Slow Spinning Reels - NetEnt

[Nate]

Hi,

Does anyone have a remedy for slow spinning reels on NetEnt Casinos?

I have this problem at Comeon; Betsson and Redbet. The games just crawl and I have found that If I adjust the window size at RedBet, the games goes back to normal speed. Once I click on another window or do something on my PC its back to normal (Even Autoplay causes it to slow down again). It only stays at normal speed if I do nothing.

At Comeon I am being disconnected constantly on different browsers, ISP's and operating systems. Keep getting the error 'This game is currently not available' and I have to refresh to start over... This happens randomly and can happen up to 5 times in less than 100 spins.

The only place that seems to play OK is Nordicbet and Triobet. Smooth and no hiccups. I had this error before at Triobet and NetEnt could not tell me the cause... Then it stopped suddenly...

Maybe someone here has had some luck in resolving it or the same experience.

Nate

 

[Redbet-Andy]

Never heard of anyone having issues with this on Redbet, I get issues at some Net Ent sites but only when I'm on a Mac and only with certain games (Starburst especially).

Do you play in a pop-up or embedded?

Try them both and see if that solves your issue - this should work at almost all net ent sites.

Old / Expired Link (none pop-up)
and in pop-up
Old / Expired Link

Good luck
Andy

 

[Nate]

Thanks for the reply Andy.

I've played both... I will give it a shot later again at Redbet to see the outcome. Betsson is the same, its embedded and I can't adjust the window to make it faster... I just end up not playing there now... Extremely Slow.

Comeon is the king of disconnections and the reels just spin without landing - The others don't do this.

Could it be a flash thing? Any idea on the game dropping constantly? (XP and Win 7 - Firefox and Chrome)

Nate

 

[Redbet-Andy]

I thought it might be a Flash thing - but if Nordicbet works without a hitch it's unlikely as they use a lot of Flash.

Sorry, I'm at a loss for now but I'll see if I can find anything out.

Andy

 

[Seventh777]

A high chance it`s your ISP Nate, I get this at certain times of day at Nordic but no other NetEnt casinos, next time this starts to happen do a trace route at Nordic....

start>run>type cmd click ok, when the command window opens type in this - tracert NordicBet.com (or their IP address, you can get this via your firewall and active connections part) and wait, if you are getting several time-outs from the 30 hops test it is your ISP and the routers they use causing the problem.

 

[Nate]

A high chance it`s your ISP Nate, I get this at certain times of day at Nordic but no other NetEnt casinos, next time this starts to happen do a trace route at Nordic....

start>run>type cmd click ok, when the command window opens type in this - tracert NordicBet.com (or their IP address, you can get this via your firewall and active connections part) and wait, if you are getting several time-outs from the 30 hops test it is your ISP and the routers they use causing the problem.

I doubt it - I use two different ISP's / Operating Systems and Computers... I think its a general Flash issue on NetEnt...

I will try the Trace... Tx Dude!

The disconnections are almost certainly on their end (Comeon)

Nate

 

[The Viking]

Hi Nate

i have this prob at betsson, extreme slow so i just stopped playing there only Netent for now is Nordicbet for me

 

[incrediblestuff]

I have this on NordicBet, asked Ben about it in the past, using the download client is not helping.
Have tried it on different pc´s, different locations etc. issue keeps returning.
Curious too as to what would cause this.

 

[Nate]

What I found on some pages was closing the Main page with all the flash animation and using a pop up increased the speed...

This is a problem on PaddyPower - Although they don't run NetEnt... They couldn't tell me WHY the reels were spinning so slow. I eventually figured it was the main casino page being overburdened with flash OR a Script they were running.

Betfred does not have the same issue strangely enough?

Nate

 

[Betfred]

Hi Nate,

Betfred use a CDN to speed up access from locations around the world - could be we have one near you which lessons the lag between pressing the spin and the game server producing a RNG result.

Cheers!

Aaron

What I found on some pages was closing the Main page with all the flash animation and using a pop up increased the speed...

This is a problem on PaddyPower - Although they don't run NetEnt... They couldn't tell me WHY the reels were spinning so slow. I eventually figured it was the main casino page being overburdened with flash OR a Script they were running.

Betfred does not have the same issue strangely enough?

Nate

 

[Nate]

Hi Nate,

Betfred use a CDN to speed up access from locations around the world - could be we have one near you which lessons the lag between pressing the spin and the game server producing a RNG result.

Cheers!

Aaron

Thanks for the reply Aaron - What is CDN Btw?

Nate

 

[Seventh777]

Thanks for the reply Aaron - What is CDN Btw?

Nate

You do not have permission to view link Log in or register now.

Proving it`s a poor ping problem, which can obviously point to both ends - Their end would mean inadequate servers not coping with the players data demands or your end and your ISP`s and the route to which the incoming data travels and the routers they use, if it was their end it would affect everyone, it doesn`t, it affects me at different times of the day, sometimes it will be terrible and I give up playing, whereas I can also go days without any problems at all.

I have cured some flash related problems by clearing the Java cache, doing a thorough flash player removal including remnants of old versions, using flash players global settings and increasing the amount of data that websites can download.

Hope this helps.

 

[Betfred]

Yup Sometimes known as a content distribution network too, but it's the same thing. Thanks Seventh777!

Aaron

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Proving it`s a poor ping problem, which can obviously point to both ends - Their end would mean inadequate servers not coping with the players data demands or your end and your ISP`s and the route to which the incoming data travels and the routers they use, if it was their end it would affect everyone, it doesn`t, it affects me at different times of the day, sometimes it will be terrible and I give up playing, whereas I can also go days without any problems at all.

I have cured some flash related problems by clearing the Java cache, doing a thorough flash player removal including remnants of old versions, using flash players global settings and increasing the amount of data that websites can download.

Hope this helps.

 

[KasinoKing]

I have cured some flash related problems by clearing the Java cache, doing a thorough flash player removal including remnants of old versions, using flash players global settings and increasing the amount of data that websites can download.

Hope this helps.

That's awesome!
Now if only I had the first clue how to even start doing ANY of those things, maybe I could cure my NetEnt problems too.

Thing is, I and probably 99.9% of other computer users have not the faintest clue how they work and what we can do to maintain them.
What bugs me, is computers & operating systems are (apparently) so advanced these days - so why doesn't the software do all these clean-up jobs automatically?
I mean, who could possibly benefit from a system which is not running at completely 100% efficiency?

KK
PS: If you are going to reply with instructions - I think it would be better to post in the "Computers and Internet Geekland" section for others to reference in the future:
Link Outdated / Removed

 

[Seventh777]

Yup Sometimes known as a content distribution network too, but it's the same thing. Thanks Seventh777!

Aaron

Yw Aaron .

 

[Seventh777]

That's awesome!
Now if only I had the first clue how to even start doing ANY of those things, maybe I could cure my NetEnt problems too.

Thing is, I and probably 99.9% of other computer users have not the faintest clue how they work and what we can do to maintain them.
What bugs me, is computers & operating systems are (apparently) so advanced these days - so why doesn't the software do all these clean-up jobs automatically?
I mean, who could possibly benefit from a system which is not running at completely 100% efficiency?

KK
PS: If you are going to reply with instructions - I think it would be better to post in the "Computers and Internet Geekland" section for others to reference in the future:
Link Outdated / Removed

I will do that right now, will take a bit of time as i`ll be supplying links and screenies.

 

[Seventh777]

As per requested by KK........

https://www.casinomeister.com/forums/threads/51222/

 

[vinylweatherman]

That's awesome!
Now if only I had the first clue how to even start doing ANY of those things, maybe I could cure my NetEnt problems too.

Thing is, I and probably 99.9% of other computer users have not the faintest clue how they work and what we can do to maintain them.
What bugs me, is computers & operating systems are (apparently) so advanced these days - so why doesn't the software do all these clean-up jobs automatically?
I mean, who could possibly benefit from a system which is not running at completely 100% efficiency?

KK
PS: If you are going to reply with instructions - I think it would be better to post in the "Computers and Internet Geekland" section for others to reference in the future:
Link Outdated / Removed

There is software around that does this, but the choice is wide, and the quality variable. Microsoft could do more in this regard, beacuse unlike third party developers, they have full access to the internal workings of the OS, including those "undocumented features" that they don't release to third parties.

Clean up software has to cope with an infinite variety of third party applications, some of which are badly coded and mess up a good system in no time. Unless clean up software knows what to look for, and then determine what is obsolete garbage as opposed to currently active code and settings, it cannot do a thorough job.

I have Ccleaner and Advanced System Care, and recently upgraded to pro ASC for a tenner to see whether it was significantly better than the free version. Both will clear out the browser, Flash, and Java caches, and I have found that running either (or both) does cure problems I have encountered with things like the 32Red daily promo game.

Adobe DID screw up with the latest Flash player upgrade, and although they seem to have corrected this via another update, it could have caused a mess in the Flash player cache. Under the former owners (Macromedia), there was a Flash total uninstall tool that allowed a complete removal of Flash and fresh reinstall, rather than an update. The same can be done for Java, and I have done this on regular occasions.

Flash and Java are not part of Windows, nor are they an internationally agreed standard for the internet. They are third party applications that filled a need early in the life of the internet, and have become so widely used that they are now essential for anyone wanting full functionality when browsing the internet. The Adobe PDF reader is another, and is needed to read many things like online bills and online user manuals.

As far as I know, a "perfect" clean up and tune utility does not exist. Some are better than others, but all can miss problems that might be caught by another. The appeal of these utilities is that users do not have to understand how all this works, but have to click "clean me" on their chosen utility, and have a better performing PC at the end of it.

 

[Seventh777]

What VWM said, especially -

As far as I know, a "perfect" clean up and tune utility does not exist. Some are better than others, but all can miss problems that might be caught by another. The appeal of these utilities is that users do not have to understand how all this works, but have to click "clean me" on their chosen utility, and have a better performing PC at the end of it.

That`s why I always stress to those with a virus problem run at least 4 scanners to be sure, I have ASC installed also and for most jobs it`s unbeatable (internet speed booster, defrags, ram tuning etc) but, when it comes to a thorough registry cleansing I personally rate Regcure as the best .

P.S.

But, as I stated previously, it is not always Flash player or Java that is at fault but your ISP and the servers/routers they use at certain times, your connection could be routed around the world via many servers, imagine what this is doing to your ping!!!, if you were playing a team based FPS you would be booted from the team lol .

 

[vinylweatherman]

What VWM said, especially -

That`s why I always stress to those with a virus problem run at least 4 scanners to be sure, I have ASC installed also and for most jobs it`s unbeatable (internet speed booster, defrags, ram tuning etc) but, when it comes to a thorough registry cleansing I personally rate Regcure as the best .

P.S.

But, as I stated previously, it is not always Flash player or Java that is at fault but your ISP and the servers/routers they use at certain times, your connection could be routed around the world via many servers, imagine what this is doing to your ping!!!, if you were playing a team based FPS you would be booted from the team lol .

My ISP has been Virgin Media, but it seems the game's up for them. They have always tried to blame customers and their PCs, or the website they are having problems with, but it seems they have been unmasked by the knowlegeable users that have done enough tests to show that many of the problems are due to shortcomings in the VM network, something you NEVER hear about when calling the sales team.

They have now been told by the ASA to drop their "perfect for gaming" claim, as it is untrue not because of the speed available, but because of the high ping times and lag that cause many multiplayer gaming sites to accuse players of cheating because of the effect this has on other players when a participant "warps around" on the field and gains an advantage.

Virgin may also be responsible for all the curious "casino error 2" type errors, and the frequent booting from the MPV tournaments. The odd thing about MPV has been that connection to the casino itself has not dropped, just the connection to the MPV servers. A high minimum ping may also be partly to blame for the barrier that I hit no matter how well tuned my PC is, where I get "server lag" once my spin requests hit a certain level.

Instead of admitting this, Virgin now claim that all third party tests are "invalid", and that only tests done by their own staff will be considered when looking for evidence that a problem exists. The current gripe is that certain websites are randomly inaccessible, and I have had trouble accessing CM, the Met office, and even Facebook, whilst the internet in general seems fine, and I have the full speed available when doing a speed test.

Clearly, SJN is NOT with Virgin Media, which is why she wins the Slotsmeister so often with such blisteringly fast spin speeds. Virgin Media have damaged my reputation here as the ultimate 32Red Slotsmeister, but I don't think I will have much luck suing them. I will just have to wait till the BT version of fibre internet gets here next January. I may find out for the first time what "superfast broadband" is really like.

With Mark adding a £100 bounty on SJN's head this month, upping the prize to £350, it is a challenge I should not be losing out on because of a crappy internet connection.

Pity you can't log into the Flash client on one PC simultaneously with the download on another, and have SIX slots spinning away. I have tried to see if it works, but the new session always boots the old one off.

I am sorely tempted to have a go anyway, and hope my crappy internet can be overcome by some advanced PC tweaking that will let all 5 tabs/windows spin away at max speed without disconnects.

 

[Seventh777]

Once again - What VWM said, another problem that will guarantee disconnections is their recently new change from static to dynamic IP`s, even though you keep the same IP it still needs to refresh the lease, this in turn will DC you, so why the hell can`t they increase the time on these leases?, going back to my online gaming days I was a main tank, imagine the scene i`m tanking the last boss and well over half way through the encounter, I DC and relog, only to find the stage floor awash with dead people, not going to win a Mr popularity contest for this, and for the more hardcore raiding guilds - Constant or fair chances of DC`ing will guarantee a huge no-no when trying to enlist with them, not that i`ve ever been a hardcore raider but meh, plenty of people out there that take their gaming very serious indeed.

 

[Redbet-Andy]

Well I've had four techie friends look into this, from three different Net Ent casinos and they have all given me more or less the same response.
The classic, and extremely helpful IT response "It works fine for me"...

So there you have it.

It works fine for four geeks on super-duper top of the range PCs with 1000GB RAM and 7000 terabyte hard drives...

There was also the very illuminating comment "Yeah well, Flash is sh*te"

I've got a meeting with Net Ent tomorrow I'll see if they are aware of this generally.

Andy

 

[Nate]

Well I've had four techie friends look into this, from three different Net Ent casinos and they have all given me more or less the same response.
The classic, and extremely helpful IT response "It works fine for me"...

So there you have it.

It works fine for four geeks on super-duper top of the range PCs with 1000GB RAM and 7000 terabyte hard drives...

There was also the very illuminating comment "Yeah well, Flash is sh*te"

I've got a meeting with Net Ent tomorrow I'll see if they are aware of this generally.

Andy

LOL - Classic - Thanks for assisting Andy - Much appreciated !

Nate

 

[Cryptic]

Yeah I have this issue too. I have found that my CPU starts maxing out as soon as the Net Ent game starts loading and remains that way until I end the game.

 

[Seventh777]

Yeah I have this issue too. I have found that my CPU starts maxing out as soon as the Net Ent game starts loading and remains that way until I end the game.

Navigate your way to device manager and see if your network card has a checksum offload option, if it has try disabling/enabling it, checksum offloading passes on the workload from the network card to the CPU this works differently due to the speed of your CPU (hence disabling/enabling it).

 

[Cryptic]

Never heard of anyone having issues with this on Redbet, I get issues at some Net Ent sites but only when I'm on a Mac and only with certain games (Starburst especially).

Do you play in a pop-up or embedded?

Try them both and see if that solves your issue - this should work at almost all net ent sites.

Old / Expired Link (none pop-up)
and in pop-up
Old / Expired Link

Good luck
Andy

Andy, I can confirm that Net Ent games run a whole lot faster if played embedded. I am finding that if I play pop-up my CPU maxes out. This explains why the issue only occurs at certain casinos.

Can you contact Net Ent about this to see if they can find a solution?

 

[Redbet-Andy]

Andy, I can confirm that Net Ent games run a whole lot faster if played embedded. I am finding that if I play pop-up my CPU maxes out. This explains why the issue only occurs at certain casinos.

Can you contact Net Ent about this to see if they can find a solution?

Yep, I've sent that off to them.
Also worth noting that sometimes leaderboards can affect speed for some players if they are displayed alongside the games. Hopefully Net Ent have an idea.

Cheers

 

[Cryptic]

Yep, I've sent that off to them.
Also worth noting that sometimes leaderboards can affect speed for some players if they are displayed alongside the games. Hopefully Net Ent have an idea.

Cheers

Thanks Andy. I really appreciate it.

 

[quber]

Netent recommend not playing some games in a full size window, Gonzo's Quest, for instance, is a killer in full screen but is good to try and find the size that works best for all games.
Launch it at full screen and see how quick it crawls to an unplayable speed then reduce the window size till it plays ok, once you get a good size for this all other games should be ok at this size, and of course bigger than this.

They just use a lot of graphics.

Jack hammer should always play well as the whole game is less than 1 meg

 

[Cryptic]

Netent recommend not playing some games in a full size window, Gonzo's Quest, for instance, is a killer in full screen but is good to try and find the size that works best for all games.
Launch it at full screen and see how quick it crawls to an unplayable speed then reduce the window size till it plays ok, once you get a good size for this all other games should be ok at this size, and of course bigger than this.

They just use a lot of graphics.

Jack hammer should always play well as the whole game is less than 1 meg

Thanks for the info. I can confirm Net Ent games do run smoother if I reduce the size of the game window. Unfortunately I have to make the window quite small for this to become beneficial. For the record the issue occurs with every Net Ent game I play. This includes-:

Blackjack Pro
Texas Hold'Em

 

[Redbet-Andy]

Hi

Netent got back to me - they're looking into this issue.
I've given them the link to this thread so if you notice any specific instances where this always happens that would really help them to trace the problem.

Cheers
Andy

 

[Cryptic]

Hi

Netent got back to me - they're looking into this issue.
I've given them the link to this thread so if you notice any specific instances where this always happens that would really help them to trace the problem.

Cheers
Andy

Ok these are my findings-:

Replicated the issue in several browsers
Replicated the issue using different versions of Flash
Changing the local storage settings for Flash has no effect
Disabling all add-ons has no effect

Setup-:

Windows XP
Firefox 13
Adobe Flash 11.3.300.262
Oldish computer

These are the games I play:-

Blackjack Professional
Texas Hold'Em

The issue only occurs for me at casinos where the games are loaded in a pop-up window. If the games are embedded then they run smoothly (probably because the CPU isn't maxed out). I've included a couple of screenshots showing task manager. As you will see as soon as I open a game my CPU maxes out and it remains that way until I close the game. Let me repeat, this does NOT occur if the game is embedded, only when the game is pop-up.

Screenshot 1 - Before the game is opened




Screenshot 2 - Loading of a game




Screenshot 3 - Game loaded

 

[quber]

try IE Cryptic,

that doesn't use the Plugin_container.exe which is what is maxing the CPU

 

[Cryptic]

try IE Cryptic,

that doesn't use the Plugin_container.exe which is what is maxing the CPU

Same issue with IE (CPU maxes out). I'm going to replace the final screenshot as it is not representative. 99% of the time the CPU cycles are split between the plugin container and Firefox when a Net Ent games is running.

 

[Cryptic]

Here are some additional screenshots-:

Screenshot 3 (Bet Victor) - Game loaded




Screenshot 4 (Bet Victor) - Game loaded with game window resized and made considerably smaller. Game runs ok but kind of difficult to make out the cards!




Screenshot 5 (Red Bet) - Game Embedded - Virtually no CPU cycles being used - The way it should be!





Screenshot 6 (Red Bet) - Game run in pop-up window. CPU maxed out

 

[Redbet-Andy]

Nice one Cryptic, I'm sure that will really help them.

container.exe has been mentioned as a possible cause so it's interesting that was brought up.

Hopefully the Netent folks can nail it but it looks to me like it may have too many contributing factors.
For example I can't play Starburst when I'm at work, it just freezes up too often, (I know I shouldn't be playing slots on competitor sites when I'm at work .. it's "research") and my colleague, who also likes to indulge in a bit of slots research, has exactly the same Mac and can play it perfectly...

Fingers crossed something comes up that helps.

 

[NordicBet]

Possible Solution

Hi Everyone,

A few of the guys at the office were having similar issues to what has been mentioned in this thread. One of the guys who was having the most problems upgraded his Flash player to Adobe Flash Player 11.3.300.257 and since he has done this he has experienced no issues at all.

Perhaps it was a Flash issue and Adobe patched their Flash application, although I am not 100% sure but it might be worth a try as it has seemed to have worked for us.

Cheers,

Ben

 

[quber]

I have just tried Chrome and the games play without any lag, full screen Robin Hood and Gonzo, yet firefox is still giving 100% CPU when in a small window.

Looks like Chrome is the way to go.

 

[rainmaker]

I have just tried Chrome and the games play without any lag, full screen Robin Hood and Gonzo, yet firefox is still giving 100% CPU when in a small window.

Looks like Chrome is the way to go.

I agree. I usually do not use Chrome (prefer Opera), but I use it when playing NetEnt. Chrome, in my experience, is the best alternative on NetEnt games.

 

[Cryptic]

Guys thanks for your responses.

Here are my findings with regards to other browsers-:

1. Internet Explorer 8 - Redbet - Pop-up window - Runs ok but close to maxing CPU out (CPU Usage 83%)
2. Internet Explorer 8 - Bet Victor - Pop-up window - Maxes CPU and hence games runs slowly (CPU Usage 99%)
3. Chrome 20.0.1132.47 - Redbet - Pop-up window - Runs fine (CPU Usage 20%)
4. Chrome 20.0.1132.47 - Bet Victor - Pop-up window - Runs fine (CPU Usage 50%)

Testing was performed with the latest version of Adobe Flash player for both Firefox and IE. As far as I am aware Chrome uses it's own version of Flash player, which may go some way to explaining why Net Ent games seem to use considerably less resources in that browser. I think the CPU usage was higher at Bet Victor because the pop-up window is larger.

So I guess for now we have the following workarounds for this issue-:

1. Use Google Chrome

OR

2. Play games embedded, if possible

OR

3. Reduce the size of the pop-up game window

Still I would much prefer if Net Ent could resolve this issue, as I would prefer to continue using Firefox and not all casinos have the option to play games embedded.

 

[Cryptic]

Andy have you had any response from Net Ent about this issue? Have they even managed to replicate it? Can I do anything else to assist them?