Baptism by Fire - success Slotsmagic (was Jackpot Party)

[Dinahnana]

Ca

And what is your payout policy? (how quick do you pay out, do you have a pending period and do you payout on weekends) - normally it is around 48 working hours ,yes the first 24 hrs is the pending period, no we don't payout on weekends.
On your website it states the following:
Once you have made a request to withdraw your request will first be pending until midnight GMT the following day. Thereafter your request will be passed to our accounts department who will process your withdrawal during the next business day provided they have all the information required to make the withdrawal. You may modify or cancel your request to withdraw funds at any time until your withdrawal has been completed and fully processed.
This to me looks like more than 48 hours unless I lost the ability to count. If I cashed out midday on Monday then it will remain pending until midnight the next day which would be Tuesday so that is 36 hours pending right there. Then I am unclear by the next part would it be processed on Wednesday or Thursday? Either way it is more than 48 hours.

My second question for those who had old JPP accounts and had no choice but to play in GDP can the currency be changed to euro?-yes you can change currencies in our client in the 'Personal Area' section.
Again from your site:
We offer the following currencies for deposit, withdrawing and playing: EUR, CHF, USD, GBP, AUD, CAD, DKK, SEK, NOK, ZAR and RUB. It is possible to change your currency from within the Personal Area of the casino platform. Before changing your currency you will be clearly shown the amount you will receive in the new currency. We use the OANDA rate minus exchange charges. It is only possible to convert your entire bankroll. It is not possible to change currency if you have non consumed bonuses or VIP points to convert.

So if my account is in GDP as it was when it was JPP since that was the only choice. I would want to deposit now via euro but according to the statement above I would incur exchange fees since I have to make the deposit first before I can pick a currency?
PM

I was looking over your terms and conditions and came across this which I feel needs clarification:
We reserve the right to process withdrawals in EUR or USD regardless of the requested currency.

So if a player deposits and plays in Euro theoretically you could pay winnings in USD which would have a negative impact on the players winnings with regards to exchange rates and fees.

I also found two areas in the t&c's covering irregular play which is more than what most sites have so it makes it a bit confusing:

Slots Magic reserves the right to withhold any withdrawals and/or confiscate all winnings and bonuses for irregular play. The wording ‘Irregular play’ may include but is not wholly restricted to any one or more of the following types of play: Low margin betting, equal betting, zero risk bets or hedge betting are considered irregular gaming when done purposely to exploit bonuses. In addition to this, the following are considered irregular playing patterns:
a. Placing single or multiple bets equal to or greater than 10% of the value of the bonus credited to the player account on a single game or hand, increasing the balance then changing the gaming pattern significantly (bet, game type, bet structure, etc) in order to complete the wagering requirements for that bonus.
b. Placing even money bets on Baccarat and Roulette.
c. Making large bets leading to a substantial gain followed by a drop in bet size equal to or greater than 75% of the previous average bet size in order to complete the wagering requirements for that bonus.
d. We have good reason to suspect that you have tried to exploit a bonus only to maximize your winnings, a bonus which was given by us in good faith only to extend your enjoyment.(eg. on acceptance of a bonus the wagering requirements are completed and funds are subsequently withdrawn).
In the event of a dispute, all decisions made by the casino will be final.

Before any withdrawals are processed, your play will be reviewed for any irregular playing patterns e.g. play patterns such as the playing for deliberate minimum risk, playing of equal, zero margin bets or hedge betting, placing single bets using your entire or the majority of your account balance and bonus, all of which shall be considered irregular gaming for bonus play-through requirement purposes. Should the Casino deem that practices such as this have been utilized, the Casino reserves the right to withhold any cashins and/or confiscate all winnings and bonuses.


Some of these are standard and I see no problem with. However item d. is a spirit of the bonus which means technically a players balance could be confiscated for vague reasons. You have enough terms in there already to cover AP and bonus abuse etc.

Finally the part in red I found alarming. Some players are low rollers and will play a slot on min bets this clause could see those winnings confiscated.

Edit: I also found on the site that bonus of 100% are only given if deposit is made via credit card. Why is that?

Sorry for the long post

 

[vinylweatherman]

I was looking over your terms and conditions and came across this which I feel needs clarification:
We reserve the right to process withdrawals in EUR or USD regardless of the requested currency.

So if a player deposits and plays in Euro theoretically you could pay winnings in USD which would have a negative impact on the players winnings with regards to exchange rates and fees.

I also found two areas in the t&c's covering irregular play which is more than what most sites have so it makes it a bit confusing:

Slots Magic reserves the right to withhold any withdrawals and/or confiscate all winnings and bonuses for irregular play. The wording ‘Irregular play’ may include but is not wholly restricted to any one or more of the following types of play: Low margin betting, equal betting, zero risk bets or hedge betting are considered irregular gaming when done purposely to exploit bonuses. In addition to this, the following are considered irregular playing patterns:
a. Placing single or multiple bets equal to or greater than 10% of the value of the bonus credited to the player account on a single game or hand, increasing the balance then changing the gaming pattern significantly (bet, game type, bet structure, etc) in order to complete the wagering requirements for that bonus.
b. Placing even money bets on Baccarat and Roulette.
c. Making large bets leading to a substantial gain followed by a drop in bet size equal to or greater than 75% of the previous average bet size in order to complete the wagering requirements for that bonus.
d. We have good reason to suspect that you have tried to exploit a bonus only to maximize your winnings, a bonus which was given by us in good faith only to extend your enjoyment.(eg. on acceptance of a bonus the wagering requirements are completed and funds are subsequently withdrawn).
In the event of a dispute, all decisions made by the casino will be final.

Before any withdrawals are processed, your play will be reviewed for any irregular playing patterns e.g. play patterns such as the playing for deliberate minimum risk, playing of equal, zero margin bets or hedge betting, placing single bets using your entire or the majority of your account balance and bonus, all of which shall be considered irregular gaming for bonus play-through requirement purposes. Should the Casino deem that practices such as this have been utilized, the Casino reserves the right to withhold any cashins and/or confiscate all winnings and bonuses.


Some of these are standard and I see no problem with. However item d. is a spirit of the bonus which means technically a players balance could be confiscated for vague reasons. You have enough terms in there already to cover AP and bonus abuse etc.

Finally the part in red I found alarming. Some players are low rollers and will play a slot on min bets this clause could see those winnings confiscated.

Edit: I also found on the site that bonus of 100% are only given if deposit is made via credit card. Why is that?

Sorry for the long post

It's much easier for a miffed player to chargeback their losses, therefore this is a far lower risk than giving 100% boni to players who deposit via methods that do not support chargebacks.

Oddly enough, quite a few casinos share the same philosophy, yet they claim chargebacks are the biggest problem of all in the industry

It is also becoming more and more difficult to even deposit by credit card as banks are stepping up their security, and see online gambling as a "high risk of fraud" against cardholders. This of course makes it even easier for players to misuse the chargeback system by pretending their card was lost or stolen if they lose too much, and the bank is likely to ask fewer questions before processing the loss and revoking the latest transactions.

It's easier for US players to deposit by credit card due to the widespread miscoding of transactions so that they appear to be online shopping, not gambling.

Withdrawals from a credit card deposit can also be a problem as they can't always be processed back to the deposit method. This means that players are subjected to delays and more intrusive security procedures due to the need to pay via a different method.

 

[Dinahnana]

It's much easier for a miffed player to chargeback their losses, therefore this is a far lower risk than giving 100% boni to players who deposit via methods that do not support chargebacks.

Oddly enough, quite a few casinos share the same philosophy, yet they claim chargebacks are the biggest problem of all in the industry

It is also becoming more and more difficult to even deposit by credit card as banks are stepping up their security, and see online gambling as a "high risk of fraud" against cardholders. This of course makes it even easier for players to misuse the chargeback system by pretending their card was lost or stolen if they lose too much, and the bank is likely to ask fewer questions before processing the loss and revoking the latest transactions.

It's easier for US players to deposit by credit card due to the widespread miscoding of transactions so that they appear to be online shopping, not gambling.

Withdrawals from a credit card deposit can also be a problem as they can't always be processed back to the deposit method. This means that players are subjected to delays and more intrusive security procedures due to the need to pay via a different method.

I don't think it's that easy to charge back via an ewallet so I would think that argument to be invalid. The only other site I came across this was at Ladbrokes. Personally I prefer ewallets because you get the money faster. Besides they have the chargeback issue covered in their t&c's quite sufficiently:

Y

ou agree to pay any and all payments due to Slots Magic or any third party in connection to your use of the Slots Magic software. You further agree not to make any charge-backs and/or renounce or cancel or otherwise reverse any of your due payments and in such an event you will refund and compensate Slots Magic for any and all unpaid payments including any expenses Slots Magic incurs in the process of collecting your payment.
​

I also found in the t&c's that you can deposit via someone else's credit card which should be a no no as far as I am concerned. When I read this I recalled the story of member louiseboxx on this forum a couple of weeks ago. This practice could encourage such behaviour. AFAIK no other casino allows you to do this and rightly so. I think this term definitely needs to change ASAP.

Players who make a credit card deposit using someone else’s credit card, will be requested to provide copies of the credit card, ID documents from the credit card holder and Slots Magic account holder and will be sent via email a Letter of Authority form. This form must be signed and completed by the Credit Card Holder and the Slots Magic account holder.​

Anyway Krystal stated withdrawal period is 48 hours mostly but information in the t&c's don't support that in fact one area states three days. I am not slamming I am just pointing out a few things that concern me.

 

[EGO]

Thank you

I love their slots. Never had any problems, made two withdrawals, both times took about 48 hours to get money.

 

[EGO]

not sure i understand both your questions
please explain and i will be happy to answer

and thanks for the positive comments at the end, we really have tried very hard to get things right and its good to hear that our efforts are now working out ok

Welcome and finally some1 has awakened
,
We made the decision to continue with Jackotparty’s affiliates despite the fact that we purchased the database and had no contractual duty to do so.
Fair enough but was quick enough to fill jjp players email boxes up?

Also you stated about bonus, In my opinion the bonus seems fair 30x bonus but terms state different?

I can see that you are now trying but you most probably lost a bunch of good players for not sorting every thing out at the beginning, I wish you the best of luck & no doubt I will play again as long as I see every thing is running smooth, Games are ok when deposits yesterday, Help seemed to be a bit clued up on things, lets hope it goes upwards from here

 

[EGO]

The signing of terms and conditions was mandatory for all new users to SlotsMagic, whether they were old JPP users or not. This takes/took place before the first login is allowed.

The account wasn't actually created without your consent. We were obligated by Alderney regulators to put a message on the JackpotParty website regarding the move of control of your data and in that message letting you know that you can request not to accept this and to inform us if that was the case. Moreover, before the migration took place all players were emailed informing them about the changes along with the legal notice.

Regarding your last question, there is no legal tie between the two companies but the continuation of business for JPP players was (and still is) important to both parties and we worked jointly to make that as smooth and successful as possible.

Question regarding the migration process.

When I joined JPP I read and accepted their T&C's. Without prior warning my account was migrated to Slotsmagic. At what stage did I agree to the T&C's of SlotsMagic?

I'm not comfortable with having my personal information sold to the highest bidder and an account being created without my consent. Your casino was keen to portray that it was business as usual behind the scenes and that this was just an update to the JPP website. This was simply not true. Your casino had different T&C's/Bonus Policy none of which I had ever agreed to.

You should have been honest from the beginning about the whole changeover process. Many customers were left wondering just wtf is going on.

More importantly, would you agree that Jackpot Party and Slotsmagic should be seen and treated as two completely different companies?

 

[EGO]

please contact support
I am sure they can help

Trying to login to new software, it asks me to fill in some more info but get the error "For security reasons this page is now disabled please close it and click my account again"

Can't be bothered with this.

 

[EGO]

JackpotParty was only available in 2 countries , the UK and Belgium.
it is now closed in both countries.

SlotsMagic is available in many Countries and the good news is if you are thinking of playing at SlotsMagic from the Faroe Islands you can !

So do they allow the same countries as jackpot party did ? looks like i need to D/L the client to find out if i can sign up, but figure i ask here

 

[EGO]

Thanks for thinking about giving us another chance, we look forward to welcoming you back.

Regarding Kronos the version of the game we have is the standard one - payout is 95.94%.

The version of the games (in terms of maths) that JPP ran were completely different to what we have. The games on JPP (we have been told anyway) played at ~ 95%. There was also 3% removed for the progressives. So users who won the progressive got a higher payout but most users were getting ~92%.

Hi Krystal,

Thanks for a very open and honest feedback.
I haven't tried playing on Slotsmagic anymore for a while but if they do run smooth now it would be fair to give it another chance.
In your reply I also see some very positive notes like the plan to take Novomatic slots aboard which would be great as I do love both WMS and Novomatic games.
Great also to see cleared out what actually did happen when JPP was taken over,I think this should have been communicated to old JPP players way back but at least it has been properly explained now.

My last question is,what is the RTP now for let's say Kronos as it runs standard at around 95.96% on most casino's.
But if you say you have upped the RTP with 1%,does that mean 1% from the original JPP settings which were very low due to the jackpot system they had in place?
Or did you up 1% on top of the 95.96%?

Because if you only upped it 1% from JPP RTP settings it still would be lower RTP compared to the WMS running on most online casino's without you guys having an incentive in place that justifies the lower RTP settings overall.

I rather play WMS on standard settings 95-96 ish % then on 92-93% offcourse.

So thanks again for your explanation and I sincerely hope you can make SM a place worthwile playing.
If so,I defo want to give you guys another fair shot!


Mark.

 

[EGO]

Unfortunately we're not in control of the games which games WMS offer and I'm afraid to say that are not bringing back life of luxury progressive.

Thanks for the info on the offer you used to receive. Could you please PM me your username and i will get someone to contact you.
I know things are different than on JPP but we do have a much bigger range of games and a bigger variety of bonuses and promotions to offer.

Welcome to the forum and thanks very much for the information.

One of my favourite games was released recently Wicked Riches. But my, and many others favourite life of luxury progressive still hasn't come back. Please tell me that WMS are bringing this back too and it's not lost forever.

One thing I think you guys have lost is the personal touch. I was a VIP at JP and even met Josh and the team in London and also was lucky enough to go for the launch of JackpotParty.be.

The VIP system was a lot more generous at JP, every single week I would get a £500 match x 10B WR, yes it's a great offer but they knew I would be playing a lot through the week and thus felt like a genuine way of rewarding me.

Now on the new site it is very hard to win on the x 30 bonus. I guess we were spoilt and the great casino jackpot party once was has gone forever.

Warm Regards,

Rob

 

[Jory]

The account wasn't actually created without your consent. We were obligated by Alderney regulators to put a message on the JackpotParty website regarding the move of control of your data and in that message letting you know that you can request not to accept this and to inform us if that was the case. Moreover, before the migration took place all players were emailed informing them about the changes along with the legal notice.

I did not receive any information prior to the migration. I was told that the site was scheduled to go down for maintenance and that something "magical" was going to happen. I contacted JPP live chat on the 17th to ask them specifically what the changes were as I thought that maybe they were removing the Progressive feature. I was told by Live Chat that they can not give any information regarding the change as it was a surprise and I would have to come back tomorrow at 9am.

I came back the next day at 9am only to be greeted with this messgae.



I found this message to be very confusing and did not fully understand what was going on. It was built as a "surprise" but clearly this is a major change that I would fully have expected live support to mention when I asked them about it the previous day. I then check my email to find this from JPP.



This seems to imply that all is well and it's just a makeover, no big deal. Obviously my first course of action at this stage is to login to Slotsmagic to see if my balance was transferred and how much of a rebate I got. In doing so I guess I must have then accepted the new terms although I do not recall this.

An account must have been created for me otherwise my balance could not have been transferred to Slotsmagic. The login was disable on JPP so what choice did I have?

I'm sure you got the legal side correct but failed to understand how players would perceive this. The whole thing was very confusing and I wasn't sure what was going on. To claim that players were notified in advance is bullshit because like I said, I contacted JPP just before the site went down for maintenance and all they would tell me is that the changes were a surprise.

If there was indeed another email that went out before the change happened on the 18th, then I would appreciate if someone could post it here.

 

[spoton]

Welcome onboard Slotsmagic! Have played a few times at your site, and eventhough I've experienced some errors myself, I've also experienced that you try to improve. Haven't been lucky enough to make a withdrawal yet, but hopefully i'll get lucky with one of your WMS-slots sometime.

I really hope you will continue to improve and pass the PAB, as I really like your slots.

As another poster wrote, you should edit out the "Spirit of the bonus"-themed clause.

 

[incrediblestuff]

I haven't read this whole thread yet, but would just like to say i also would be delighted to see SlotsMagic pass the baptism and become accredited, which would definitely entice me to play there more.

So far, after the screwed up launch, i have been pretty satisfied with whats on offer but as i am reading a lot of gambling forums i can't help to see that certain players, ones that did not deposit specifically, getting better offers then the ones that did deposit.
This is something i personally do not like, it makes me feel that once a player deposited they are no longer as much appreciated..
I know a lot of Casinos have marketing tactics like that,, thinking all that counts is crossing that "first deposit barrier".
I just don't like it nor find it befitting of a hopefully soon to be accredited Casino

For reference, the free 10 on sign up was for all, old and new, then there have been three promotions i am aware of for another 10 free, with up to 50 Free Spins: i only got the first one which was before i made a deposit, since then i have made a few deposits but did not get the other two offers, where as i read that non depositing players did. * who had also gotten their 10 free, and all the other offers..

You can see how that feels a bit unfair?
Anyway, that is just a small annoyance, nothing to prevent me from playing there again, but if i keep reading and see i am not getting such cool offers as opposed to other players, could fill up the bucket so to speak and make me stop playing there at the point of overflowing.

Then there is the current download Casino, i downloaded it because i was having connection issues with both Chrome and Mozilla, and that to the point where it was more then annoying. Support did tell me the download client would have no issues whatsoever, and the games would run smooth etc.

Well, apparently the download client uses an instance of IE, which i have deleted from my PC as good as it gets, so this has been causing some issues: at the moment i cannot use it save for a few games.

If i want to play WMS games, and those are the only ones that made me sign up at SM to be honest, i can only do it with Chrome.
So i hope you can find a fix for that, i don't know if i am the only one with this issue hence the post.

I would like to see some more good deposit bonuses (with free spins preferably) for smaller deposits, also am, not really aware of how the loyalty points count.

Further the experience has been fine, support was friendly and knowledgeable overall, and now that you are here i suppose things can only get better

So on that note welcome to the forums Krystal, and good luck

 

[Dinahnana]

I see you have been answering questions Krystal however you have yet to respond to my questions/concerns raised in my posts (see post no 51 and post no 53). If you can take a look at them and respond I would greatly appreciate it.

Since Slots Magic is now in the BOF section I have re-opened my account and am willing to give SM a shot but I would feel better if these questions are addressed first.
Cheers

 

[EGO]

thanks very much for your support and your suggestions have been noted

regarding the download client , can you please PM me your username and I will get someone to contact you to try to get to the bottom of your technical issues

I haven't read this whole thread yet, but would just like to say i also would be delighted to see SlotsMagic pass the baptism and become accredited, which would definitely entice me to play there more.

So far, after the screwed up launch, i have been pretty satisfied with whats on offer but as i am reading a lot of gambling forums i can't help to see that certain players, ones that did not deposit specifically, getting better offers then the ones that did deposit.
This is something i personally do not like, it makes me feel that once a player deposited they are no longer as much appreciated..
I know a lot of Casinos have marketing tactics like that,, thinking all that counts is crossing that "first deposit barrier".
I just don't like it nor find it befitting of a hopefully soon to be accredited Casino

For reference, the free 10 on sign up was for all, old and new, then there have been three promotions i am aware of for another 10 free, with up to 50 Free Spins: i only got the first one which was before i made a deposit, since then i have made a few deposits but did not get the other two offers, where as i read that non depositing players did. * who had also gotten their 10 free, and all the other offers..

You can see how that feels a bit unfair?
Anyway, that is just a small annoyance, nothing to prevent me from playing there again, but if i keep reading and see i am not getting such cool offers as opposed to other players, could fill up the bucket so to speak and make me stop playing there at the point of overflowing.

Then there is the current download Casino, i downloaded it because i was having connection issues with both Chrome and Mozilla, and that to the point where it was more then annoying. Support did tell me the download client would have no issues whatsoever, and the games would run smooth etc.

Well, apparently the download client uses an instance of IE, which i have deleted from my PC as good as it gets, so this has been causing some issues: at the moment i cannot use it save for a few games.

If i want to play WMS games, and those are the only ones that made me sign up at SM to be honest, i can only do it with Chrome.
So i hope you can find a fix for that, i don't know if i am the only one with this issue hence the post.

I would like to see some more good deposit bonuses (with free spins preferably) for smaller deposits, also am, not really aware of how the loyalty points count.

Further the experience has been fine, support was friendly and knowledgeable overall, and now that you are here i suppose things can only get better

So on that note welcome to the forums Krystal, and good luck

 

[vinylweatherman]

I did not receive any information prior to the migration. I was told that the site was scheduled to go down for maintenance and that something "magical" was going to happen. I contacted JPP live chat on the 17th to ask them specifically what the changes were as I thought that maybe they were removing the Progressive feature. I was told by Live Chat that they can not give any information regarding the change as it was a surprise and I would have to come back tomorrow at 9am.

I came back the next day at 9am only to be greeted with this messgae.

View attachment 46759

I found this message to be very confusing and did not fully understand what was going on. It was built as a "surprise" but clearly this is a major change that I would fully have expected live support to mention when I asked them about it the previous day. I then check my email to find this from JPP.

View attachment 46760

This seems to imply that all is well and it's just a makeover, no big deal. Obviously my first course of action at this stage is to login to Slotsmagic to see if my balance was transferred and how much of a rebate I got. In doing so I guess I must have then accepted the new terms although I do not recall this.

An account must have been created for me otherwise my balance could not have been transferred to Slotsmagic. The login was disable on JPP so what choice did I have?

I'm sure you got the legal side correct but failed to understand how players would perceive this. The whole thing was very confusing and I wasn't sure what was going on. To claim that players were notified in advance is bullshit because like I said, I contacted JPP just before the site went down for maintenance and all they would tell me is that the changes were a surprise.

If there was indeed another email that went out before the change happened on the 18th, then I would appreciate if someone could post it here.

This doesn't count. You were not allowed to know what was happening until it had already happened.

The email refers to "already purchased", so at this point it was too late for players to opt out of having their details transferred, all they could do was choose not to play any longer, but Skillonnet already had their data.

It also seems odd that WMS are simply ditching some of the games, rather than licensing them out. They spent money developing them, and have an opportunity to make "easy money" from a game that has already been developed, which is how games recoup their costs and then produce a profit stream for the company.

It seems odd also that they didn't simply sell Jackpot Party as a going concern to another operator, it would surely have brought in more money than closing it down and just selling on the player database. Both options would have achieved the aim of divesting the company of operating casinos to one focussed on licensing out it's games.

 

[EGO]

This to me looks like more than 48 hours unless I lost the ability to count. If I cashed out midday on Monday then it will remain pending until midnight the next day which would be Tuesday so that is 36 hours pending right there. Then I am unclear by the next part would it be processed on Wednesday or Thursday? Either way it is more than 48 hours

In normal circumstances we process all withdrawals by 12:00 each business day – meaning in your example that a midday request on Monday is complete by a midday request on Weds, so 48 hours. It can be plus or minus 12 hours, depending on the time you requested it.

So if my account is in GDP as it was when it was JPP since that was the only choice. I would want to deposit now via euro but according to the statement above I would incur exchange fees since I have to make the deposit first before I can pick a currency?

That’s correct. But if your day to day currency is EUR and you used to play on JPP in GBP then you were paying conversion fees every time you deposited or withdrew. Surely a one off currency fee to change is better than that ?

So if a player deposits and plays in Euro theoretically you could pay winnings in USD which would have a negative impact on the players winnings with regards to exchange rates and fees.

This is an old term and we need to remove it…thanks for pointing it out. We didn’t have a lot of business in other currencies when we wrote it and it’s a complete oversight that it’s still there.

I also found two areas in the t&c's covering irregular play which is more than what most sites have so it makes it a bit confusing:

Slots Magic reserves the right to withhold any withdrawals and/or confiscate all winnings and bonuses for irregular play. The wording ‘Irregular play’ may include but is not wholly restricted to any one or more of the following types of play: Low margin betting, equal betting, zero risk bets or hedge betting are considered irregular gaming when done purposely to exploit bonuses. In addition to this, the following are considered irregular playing patterns:
a. Placing single or multiple bets equal to or greater than 10% of the value of the bonus credited to the player account on a single game or hand, increasing the balance then changing the gaming pattern significantly (bet, game type, bet structure, etc) in order to complete the wagering requirements for that bonus.
b. Placing even money bets on Baccarat and Roulette.
c. Making large bets leading to a substantial gain followed by a drop in bet size equal to or greater than 75% of the previous average bet size in order to complete the wagering requirements for that bonus.
d. We have good reason to suspect that you have tried to exploit a bonus only to maximize your winnings, a bonus which was given by us in good faith only to extend your enjoyment.(eg. on acceptance of a bonus the wagering requirements are completed and funds are subsequently withdrawn).
In the event of a dispute, all decisions made by the casino will be final.

Before any withdrawals are processed, your play will be reviewed for any irregular playing patterns e.g. play patterns such as the playing for deliberate minimum risk, playing of equal, zero margin bets or hedge betting, placing single bets using your entire or the majority of your account balance and bonus, all of which shall be considered irregular gaming for bonus play-through requirement purposes. Should the Casino deem that practices such as this have been utilized, the Casino reserves the right to withhold any cashins and/or confiscate all winnings and bonuses.


Some of these are standard and I see no problem with. However item d. is a spirit of the bonus which means technically a players balance could be confiscated for vague reasons. You have enough terms in there already to cover AP and bonus abuse etc.

We disagree (from experience!) that we need to remove this term. However, I understand your concerns about how it reads and after discussing it with management we decided we will remove it and replace it with better wording which still achieves the same business goal. Of course we never use this term to remove winnings from legitimate users. Taking money from users for no reason is simply not our business model. We want happy players and we accept that many players win.

Finally the part in red I found alarming. Some players are low rollers and will play a slot on min bets this clause could see those winnings confiscated.

I’m sorry but I’m not sure how you reach this conclusion. We have no interest in doing anything irregular with legitimate users by using any sections of our bonus policy or terms and conditions. Actually I resent what you are implying !

Edit: I also found on the site that bonus of 100% are only given if deposit is made via credit card. Why is that?

It’s there for a reason and some people know exactly why it’s there. Please understand that revealing information like this in a public forum is not good business practice. I hate to go on about with the same old thing but we do not, have never, never will, confiscate money from legitimate casino players.

Sorry for the long post

No problem, sorry for the delay in answering

I was looking over your terms and conditions and came across this which I feel needs clarification:
We reserve the right to process withdrawals in EUR or USD regardless of the requested currency.

So if a player deposits and plays in Euro theoretically you could pay winnings in USD which would have a negative impact on the players winnings with regards to exchange rates and fees.

I also found two areas in the t&c's covering irregular play which is more than what most sites have so it makes it a bit confusing:

Slots Magic reserves the right to withhold any withdrawals and/or confiscate all winnings and bonuses for irregular play. The wording ‘Irregular play’ may include but is not wholly restricted to any one or more of the following types of play: Low margin betting, equal betting, zero risk bets or hedge betting are considered irregular gaming when done purposely to exploit bonuses. In addition to this, the following are considered irregular playing patterns:
a. Placing single or multiple bets equal to or greater than 10% of the value of the bonus credited to the player account on a single game or hand, increasing the balance then changing the gaming pattern significantly (bet, game type, bet structure, etc) in order to complete the wagering requirements for that bonus.
b. Placing even money bets on Baccarat and Roulette.
c. Making large bets leading to a substantial gain followed by a drop in bet size equal to or greater than 75% of the previous average bet size in order to complete the wagering requirements for that bonus.
d. We have good reason to suspect that you have tried to exploit a bonus only to maximize your winnings, a bonus which was given by us in good faith only to extend your enjoyment.(eg. on acceptance of a bonus the wagering requirements are completed and funds are subsequently withdrawn).
In the event of a dispute, all decisions made by the casino will be final.

Before any withdrawals are processed, your play will be reviewed for any irregular playing patterns e.g. play patterns such as the playing for deliberate minimum risk, playing of equal, zero margin bets or hedge betting, placing single bets using your entire or the majority of your account balance and bonus, all of which shall be considered irregular gaming for bonus play-through requirement purposes. Should the Casino deem that practices such as this have been utilized, the Casino reserves the right to withhold any cashins and/or confiscate all winnings and bonuses.


Some of these are standard and I see no problem with. However item d. is a spirit of the bonus which means technically a players balance could be confiscated for vague reasons. You have enough terms in there already to cover AP and bonus abuse etc.

Finally the part in red I found alarming. Some players are low rollers and will play a slot on min bets this clause could see those winnings confiscated.

Edit: I also found on the site that bonus of 100% are only given if deposit is made via credit card. Why is that?

Sorry for the long post

 

[JGslots]

Jackpot Party UK and Belgium couldn't continue in its format. WMS interactive would need to build the new games into the Jackpot Party shell to fit in with the JPP. It must have been deemed too expensive to keep making games for mass release and customised ones for just 2 websites.

They obviously want the big bucks off every site out there.

 

[Dinahnana]

This to me looks like more than 48 hours unless I lost the ability to count. If I cashed out midday on Monday then it will remain pending until midnight the next day which would be Tuesday so that is 36 hours pending right there. Then I am unclear by the next part would it be processed on Wednesday or Thursday? Either way it is more than 48 hours

In normal circumstances we process all withdrawals by 12:00 each business day – meaning in your example that a midday request on Monday is complete by a midday request on Weds, so 48 hours. It can be plus or minus 12 hours, depending on the time you requested it.

So if my account is in GDP as it was when it was JPP since that was the only choice. I would want to deposit now via euro but according to the statement above I would incur exchange fees since I have to make the deposit first before I can pick a currency?

That’s correct. But if your day to day currency is EUR and you used to play on JPP in GBP then you were paying conversion fees every time you deposited or withdrew. Surely a one off currency fee to change is better than that ?

So if a player deposits and plays in Euro theoretically you could pay winnings in USD which would have a negative impact on the players winnings with regards to exchange rates and fees.

This is an old term and we need to remove it…thanks for pointing it out. We didn’t have a lot of business in other currencies when we wrote it and it’s a complete oversight that it’s still there.

I also found two areas in the t&c's covering irregular play which is more than what most sites have so it makes it a bit confusing:

Slots Magic reserves the right to withhold any withdrawals and/or confiscate all winnings and bonuses for irregular play. The wording ‘Irregular play’ may include but is not wholly restricted to any one or more of the following types of play: Low margin betting, equal betting, zero risk bets or hedge betting are considered irregular gaming when done purposely to exploit bonuses. In addition to this, the following are considered irregular playing patterns:
a. Placing single or multiple bets equal to or greater than 10% of the value of the bonus credited to the player account on a single game or hand, increasing the balance then changing the gaming pattern significantly (bet, game type, bet structure, etc) in order to complete the wagering requirements for that bonus.
b. Placing even money bets on Baccarat and Roulette.
c. Making large bets leading to a substantial gain followed by a drop in bet size equal to or greater than 75% of the previous average bet size in order to complete the wagering requirements for that bonus.
d. We have good reason to suspect that you have tried to exploit a bonus only to maximize your winnings, a bonus which was given by us in good faith only to extend your enjoyment.(eg. on acceptance of a bonus the wagering requirements are completed and funds are subsequently withdrawn).
In the event of a dispute, all decisions made by the casino will be final.

Before any withdrawals are processed, your play will be reviewed for any irregular playing patterns e.g. play patterns such as the playing for deliberate minimum risk, playing of equal, zero margin bets or hedge betting, placing single bets using your entire or the majority of your account balance and bonus, all of which shall be considered irregular gaming for bonus play-through requirement purposes. Should the Casino deem that practices such as this have been utilized, the Casino reserves the right to withhold any cashins and/or confiscate all winnings and bonuses.


Some of these are standard and I see no problem with. However item d. is a spirit of the bonus which means technically a players balance could be confiscated for vague reasons. You have enough terms in there already to cover AP and bonus abuse etc.

We disagree (from experience!) that we need to remove this term. However, I understand your concerns about how it reads and after discussing it with management we decided we will remove it and replace it with better wording which still achieves the same business goal. Of course we never use this term to remove winnings from legitimate users. Taking money from users for no reason is simply not our business model. We want happy players and we accept that many players win.

Finally the part in red I found alarming. Some players are low rollers and will play a slot on min bets this clause could see those winnings confiscated.

I’m sorry but I’m not sure how you reach this conclusion. We have no interest in doing anything irregular with legitimate users by using any sections of our bonus policy or terms and conditions. Actually I resent what you are implying !

Edit: I also found on the site that bonus of 100% are only given if deposit is made via credit card. Why is that?

It’s there for a reason and some people know exactly why it’s there. Please understand that revealing information like this in a public forum is not good business practice. I hate to go on about with the same old thing but we do not, have never, never will, confiscate money from legitimate casino players.

Sorry for the long post

No problem, sorry for the delay in answering

Thank you for replying and clarifying a few points. I am glad that you will be rewording the terms. I am also glad that you are giving players reassurance that they will be paid. I myself am a low roller especially with WMS slots and I vary my bets from min up to 1.00 a go depending on the bankroll. Now I know if I play and win I will be paid

The last issue I have is the ability to use someone else's credit card (even with supported documented permission), I don't think this should be there at all because it can lead to fraud if a player had access to somebody's details (ID,Copy of credit card etc) and forged the signature of that person. I am sure it can and does happen.

I am going to give Slots Magic a shot next week and will post my feedback (I will make sure I deposit via my debit card)

 

[Jory]

The email refers to "already purchased", so at this point it was too late for players to opt out of having their details transferred, all they could do was choose not to play any longer, but Skillonnet already had their data.
.

So does this mean that when an accredited casino or any other casino wishes to cease trading, they can then sell off all customers personal information including their password?

Whether its in the terms or not it doesn't feel right. I could login to Slotsmagic with the same email and password so that information was transfered from one system to another. For Slotsmagic to create my account they had to have known my password for JPP.

I would have expected a forced password reset at the very least.

 

[vinylweatherman]

Edit: I also found on the site that bonus of 100% are only given if deposit is made via credit card. Why is that?

It’s there for a reason and some people know exactly why it’s there. Please understand that revealing information like this in a public forum is not good business practice. I hate to go on about with the same old thing but we do not, have never, never will, confiscate money from legitimate casino players.

Load of bollocks really, not impressed. Loads of legitimate players steer clear of using their day to day banking and cards for online gambling. For starters, they don't want it listed on a statement that a spouse or partner might see. They may also not want their bank to know that they gamble as it could affect their ability to get loans or a mortgage, and under recent new lending regulations, banks are now supposed to look into outgoings for things like hobbies and holidays, and seeing regular online gambling transactions will put quite a dent in one's ability to get a mortgage.

£100 is just as good whether it comes from a card, UKash, or elsewhere. The ONLY difference would be the procedures for determining the players' ID (perhaps a little easier if they can be steered into registering a valid credit card), and complying with anti money laundering requirements.

You are also steering players into involving their day to day bank accounts in their online gambling, which is unwise in a responsible gambling sense.

You do not have permission to view link Log in or register now.

The requirement that it must be a CREDIT card (as opposed to debit) is the biggest concern of all because you are encouraging players to use borrowed money to play, with the carrot that only using borrowed money gets them the best offers.

It also exposes you to the risk of chargebacks, which other methods do not. If your confidential reasons trump the scourge of chargebacks, then maybe chargebacks are not as big a problem as we are being lead to believe. Couple this with the ability to use credit cards of a third party, and you are wide open to chargeback fraud.

If you have non legitimate players who are after the bonus ("professional" players?), they will simply get a credit card for that purpose. A "credit builder" card, or a pre pay card (see link below for an example), would entail less rigorous checks of credit worthiness as they are designed for people who have an empty credit history so that they can build one up. An empty file makes it harder to rely on an electronic verification check on a player.

You do not have permission to view link Log in or register now.

Given that you inherited your players largely from the UK (Jackpot Party), this policy of encouraging players to use credit cards over other methods could fall foul of the guidance regarding responsible gambling.

Card companies recognised the issue way back in 2006, and have taken steps to deter the use of their cards for online gambling.

You do not have permission to view link Log in or register now.

 

[Dinahnana]

Load of bollocks really, not impressed. Loads of legitimate players steer clear of using their day to day banking and cards for online gambling. For starters, they don't want it listed on a statement that a spouse or partner might see. They may also not want their bank to know that they gamble as it could affect their ability to get loans or a mortgage, and under recent new lending regulations, banks are now supposed to look into outgoings for things like hobbies and holidays, and seeing regular online gambling transactions will put quite a dent in one's ability to get a mortgage.

£100 is just as good whether it comes from a card, UKash, or elsewhere. The ONLY difference would be the procedures for determining the players' ID (perhaps a little easier if they can be steered into registering a valid credit card), and complying with anti money laundering requirements.

You are also steering players into involving their day to day bank accounts in their online gambling, which is unwise in a responsible gambling sense.

You do not have permission to view link Log in or register now.

The requirement that it must be a CREDIT card (as opposed to debit) is the biggest concern of all because you are encouraging players to use borrowed money to play, with the carrot that only using borrowed money gets them the best offers.

It also exposes you to the risk of chargebacks, which other methods do not. If your confidential reasons trump the scourge of chargebacks, then maybe chargebacks are not as big a problem as we are being lead to believe. Couple this with the ability to use credit cards of a third party, and you are wide open to chargeback fraud.

If you have non legitimate players who are after the bonus ("professional" players?), they will simply get a credit card for that purpose. A "credit builder" card, or a pre pay card (see link below for an example), would entail less rigorous checks of credit worthiness as they are designed for people who have an empty credit history so that they can build one up. An empty file makes it harder to rely on an electronic verification check on a player.

You do not have permission to view link Log in or register now.

Given that you inherited your players largely from the UK (Jackpot Party), this policy of encouraging players to use credit cards over other methods could fall foul of the guidance regarding responsible gambling.

Card companies recognised the issue way back in 2006, and have taken steps to deter the use of their cards for online gambling.

You do not have permission to view link Log in or register now.

I have brought the issue regarding third party credit cards twice in this thread so I am eagerly awaiting a response to that. I was shocked to find it in the t&c's and was immediately reminded of louiseboxx's case where the daughter used her fathers credit card without permission while he was in hospital. If you live in the same house it is easy enough to get the details of your relative and forge permission signatures and then use their card. The same thing could easily happen in Slotsmagic.

Also with the bonus I agree about the credit card issue. I use ewallets along with paysafecard. I would have thought chargebacks would be nigh on impossible with these methods (especially Ukash and Paysafecard). I did make the assumption that bonuses would be granted with debit card as well as credit card so that was an error on my part. I don't like to use my debit card because it takes a couple of days to get the money but with Slotsmagic withdrawal times it would take a cashout a week to hit my card.

 

[vinylweatherman]

I have brought the issue regarding third party credit cards twice in this thread so I am eagerly awaiting a response to that. I was shocked to find it in the t&c's and was immediately reminded of louiseboxx's case where the daughter used her fathers credit card without permission while he was in hospital. If you live in the same house it is easy enough to get the details of your relative and forge permission signatures and then use their card. The same thing could easily happen in Slotsmagic.

Also with the bonus I agree about the credit card issue. I use ewallets along with paysafecard. I would have thought chargebacks would be nigh on impossible with these methods (especially Ukash and Paysafecard). I did make the assumption that bonuses would be granted with debit card as well as credit card so that was an error on my part. I don't like to use my debit card because it takes a couple of days to get the money but with Slotsmagic withdrawal times it would take a cashout a week to hit my card.

That's not 100% clear, as both types tend to be run the same way. I have a debit card that shows up as a "credit card" in the casino cashier, and it goes through just the same.

The real problem is that they are positively encouraging players to start gambling using a credit card, and it seems that there is unanimous support among those interested in responsible gambling practice that using credit cards is the worst idea of all.

There is even pressure being put on the UK government to ban outright the use of credit cards for online gambling; credit cards are already banned from use in land gambling of any sort. Remote gambling is clearly a legal anomaly waiting to be brought into line, as the ban on credit cards in land establishments was brought in due to concerns about people gambling away money they don't own, and ending up heavily in debt.

Now, what happens in the banking industry when someone gambles on a credit card, then goes to the bank to say they can't make the repayments, and need to agree a repayment scheme, IVA, or just go bankrupt. The card company knows damn well that under these circumstances they are at best going to get back pennies in the pound, so they may decide to shift the burden onto the gambling site, arguing that they failed in their duty of care by allowing a player gamble so much borrowed money away. Although the player won't get their losses back, in effect, by using borrowed money they have shifted the burden onto their bank as they won't have to repay 100% of it back.

This scenario may be why many card providers outright block gambling transactions, despite it currently being legal to process such transactions to a credit card. Others charge high fees as a deterrent, and these probably cushion the blow if they can't recover gambling debt from some customers.

 

[Dinahnana]

That's not 100% clear, as both types tend to be run the same way. I have a debit card that shows up as a "credit card" in the casino cashier, and it goes through just the same.

The real problem is that they are positively encouraging players to start gambling using a credit card, and it seems that there is unanimous support among those interested in responsible gambling practice that using credit cards is the worst idea of all.

There is even pressure being put on the UK government to ban outright the use of credit cards for online gambling; credit cards are already banned from use in land gambling of any sort. Remote gambling is clearly a legal anomaly waiting to be brought into line, as the ban on credit cards in land establishments was brought in due to concerns about people gambling away money they don't own, and ending up heavily in debt.

Now, what happens in the banking industry when someone gambles on a credit card, then goes to the bank to say they can't make the repayments, and need to agree a repayment scheme, IVA, or just go bankrupt. The card company knows damn well that under these circumstances they are at best going to get back pennies in the pound, so they may decide to shift the burden onto the gambling site, arguing that they failed in their duty of care by allowing a player gamble so much borrowed money away. Although the player won't get their losses back, in effect, by using borrowed money they have shifted the burden onto their bank as they won't have to repay 100% of it back.

This scenario may be why many card providers outright block gambling transactions, despite it currently being legal to process such transactions to a credit card. Others charge high fees as a deterrent, and these probably cushion the blow if they can't recover gambling debt from some customers.

True but nearly all online casino's take credit cards so this is not solely a Slotsmagic issue and probably should be on it's own thread. Ladbrokes also had that stupid rule no bonus unless deposit with credit card. I think casinos do it because perhaps it costs them less in fees to process credit/debit cards then it does other methods. That's just my opinion.

PS I do want to see that third party credit card use removed. No casino should allow such a thing IMHO.

 

[EGO]

Sorry for not getting back to you sooner but after discussing things internally we have decided to make one post regarding the migration of players from JPP to SlotsMagic and our marketing strategy to make it a successful handover. There have been quite a few posts on this subject so please bear with me until Monday/Tuesday and hopefully I will be able to cover all the points raised including yours.

I did not receive any information prior to the migration. I was told that the site was scheduled to go down for maintenance and that something "magical" was going to happen. I contacted JPP live chat on the 17th to ask them specifically what the changes were as I thought that maybe they were removing the Progressive feature. I was told by Live Chat that they can not give any information regarding the change as it was a surprise and I would have to come back tomorrow at 9am.

I came back the next day at 9am only to be greeted with this messgae.

View attachment 46759

I found this message to be very confusing and did not fully understand what was going on. It was built as a "surprise" but clearly this is a major change that I would fully have expected live support to mention when I asked them about it the previous day. I then check my email to find this from JPP.

View attachment 46760

This seems to imply that all is well and it's just a makeover, no big deal. Obviously my first course of action at this stage is to login to Slotsmagic to see if my balance was transferred and how much of a rebate I got. In doing so I guess I must have then accepted the new terms although I do not recall this.

An account must have been created for me otherwise my balance could not have been transferred to Slotsmagic. The login was disable on JPP so what choice did I have?

I'm sure you got the legal side correct but failed to understand how players would perceive this. The whole thing was very confusing and I wasn't sure what was going on. To claim that players were notified in advance is bullshit because like I said, I contacted JPP just before the site went down for maintenance and all they would tell me is that the changes were a surprise.

If there was indeed another email that went out before the change happened on the 18th, then I would appreciate if someone could post it here.

 

[JGslots]

One very good plus point for this place is the excellent customer service. If they could just get the community chat back and i can get back to seeing GLINNNNNDA BUBBLES BIG WIN OMFG... I do miss all that lol.

IS there Nobody else out there who is completely missing Riches of Rome/Jungle Cats Life of Luxury Slots?


Bah, Sort it Out WMS,

 

[vinylweatherman]

True but nearly all online casino's take credit cards so this is not solely a Slotsmagic issue and probably should be on it's own thread. Ladbrokes also had that stupid rule no bonus unless deposit with credit card. I think casinos do it because perhaps it costs them less in fees to process credit/debit cards then it does other methods. That's just my opinion.

PS I do want to see that third party credit card use removed. No casino should allow such a thing IMHO.

"Most casinos" accept credit cards, but they don't try to steer players towards playing on credit, and away from methods of deposit that require them to have up front access to the money they are gambling.

It can't be about the fees, because the rep can't disclose any reasoning on a public forum, as though there is some dark secret about non credit card deposits that they want as few people knowing about as possible.

It's actually bollocks, I have found by experimentation that I can empty an MGS fruitie just as easily from a credit card deposit as any other. I would love to demonstrate this, but sadly I can't as such things no longer exist as of lunchtime Friday.

What they WILL get are increasingly frustrated customers who will be lured into using their credit card by the carrot of it being the only way to get the best boni, only to realise how damn frustrating it can be to have their bank's trigger happy software flag 50% of their attempts as potential fraud, and lock the card until the verification contact has been made and completed successfully, by which time they can try the deposit again, only to find that the bonus offer has by then expired. Some won't know any better, but others will question why the easy and trouble free deposit methods are a pariah for the casino, whereas the troublesome ones are what they want players to use.

 

[kidgloves]

IS there Nobody else out there who is completely missing Riches of Rome/Jungle Cats Life of Luxury Slots?

Meeeeeeeeeeeeeeeeeeeeeeeeee

 

[spoton]

"Most casinos" accept credit cards, but they don't try to steer players towards playing on credit, and away from methods of deposit that require them to have up front access to the money they are gambling.

It can't be about the fees, because the rep can't disclose any reasoning on a public forum, as though there is some dark secret about non credit card deposits that they want as few people knowing about as possible.

Wouldn't suprise me if credit card companies have a higher percent of non-payers when it comes to gambling. Here in Norway even the gambling company owned by the state can't take credit cards, and personally i think it's pretty fair. We weren't even allowed to buy booze or wine on credit until a few years ago. But as you if it was about a higher percentage of non payers I guess the fees for those kind of transactions would be higher, and they arent.

 

[EGO]

Thanks for your comment about our Customer Service
and community chat will be back

Can't give you a date though but I will keep you posted

One very good plus point for this place is the excellent customer service. If they could just get the community chat back and i can get back to seeing GLINNNNNDA BUBBLES BIG WIN OMFG... I do miss all that lol.

IS there Nobody else out there who is completely missing Riches of Rome/Jungle Cats Life of Luxury Slots?


Bah, Sort it Out WMS,

 

[vinylweatherman]

Wouldn't suprise me if credit card companies have a higher percent of non-payers when it comes to gambling. Here in Norway even the gambling company owned by the state can't take credit cards, and personally i think it's pretty fair. We weren't even allowed to buy booze or wine on credit until a few years ago. But as you if it was about a higher percentage of non payers I guess the fees for those kind of transactions would be higher, and they arent.

They are here in the UK. Those card providers that still allow gambling transactions have introduced a specific category for them, whereas in the past they were treated as regular purchases, for which there were no fees. Now, some card companies charge a 2% fee on gambling transactions, along with interest rates of up to 30% per year from the day it is debited from the card. It acts as a strong deterrent to the responsible gambler who would prefer to have that extra 2% in their bankroll at the casino, but it does nothing to deter someone "on tilt" who is chasing with whatever money they can get hold of and into the casino. The problem is that with credit cards, you can chase way beyond the point of being completely broke, and can then delay the inevitable by weeks, even months, by juggling several credit cards. When things eventually fail, they fail big, with huge debts and no means for the card company to recover them from their customer. Presumably the fees are to mitigate the losses from these bad customers.

The easy way for casinos to circumvent the problem is to miscode the transactions the same as they do in the US. It will allow players to make deposits without the card company or their bank detecting them as being gambling related, but it would not look too good if this was found out by the banks or the UKGC.

I had ONE casino, accredited here, that regularly ran my card deposits through as "software purchase", and charging 1p less than the true amount. It was completely unnecessary as I am in the UK, and it was a card that held out longest in treating gambling as purchases. If anything, me suddenly buying £699.99 worth of software twice weekly from a South African company should have looked damn suspicious, and it didn't reflect too well on the card provide that they just let it go through without their fraud department checking with me that I was actually making these transactions.

It also made me realise that now that card companies deter gambling transactions, they would still slip through as "software purchase", with no fees, no interest from day one, and with a merchant effectively breaching EU anti money laundering regulations.

If casinos really are preferring credit cards above other methods, they are unlikely to want to lose the option altogether, and some may look to these tricks originally developed for the US market and use them within the EU.

This could expose them to the "accidental chargeback", because a UK customer would expect a £700 deposit to go through as £700 "for gambling", and if they got a call from their bank asking "Have you been purchasing £1399.98 worth of Software in the last week?", they could easily say "No" and the bank would react as though it was fraud, which would mean a chargeback for £1399.98 being put through.

Since I knew how the US dodge worked, being a member here, I did NOT contact my bank because I realised that what I was really seeing on my statement were the two £700 deposits that I had made and lost. How many UK players would figure this out when under pressure by their banks fraud team on the phone, as opposed to answering "No, I didn't buy any software". Even if they later figured out what had happened and told the bank it was OK after all, it would drop the casino right in it with the regulators.

 

[wigan rl]

Well i'll post about my experience

I was a reg on jpp it was my favorite site when slots took over i gave them a chance and was very disappointed

The games kept crashing and had a real bad lag

I got the 100% bonus and was told i could only use it on certain games which where awful

They lost me after 1 session one of the worst experiences i've had online

 

[EGO]

yea, it was bad in the beginning as I explained in a previous post .
I can only ask you to give it another try. The games are working flawlessly and all of our bonuses are now available for all WMS games.

Well i'll post about my experience

I was a reg on jpp it was my favorite site when slots took over i gave them a chance and was very disappointed

The games kept crashing and had a real bad lag

I got the 100% bonus and was told i could only use it on certain games which where awful

They lost me after 1 session one of the worst experiences i've had online

 

[Dinahnana]

Hi Krystal I was wondering if you looked at my post about Slotsmagic allowing third party credit card deposits and if you would care to comment? I have mentioned it several times in this thread already. Thanks

 

[EGO]

As I mentioned over the weekend please find below as full as explanation as I can give as to our strategy and tactics regarding the migration of players from JPP to SlotsMagic.

Hopefully it covers all the issues raised by this community in posts about the change from JPP to SlotsMagic.

In fact, handover is a good word. We had been working with WMS for some months after concluding the deal to acquire the assets of JPP and the plans were worked out by both Companies with differing objectives.

From our point of view we wanted to maximize the number of players migrating, why pay huge sums for a database of players and then not do everything possible to get all the same players to move across to the new software? We would be crazy not to do it and financially irresponsible not to try and make it 100% if possible. So our marketing plan was as you know it, entice existing players about changes coming, inform them that their accounts have been transferred, offering free money and other incentives and then a full range of bonus and other offers to get them to move across.

No apologies here, we run a business and this was our initial marketing strategy. We actually did it well and had a huge uptake of the offers with a lot of players moving across to SlotsMagic.

From Scientific Games side they wanted a professional takeover as they had vested a lot in the name JPP and still do today. Our tactics were approved and cleared as well by the different Licensing Jurisdictions we have to answer to. One major decision was that the announcement of the sale and the date of Migration would not be disclosed prior to the actual date of handover. We complied.

There was no deception just good and well recognized business and marketing practice that has been used for years when migrating players from one platform to another. – again, the overall deal and marketing plan was presented fully to the Alderney and Malta regulators who knew that the players affected were being transferred to a reliable, safe, multi- jurisdiction, multi-licensed operator. They also knew that we had a procedure in place for users that did not want to migrate (this was a requirement for the plan to be accepted)

And now we have many thousands of happy customers who used to play on JPP and now play at SlotsMagic

I also saw a few comments about users not being given the choice as to whether their data was sold or not (email and website referred to ‘already purchased’). It’s true that your data was passed to SlotsMagic but it’s also true that you could have contacted us to have your details removed. The option was explained in the email sent just prior to the new site being made available and it was also on the jackpotparty.com – quite a few users took this option and of course we complied.

There was a post regarding the ‘password’ so I’ll address that now.

There were no passwords sent from JPP to SlotsMagic, in fact SlotsMagic still don’t have your JPP password. How the log-in works is that you input your password – our gaming system then connects to an algorithm which creates a hash and salt value of your password (each a long list of characters). This hash and salt value is then matched to the hash/salt value which JPP gave to SlotsMagic – if it matches you are in, if not you are not.

The last things I’d like to address are the few comments about why Scientific Gaming didn’t sell the whole casino platform and a final comment about the games. Regarding the platform – it would have been very unlikely that an operator with no platform of their own was going to buy JackpotParty – if that had happened they’d need to start from ground up with servers, staffing, license, procedures, operational buildings…so what that left was for Scientific to sell to an established operator and for an established operator it makes a lot more business sense to buy the user data and migrate them to their platform.

The flip side to this (an established operator buying the whole gaming platform) would have been a lot more difficult and expensive project for the operator. They (we!) would have had 2 gaming systems running on different technology to support, two completely different backoffices meaning that customer support had to look in 2 places and financial reporting coming to different sources. There’s a lot more to it obviously, but that’s the reason that the sale was a data sale and not technology.

Lastly about the games – Scientific/WMS have had their games online for a while and made a business decision about what to keep and what to remove. Unfortunately this was not under our control. What we added was a large catalogue of own produced games , content from Next gen, Amaya and Aristocrat with many more to come. No one can replace a game you love or are used to but we certainly tried to offer alternatives which had proven success . Now new favorites are being discovered and our commitment to new slots and games is our priority so you will always find something fresh and exciting at SlotsMagic

Sorry for not getting back to you sooner but after discussing things internally we have decided to make one post regarding the migration of players from JPP to SlotsMagic and our marketing strategy to make it a successful handover. There have been quite a few posts on this subject so please bear with me until Monday/Tuesday and hopefully I will be able to cover all the points raised including yours.

 

[Jory]

From our point of view we wanted to maximize the number of players migrating, why pay huge sums for a database of players and then not do everything possible to get all the same players to move across to the new software? We would be crazy not to do it and financially irresponsible not to try and make it 100% if possible. So our marketing plan was as you know it, entice existing players about changes coming, inform them that their accounts have been transferred, offering free money and other incentives and then a full range of bonus and other offers to get them to move across.

No apologies here, we run a business and this was our initial marketing strategy. We actually did it well and had a huge uptake of the offers with a lot of players moving across to SlotsMagic.

To be fair though the site didn't actually work. You purchased a database of WMS players and the one thing on your site that didn't work was WMS games.

It took a very very long time to fix the problems by which stage people had lost interest and started playing elsewhere.

If your site actually worked from day one then you could easily have migrated 90+% of active JPP players without hassle.

I'm sorry but I don't think I would call the migration a job well done. At the time it felt like a complete disaster. I wanted to play at SlotsMagic but couldn't as the games wouldn't load. With JPP gone the only option was to find another site to play at.

Hopefully though the technical problems are gone forever and things move forward from here.

 

[wigan rl]

yea, it was bad in the beginning as I explained in a previous post .
I can only ask you to give it another try. The games are working flawlessly and all of our bonuses are now available for all WMS games.

Having seen some vids on youtube i can see the lag is gone/better on the download version i heard

The only reason i played on jpp was for the wms slots and the jpp but to be told i had to play the bonus off you on certain games kind of grated me i may comeback and give it a whirl in the future

 

[ecopac]

Just chipping in here, I have resolved the issues I had with closing my account down now, to be fair Krystal kept in contact with me and handled the situation well over PM. She's explained the reasons it happened and gave me assurances about it not happening again, which I am happy with.

Of all the issues, let's hope that having an active and efficient rep on the site will make things better there.

 

[Azzurri]

So, any good experiences to report, lol?

8 pages in and still waiting. Rep says they have many happy customers, so where are they? Like to hear their experiences.

Personally, I told the rep I had major technical issues when they first started and I tried them with the $10 no deposit bonus. Her response to me was that this couldn't be possible because I'm from Australia, and the issues were only on games restricted to my country. WTF? Ok, so I just made it up then. So why didn't I make my first deposit after? Those on this site that know me, know I'm not short of a dollar, and am always happy to try a new trusted site and sub.

I find the reps response offensive, and for that reason I will never play here, and they lose a potential regular high depositor. Well done SM, lol.

You try to show a new site a bit of support, and get smacked in the face in return. You'd think they would want all the support they can get given the extremely poor reputation they have here already.

Should have known better, and trusted the other members previous comments. Stick to the proven sites, and give these pretenders a miss.

Good luck SM, cause you'll need it with that attitude. Obviously I vote a big no for passing the BOF.

 

[Dinahnana]

My experience

So today I made my first deposit at Slotsmagic and took the welcome bonus. Had a few hours of enjoyable play. Some WMS games had a slight lag every now and again and a couple got stuck and had to be reloaded. I did enjoy my session even though I had 50euro wiped out playing 300 shields at 0.25 bets now I hate that game and don't know what all the fuss is about Anyway I did have occasion to contact live chat at the start and found them very helpful. So all in all it was a good experience.

Now if I could get Krystal to answer my question which I have posed on this thread many times and have not gotten a response I feel like throwing all my toys out of the pram. I will quote my original question and see if I get an answer as I feel this is an important issue:

I also found in the t&c's that you can deposit via someone else's credit card which should be a no no as far as I am concerned. When I read this I recalled the story of member louiseboxx on this forum a couple of weeks ago. This practice could encourage such behaviour. AFAIK no other casino allows you to do this and rightly so. I think this term definitely needs to change ASAP.

Players who make a credit card deposit using someone else’s credit card, will be requested to provide copies of the credit card, ID documents from the credit card holder and Slots Magic account holder and will be sent via email a Letter of Authority form. This form must be signed and completed by the Credit Card Holder and the Slots Magic account holder.

 

[EGO]

I am amazed you have posted this attack on SlotsMagic and me.

You have either misread ,misunderstood or just ignored my answer in our private messages or your plan was to do this anyway if I didn't give you any free money.

Please give me permission to publish our Private Messages so this Community can judge the veracity of your ridiculous and unnecessary post

So, any good experiences to report, lol?

8 pages in and still waiting. Rep says they have many happy customers, so where are they? Like to hear their experiences.

Personally, I told the rep I had major technical issues when they first started and I tried them with the $10 no deposit bonus. Her response to me was that this couldn't be possible because I'm from Australia, and the issues were only on games restricted to my country. WTF? Ok, so I just made it up then. So why didn't I make my first deposit after? Those on this site that know me, know I'm not short of a dollar, and am always happy to try a new trusted site and sub.

I find the reps response offensive, and for that reason I will never play here, and they lose a potential regular high depositor. Well done SM, lol.

You try to show a new site a bit of support, and get smacked in the face in return. You'd think they would want all the support they can get given the extremely poor reputation they have here already.

Should have known better, and trusted the other members previous comments. Stick to the proven sites, and give these pretenders a miss.

Good luck SM, cause you'll need it with that attitude. Obviously I vote a big no for passing the BOF.

 

[homerbert]

why you not answer on osulle question?

 

[whodatrec]

I to experienced alot of lag in the beginning, but it has gotten better. Ive had the same issue on all Skillonnet casinos and WMS games. For me atleast. But all the sites ive played recentley including Slotsmagic seams to run better now.

I also cashed out from Slotsmagic and the only negative thing i have to say about the casino is that the money was pending for 24-48 hours and then took almost a week to hit my bank account. Recentley cashed out from a different Skillonnet casino and that money hit my account in 1 day. So im not sure why it took so long for Slotsmagic? As i`m sure they all use the same payment company?

I also have one question about the RTP on your games.. Does your WMS slots run on the same RTP as other WMS casinos or lower? What are the % on Ruby Slippers and Bruce Lee?

 

[Dinahnana]

why you not answer on osulle question?

Thanks Homerbert

 

[homerbert]

Ok, i have question to a rep also.
Few years ago, i was working in queen vegas casino as dedicated affiliate manager. I have direct contact with owners of casino, etc.
The thing is, that no one, even owners of white label, can not resolve any player problem, because everything decide directly skill-on-net. Nothing, if player had problem, even owner of casino have nothing to do.
So, did slots magic is white label of skill on net? Did you have chance to really help players? IF yes, this is wonderful, thanks.

 

[EGO]

Sorry for the delay in answering but this is not my field of expertise so I needed to talk to our Cashiers for guidance on this.

We do not accept third party deposits and we are clear on that from this term:

All winnings will be void if your name does not match the name on the credit card you use.

However the term you posted previously is obviously confusing things:

Players who make a credit card deposit using someone else’s credit card, will be requested to provide copies of the credit card, ID documents from the credit card holder and EUcasino account holder and will be sent via email a Letter of Authority form. This form must be signed and completed by the Credit Card Holder and the EUcasino account holder.

We had this term in place so that if someone did make a deposit with third party details we had the right to confirm whether the deposit was legitimate or not and the result of this check would help us decide how to deal with the matter.

But we have now decided to remove it.

Thanks for your patience

Krystal

Hi Krystal I was wondering if you looked at my post about Slotsmagic allowing third party credit card deposits and if you would care to comment? I have mentioned it several times in this thread already. Thanks

 

[Dinahnana]

Sorry for the delay in answering but this is not my field of expertise so I needed to talk to our Cashiers for guidance on this.

We do not accept third party deposits and we are clear on that from this term:

All winnings will be void if your name does not match the name on the credit card you use.

However the term you posted previously is obviously confusing things:

Players who make a credit card deposit using someone else’s credit card, will be requested to provide copies of the credit card, ID documents from the credit card holder and EUcasino account holder and will be sent via email a Letter of Authority form. This form must be signed and completed by the Credit Card Holder and the EUcasino account holder.

We had this term in place so that if someone did make a deposit with third party details we had the right to confirm whether the deposit was legitimate or not and the result of this check would help us decide how to deal with the matter.

But we have now decided to remove it.

Thanks for your patience

Krystal

Thank you very much Krystal. I am delighted to hear that news. I am glad that Slots Magic is making a real effort in order to resolve outstanding inconsistencies in the t&c's. I am looking forward to playing there again in the future

 

[EGO]

the answers to your questions are yes and yes

Ok, i have question to a rep also.
Few years ago, i was working in queen vegas casino as dedicated affiliate manager. I have direct contact with owners of casino, etc.
The thing is, that no one, even owners of white label, can not resolve any player problem, because everything decide directly skill-on-net. Nothing, if player had problem, even owner of casino have nothing to do.
So, did slots magic is white label of skill on net? Did you have chance to really help players? IF yes, this is wonderful, thanks.

 

[EGO]

Thanks for reporting how things have improved

Regarding your cash out I have no idea why it took that amount of time but we do process most withdrawals in around 48 working hours. Perhaps some 3rd party event affected the actual delivery of the money to your account, sorry I cant be more specific.

What I can be specific about is the RTP

All casinos with WMS games have the same RTP.

The RTP for Ruby Slippers is 95.96%, Bruce Lee is 96.05% and Bruce Lee Dragons Tale is 95.92%

Krystal

I to experienced alot of lag in the beginning, but it has gotten better. Ive had the same issue on all Skillonnet casinos and WMS games. For me atleast. But all the sites ive played recentley including Slotsmagic seams to run better now.

I also cashed out from Slotsmagic and the only negative thing i have to say about the casino is that the money was pending for 24-48 hours and then took almost a week to hit my bank account. Recentley cashed out from a different Skillonnet casino and that money hit my account in 1 day. So im not sure why it took so long for Slotsmagic? As i`m sure they all use the same payment company?

I also have one question about the RTP on your games.. Does your WMS slots run on the same RTP as other WMS casinos or lower? What are the % on Ruby Slippers and Bruce Lee?

 

[AC7X]

Another observation in the terms and conditions:

Unless stated otherwise, we ask that you wager a total of the purchase and bonus thirty times (30) before requesting a withdrawal. If the bonus is a no-deposit bonus then we ask you to wager the amount of the bonus eighty (80) times before requesting a withdrawal.

This makes it sound like the wagering requirement is 30x(D+B), when in fact the wagering is only 30xB at Slotsmagic. This would have been enough to put me off depositing had someone at Casinomeister not informed me that it was only 30xB.

I didn't play at Slotsmagic when the merger first happened, so never experienced any of the lag or annoying background music, but I have made a few deposits since they claimed to sort things out and the slots have played fine. I have had one withdrawal paid out with no issues, and have another two on the way which I'm not anticipating any problems with.