Logo
external image

Baptism by Fire - success Slotsmagic (was Jackpot Party)

Status
Not open for further replies.
The Dude

The Dude

The artist formally known as Casinomeister
Hall Of Fame Awardee Shield Meister
Joined
Jun 30, 1998
Location
Bierland
Let's welcome Slotsmagic to the BBF section. This was once Jackpot Party - an award winning Accredited casino that had many happy players. Since they were sold and rebranded as Slotsmagic, their accreditation at Casinomeister was forfeited. So we are starting from scratch here. :D

So let's welcome them into the fi-yah. Please post your kudo, complaints, comments and critiques here.

You can sign up at the casino here:
https://www.casinomeister.com/goto/?c=slotsmagic

Please give a warm welcome to the rep - she is located here:
https://www.casinomeister.com/forums/members/
 
I honestly think you would be nuts to add them to the accredited list after the way everything was handled. Both the casino and affiliate side of things, including blackmail.

Edit: Had a couple of pm's and I will try add to this post at a later stage, sorry it was short. I was just a bit busy at the time, but I figured most people knew of the problems. I also have no faith what so ever in the company that took Jackpotparty over.
 
Last edited:
Ok this is taken from my other thread located here https://www.casinomeister.com/forums/threads/slotsmagic.62144/ and moved into this thread as per Casinomeisters advice:

In a nutshell, I tried to close my account 3 times with them back on the 26th March, this request still hasn't been actioned and the account is still open today. After requesting my account closure, rather stupidly I got sucked in by some bonus offers and the release of a new game that I like and isn't available anywhere else which has resulted in me losing £1492 post closure request. I accept this was my choice to deposit and subsequently lose it, my compulsive habits took over :-(

Here's the email thread (read from bottom up):

---------------
26/03/14

Hi

Nothing in particular has happened. I just find it very difficult to win on your site. I play at a few other places and I just prefer the feel of the sites there.

I'd just like to push ahead with the closure please.

Thanks

___________________

Dear

Thank you very much for your email.

I am really sorry that you took this decision.

May I ask what happened? I can see that you didnt like the withdrawal procedure and my colleague Delia spoke with our payments department to arrange a faster withdrawal next time except if its a weekend.

We are also talking with them to fins a more permanent solution to this.

We really want to find a solution for you regarding this issue

If you require any further assistance do not hesitate to contact us.

Best regards
--
Tereza
VIP Manager - SlotsMagic
www.slotsmagic.com
Email: [email protected]
Skype me: VIPLoungeTeam

___________________________________

On 3/26/2014 8:05 PM, wrote:
Hi

As expected it didn't go well at all. I'd like to proceed with the account closure please.

Thanks



-------- Original message --------
From: Tereza VIP SlotsMagic
Cc: [email protected]
Subject: Close Account

Dear

Thank you very much for your email.

We are very happy that you have decided to give it another try

I have credited your account with 100 bonus as we promised and to get it please click on cashier, bonuses.

I wish you good luck and we will be happy to see you win !!

If you require any further assistance do not hesitate to contact us.

Best regards
--
Tereza
VIP Manager - SlotsMagic
www.slotsmagic.com
Email: [email protected]
Skype me: VIPLoungeTeam

Hi Delia

Ok I will give it a try.

Many thanks



-------- Original message --------
From: Delia VIP Slots Magic
Subject: Re: Close Account



Thank you very much for sending us your request in writing.

I'm really upset you decided to leave our casino.

I had a chat with our payments department regarding your reasons for wanting to close the account, and they offered to send your next withdrawal faster. Also, in the future you can contact us in chat when you have a withdrawal and we will see what we can do to process it faster if possible. The payments department is working on a more permanent solution for processing withdrawals faster.

I saw you had a withdrawal in the weekend and because it was the weekend and it was not processed I saw you canceled and played it. Could I offer you a non-deposit bonus of 100 so you can try your luck again? Maybe you will be lucky and if you have a withdrawal I can send it to you faster this time.

I'll be waiting for your reply.

Kind regards,

Delia
--
VIP Manager - SlotsMagic
www.SlotsMagic.com
Email: [email protected]
Skype me: VIPLoungeTeam
On 26/03/2014 10:10, wrote:

Hello

Please can you close my casino account with immediate effect. This is the email address linked to my account

Thanks.

______________________________________________________
 
I agree with lockinlove its going to be a firing squad with unlimited rounds, I do not think they deserve to be related to jp? Its like me buying a mcdonalds restaurant and changing it to kfc & saying it was mcds,
They need to get there act together, I agree that every 1 deserves a chance but if they cannot be bothered to even change there terms, Which will even go in there favour, Do not close accounts when asks, (that alone should not even be aloud in the bbf) But they have seem to put it together in the last few weeks as I my self have kept a close eye on them, Lets see as I have just deposit a few quid before the announcement of bbf,
Lets see what complaints roll in and how quickly they can deal with them, I still do not agree with the title Brian, Sorry but in my eyes its got nothing to do with jp, Only thing thing that relates them is our details, Im giving them a shot as cannot be as bad as some of them out there and if they had the check to ask to be on here than looks like there there arss is in gear
 
Who exactly pulls the strings there now - it's a business registered in Cyprus (in that case probably Russian owned?) and uses the flaccid Maltese LGA. Apparently cash-outs were handled in the speedy JPP manner but have subsequently slowed. Plus account closure on JPP used to be possible from the interface, i.e. 1/3/6 months breaks and this vital RG tool seems to have disappeared which IMO is not a sign of good ethos behind the site. You now have to go through the 'heavies' in CS via e-mail who will of course question you and offer bribes not to close.
Mmmm.....
 
They are the only casino I've ever dealt with who have blatantly lied to me.

When they purchased my account from Jackpot Party I emailed them immeditly asking if the staff from JPP will be running SlotsMagic. For me this was the most important aspect of the switchover as I knew all the staff there well and they were honest people who were excellent at their job.

They responded telling me that everything is just how it was and the only thing that has changed is the name of the site. This of course was a lie and easily confirmed by the signature on the email.

I was also never asked to accepted the new terms and conditions as they were much different to those from JPP. Again they claim everything is just how it was, only the name changed.

If you are going to lie to customers then don't expect them to trust you with their money.

The switchover was handled really poorly and the games didn't even work. I would spend 45 minutes trying to get a game to load only for it to crash minutes later. Again CS were not helpful at all and seemed to be unaware of the severity of the problem. They would rather blame my browser and internet than accept their site was broken.

To me this baptism seems no more than a desperate last attempt to keep their business open. For me the damage has already been done and I'm sure I'm not the only one to have closed my account and moved on.
 
I also would like a response from them regarding user ecopac's issue. He requested his account closed 3 times and they failed to comply. Also as Jor2000 stated they weren't exactly forthcoming with regards to the sale. The old guard didn't even bother to let CM know that the casino was sold or whatever happened:confused:
Also this change took place a couple of months ago and AFAIK no rep has posted yet. I know now they have a new rep and hopefully things will change. I have to say I am surprised to find them in the BBF section. Who knows they may surprise us all; however I am going to wait a while before I reopen my account and deposit there.
 
The Slots Magic download client lies dormant gathering dust on my desktop and has done for some weeks now.
Again, like others they really lost me at the critical time of switch over as the site was running like a 1 legged dog.
Firstly my login details from Jackpot Party which they claim were supposed to work, didn't. I had to sign up as a new user which immediately alienated me from what I considered a site I had a personal connection to previously.
The user interface was a train wreck, multiple games unavailable or connection/lag issues. Even the links on the front window went to the wrong games.
How anybody can get it so spectacularly wrong at the very point they need to get it spectacularly right is beyond me.
Another annoyance lately is the email promo's, every other promo keeps telling how I am somehow a VIP so they have this 'special' offer for VIP's - given I haven't spun a reel there since the first couple of weeks launch, that just smacks of desperation.
All the bonus offers appear to be exactly the same recently - deposit low/medium/high to get xlow/xmedium/xhigh deposit match. It's boring and carries normal wagering requirements that don't entice me.
They need to mix up their promo offers, take a long hard look at the history of Jackpot Profile players and see which individuals need a little more enticement with offers that just might be cashable on if they expect those players to return on a regular basis.
JPP used to be my casino of choice. Ironically since it's demise my playing profile has seriously decreased, frequency, stake unit, the whole lot which now I see is a good thing, so for being so bad at trying to be good, I thank you Slots Magic!
 
Jor2000 said:
They are the only casino I've ever dealt with who have blatantly lied to me.

When they purchased my account from Jackpot Party I emailed them immeditly asking if the staff from JPP will be running SlotsMagic. For me this was the most important aspect of the switchover as I knew all the staff there well and they were honest people who were excellent at their job.

They responded telling me that everything is just how it was and the only thing that has changed is the name of the site. This of course was a lie and easily confirmed by the signature on the email.

I was also never asked to accepted the new terms and conditions as they were much different to those from JPP. Again they claim everything is just how it was, only the name changed.

If you are going to lie to customers then don't expect them to trust you with their money.

The switchover was handled really poorly and the games didn't even work. I would spend 45 minutes trying to get a game to load only for it to crash minutes later. Again CS were not helpful at all and seemed to be unaware of the severity of the problem. They would rather blame my browser and internet than accept their site was broken.

To me this baptism seems no more than a desperate last attempt to keep their business open. For me the damage has already been done and I'm sure I'm not the only one to have closed my account and moved on.
Click to expand...
They told me the exact same thing (lies) I bet even jp staff was not even told? Still got my emails from chat when I ask the same thing,
 
osulle said:
I also would like a response from them regarding user ecopac's issue. He requested his account closed 3 times and they failed to comply. Also as Jor2000 stated they weren't exactly forthcoming with regards to the sale. The old guard didn't even bother to let CM know that the casino was sold or whatever happened:confused:
Also this change took place a couple of months ago and AFAIK no rep has posted yet. I know now they have a new rep and hopefully things will change. I have to say I am surprised to find them in the BBF section. Who knows they may surprise us all; however I am going to wait a while before I reopen my account and deposit there.
Click to expand...

Yes ecopac thread is now closed, ? Its wrong with them nice emails and them trying to entice him to play with bonus, Its not good enough, as stated that alone should not even be close to a bbf, I no as I tried closing my account and still open (emails saved)
I just download casinio it was like down loading wikipeda, crash my computer, took 49 quid of me, no bonus round and max win was like x4 stake and playing 30p 40p spins
 
spintee said:
Yes ecopac thread is now closed, ? Its wrong with them nice emails and them trying to entice him to play with bonus, Its not good enough, as stated that alone should not even be close to a bbf, I no as I tried closing my account and still open (emails saved)
I just download casinio it was like down loading wikipeda, crash my computer, took 49 quid of me, no bonus round and max win was like x4 stake and playing 30p 40p spins
Click to expand...

Ecopac was told to post his issue here on this thread once Bryan opened it and rightly so because it warrants a response by the new rep. His issue is post no 4 on this thread.:)
 
osulle said:
Ecopac was told to post his issue here on this thread once Bryan opened it and rightly so because it warrants a response by the new rep. His issue is post no 4 on this thread.:)
Click to expand...

All good than :) I just been on the live help, I will stick to my omy firsts posts and say they still need a kick, Fuking helpless, I will not deposit there its of my list now, Like most sites read of a bit of info, They should all no the score, not go looking for answers and when you do get it the things you already no, Im sorry but untill I hear good storys than of my list, (again) Not good enought and surprised there in bbf, I got a felling its more trouble than its worth
 
I made a withdrawal which took forever. Pending for over ten days. Live chat came up with new reasons as to why everyday. When I finally got paid I got £65 to my account instead of the £100 I cashed out. :what:

JackpotParty was my favorite site, Slotsmagic is the worst site i've ever dealt with.
 
PCJACKPOT2008 said:
I made a withdrawal which took forever. Pending for over ten days. Live chat came up with new reasons as to why everyday. When I finally got paid I got £65 to my account instead of the £100 I cashed out. :what:

JackpotParty was my favorite site, Slotsmagic is the worst site i've ever dealt with.
Click to expand...

Thats not good, was not alot of money either, what if was a good few grand? what they do with the rest put it back into your account ?
 
PCJACKPOT2008 said:
I made a withdrawal which took forever. Pending for over ten days. Live chat came up with new reasons as to why everyday. When I finally got paid I got £65 to my account instead of the £100 I cashed out. :what:

JackpotParty was my favorite site, Slotsmagic is the worst site i've ever dealt with.
Click to expand...

Okay I know they just got posted to BBF in the wee hours but the rep has yet to chime in. I know its only 10:45am but I would have thought they would have at least posted a hello message by now. I guess I am impatient.

When the rep does finally come she has a lot of issues to address. Jackpot did they charge you £35 to process your withdrawal?
 
So far, so good. :rolleyes:

Call me crazy, but I'm going to predict an early epic fail of mega proportions. Just my opinion, and I never played here purely based on the complaints on this forum. Rightly so, and thank you to my forum family for the warnings, and sorry you had to endure this mess.

I think the rep should just refund everyone, and forfeit the BOF. Just my opinion of course.
 
Azzurri said:
So far, so good. :rolleyes:

Call me crazy, but I'm going to predict an early epic fail of mega proportions. Just my opinion, and I never played here purely based on the complaints on this forum. Rightly so, and thank you to my forum family for the warnings, and sorry you had to endure this mess.

I think the rep should just refund everyone, and forfeit the BOF. Just my opinion of course.
Click to expand...

Azzurri you and I have had our differences but right now I am leaning on the side of agreeing with you. However I do hope that Slotsmagic can deal with the important issues that have been raised on this forum and improve and possibly make a great accredited casino in the future. If they make an effort then I will try and give them a shot. :)
 
osulle said:
Okay I know they just got posted to BBF in the wee hours but the rep has yet to chime in. I know its only 10:45am but I would have thought they would have at least posted a hello message by now. I guess I am impatient.

When the rep does finally come she has a lot of issues to address. Jackpot did they charge you £35 to process your withdrawal?
Click to expand...

Iagree mate where are they? & would like to no about the other 35?
 
osulle said:
Azzurri you and I have had our differences but right now I am leaning on the side of agreeing with you. However I do hope that Slotsmagic can deal with the important issues that have been raised on this forum and improve and possibly make a great accredited casino in the future. If they make an effort then I will try and give them a shot. :)
Click to expand...

I agree that every 1 has there own opinon, I see many of debates, I hope we stick together on this 1 and like you said there trying but where are they ? I hold to my cash for now untill we get real support,
I wish every 1 happy spins
 
osulle said:
Okay I know they just got posted to BBF in the wee hours but the rep has yet to chime in. I know its only 10:45am but I would have thought they would have at least posted a hello message by now. I guess I am impatient.

When the rep does finally come she has a lot of issues to address. Jackpot did they charge you £35 to process your withdrawal?
Click to expand...

I got paid in SEK to my account so the exchange rate lost me £35. Never heard of such poor rates.
 
I love their slots. Never had any problems, made two withdrawals, both times took about 48 hours to get money.
 
PCJACKPOT2008 said:
I got paid in SEK to my account so the exchange rate lost me £35. Never heard of such poor rates.
Click to expand...

Well that bloody sucks:mad: I am sorry for you Pcjackpot. I'd be mega pissed too:( If you played in sterling you should have been paid in sterling. At least that is the case for every casino I have played with I get paid in the currency I play in.
 
I am shocked this crowd has reached the BBF status on Casinomeister.
With all the issues that have arisen after the take over from JPP,non working games,bad CS,lies being told to customers,not closing accounts upon request from customer.
Casinomeister is great but I think this one might be a mistake.
They should have been rogues long time ago in my opinion.

I tried to play about 10 times since they have rebranded and on NONE of the occasions the games were loading or extremely slow.
On one occasion I won €100.00,cashed it out but after 5 days still no payout and I decided to reverse the withdrawal and lost it back.
And this was after my account was fully verified and I withdrew to Skrill which is instant when processed.

So no way hosé I will ever spend a penny in this rathole again.

And I do love WMS but I play them elsewhere.
 
Hi everybody

My name is Krystal and I am the Rep for SlotsMagic. Thanks for the welcome ( wow) and for allowing us to hopefully become an accredited Casino in your Community sometime in the future.

So far the posts since yesterday have referred to the beginning few weeks of the launch of SlotsMagic and the migration of players from JackpotParty.

I can try to deal with each and every one of your posts but to be honest I will have to request from you SM usernames and wade through all the correspondence in an attempt to give you the appropriate answer.

We have a policy in the Forums of not answering personal issues in open Forum but by PM, so I think the best approach is to tell you what happened with the JPP deal , what went wrong initially, and what we have done to change things since then.

Then if there are any outstanding issues that some of you may have I will be happy to look into them if you PM me your username
By the way we did follow a lot of the welcomed feedback that was posted here and we did implement some changes that were suggested. We didn’t enter the debate directly because we thought that was for accredited Casinos only but we did take note of many of the positive suggestions that were made at the time.

Well here goes, I will keep it as short as possible

Scientific Gaming decided to close Jackpotparty and we were lucky enough to be selected by them to take over the database and continue to offer all the WMS games along with many other games and features that were previously not on offer to JPP players before. Yes certain features that made JPP unique would have to go, like the chat (which is coming back by the way) and many of the existing games but that was beyond our control. What we did do was offer table games, loads more slots, live casino, a download client plus many more languages and payment methods. We added 24 hour support, increased RTP of 1% on all our slots and our VIP points have no restrictions or wagering attached as did JPP.

Yes, we did change a lot, but remember the Casino was closing down. Thousands of JPP players have seen the benefits of the added games and features and like it but also mourn the loss of one of their favourite casinos which Scientific Gaming decided was no longer in line with their business model.

Ok let’s get back to the issues the players experienced.

No matter the amount of testing we did once the button was pushed to go live with SlotsMagic all of our existing stuff like live casino, our own slots and table games were fine but the WMS games started going wrong. Technical errors starting mounting despite WMS techies and ours working side by side to ensure a smooth integration. Needless to say that’s why some of you found the games slow, stopping halfway through a spin etc. and every time it was fixed within hours it started happening again.

Thankfully that was resolved and for a long time now the WMS games run as smoothly as all the rest of the content on the site and are proving to be hugely popular as we expected.

We are really disappointed with how the launch turned out. Everything was tested and working 3 weeks before the launch, staff were trained and ready and never in our wildest dreams did we think that we would get hit by technical stuff, it was a complicated migration and integration but we have been around for over 10 years and this has never happened before. We really apologise for the bad service and deserve all the criticism that was thrown at us over those weeks.

I saw some posts today that perhaps will be answered with this fact. Up until a short while back we worked directly with JJP employees to assist us in various tasks for the new Casino. From the IT side that co -working continues today but we also had the JPP VIP team join us in our offices and the affiliate guys were working with us for over 1 month after the closure of their casino. It was very much a dual effort because WMS insisted that their players were the priority in the migration and rightly so.

In fact, let me tell you what we have changed since that very shaky start, many of the things coming from your posts and feedback from other communities plus direct contact with many players themselves:

- We turned off the lobby music by default. You can still switch it on if you want!
- Bonuses are now valid on ALL WMS games
- Fifteen new slots or re-releases have been added, many of them first-run or before other casinos get them:
Zeus III, Rainbow Riches, Giants Gold , Raging Rhino, Gems Gems Gems , Fire queen and Wicked Riches. Plus others like Troy Super Spin, Professor Bubbles, Safe Hackers, Zombie Bar, Mega Nudge – plus we’re committed to releasing loads more new exciting content every month with the first of Aristocrat games this month and all games from IGT and Novomatic to follow.
- A Lower minimum bet has also been introduced
- And Penny Slots have been added

I know there are some other suggestions but perhaps we can leave them for the future. We’re happy to hear even more of course.

Affiliates have been mentioned a few times in the posts I have seen. Let’s deal with that now.

We made the decision to continue with Jackotparty’s affiliates despite the fact that we purchased the database and had no contractual duty to do so. Remember JPP was closing down and all affiliates would be paid up to closing date and then the players would have been lost. All we asked existing affiliates was to change all JPP banners, links and reviews etc to that of SlotsMagic and then we would honour the deal they had at JPP and pay for all players that we were able to migrate to SlotsMagic. Many of JPP’s affiliates agreed that this was fair and are now reaping the rewards of two income streams, new traffic for SlotsMagic and old players still generating revenues. I hope some of them who are members of this community will come forward and attest to how well it worked out for them.

Finally, a few words about our Bonus policy.

We give a lot of bonuses and we pay out a lot. Our terms and conditions may not suit all players so we urge you to read them. It’s the way we run our business and its our Bonus model, some will no doubt disagree with the conditions but most probably won’t care. So if bonuses are important to you please read the terms and then decide if you want to use SlotsMagic bonuses or not.

Thanks for getting to the end of this long post, they will not be anywhere near as long in future.

I hope it clears up or at least explains a number of the issues that have previously been posted.

I’m sure you will keep writing and I’ll jump in as soon as I can each time.
 
SlotsMagic said:
Hi everybody

My name is Krystal and I am the Rep for SlotsMagic. Thanks for the welcome ( wow) and for allowing us to hopefully become an accredited Casino in your Community sometime in the future.

So far the posts since yesterday have referred to the beginning few weeks of the launch of SlotsMagic and the migration of players from JackpotParty.

I can try to deal with each and every one of your posts but to be honest I will have to request from you SM usernames and wade through all the correspondence in an attempt to give you the appropriate answer.

We have a policy in the Forums of not answering personal issues in open Forum but by PM, so I think the best approach is to tell you what happened with the JPP deal , what went wrong initially, and what we have done to change things since then.

Then if there are any outstanding issues that some of you may have I will be happy to look into them if you PM me your username
By the way we did follow a lot of the welcomed feedback that was posted here and we did implement some changes that were suggested. We didn’t enter the debate directly because we thought that was for accredited Casinos only but we did take note of many of the positive suggestions that were made at the time.

Well here goes, I will keep it as short as possible

Scientific Gaming decided to close Jackpotparty and we were lucky enough to be selected by them to take over the database and continue to offer all the WMS games along with many other games and features that were previously not on offer to JPP players before. Yes certain features that made JPP unique would have to go, like the chat (which is coming back by the way) and many of the existing games but that was beyond our control. What we did do was offer table games, loads more slots, live casino, a download client plus many more languages and payment methods. We added 24 hour support, increased RTP of 1% on all our slots and our VIP points have no restrictions or wagering attached as did JPP.

Yes, we did change a lot, but remember the Casino was closing down. Thousands of JPP players have seen the benefits of the added games and features and like it but also mourn the loss of one of their favourite casinos which Scientific Gaming decided was no longer in line with their business model.

Ok let’s get back to the issues the players experienced.

No matter the amount of testing we did once the button was pushed to go live with SlotsMagic all of our existing stuff like live casino, our own slots and table games were fine but the WMS games started going wrong. Technical errors starting mounting despite WMS techies and ours working side by side to ensure a smooth integration. Needless to say that’s why some of you found the games slow, stopping halfway through a spin etc. and every time it was fixed within hours it started happening again.

Thankfully that was resolved and for a long time now the WMS games run as smoothly as all the rest of the content on the site and are proving to be hugely popular as we expected.

We are really disappointed with how the launch turned out. Everything was tested and working 3 weeks before the launch, staff were trained and ready and never in our wildest dreams did we think that we would get hit by technical stuff, it was a complicated migration and integration but we have been around for over 10 years and this has never happened before. We really apologise for the bad service and deserve all the criticism that was thrown at us over those weeks.

I saw some posts today that perhaps will be answered with this fact. Up until a short while back we worked directly with JJP employees to assist us in various tasks for the new Casino. From the IT side that co -working continues today but we also had the JPP VIP team join us in our offices and the affiliate guys were working with us for over 1 month after the closure of their casino. It was very much a dual effort because WMS insisted that their players were the priority in the migration and rightly so.

In fact, let me tell you what we have changed since that very shaky start, many of the things coming from your posts and feedback from other communities plus direct contact with many players themselves:

- We turned off the lobby music by default. You can still switch it on if you want!
- Bonuses are now valid on ALL WMS games
- Fifteen new slots or re-releases have been added, many of them first-run or before other casinos get them:
Zeus III, Rainbow Riches, Giants Gold , Raging Rhino, Gems Gems Gems , Fire queen and Wicked Riches. Plus others like Troy Super Spin, Professor Bubbles, Safe Hackers, Zombie Bar, Mega Nudge – plus we’re committed to releasing loads more new exciting content every month with the first of Aristocrat games this month and all games from IGT and Novomatic to follow.
- A Lower minimum bet has also been introduced
- And Penny Slots have been added

I know there are some other suggestions but perhaps we can leave them for the future. We’re happy to hear even more of course.

Affiliates have been mentioned a few times in the posts I have seen. Let’s deal with that now.

We made the decision to continue with Jackotparty’s affiliates despite the fact that we purchased the database and had no contractual duty to do so. Remember JPP was closing down and all affiliates would be paid up to closing date and then the players would have been lost. All we asked existing affiliates was to change all JPP banners, links and reviews etc to that of SlotsMagic and then we would honour the deal they had at JPP and pay for all players that we were able to migrate to SlotsMagic. Many of JPP’s affiliates agreed that this was fair and are now reaping the rewards of two income streams, new traffic for SlotsMagic and old players still generating revenues. I hope some of them who are members of this community will come forward and attest to how well it worked out for them.

Finally, a few words about our Bonus policy.

We give a lot of bonuses and we pay out a lot. Our terms and conditions may not suit all players so we urge you to read them. It’s the way we run our business and its our Bonus model, some will no doubt disagree with the conditions but most probably won’t care. So if bonuses are important to you please read the terms and then decide if you want to use SlotsMagic bonuses or not.

Thanks for getting to the end of this long post, they will not be anywhere near as long in future.

I hope it clears up or at least explains a number of the issues that have previously been posted.

I’m sure you will keep writing and I’ll jump in as soon as I can each time.
Click to expand...

Welcome and thank you for being honest. It is greatly appreciated. Can I ask you firstly would you require old JPP players to submit new KYC documents in order to cash out? And what is your payout policy? (how quick do you pay out, do you have a pending period and do you payout on weekends)
My second question for those who had old JPP accounts and had no choice but to play in GDP can the currency be changed to euro?

Finally with regards to some players who had difficulty closing their accounts (see ecopac's post) I would like to see that addressed on the forum because responsible gambling is an important issue.
Thank You in advance for answering these questions.
 
osulle said:
Welcome and thank you for being honest. It is greatly appreciated. Can I ask you firstly would you require old JPP players to submit new KYC documents in order to cash out? And what is your payout policy? (how quick do you pay out, do you have a pending period and do you payout on weekends)
My second question for those who had old JPP accounts and had no choice but to play in GDP can the currency be changed to euro?

Finally with regards to some players who had difficulty closing their accounts (see ecopac's post) I would like to see that addressed on the forum because responsible gambling is an important issue.
Thank You in advance for answering these questions.
Click to expand...

Yes, I noticed and Krystal omitted to mention that SM has REMOVED the account tools that can offer take-a-break options/SE but they do still have DL's. Needs sorting.:)

One good thing - albeit temporarily SM have removed the chat which in turn means no more 'lucky ****ing dust' or 'Glinda PLEEEESE' .....
 
Welcome and finally some1 has awakened
,
We made the decision to continue with Jackotparty’s affiliates despite the fact that we purchased the database and had no contractual duty to do so.
Fair enough but was quick enough to fill jjp players email boxes up?

Also you stated about bonus, In my opinion the bonus seems fair 30x bonus but terms state different?

I can see that you are now trying but you most probably lost a bunch of good players for not sorting every thing out at the beginning, I wish you the best of luck & no doubt I will play again as long as I see every thing is running smooth, Games are ok when deposits yesterday, Help seemed to be a bit clued up on things, lets hope it goes upwards from here
 
Welcome to the forum and thanks very much for the information.

One of my favourite games was released recently Wicked Riches. But my, and many others favourite life of luxury progressive still hasn't come back. Please tell me that WMS are bringing this back too and it's not lost forever.

One thing I think you guys have lost is the personal touch. I was a VIP at JP and even met Josh and the team in London and also was lucky enough to go for the launch of JackpotParty.be.

The VIP system was a lot more generous at JP, every single week I would get a £500 match x 10B WR, yes it's a great offer but they knew I would be playing a lot through the week and thus felt like a genuine way of rewarding me.

Now on the new site it is very hard to win on the x 30 bonus. I guess we were spoilt and the great casino jackpot party once was has gone forever.

Warm Regards,

Rob
 
Question regarding the migration process.

When I joined JPP I read and accepted their T&C's. Without prior warning my account was migrated to Slotsmagic. At what stage did I agree to the T&C's of SlotsMagic?

I'm not comfortable with having my personal information sold to the highest bidder and an account being created without my consent. Your casino was keen to portray that it was business as usual behind the scenes and that this was just an update to the JPP website. This was simply not true. Your casino had different T&C's/Bonus Policy none of which I had ever agreed to.

You should have been honest from the beginning about the whole changeover process. Many customers were left wondering just wtf is going on.

More importantly, would you agree that Jackpot Party and Slotsmagic should be seen and treated as two completely different companies?
 
Would be good to see more variety like JP offered.

They had all sorts of promotions like wager rewards, get 20 losing spins in a row for a bonus £50, bonus when the jackpots dropped. Bonus when you got a win over x 200 stake.

It what made the place fun along with the clear and transparent way the casino was fantastically run.
 
SlotsMagic said:
Hi everybody

My name is Krystal and I am the Rep for SlotsMagic. Thanks for the welcome ( wow) and for allowing us to hopefully become an accredited Casino in your Community sometime in the future.

So far the posts since yesterday have referred to the beginning few weeks of the launch of SlotsMagic and the migration of players from JackpotParty.

I can try to deal with each and every one of your posts but to be honest I will have to request from you SM usernames and wade through all the correspondence in an attempt to give you the appropriate answer.

We have a policy in the Forums of not answering personal issues in open Forum but by PM, so I think the best approach is to tell you what happened with the JPP deal , what went wrong initially, and what we have done to change things since then.

Then if there are any outstanding issues that some of you may have I will be happy to look into them if you PM me your username
By the way we did follow a lot of the welcomed feedback that was posted here and we did implement some changes that were suggested. We didn’t enter the debate directly because we thought that was for accredited Casinos only but we did take note of many of the positive suggestions that were made at the time.

Well here goes, I will keep it as short as possible

Scientific Gaming decided to close Jackpotparty and we were lucky enough to be selected by them to take over the database and continue to offer all the WMS games along with many other games and features that were previously not on offer to JPP players before. Yes certain features that made JPP unique would have to go, like the chat (which is coming back by the way) and many of the existing games but that was beyond our control. What we did do was offer table games, loads more slots, live casino, a download client plus many more languages and payment methods. We added 24 hour support, increased RTP of 1% on all our slots and our VIP points have no restrictions or wagering attached as did JPP.

Yes, we did change a lot, but remember the Casino was closing down. Thousands of JPP players have seen the benefits of the added games and features and like it but also mourn the loss of one of their favourite casinos which Scientific Gaming decided was no longer in line with their business model.

Ok let’s get back to the issues the players experienced.

No matter the amount of testing we did once the button was pushed to go live with SlotsMagic all of our existing stuff like live casino, our own slots and table games were fine but the WMS games started going wrong. Technical errors starting mounting despite WMS techies and ours working side by side to ensure a smooth integration. Needless to say that’s why some of you found the games slow, stopping halfway through a spin etc. and every time it was fixed within hours it started happening again.

Thankfully that was resolved and for a long time now the WMS games run as smoothly as all the rest of the content on the site and are proving to be hugely popular as we expected.

We are really disappointed with how the launch turned out. Everything was tested and working 3 weeks before the launch, staff were trained and ready and never in our wildest dreams did we think that we would get hit by technical stuff, it was a complicated migration and integration but we have been around for over 10 years and this has never happened before. We really apologise for the bad service and deserve all the criticism that was thrown at us over those weeks.

I saw some posts today that perhaps will be answered with this fact. Up until a short while back we worked directly with JJP employees to assist us in various tasks for the new Casino. From the IT side that co -working continues today but we also had the JPP VIP team join us in our offices and the affiliate guys were working with us for over 1 month after the closure of their casino. It was very much a dual effort because WMS insisted that their players were the priority in the migration and rightly so.

In fact, let me tell you what we have changed since that very shaky start, many of the things coming from your posts and feedback from other communities plus direct contact with many players themselves:

- We turned off the lobby music by default. You can still switch it on if you want!
- Bonuses are now valid on ALL WMS games
- Fifteen new slots or re-releases have been added, many of them first-run or before other casinos get them:
Zeus III, Rainbow Riches, Giants Gold , Raging Rhino, Gems Gems Gems , Fire queen and Wicked Riches. Plus others like Troy Super Spin, Professor Bubbles, Safe Hackers, Zombie Bar, Mega Nudge – plus we’re committed to releasing loads more new exciting content every month with the first of Aristocrat games this month and all games from IGT and Novomatic to follow.
- A Lower minimum bet has also been introduced
- And Penny Slots have been added

I know there are some other suggestions but perhaps we can leave them for the future. We’re happy to hear even more of course.

Affiliates have been mentioned a few times in the posts I have seen. Let’s deal with that now.

We made the decision to continue with Jackotparty’s affiliates despite the fact that we purchased the database and had no contractual duty to do so. Remember JPP was closing down and all affiliates would be paid up to closing date and then the players would have been lost. All we asked existing affiliates was to change all JPP banners, links and reviews etc to that of SlotsMagic and then we would honour the deal they had at JPP and pay for all players that we were able to migrate to SlotsMagic. Many of JPP’s affiliates agreed that this was fair and are now reaping the rewards of two income streams, new traffic for SlotsMagic and old players still generating revenues. I hope some of them who are members of this community will come forward and attest to how well it worked out for them.

Finally, a few words about our Bonus policy.

We give a lot of bonuses and we pay out a lot. Our terms and conditions may not suit all players so we urge you to read them. It’s the way we run our business and its our Bonus model, some will no doubt disagree with the conditions but most probably won’t care. So if bonuses are important to you please read the terms and then decide if you want to use SlotsMagic bonuses or not.

Thanks for getting to the end of this long post, they will not be anywhere near as long in future.

I hope it clears up or at least explains a number of the issues that have previously been posted.

I’m sure you will keep writing and I’ll jump in as soon as I can each time.
Click to expand...


Hi Krystal,

Thanks for a very open and honest feedback.
I haven't tried playing on Slotsmagic anymore for a while but if they do run smooth now it would be fair to give it another chance.
In your reply I also see some very positive notes like the plan to take Novomatic slots aboard which would be great as I do love both WMS and Novomatic games.
Great also to see cleared out what actually did happen when JPP was taken over,I think this should have been communicated to old JPP players way back but at least it has been properly explained now.

My last question is,what is the RTP now for let's say Kronos as it runs standard at around 95.96% on most casino's.
But if you say you have upped the RTP with 1%,does that mean 1% from the original JPP settings which were very low due to the jackpot system they had in place?
Or did you up 1% on top of the 95.96%?

Because if you only upped it 1% from JPP RTP settings it still would be lower RTP compared to the WMS running on most online casino's without you guys having an incentive in place that justifies the lower RTP settings overall.

I rather play WMS on standard settings 95-96 ish % then on 92-93% offcourse. :-)

So thanks again for your explanation and I sincerely hope you can make SM a place worthwile playing.
If so,I defo want to give you guys another fair shot!


Mark.
 
Jor2000 said:
Question regarding the migration process.

When I joined JPP I read and accepted their T&C's. Without prior warning my account was migrated to Slotsmagic. At what stage did I agree to the T&C's of SlotsMagic?

I'm not comfortable with having my personal information sold to the highest bidder and an account being created without my consent. Your casino was keen to portray that it was business as usual behind the scenes and that this was just an update to the JPP website. This was simply not true. Your casino had different T&C's/Bonus Policy none of which I had ever agreed to.

You should have been honest from the beginning about the whole changeover process. Many customers were left wondering just wtf is going on.

More importantly, would you agree that Jackpot Party and Slotsmagic should be seen and treated as two completely different companies?
Click to expand...


Not true, and a deception under the control of Slotsmagic. This initial deception, along with all the technical issues, has done far more damage than good, it was a stupid business move to assume players would be so easily fooled.

Clearly, there is NOTHING left of the old Jackpot Party other than the player database.

Also interesting is how closely the new management dodged a bullet. Had they cut out the affiliates, but continued to profit from the players they brought over (remembering that officially, this was simply a rebranding, not a sale), Slotsmagic would be under fire for "doing a Grand Prive", and like Grand Prive, could have suffered blacklisting and a boycott from a large number of affiliates. Doing the right thing morally, rather than what their lawyers said they could get away with, has probably been of more value than they think, they still have the affiliates on board.

It also seems odd why they couldn't have bought the casino, rather than just the database, it was closing after all, so why did Scientific Gaming have such a problem with the "easy solution", which probably WOULD have made players comfortable with the idea of a sale, so no need for any deception. They wouldn't have had to spend months fixing something that wasn't broken, and would have had a working WMS casino during the period of upheaval. Perhaps Slotsmagic could then have been opened as a sister casino, and both run in parallel until all bugs had been ironed out, after which the option would have been to merge the two and tell players that their Jackpot Party account details would now work in Slotsmagic, and that on a given future date, the migration would be complete with the old WMS only Jackpot Party being closed in favour of the multi provider Slotsmagic.

Being less of a shock for legacy Jackpot Party players, fewer would have jumped ship during the early stages.
 
vinylweatherman said:
Not true, and a deception under the control of Slotsmagic. This initial deception, along with all the technical issues, has done far more damage than good, it was a stupid business move to assume players would be so easily fooled.

Clearly, there is NOTHING left of the old Jackpot Party other than the player database.

Also interesting is how closely the new management dodged a bullet. Had they cut out the affiliates, but continued to profit from the players they brought over (remembering that officially, this was simply a rebranding, not a sale), Slotsmagic would be under fire for "doing a Grand Prive", and like Grand Prive, could have suffered blacklisting and a boycott from a large number of affiliates. Doing the right thing morally, rather than what their lawyers said they could get away with, has probably been of more value than they think, they still have the affiliates on board.

It also seems odd why they couldn't have bought the casino, rather than just the database, it was closing after all, so why did Scientific Gaming have such a problem with the "easy solution", which probably WOULD have made players comfortable with the idea of a sale, so no need for any deception. They wouldn't have had to spend months fixing something that wasn't broken, and would have had a working WMS casino during the period of upheaval. Perhaps Slotsmagic could then have been opened as a sister casino, and both run in parallel until all bugs had been ironed out, after which the option would have been to merge the two and tell players that their Jackpot Party account details would now work in Slotsmagic, and that on a given future date, the migration would be complete with the old WMS only Jackpot Party being closed in favour of the multi provider Slotsmagic.

Being less of a shock for legacy Jackpot Party players, fewer would have jumped ship during the early stages.
Click to expand...
Well siad my friend, Like I did try to say,
Clearly, there is NOTHING left of the old Jackpot Party other than the player database
Had they cut out the affiliates, but continued to profit from the players they brought over (remembering that officially, this was simply a rebranding, not a sale),It does bogle my brain why the hell they are in bbf, You guys no more than me without a dout but does not take a geniuses to work out that this is not right? and to get into bbf so quik
 
Can I ask you firstly would you require old JPP players to submit new KYC documents in order to cash out? - in most cases no ,because the players had existing accounts and documents which were transferred to us . But we can’t say never because we have other regulatory obligations that may require extra or new identification at some stage.

And what is your payout policy? (how quick do you pay out, do you have a pending period and do you payout on weekends) - normally it is around 48 working hours ,yes the first 24 hrs is the pending period, no we don't payout on weekends.

My second question for those who had old JPP accounts and had no choice but to play in GDP can the currency be changed to euro?-yes you can change currencies in our client in the 'Personal Area' section.

Finally with regards to some players who had difficulty closing their accounts (see ecopac's post) I would like to see that addressed on the forum because responsible gambling is an important issue. - its a very important issue and we take it very seriously but for now we are dealing with this by PM


osulle said:
Welcome and thank you for being honest. It is greatly appreciated. Can I ask you firstly would you require old JPP players to submit new KYC documents in order to cash out? And what is your payout policy? (how quick do you pay out, do you have a pending period and do you payout on weekends)
My second question for those who had old JPP accounts and had no choice but to play in GDP can the currency be changed to euro?

Finally with regards to some players who had difficulty closing their accounts (see ecopac's post) I would like to see that addressed on the forum because responsible gambling is an important issue.
Thank You in advance for answering these questions.
Click to expand...
 
Yes we are sorting this and we should have something in place within the next few weeks. In the meantime contact support who can restrict your account for you or as you mentioned deposit limits can be set by you in the personal area

dunover said:
Yes, I noticed and Krystal omitted to mention that SM has REMOVED the account tools that can offer take-a-break options/SE but they do still have DL's. Needs sorting.:)

One good thing - albeit temporarily SM have removed the chat which in turn means no more 'lucky ****ing dust' or 'Glinda PLEEEESE' .....
Click to expand...
 
spintee said:
Well siad my friend, Like I did try to say,
Clearly, there is NOTHING left of the old Jackpot Party other than the player database
Had they cut out the affiliates, but continued to profit from the players they brought over (remembering that officially, this was simply a rebranding, not a sale),It does bogle my brain why the hell they are in bbf, You guys no more than me without a dout but does not take a geniuses to work out that this is not right? and to get into bbf so quik
Click to expand...

Well, they didn't screw affiliates, even though they could have gotten away with it. Had they screwed affiliates, which would have happened right from the start, they would likely have joined Grand Prive in the rogue pit as well as being a strong contender for the "Fall from grace" award.

To make BBF, they must have managed to convince Bryan that they have addressed the various issues that blighted the launch, as well as shown that they had a decent team at the top intent on looking after the players. This does not guarantee success, they are now facing 60 days of more scrutiny than they have had so far, so if they have not sorted out all the issues, this could well end up being a BBQ.

The most puzzling aspect for me is how quickly the initial deception seems to have been forgiven, not to mention the sale of the database to a third party that was not only without permission from the players, but cloaked by the initial deception that it was merely a rebranding, not a sale to a third party. This does not cast the old Jackpot Party owners in a good light either, as they were accredited, and should have gone about this transfer of ownership in an open and transparent manner, including a mechanism for players to opt out of having their accounts sold on.
 
vinylweatherman said:
The most puzzling aspect for me is how quickly the initial deception seems to have been forgiven, not to mention the sale of the database to a third party that was not only without permission from the players, but cloaked by the initial deception that it was merely a rebranding, not a sale to a third party. This does not cast the old Jackpot Party owners in a good light either, as they were accredited, and should have gone about this transfer of ownership in an open and transparent manner, including a mechanism for players to opt out of having their accounts sold on.
Click to expand...

This deception for me is the most important thing they need to address. Technical problems can always be brushed aside with an apology and a free chip.
 
Jor2000 said:
This deception for me is the most important thing they need to address. Technical problems can always be brushed aside with an apology and a free chip.
Click to expand...

What happened has been explained, but we don't know WHY it was thought a deception was needed to ensure the transfer went smoothly. I can only presume they didn't anticipate the technical problems, which is what made the official statement that this was merely a rebranding so obviously bogus.
 
vinylweatherman said:
I thought it was 60 days, and 30 days for the fast track BBF.

I thought the 6 months was for probation, where a casino wants out of the pit.
Click to expand...

It is usually the other way around (I think). A standard probation period (out of the pit) is 30 or 60 days. Virtual/Ace Revenue had to have an extended one.

A full BBF is 6 months and those who have been here before or have sister casinos usually have shorter ones (30/60 days)
 
Trying to login to new software, it asks me to fill in some more info but get the error "For security reasons this page is now disabled please close it and click my account again"

Can't be bothered with this.
 
Status
Not open for further replies.

Similar threads

X-Raided
My 3Dice Jackpot Win (Plus The Experience Start - Finish)
Replies
14
Views
841
nisosbar
N
Webzcas
Baptism by Fire - success Quickbet is giving it a go!
Replies
29
Views
2K
nfehily
N
Webzcas
Baptism by Fire - success Race Casino is giving it a go!
Replies
15
Views
851
L&L-Jan
L&L-Jan
The Dude
  • Locked
Baptism by Fire - success Bitkingz giving it a go for the Baptism by Fire
Replies
21
Views
5K
The Dude
The Dude
The Dude
  • Locked
Baptism by Fire - success Betreels is finally giving it a go!
Replies
17
Views
4K
pekka55
P

Users who are viewing this thread

Total: 1 (members: 0, guests: 1)

Accredited Casinos

Read about our rating system and how it's done.

Actions
winz.io
8.7
Thrill
7.5
Lussurio Casino
6.8
24 Casino
8.0
Bitkingz
9.2
Back
Top