 

[Redbet-Andy]

Hi

Netent got back to me - they're looking into this issue.
I've given them the link to this thread so if you notice any specific instances where this always happens that would really help them to trace the problem.

Cheers
Andy

 

[Cryptic]

Hi

Netent got back to me - they're looking into this issue.
I've given them the link to this thread so if you notice any specific instances where this always happens that would really help them to trace the problem.

Cheers
Andy

Ok these are my findings-:

Replicated the issue in several browsers
Replicated the issue using different versions of Flash
Changing the local storage settings for Flash has no effect
Disabling all add-ons has no effect

Setup-:

Windows XP
Firefox 13
Adobe Flash 11.3.300.262
Oldish computer

These are the games I play:-

Blackjack Professional
Texas Hold'Em

The issue only occurs for me at casinos where the games are loaded in a pop-up window. If the games are embedded then they run smoothly (probably because the CPU isn't maxed out). I've included a couple of screenshots showing task manager. As you will see as soon as I open a game my CPU maxes out and it remains that way until I close the game. Let me repeat, this does NOT occur if the game is embedded, only when the game is pop-up.

Screenshot 1 - Before the game is opened




Screenshot 2 - Loading of a game




Screenshot 3 - Game loaded

 

[quber]

try IE Cryptic,

that doesn't use the Plugin_container.exe which is what is maxing the CPU

 

[Cryptic]

try IE Cryptic,

that doesn't use the Plugin_container.exe which is what is maxing the CPU

Same issue with IE (CPU maxes out). I'm going to replace the final screenshot as it is not representative. 99% of the time the CPU cycles are split between the plugin container and Firefox when a Net Ent games is running.

 

[Cryptic]

Here are some additional screenshots-:

Screenshot 3 (Bet Victor) - Game loaded




Screenshot 4 (Bet Victor) - Game loaded with game window resized and made considerably smaller. Game runs ok but kind of difficult to make out the cards!




Screenshot 5 (Red Bet) - Game Embedded - Virtually no CPU cycles being used - The way it should be!





Screenshot 6 (Red Bet) - Game run in pop-up window. CPU maxed out

 

[Redbet-Andy]

Nice one Cryptic, I'm sure that will really help them.

container.exe has been mentioned as a possible cause so it's interesting that was brought up.

Hopefully the Netent folks can nail it but it looks to me like it may have too many contributing factors.
For example I can't play Starburst when I'm at work, it just freezes up too often, (I know I shouldn't be playing slots on competitor sites when I'm at work .. it's "research") and my colleague, who also likes to indulge in a bit of slots research, has exactly the same Mac and can play it perfectly...

Fingers crossed something comes up that helps.

 

[NordicBet]

Possible Solution

Hi Everyone,

A few of the guys at the office were having similar issues to what has been mentioned in this thread. One of the guys who was having the most problems upgraded his Flash player to Adobe Flash Player 11.3.300.257 and since he has done this he has experienced no issues at all.

Perhaps it was a Flash issue and Adobe patched their Flash application, although I am not 100% sure but it might be worth a try as it has seemed to have worked for us.

Cheers,

Ben

 

[quber]

I have just tried Chrome and the games play without any lag, full screen Robin Hood and Gonzo, yet firefox is still giving 100% CPU when in a small window.

Looks like Chrome is the way to go.

 

[rainmaker]

I have just tried Chrome and the games play without any lag, full screen Robin Hood and Gonzo, yet firefox is still giving 100% CPU when in a small window.

Looks like Chrome is the way to go.

I agree. I usually do not use Chrome (prefer Opera), but I use it when playing NetEnt. Chrome, in my experience, is the best alternative on NetEnt games.

 

[Cryptic]

Guys thanks for your responses.

Here are my findings with regards to other browsers-:

1. Internet Explorer 8 - Redbet - Pop-up window - Runs ok but close to maxing CPU out (CPU Usage 83%)
2. Internet Explorer 8 - Bet Victor - Pop-up window - Maxes CPU and hence games runs slowly (CPU Usage 99%)
3. Chrome 20.0.1132.47 - Redbet - Pop-up window - Runs fine (CPU Usage 20%)
4. Chrome 20.0.1132.47 - Bet Victor - Pop-up window - Runs fine (CPU Usage 50%)

Testing was performed with the latest version of Adobe Flash player for both Firefox and IE. As far as I am aware Chrome uses it's own version of Flash player, which may go some way to explaining why Net Ent games seem to use considerably less resources in that browser. I think the CPU usage was higher at Bet Victor because the pop-up window is larger.

So I guess for now we have the following workarounds for this issue-:

1. Use Google Chrome

OR

2. Play games embedded, if possible

OR

3. Reduce the size of the pop-up game window

Still I would much prefer if Net Ent could resolve this issue, as I would prefer to continue using Firefox and not all casinos have the option to play games embedded.

 

[Cryptic]

Andy have you had any response from Net Ent about this issue? Have they even managed to replicate it? Can I do anything else to assist them?