Sega Casino - jury's out

[spearmaster]

Is this Casino really ran by a subdivision of Sony? Or is it just ran by a company that pays to use their name?

Huh??

 

[winbig]

Huh??

Sorry, I meant Sega...

e.g.: Is it Sega that's behind the casino, or is there a separate company that is paying licensing/royalty fees in order to use the Sega brand?

 

[spearmaster]

Sorry, I meant Sega...

e.g.: Is it Sega that's behind the casino, or is there a separate company that is paying licensing/royalty fees in order to use the Sega brand?

I suppose the way to answer this question is like this.

Do you think Sony, IBM, Honda, Coca-Cola, et. al. would license out their company brand for a casino? My instinct says no.

Ah well, I'll answer it with a quote from their own site.

SEGACasino.com is a brand of SEGA Games Limited; a wholly owned subsidiary of global entertainment leader SEGA Sammy Holding Inc. (Nikkei: 6460) and licensed and regulated by the Government of Alderney.

 

[winbig]

I suppose the way to answer this question is like this.

Do you think Sony, IBM, Honda, Coca-Cola, et. al. would license out their company brand for a casino? My instinct says no.

*shrug* Most companies will do anything for money, no matter how large they are; and with outsourcing being so popular nowadays, you never know.

Ah well, I'll answer it with a quote from their own site.

I guess it's my fault for not scouring their site looking for an answer, considering the fact that I couldn't gamble there, even if I wanted to.

PS: Their SSL certificate expired 3 days ago...glad to see they're on top of it.

 

[spearmaster]

*shrug* Most companies will do anything for money, no matter how large they are; and with outsourcing being so popular nowadays, you never know.

A product, yes. A well-known company name, brand and logo, highly unlikely.

PS: Their SSL certificate expired 3 days ago...glad to see they're on top of it.

LOL... the best laid plans of mice and men...

 

[Bencuri]

That's the most worrying thing.
You don't hear stories about Ladbrokes or 32Red reducing limits for winning players do you!

KK

Well, that is true, but they pull you down somewhere else. Just think of that Sega has roulette with 10c coins with turbo spin no bet required to spin roulette, all these features in 1 single game. 32Red and Ladbrokes roulette coins start at 1, and doesn't have these features together on 1 roulette game. They either has the old roulette with turbo spin, but to spin you must place a bet, or no bet required to spin roulette, but without turbo spin. It is quite annoying. Moreover Sega also has a Craps where you don't need to place a bet to roll. At 32Red and Ladbrokes you must. So Sega also has advantages over Ladbrokes and 32Red. And I also think that slots pay out better at Sega. It is esaier breaking even at Sega on slots than at 32Red. It is true Sega bonuses are usually uncashable, but this is still a useful feature if you have a good amount of win, that could still be eaten up by the slots until you finish your wagering requirements.

 

[SEGA Casino CS]

Howdy! It looks like we have some commotion around here.

Let me just start with an apology to all those players who have had the “tiring” run ins with us this past weeks. We are conducting some advancement to improve our services and promotions. For the withdrawal part, I think it was made clear especially to one “Mr. Wolf”, that we have been doing some enhancements with our withdrawal process hence the setbacks. We have been coordinating with him through phone and email regarding the status of his withdrawal. We have also explained that the reason why we need to verify his account details is that we are complying with the AML (Anti Money Laundering) legislation. The withdrawn amount of £22,000 was all paid up and released thru his Moneybookers account. It is sad that a payment that lapsed one or two days would result to others tagging us as “Rogue In Training”. We have been following our payment methods policy on releasing money on a daily basis. We would also like for other members to know that we at SEGA, has not denied any withdrawal amount of players no matter how big it is provided that it has met such requirements and passed verification. We would also like to thank those who continuously believe that our casino still has the makings of making it big in this industry. Much appreciation to those who expressed their feedback, at best or as constructive as it can get t will help us grow as we tread on this Online gambling industry.
:notworthy

 

[4 of a kind]

It is sad that a payment that lapsed one or two days would result to others tagging us as “Rogue In Training”. [/QUOTE

I actually gave you credit for the payment... My quote: "They obviously paid you especially that amount in a reasonable time. They tried the minimum rogue delay and game tactics,"

I'm sure you could understand that most experienced online players at this point can count the number of online casinos safe to play at on one hand. (at least for now)

Your company elected to jump into the cesspool of online gaming. You can't blame online players for being skeptical, and with the slightest flaw be willing to prejudge and treat you like just another piece of crap on its way to the fermenting pool of shit. We have experienced just about (we hope) by now every trick in the book. I know in normal circumstances this would not be considered fair. But there is nothing normal about the treatment and crooks online gamers have experienced in the past. Most no longer trust anyone related to this industry. We can't fall prey to the broken promises any longer, and I'm sure you will be given time to prove yourself and your name.

Many will join and play at your site, but many are in fear of being tagged the crash dummy's. Any red flags being posted here are for the protections and cautions for players, we all were taught by other providers.

Personally, I'm happy to see a real name involved and wish you luck. Maybe finally a casino can come aboard and demonstrate to the world what the term transparency means.

With that being said would you mind me asking if Video Poker, Blackjack, (card games) are being run by Random Draw software or predetermined RTP software? In addition other then slots what software are all other games using like craps etc.?

Thank You

 

[Rusty]

Pray explain.

I already did with my extreme example.
Obviously varying the max wager to individual accounts gives the Casino an unfair advantage.
Reduce after the player has a long losing streak (well below expected return for that game) and then change back once the percentages are back in the houses favour.
If you think it has no effect then ask yourself how you would feel if you were sat a blackjack table playing $500 max bets and after a very bad streak the managements drops the limits to $50. I doubt it would be, "Makes no difference"

As a low roller this sort of thing hardly concerns me but if I were a high roller I would not even consider playing at a casino that I knew changed their betting limits at the drop of a hat.
It is bad practice, simple as that.

 

[spearmaster]

If I were a high roller I would not even consider playing at a casino that I knew changed their betting limits at the drop of a hat.

And now that he knows, he can take his business elsewhere if he likes. The casino still hasn't done anything wrong.

 

[Rusty]

And now that he knows, he can take his business elsewhere if he likes. The casino still hasn't done anything wrong.

Nothing wrong in your opinion, something wrong in my opinion - it is bad practice, simple as that.
Not every law of the land is fair and just, much less applied so. The law is an Ass.

Back on topic I have no beef with Sega.
Hopefully they will get their act together soon and be a very trustworthy Casino - they should prove to be a great addition to Playtech Casinos with their brand behind them.

 

[hitobito2005]

I already did with my extreme example.
Obviously varying the max wager to individual accounts gives the Casino an unfair advantage.
Reduce after the player has a long losing streak (well below expected return for that game) and then change back once the percentages are back in the houses favour.
If you think it has no effect then ask yourself how you would feel if you were sat a blackjack table playing $500 max bets and after a very bad streak the managements drops the limits to $50. I doubt it would be, "Makes no difference"

As a low roller this sort of thing hardly concerns me but if I were a high roller I would not even consider playing at a casino that I knew changed their betting limits at the drop of a hat.
It is bad practice, simple as that.

It's actually the opposite of what you say. Reducing the bet sizes is bad for the casino, it gives the casino a handicap.

The reason being that more wagered = more profit the casino casino. Reducing bet sizes = less wagered = less profit for the casino.

Assuming they have enough money, it makes no sense for them to do it.

 

[deucebag]

Anyway, they contacted me and said a wage slip from my employer would be acceptable together with some utility bills. Unbelievable. So they want details of my total income, monthly take home pay, National Insurance number, and company employee number. I told them where to get off.

I did though agree to send a copy of my UK driver's licence, a copy of my credit card statement, as well as their know your customer form. And they do indeed want to know about you. There's the usual name, date of birth, nationality, address, phone and email. But they also want to know your "status" whatever that means (marital status?) whether you are self-employed, job title, nature of work, company you work for, gross monthly income, and "source of funds?income".

Is it me but are they demanding too much information?

It's not you. I can't believe almost no one has commented on this bit. It's ridiculous. This casino is asking for "proof of income". They want you to fill out a form stating gross monthly income, job title, nature of work, and the company you work for. It's none of their business!

 

[Rusty]

It's actually the opposite of what you say. Reducing the bet sizes is bad for the casino, it gives the casino a handicap.

The reason being that more wagered = more profit the casino casino. Reducing bet sizes = less wagered = less profit for the casino.

Assuming they have enough money, it makes no sense for them to do it.

Makes a lot of sense if they have made a killing but I guess it depends on your faith in the software not being streaky at all.

If it made no sense at all they wouldn't do it.

 

[winbig]

It's not you. I can't believe almost no one has commented on this bit. It's ridiculous. This casino is asking for "proof of income". They want you to fill out a form stating gross monthly income, job title, nature of work, and the company you work for. It's none of their business!

Yea, what's up with that. Maybe the rep can comment on whether or not the employment, earnings, etc. information is in fact required, or is optional. Could you imagine them denying a withdrawal because you won't tell them how much you make?

I guess if worse came to worse, you could tell them that you earn over $1 per hour, the nature of your work is slave labor, etc.

 

[spearmaster]

If it made no sense at all they wouldn't do it.

How about "misguided sense"?

 

[4 of a kind]

Personally, I'm happy to see a real name involved and wish you luck. Maybe finally a casino can come aboard and demonstrate to the world what the term transparency means.

With that being said would you mind me asking if Video Poker, Blackjack, (card games) are being run by Random Draw software or predetermined RTP software? In addition other then slots what software are all other games using like craps etc.?

Thank You

The rep has been here several times monitoring this thread. I guess the hope for transparency is a scratch. -1

 

[maphesto]

The rep has been here several times monitoring this thread. I guess the hope for transparency is a scratch. -1

To be fair, I don't think all reps know the meaning of RTP-based or Random Draw software.

But you can have my guess instead!

I think it is RTP based. I am pretty sure that Playtech's roulette is a slot machine.

 

[SEGA Casino CS]

The rep has been here several times monitoring this thread. I guess the hope for transparency is a scratch. -1

Howdy!

We comply with the Alderney Gambling Control Commission's standards of game fairness. To ensure the fairness of our games for all players, we operate with the advanced systems for our software that uses the most sophisticated Random Number Generators.

 

[4 of a kind]

To be fair, I don't think all reps know the meaning of RTP-based or Random Draw software.

Do you think since they are new in this field we should give them a free lesson on the most basic functions of how a casino operates?

This person speaking at this forum is not casino support personnel, but rather a casino representative. I'm sure with a simple call to headquarters he could retrieve what should be common available information in order for players to be able to apply correct playing strategy's.

It's not like this information would give players the combination to the vault. But being able to apply the right strategy only extends playing time since the ultimate long term outcome is still going to be the inevitable.

I think their in fear of all the smart players that wouldn't even try these games.

 

[4 of a kind]

Howdy!

We comply with the Alderney Gambling Control Commission's standards of game fairness. To ensure the fairness of our games for all players, we operate with the advanced systems for our software that uses the most sophisticated Random Number Generators.

LOL Great attempt at derailment. What you just said above means nothing what so ever in relation to the RTP or Random Draw for card games. No one said anything about being fair. Of course your fair, and whatever version your using for card games is also fair. We just want to know which version is being used. This information is readily available for all land based casinos. They openly admit which version they use.

 

[winbig]

Howdy!

We comply with the Alderney Gambling Control Commission's standards of game fairness. To ensure the fairness of our games for all players, we operate with the advanced systems for our software that uses the most sophisticated Random Number Generators.

Just so it doesn't get pushed under the rug, could you please address the issue about the verification docs asking about income, etc?

 

[MrWolf]

Howdy! It looks like we have some commotion around here.

Let me just start with an apology to all those players who have had the “tiring” run ins with us this past weeks. We are conducting some advancement to improve our services and promotions. For the withdrawal part, I think it was made clear especially to one “Mr. Wolf”, that we have been doing some enhancements with our withdrawal process hence the setbacks. We have been coordinating with him through phone and email regarding the status of his withdrawal. We have also explained that the reason why we need to verify his account details is that we are complying with the AML (Anti Money Laundering) legislation. The withdrawn amount of £22,000 was all paid up and released thru his Moneybookers account. It is sad that a payment that lapsed one or two days would result to others tagging us as “Rogue In Training”.
:notworthy

If you check my original post you'll see it's a statement of facts as they happened, and I pointed out I got paid. The explanation about enhancements was made the week after I withdrew, and only after I sent an email enquiry following emails saying I'd be paid within 24 hours, and not all the money had been paid within that time frame.

My point about the ID stands - it's reckless to ask for a full passport with every single detail showing. I've sent my passport with the number blocked out to plenty of other casinos who are happy with that but not Sega apparently. Fortunately the copious amounts of documentation I provided were sufficient.

Also curious about changes to the wagering limits on VP?

 

[GrandMaster]

I already did with my extreme example.
Obviously varying the max wager to individual accounts gives the Casino an unfair advantage.
Reduce after the player has a long losing streak (well below expected return for that game) and then change back once the percentages are back in the houses favour.

The well-known gambler's fallacy. Reducing your betting limits only means that your expected loss will be less and the casino's expected win will be less.

 

[Rusty]

The well-known gambler's fallacy. Reducing your betting limits only means that your expected loss will be less and the casino's expected win will be less.

The well known casinomeister fallacy that software is not weighted.

Not to mention that all Blackjack, roulette, Video poker and slot machines are not proper simulations of the real games - playing as bingo/lottery type games instead with set RTP.
If you ignore all those realities you might have a case but it would be based on fantasy.
A bit like the fantasy that all Casinos are in it for the long run or the fantasy that as long as it is in the T&C's it is OK.

Like I say, if you would just as soon play at Casinos that change their betting limits without notice than ones that don't I think you will find you are in the minority of one.