- Joined
- Nov 24, 2008
- Location
- UnKnown
Hi there all.
Hope that it will be allright that i post about my case now, as i havent heard back from Casinomeister despite around 3 weeks ago.
Ill explain first what this is all about.
Around a month ago i was playing at Casino Share, on the new slot Fearless Fredrick.
I hit 3 scatters, which started the freespins bonus round, where i ended up winning 20 freespins.
Within in those 20 freespins, i hit 3 scatter twice again, which should had retriggered 20 x 2 (40 new or extra freespins). But it didnt, freespins just finished after the 20 freespins i firstly triggered.... so total i have lost out on 40 freespins at a value bet of 4,20$ !!! which is x 3 in freespins, which means it would be a value of 12,60$ x 40 freespins i have not got, total value is : 40x4,20$ X 3 = 504$
I can here post the error log i finally got from microgaming after weeks >>>>>
UserID ..................... 29880
Player Name ................ Henrik ------------
TransNumber ................ 5128
Date Game Finished ......... May 9 2009 1:07AM
Coins Bet per Pay Line ..... 7
Coin Size (cents) .......... 2
Number of Active Paylines .. 30
Slot Wager (credits) ....... 4.20
-------------------------------------------------------------------------------------
REEL SYMBOLS
-------------------------------------------------------------------------------------
Nine Queen Queen Logo Jack
Queen Ufos Jack Meteor Nine
Logo Ten Ufos Jack Logo
King Ten Queen Jack Car
Ufos Nine Nine Meteor Queen
Nine Meteor Ufos Queen Meteor
Meteor Jack Ufos Lady Nine
Ten Meteor Queen Ace Ufos
Jack Ten Nine Jack Jack
Ten Queen Jack King Nine
Ufos Lady Ufos Meteor FS_Logo
King Ten King Ace Ten
Jack Jack Jack Queen Ufos
Ufos Meteor Ufos Nine King
Ten Ten Ace Meteor Ten
Ace Fred Nine Meteor Ufos
Ufos King Ufos Queen King
Nine Queen King Jack Ten
*FS_Logo Ace Ace Meteor Fred
*Ten Jack Queen Queen Ace
*Ace FS_Logo FS_Logo Jack Car
Ten Jack Nine Queen Fred
Ufos Meteor Ufos Jack Ace
King Nine Queen Ufos Car
Queen Car King Ufos Ufos
Car Ten Car King Jack
Ace Nine Jack Ace Nine
King Jack Ufos Meteor Ten
Ufos Meteor Ace Queen Fred
Ten Ten Queen Jack Ace
Ten Ten Queen King Ten
Queen Nine FS_Logo Meteor Ace
Car Meteor King Queen Meteor
Ten King Lady Meteor Jack
Jack Queen King Queen Ufos
Meteor Lady Ace Jack King
King Meteor Jack Ace Jack
Ufos Ace Ufos King Nine
Ten Queen Ace Meteor FS_Logo
Lady Nine Ufos Meteor Ten
Jack Jack Queen Queen Ace
Nine Meteor Nine FS_Logo Meteor
Ace Jack Ace Nine Ten
Fred Meteor Lady Car Ace
Jack Ten King Queen Meteor
*Car Ace Nine Queen Nine
*Ace Jack Ufos FS_Logo FS_Logo
*Nine FS_Logo King Meteor Ten
Nine King Ufos Car Fred
Queen Queen Ace Queen Ace
FS_Logo Lady Jack Ten Car
King Meteor Ace Queen Nine
Nine Ten Meteor Ten Ufos
Lady Queen Queen Lady Jack
Jack FS_Logo Jack Meteor Jack
Nine Nine Ufos Queen Ufos
Ufos Jack King FS_Logo King
Ufos Car King Fred Ufos
Ten Ten Ace Jack Jack
Queen Nine Meteor King Nine
Ufos Ten King Queen Nine
Ten Ace Ufos Nine FS_Logo
Jack Fred Ace Meteor Ten
-------------------------------------------------------------------------------------
Reel Win Amount ................. 22.40 credits (1120 coins X 0.02)
Free Spin Multplier awarded: 3
Free Spins Win Amount ........... 205.80 credits (10290 coins X 0.02)
------------------------------------------------------
Total Reel Win .................. 228.20 credits (11410 coins X 0.02)
-------------------------------------------------------------------------------------
BONUS SYMBOLS
-------------------------------------------------------------------------------------
Bonus Name ........... Fearless Frederick Bonus Game
PICK ITEM CHOSEN RESULT VALUE
1: Bonus Game 3. 20 Free Spins
-------------------------------------------------------------------------------------
GAMBLE RESULTS
-------------------------------------------------------------------------------------
No Gamble games played
-------------------------------------------------------------------------------------
WIN SUMMARY (all slot wins + all bonus wins(if any))
-------------------------------------------------------------------------------------
Total Payout ........................... 228.20 credits [11410 coins]
= (Slots Payout incl Bonus Game) + (Total Gamble Payout) - (Total Gamble Wager)
= (228.20 credits + 0.00 credits - 0.00 credits)
The 2 places with stars *** in front, shows where i hit the 3 scatters, that should had retriggered 20 freespins each time, which it didnt
Must say i am in shock right now, finally got answer again after more than 1 month of back and forward between me and Casino Share, also problems that i didnt recieve emails, i should had have. And had to contact them several times on live chat, before i finally got this gamelog from microgaming, i even contacted microgaming but have never recieved any answer from them.
But i must say Casino Share has been very friendly , their support and everything. Despite i have not been satisfied that i has taken 2-3 days to get answers trough email. But today i recieve final answer trough email, where they explained a answer from microgaming.
I have recieved 100 freespins last week from casino share for all this waiting and because of that error, i got 100 freespins on Rat Pack, with only 10 lines and 10 coins on each line = total 1$ value, which i ended up winning 43$ and then loosing them, while all this has been going on, i have also lost around 1000$ several other casinoes, as i stopped playing on microgaming because of this.
But what is going on??????? see the email here that i recieved today this cant be right, that they just push me to a side, and say to bad, the error happened, but it wont happen again.
Am i not correct or what? that im entiled to at least the total value in cash = 504$ or at least 40 freespins with same value????
see answe here >>>>>>>
************************************************************
Dear Henrik,
Firstly, we are glad to see that you have taken advantage of the free spins that were offered to you on Rat Pack to compensate for the technical issue that you unfortunately experienced on Fearless Frederic. We had hoped that these would have brought you luck, but it seems it wasn't the case, unfortunately.
Please note that the issue did not affect only your casino account, as MicroGaming informed us that similar issues happened with other players on other casinos supported by them.
That being said, they have confirmed that this issue has now been resolved, and assured us that a similar situation will not repeat itself.
We greatly appreciate the patience and understanding that you have shown with regards to this matter, and can safely say that if you have to look at your PlayCheck today, you should now see the exact same result that were given to you on the audit report for the "problematic" transaction.
We would like to wish you a safe and fun filled week ahead!
Warmest regards
Dirky
Customer Support
PlayShare Group
United States: 1-888-214-1951
Canada: 1-888-214-1951
United Kingdom: 0800-051-6701
France: 0800-911-326
Germany: 0800-1818-174
Switzerland: 0800-564-175
Belgium: 0800-72-575
*********************************************************
Must say i am very shocked right now, as i was expecting to recieve the ammount from all this, and then i just get put off by this answer from microgaming.
Please help me casinomeister or someone, as i feel i have lost out on this, fighting for more than a month.
And must say that im frustrated and fed up about all this, as i had hoped to withdraw money from this and use on my holiday this week
Thank you
Hoep to hear comments from You all, i love this place, been here for years, but only recently registered a new profile again, as i lost old one
Henrik
Hope that it will be allright that i post about my case now, as i havent heard back from Casinomeister despite around 3 weeks ago.
Ill explain first what this is all about.
Around a month ago i was playing at Casino Share, on the new slot Fearless Fredrick.
I hit 3 scatters, which started the freespins bonus round, where i ended up winning 20 freespins.
Within in those 20 freespins, i hit 3 scatter twice again, which should had retriggered 20 x 2 (40 new or extra freespins). But it didnt, freespins just finished after the 20 freespins i firstly triggered.... so total i have lost out on 40 freespins at a value bet of 4,20$ !!! which is x 3 in freespins, which means it would be a value of 12,60$ x 40 freespins i have not got, total value is : 40x4,20$ X 3 = 504$
I can here post the error log i finally got from microgaming after weeks >>>>>
UserID ..................... 29880
Player Name ................ Henrik ------------
TransNumber ................ 5128
Date Game Finished ......... May 9 2009 1:07AM
Coins Bet per Pay Line ..... 7
Coin Size (cents) .......... 2
Number of Active Paylines .. 30
Slot Wager (credits) ....... 4.20
-------------------------------------------------------------------------------------
REEL SYMBOLS
-------------------------------------------------------------------------------------
Nine Queen Queen Logo Jack
Queen Ufos Jack Meteor Nine
Logo Ten Ufos Jack Logo
King Ten Queen Jack Car
Ufos Nine Nine Meteor Queen
Nine Meteor Ufos Queen Meteor
Meteor Jack Ufos Lady Nine
Ten Meteor Queen Ace Ufos
Jack Ten Nine Jack Jack
Ten Queen Jack King Nine
Ufos Lady Ufos Meteor FS_Logo
King Ten King Ace Ten
Jack Jack Jack Queen Ufos
Ufos Meteor Ufos Nine King
Ten Ten Ace Meteor Ten
Ace Fred Nine Meteor Ufos
Ufos King Ufos Queen King
Nine Queen King Jack Ten
*FS_Logo Ace Ace Meteor Fred
*Ten Jack Queen Queen Ace
*Ace FS_Logo FS_Logo Jack Car
Ten Jack Nine Queen Fred
Ufos Meteor Ufos Jack Ace
King Nine Queen Ufos Car
Queen Car King Ufos Ufos
Car Ten Car King Jack
Ace Nine Jack Ace Nine
King Jack Ufos Meteor Ten
Ufos Meteor Ace Queen Fred
Ten Ten Queen Jack Ace
Ten Ten Queen King Ten
Queen Nine FS_Logo Meteor Ace
Car Meteor King Queen Meteor
Ten King Lady Meteor Jack
Jack Queen King Queen Ufos
Meteor Lady Ace Jack King
King Meteor Jack Ace Jack
Ufos Ace Ufos King Nine
Ten Queen Ace Meteor FS_Logo
Lady Nine Ufos Meteor Ten
Jack Jack Queen Queen Ace
Nine Meteor Nine FS_Logo Meteor
Ace Jack Ace Nine Ten
Fred Meteor Lady Car Ace
Jack Ten King Queen Meteor
*Car Ace Nine Queen Nine
*Ace Jack Ufos FS_Logo FS_Logo
*Nine FS_Logo King Meteor Ten
Nine King Ufos Car Fred
Queen Queen Ace Queen Ace
FS_Logo Lady Jack Ten Car
King Meteor Ace Queen Nine
Nine Ten Meteor Ten Ufos
Lady Queen Queen Lady Jack
Jack FS_Logo Jack Meteor Jack
Nine Nine Ufos Queen Ufos
Ufos Jack King FS_Logo King
Ufos Car King Fred Ufos
Ten Ten Ace Jack Jack
Queen Nine Meteor King Nine
Ufos Ten King Queen Nine
Ten Ace Ufos Nine FS_Logo
Jack Fred Ace Meteor Ten
-------------------------------------------------------------------------------------
Reel Win Amount ................. 22.40 credits (1120 coins X 0.02)
Free Spin Multplier awarded: 3
Free Spins Win Amount ........... 205.80 credits (10290 coins X 0.02)
------------------------------------------------------
Total Reel Win .................. 228.20 credits (11410 coins X 0.02)
-------------------------------------------------------------------------------------
BONUS SYMBOLS
-------------------------------------------------------------------------------------
Bonus Name ........... Fearless Frederick Bonus Game
PICK ITEM CHOSEN RESULT VALUE
1: Bonus Game 3. 20 Free Spins
-------------------------------------------------------------------------------------
GAMBLE RESULTS
-------------------------------------------------------------------------------------
No Gamble games played
-------------------------------------------------------------------------------------
WIN SUMMARY (all slot wins + all bonus wins(if any))
-------------------------------------------------------------------------------------
Total Payout ........................... 228.20 credits [11410 coins]
= (Slots Payout incl Bonus Game) + (Total Gamble Payout) - (Total Gamble Wager)
= (228.20 credits + 0.00 credits - 0.00 credits)
The 2 places with stars *** in front, shows where i hit the 3 scatters, that should had retriggered 20 freespins each time, which it didnt
Must say i am in shock right now, finally got answer again after more than 1 month of back and forward between me and Casino Share, also problems that i didnt recieve emails, i should had have. And had to contact them several times on live chat, before i finally got this gamelog from microgaming, i even contacted microgaming but have never recieved any answer from them.
But i must say Casino Share has been very friendly , their support and everything. Despite i have not been satisfied that i has taken 2-3 days to get answers trough email. But today i recieve final answer trough email, where they explained a answer from microgaming.
I have recieved 100 freespins last week from casino share for all this waiting and because of that error, i got 100 freespins on Rat Pack, with only 10 lines and 10 coins on each line = total 1$ value, which i ended up winning 43$ and then loosing them, while all this has been going on, i have also lost around 1000$ several other casinoes, as i stopped playing on microgaming because of this.
But what is going on??????? see the email here that i recieved today this cant be right, that they just push me to a side, and say to bad, the error happened, but it wont happen again.
Am i not correct or what? that im entiled to at least the total value in cash = 504$ or at least 40 freespins with same value????
see answe here >>>>>>>
************************************************************
Dear Henrik,
Firstly, we are glad to see that you have taken advantage of the free spins that were offered to you on Rat Pack to compensate for the technical issue that you unfortunately experienced on Fearless Frederic. We had hoped that these would have brought you luck, but it seems it wasn't the case, unfortunately.
Please note that the issue did not affect only your casino account, as MicroGaming informed us that similar issues happened with other players on other casinos supported by them.
That being said, they have confirmed that this issue has now been resolved, and assured us that a similar situation will not repeat itself.
We greatly appreciate the patience and understanding that you have shown with regards to this matter, and can safely say that if you have to look at your PlayCheck today, you should now see the exact same result that were given to you on the audit report for the "problematic" transaction.
We would like to wish you a safe and fun filled week ahead!
Warmest regards
Dirky
Customer Support
PlayShare Group
United States: 1-888-214-1951
Canada: 1-888-214-1951
United Kingdom: 0800-051-6701
France: 0800-911-326
Germany: 0800-1818-174
Switzerland: 0800-564-175
Belgium: 0800-72-575
*********************************************************
Must say i am very shocked right now, as i was expecting to recieve the ammount from all this, and then i just get put off by this answer from microgaming.
Please help me casinomeister or someone, as i feel i have lost out on this, fighting for more than a month.
And must say that im frustrated and fed up about all this, as i had hoped to withdraw money from this and use on my holiday this week
Thank you
Hoep to hear comments from You all, i love this place, been here for years, but only recently registered a new profile again, as i lost old one
Henrik