Slotsmagic

[ecopac]

I am so angry with these, I don't know where to start.

We'll start with their crappy site:

Constant disconnection issues
Unable to redeposit in a game without having to reload the whole thing
Site freezing
Slow withdrawal times

My real issue here though is when I came to close my account because since they took over JPP I have never hit a good win and it's a constant loss there, I had to go through Live Chat, explain it all to someone then go through to a VIP Manager and explain it to them, who then persistently pushed me not to close my account and offered me £100 free chip, which I obviously took. As expected, didn't get anywhere with that so tried to close my account again, once again being basically begged not to do it and after me getting a bit shitty with them they finally agreed to do it.

But they didn't, 7 days later I get a deposit match email so I tried logging in and lo and behold the account is still active and nothing has changed.

To me it seems they are extremely reluctant to close accounts down, I couldn't be bothered going through the whole live chat again to try and close it so I've had to drop my deposit limit down to £10 a month and now I'll just have to forget about them.

It's unacceptable that you cannot close your account online/self-exclude with no fuss. Irresponsible gaming at it's best from an operator there.

 

[spintee]

I am so angry with these, I don't know where to start.

We'll start with their crappy site:

Constant disconnection issues
Unable to redeposit in a game without having to reload the whole thing
Site freezing
Slow withdrawal times

My real issue here though is when I came to close my account because since they took over JPP I have never hit a good win and it's a constant loss there, I had to go through Live Chat, explain it all to someone then go through to a VIP Manager and explain it to them, who then persistently pushed me not to close my account and offered me £100 free chip, which I obviously took. As expected, didn't get anywhere with that so tried to close my account again, once again being basically begged not to do it and after me getting a bit shitty with them they finally agreed to do it.

But they didn't, 7 days later I get a deposit match email so I tried logging in and lo and behold the account is still active and nothing has changed.

To me it seems they are extremely reluctant to close accounts down, I couldn't be bothered going through the whole live chat again to try and close it so I've had to drop my deposit limit down to £10 a month and now I'll just have to forget about them.

It's unacceptable that you cannot close your account online/self-exclude with no fuss. Irresponsible gaming at it's best from an operator there.

Theres been a lot of debate over this site sinse took over and how they done it, nether the less I ask to close my account on a number of occasions and still not, I have just deposit ten quid after reading that its not to bad, may be we all jumped to the wrong conclusion at first? Time will tell. I have just depoist 10 got a 13 bonus, was nether offerd a bonus to stay on but account was nether closed either? Well I trying now so may get back to you, All the T&C are not updated, its only 30x playthrew on bonus and not deposit, Un sure about the non deposit 80 - 90% canot remeber which but a bit steep but again this might of been update in there own heads and not changed T@C,
I am not an expert on T&C but surley if you ask to close account it should be done instantly, An ex gambler the other day said he got the arge to make a deposit at site and lost a few hundrud than took out abit only to find out that all there deposits have been put back in to there bank as they ask there sister site some time back to close account, Which is some luck for them, But as said when you wish to close account it should be done,
Happy Spinning

 

[vinylweatherman]

They claimed to have fixed all the site issues, but it seems they haven't. Probably more BS in order to trick players into giving them another go.

It looks like extreme desperation on their part to plug the holes in a sinking ship through which the players are trying to exit en masse, them having mostly been brought across from Jackpot Party. It is their own fault for "fixing something that wasn't broken". They should have left everything as it was when they took over, and they would have kept most of their players.

 

[Dinahnana]

About a month ago I requested my account closed. I talked to someone in live chat who told me to send an email. Email sent and the account was closed. So I had no issue closing my account but I never deposited once they changed to Slot's Magic so that might have something to do with it

 

[ecopac]

I've just looked through my deposit history with them, totally ashamed but since requesting my account closure - twice - I have deposited and lost £1492. I accept that's my fault, but in equal turn if my account had been closed, I wouldn't have been able to deposit that money.

It's a tricky one, I shouldn't have deposited but that's not a gamblers logic, is it? They should have closed my account as requested. If I had won with those deposits, maybe I wouldn't be so bitter? Here are the emails (read from bottom up): You'll see it was an effort to get it closed, which it still hasn't been.

---------------
26/03/14

Hi

Nothing in particular has happened. I just find it very difficult to win on your site. I play at a few other places and I just prefer the feel of the sites there.

I'd just like to push ahead with the closure please.

Thanks

___________________

Dear

Thank you very much for your email.

I am really sorry that you took this decision.

May I ask what happened? I can see that you didnt like the withdrawal procedure and my colleague Delia spoke with our payments department to arrange a faster withdrawal next time except if its a weekend.

We are also talking with them to fins a more permanent solution to this.

We really want to find a solution for you regarding this issue

If you require any further assistance do not hesitate to contact us.

Best regards
--
Tereza
VIP Manager - SlotsMagic
www.slotsmagic.com
Email: vip@slotsmagic.com
Skype me: VIPLoungeTeam

___________________________________

On 3/26/2014 8:05 PM, wrote:
Hi

As expected it didn't go well at all. I'd like to proceed with the account closure please.

Thanks



-------- Original message --------
From: Tereza VIP SlotsMagic
Cc: vip@slotsmagic.com
Subject: Close Account

Dear

Thank you very much for your email.

We are very happy that you have decided to give it another try

I have credited your account with 100 bonus as we promised and to get it please click on cashier, bonuses.

I wish you good luck and we will be happy to see you win !!

If you require any further assistance do not hesitate to contact us.

Best regards
--
Tereza
VIP Manager - SlotsMagic
www.slotsmagic.com
Email: vip@slotsmagic.com
Skype me: VIPLoungeTeam

Hi Delia

Ok I will give it a try.

Many thanks



-------- Original message --------
From: Delia VIP Slots Magic
Subject: Re: Close Account



Thank you very much for sending us your request in writing.

I'm really upset you decided to leave our casino.

I had a chat with our payments department regarding your reasons for wanting to close the account, and they offered to send your next withdrawal faster. Also, in the future you can contact us in chat when you have a withdrawal and we will see what we can do to process it faster if possible. The payments department is working on a more permanent solution for processing withdrawals faster.

I saw you had a withdrawal in the weekend and because it was the weekend and it was not processed I saw you canceled and played it. Could I offer you a non-deposit bonus of 100 so you can try your luck again? Maybe you will be lucky and if you have a withdrawal I can send it to you faster this time.

I'll be waiting for your reply.

Kind regards,

Delia
--
VIP Manager - SlotsMagic
www.SlotsMagic.com
Email: vip@SlotsMagic.com
Skype me: VIPLoungeTeam
On 26/03/2014 10:10, wrote:

Hello

Please can you close my casino account with immediate effect. This is the email address linked to my account

Thanks.

 

[Dinahnana]

I've just looked through my deposit history with them, totally ashamed but since requesting my account closure - twice - I have deposited and lost £1492. I accept that's my fault, but in equal turn if my account had been closed, I wouldn't have been able to deposit that money.

It's a tricky one, I shouldn't have deposited but that's not a gamblers logic, is it? They should have closed my account as requested. If I had won with those deposits, maybe I wouldn't be so bitter? Here are the emails (read from bottom up): You'll see it was an effort to get it closed, which it still hasn't been.

---------------
26/03/14

Hi

Nothing in particular has happened. I just find it very difficult to win on your site. I play at a few other places and I just prefer the feel of the sites there.

I'd just like to push ahead with the closure please.

Thanks

___________________

Dear

Thank you very much for your email.

I am really sorry that you took this decision.

May I ask what happened? I can see that you didnt like the withdrawal procedure and my colleague Delia spoke with our payments department to arrange a faster withdrawal next time except if its a weekend.

We are also talking with them to fins a more permanent solution to this.

We really want to find a solution for you regarding this issue

If you require any further assistance do not hesitate to contact us.

Best regards
--
Tereza
VIP Manager - SlotsMagic
www.slotsmagic.com
Email: vip@slotsmagic.com
Skype me: VIPLoungeTeam

___________________________________

On 3/26/2014 8:05 PM, wrote:
Hi

As expected it didn't go well at all. I'd like to proceed with the account closure please.

Thanks



-------- Original message --------
From: Tereza VIP SlotsMagic
Cc: vip@slotsmagic.com
Subject: Close Account

Dear

Thank you very much for your email.

We are very happy that you have decided to give it another try

I have credited your account with 100 bonus as we promised and to get it please click on cashier, bonuses.

I wish you good luck and we will be happy to see you win !!

If you require any further assistance do not hesitate to contact us.

Best regards
--
Tereza
VIP Manager - SlotsMagic
www.slotsmagic.com
Email: vip@slotsmagic.com
Skype me: VIPLoungeTeam

Hi Delia

Ok I will give it a try.

Many thanks



-------- Original message --------
From: Delia VIP Slots Magic
Subject: Re: Close Account



Thank you very much for sending us your request in writing.

I'm really upset you decided to leave our casino.

I had a chat with our payments department regarding your reasons for wanting to close the account, and they offered to send your next withdrawal faster. Also, in the future you can contact us in chat when you have a withdrawal and we will see what we can do to process it faster if possible. The payments department is working on a more permanent solution for processing withdrawals faster.

I saw you had a withdrawal in the weekend and because it was the weekend and it was not processed I saw you canceled and played it. Could I offer you a non-deposit bonus of 100 so you can try your luck again? Maybe you will be lucky and if you have a withdrawal I can send it to you faster this time.

I'll be waiting for your reply.

Kind regards,

Delia
--
VIP Manager - SlotsMagic
www.SlotsMagic.com
Email: vip@SlotsMagic.com
Skype me: VIPLoungeTeam
On 26/03/2014 10:10, wrote:

Hello

Please can you close my casino account with immediate effect. This is the email address linked to my account

Thanks.

Holy crap 3 times you asked for an account closure. Did they comply this time? I think they should have definitely closed it after the second time. The replies they sent you were insulting. This is roguish behaviour IMHO.

 

[ecopac]

Nope, it's still open! I just logged in to get my deposit history.

They got me with the release of Wicked Riches, I love that slot which is why I went through a crazy deposit phase after requesting the closure, obviously it didn't end well

 

[Dinahnana]

Nope, it's still open! I just logged in to get my deposit history.

They got me with the release of Wicked Riches, I love that slot which is why I went through a crazy deposit phase after requesting the closure, obviously it didn't end well

The account should be closed by now. You asked politely three times. Do they have a rep here that you can PM I wonder. This situation is outrageous.

 

[ecopac]

I know, I am not sure if there is a rep here or not actually.

I've closed all but one of my online accounts now to try and get some control over what I am spending, the only other one open is Slotsmagic but as I can't close it I have had to put a deposit limit of £10 a week on or something like that.

 

[Dinahnana]

I know, I am not sure if there is a rep here or not actually.

I've closed all but one of my online accounts now to try and get some control over what I am spending, the only other one open is Slotsmagic but as I can't close it I have had to put a deposit limit of £10 a week on or something like that.

You shouldn't have to do that. They should close your account as requested. Maybe you should submit a PAB? A casino that fails to close a players account after several requests is a serious issue which ought to be addressed.

 

[Casinomeister]

Actually, I'm just about to place them into the Baptism By Fire section. Perhaps you can address those issues there. I'll post the link here when it's live.

 

[Casinomeister]

Here you go:
https://www.casinomeister.com/forums/threads/slotsmagic-was-jackpot-party.62154/