Hi everyone . I need your opinions for my friend case as she's in trouble with the verification progress when play at Slotsmillion casino .
Things begin when I saw Slotsmillion casino a week ago on the forum . Impressed by their 100% bonus and free spins promotion , I deposited about 100e , but don't have luck and left with about 30e . Despite the bad luck , I had some good playtime there , that's why I recommended it to one of my friend .
My friend deposited 25e on Slotsmillion ,after some up and down ,she decided to call it a day and made a withdraw of 35e . Email from the casino ask for the docs , so she sent her ID ,bank statement and proof of deposit to verify her account .
Few days later , she found the email of the casino in her spam box , which ask for more docs . They ask for two things : an utilities bill with her name and her address on it ( which already shows on her bank statement) and a photo of her holding her ID ?
She replied to them , said that she doesn't want to send these docs as she used her current docs to verify her account at other casinos without problem and also because of the weird request . The casino then ask her to send her parents photo holding their ID , which she refused .
Tired because of the complicated of the verification progress , she asked the casino to remove her winning and refund her deposit amount , but the casino says they couldn't do that
In my case , I deposited , play and lose , withdraw the remaining cash without the need of the KYC .
In my friend case , she won about 10 bucks , and couldn't leave with her credits ?
What do you think about this ? Is the casino right to hold my friend credits ? I don't know what to do now at I was the one who recommended the casino to her
Things begin when I saw Slotsmillion casino a week ago on the forum . Impressed by their 100% bonus and free spins promotion , I deposited about 100e , but don't have luck and left with about 30e . Despite the bad luck , I had some good playtime there , that's why I recommended it to one of my friend .
My friend deposited 25e on Slotsmillion ,after some up and down ,she decided to call it a day and made a withdraw of 35e . Email from the casino ask for the docs , so she sent her ID ,bank statement and proof of deposit to verify her account .
Few days later , she found the email of the casino in her spam box , which ask for more docs . They ask for two things : an utilities bill with her name and her address on it ( which already shows on her bank statement) and a photo of her holding her ID ?
She replied to them , said that she doesn't want to send these docs as she used her current docs to verify her account at other casinos without problem and also because of the weird request . The casino then ask her to send her parents photo holding their ID , which she refused .
Tired because of the complicated of the verification progress , she asked the casino to remove her winning and refund her deposit amount , but the casino says they couldn't do that
In my case , I deposited , play and lose , withdraw the remaining cash without the need of the KYC .
In my friend case , she won about 10 bucks , and couldn't leave with her credits ?
What do you think about this ? Is the casino right to hold my friend credits ? I don't know what to do now at I was the one who recommended the casino to her