Since Sega Casino's on the baptism by fire list, and is linked to a big name company I thought I'd give them a go. Here's a summary of my experience with them, not sure whether I'll be a regular here or not, but hopefully this may help others when deciding to play there or not.
Anyway, I deposited £300 with them on 12.8.10 via moneybookers because they annoyingly don't accept credit cards at the moment. I declined a bonus since I play JorB VP and don't want to throw my money away playing slots just to make promo requirements.
Anyway, my bankroll headed firmly south, until I was down to my last £25. Managed to survive, get it back up to £400 before hitting a £20k Royal.
Now here's where the fun started. I sent verification documents of my passport and a utility bill. However, because I had blocked out my passport number (everything else was visible) this wasn't acceptable. I explained to them I wasn't sending them a complete copy of my passport and it was irresponsible of them to ask for this since ID theft is such a big problem.
Anyway, they contacted me and said a wage slip from my employer would be acceptable together with some utility bills. Unbelievable. So they want details of my total income, monthly take home pay, National Insurance number, and company employee number. I told them where to get off.
I did though agree to send a copy of my UK driver's licence, a copy of my credit card statement, as well as their know your customer form. And they do indeed want to know about you. There's the usual name, date of birth, nationality, address, phone and email. But they also want to know your "status" whatever that means (marital status?) whether you are self-employed, job title, nature of work, company you work for, gross monthly income, and "source of funds?income".
Is it me but are they demanding too much information? I pointed out to them if I supplied everything they wanted what guarantees do I have that someone in their organisation wouldn't steal my identity?
Anyway, eventually the documentation I provided was deemed acceptable. Then the fun part was actually getting the funds. Since I eventually cashed in £22k I asked if I could have a bank transfer made. Not available at this time. Neither was a cheque. So I had to make a moneybookers withdrawal. However, you can only make £6k at a time withdrawals (moneybookers withdrawal limits are a whole different matter!).
By the beginning of last week, I tried calling Sunday, Monday, and Tuesday, but no-one was answering their support number. So I emailed to find out what was happening with my withdrawal. I'd received six emails, corresponding with the six withdrawals I'd made, saying I would receive the funds within 24-48 hours. That wasn't quite the case, but I did receive all the money at various stages between Tuesday and Friday last week.
Another curious thing before I finish on the topic. After hitting the Royal (£5 coins, max coins), I hit a 4 oak and eventually cashed in another £1k on top of the Royal. Later when I went back to play some more VP, I noticed that they had reduced the limits and 50p was their biggest coin size. Happily I decided to play some Let It Ride, where I again hit a 4 oak, three hands of £5 plus the bonus bet, meaning a £850 pay day, and also hit three of a kind on three card poker, adding another £150 to the bank roll, so cashing in another £1k. It felt ironic that limiting my bet size on my preferred game led me to play a couple of others, and nab a sizeable win.
I find it curious that Sega reduced the limits on VP after I hit a Royal, since I assume they'd be a well funded set up. It kind of rings alarm bells with me if they can't take that kind of hit.
Anyway, I've gone on long enough. Hope it's been useful to somebody else.
Anyway, I deposited £300 with them on 12.8.10 via moneybookers because they annoyingly don't accept credit cards at the moment. I declined a bonus since I play JorB VP and don't want to throw my money away playing slots just to make promo requirements.
Anyway, my bankroll headed firmly south, until I was down to my last £25. Managed to survive, get it back up to £400 before hitting a £20k Royal.
Now here's where the fun started. I sent verification documents of my passport and a utility bill. However, because I had blocked out my passport number (everything else was visible) this wasn't acceptable. I explained to them I wasn't sending them a complete copy of my passport and it was irresponsible of them to ask for this since ID theft is such a big problem.
Anyway, they contacted me and said a wage slip from my employer would be acceptable together with some utility bills. Unbelievable. So they want details of my total income, monthly take home pay, National Insurance number, and company employee number. I told them where to get off.
I did though agree to send a copy of my UK driver's licence, a copy of my credit card statement, as well as their know your customer form. And they do indeed want to know about you. There's the usual name, date of birth, nationality, address, phone and email. But they also want to know your "status" whatever that means (marital status?) whether you are self-employed, job title, nature of work, company you work for, gross monthly income, and "source of funds?income".
Is it me but are they demanding too much information? I pointed out to them if I supplied everything they wanted what guarantees do I have that someone in their organisation wouldn't steal my identity?
Anyway, eventually the documentation I provided was deemed acceptable. Then the fun part was actually getting the funds. Since I eventually cashed in £22k I asked if I could have a bank transfer made. Not available at this time. Neither was a cheque. So I had to make a moneybookers withdrawal. However, you can only make £6k at a time withdrawals (moneybookers withdrawal limits are a whole different matter!).
By the beginning of last week, I tried calling Sunday, Monday, and Tuesday, but no-one was answering their support number. So I emailed to find out what was happening with my withdrawal. I'd received six emails, corresponding with the six withdrawals I'd made, saying I would receive the funds within 24-48 hours. That wasn't quite the case, but I did receive all the money at various stages between Tuesday and Friday last week.
Another curious thing before I finish on the topic. After hitting the Royal (£5 coins, max coins), I hit a 4 oak and eventually cashed in another £1k on top of the Royal. Later when I went back to play some more VP, I noticed that they had reduced the limits and 50p was their biggest coin size. Happily I decided to play some Let It Ride, where I again hit a 4 oak, three hands of £5 plus the bonus bet, meaning a £850 pay day, and also hit three of a kind on three card poker, adding another £150 to the bank roll, so cashing in another £1k. It felt ironic that limiting my bet size on my preferred game led me to play a couple of others, and nab a sizeable win.
I find it curious that Sega reduced the limits on VP after I hit a Royal, since I assume they'd be a well funded set up. It kind of rings alarm bells with me if they can't take that kind of hit.
Anyway, I've gone on long enough. Hope it's been useful to somebody else.