- Joined
- Dec 16, 2006
- Location
- wild south
Here is something I would like to read your opinions about:
I love to play the free slot tournaments at Grand Eagle Casino from the Genesys Group. I won several times some smaller amounts and played these winnings off while trying to meet the WR. Last month I managed to meet the WR and tried to cash out the allowed maximum of 100 €.
Unfortunately my withdrawal has been denied by the casino manager, following these terms:
They followed their terms, sure, but I never cashed out about bonus money, I did two bonus free deposits earlier at this casino without cashing out and they take every lost tournament win as a no deposit bonus that should have been followed by a bonus free deposit.
Quite unfair and surely disappointing in my opinion. Am I right or what do you think about these terms? Your input please.
I love to play the free slot tournaments at Grand Eagle Casino from the Genesys Group. I won several times some smaller amounts and played these winnings off while trying to meet the WR. Last month I managed to meet the WR and tried to cash out the allowed maximum of 100 €.
Unfortunately my withdrawal has been denied by the casino manager, following these terms:
TOURNAMENT TERMS
By registering for any one of our tournaments, the player agrees to the general as well as relevant promotional terms and conditions of Grand Eagle Online Casino.
Our standard Bonus Terms and Conditions will apply to any bonus money won during the freeroll tournaments.
BONUS TERMS & CONDITIONS
8.3.1 A free player bonus can be claimed only once per person, PC and IP address, family, household address, e-mail address, credit card/debit card number, and environments where computers are shared (e.g. universities, schools, public libraries, workplace etc).
8.4.1 A player is only permitted to claim one free bonus offer on their casino account, where no deposit is required. This includes free money offers and free spins offers. Should a player claim more than one free bonus offer (in succession without making a purchase at the specific casino in question), any winnings generated from this bonus will be null and void.
They followed their terms, sure, but I never cashed out about bonus money, I did two bonus free deposits earlier at this casino without cashing out and they take every lost tournament win as a no deposit bonus that should have been followed by a bonus free deposit.
Quite unfair and surely disappointing in my opinion. Am I right or what do you think about these terms? Your input please.