I can only speak for myself here but keep in mind that I have already contacted customer support on three occasions about the same issue. It's not like I didn't give them the opportunity to fix this before posting here.
Perhaps I am misunderstanding the purpose of this thread. I see it as a place to voice your opinion and experience at this casino. The fact is that customer support have been unable to perform such a simple task as removing me from their mailing list. It was not an issue for any other casino.
It does not help that the REP comes across very arrogant at times which is unprofessional. Why should I even make the effort to help them fix these problems? It's not my job to help them. These problems should not exist in the first place.
They claim that they have not heard this complaint from any other customer until now, but let's not forget they said the same thing to everyone when their games didn't work after they launched.
When I have a good experience at a casino I will make sure people know about it. If I have a bad experience I will do the same. I've stated my honest experience with this casino. My account is closed and I have blocked their email address. I have nothing more to say.
You are 100% spot on, so don't be disheartened by other member's opinions.
Once a casino has passed a BOF and have been granted accreditation, it is our responsibility to first PM the rep and give them the courtesy of a fair right of reply before progressing to the next step of a public announcement or PAB if a resolution can't be achieved privately. This is because an accredited casino has already proved their worth and earnt their stripes by passing the BOF test, and earning credibility as an organisation that embraces positive or negative feedback, and will enlist an active rep to help reach a solution to any issues that arise.
However, this same courtesy doesn't, and IMO shouldn't, need to be followed or observed whilst a casino's BOF process is still active. If we all PM a rep with our issues during a BOF, how are other current or potential customers who read the thread suppose to know what issues are being raised, how many players are being affected, and what the reps response and handling of the issue is, if we are unable to see the process and correspondence develop and finally conclude? By having access to this information in all it's glorious transparency, we are then able to make an informed personal decision on whether or not we were happy with the reps handling and response to the issue, and ultimately the decision as to whether we are now convinced that the casino will be a good fit, and we are happy to proceed to sign up and start trusting them with our hard earned deposits based on our assessment of the information other members are providing.
Obviously the exception here is, if you raise a concern within a BOF, and a rep responds by asking you to PM private information so they can try to resolve the matter and investigate your account further, then you should then allow them the opportunity to resolve the matter by working with them and providing the information they need to help you. This in turn allows us other members to witness their skills and response first hand, which is the most important part of a BOF process. If any member raises a concern, but then won't engage with the rep to work out a solution, then how can we gauge the casino and reps performance and come to an educated decision based on the evidence available? We still need to be fair and give them an opportunity to make things right.
In regards to these guys, I don't hold high hopes, but wish them the best of luck. Personally, it's all a bit too chaotic, seemingly disorganized, and the rep is showing early signs of breaking under the pressure of a role that I can only liken to that of a 13 year old boy, who in the year 80AD, got his first job at the Colosseum and was whipped straight into action by being thrown into the lion's den to clean the mountains of poop. I'd like to think that young boy became proficient in his new role, and possibly after constant improvement and guidance, progressed quickly through the ranks to become one of the greatest Gladiators of his time!
Unfortunately, you and I both know the chance that poor lad even made it to his tool of the trade, the common yet trusty poop scooper; which just happened to be cruelly lodged in the far east corner of the den opposite to where the boy made his fateful entrance, and just beyond where the sleeping lions lay; is not only highly unlikely, but I shudder to think that maybe this role was never actually his intended purpose when he was first summoned by his supervisor, who's own role it evidently turns out, was to make sure the lions were regularly fed in small portions, as to not be over fed before the big battle royal.
I sympathize with the rep I do, but much like that poor boy, I think the odds against her are just too great, and the tools required to get the job done, are just too far out of reach for her to have a fighting chance of passing the BOF with any present or future success.
Some of you may decide the casino is a good fit, but I'm definitely passing, and from what I've read, I'm confident in my decision and the safety it would seemingly provide me presently, and in the future to come. This mob just seem way to volatile at the moment, and I see no evidence that the ship will steady with any conviction. Maybe after 5-6 years of proven growth and stability, I may reconsider, but I'll be dedicating most my prayers towards finding a cure for cancer and world poverty and famine. I'm not afraid to say the combination of the later seems more likely in reality and hope.
A bit of fun for you all, but you get my point.
PM sent
I too was expressing my opinion. 
