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Question Seeking 'hidden bytes' expert opinion if possible - can't download RTG!

Discussion in 'Online Casinos' started by LeanneP, Jan 14, 2015.

    Jan 14, 2015
  1. LeanneP

    LeanneP Quit the forum PABnoaccred

    Occupation:
    at home mom
    Location:
    Ontario, Canada
    HI! thanks for taking a min to read my question! ;) I'm in Canada. I have been playing online for ten years. I have Windows7, freshly installed, adequate computer, though old, desktop.
    I have been unable to download any RTG games for about a week. When I go on casinoextreme, Slotter, etc...in Flash, it logs in then repeats and repeats and repeats the 'introductory tour tutorial'. If I push 'Cashier' I get 'page not available'. If I push a slot, such as Crystal Waters, Cleopatra, etc...it appears to start to load then a small box comes on saying 'unable to communicate with server'. I have not only cleared my cookies, I've re-installed Windows (so I don't want to hear that stuff - it's been done, again and again). I have checked with my internet provider & there's no restriction on my account, though they do obtain their IPs from the USA.
    When I download the downloaded version, it appears normal until the shell opens the casino. Then I get the login screen but it can't be typed into. None of the buttons work except 'exit'. I feel like my RTG is being re-directed. I found a few old bytes in my computer from 2009-2010 but can't delete them because I need system permissions such as TrustedInstaller that I can't figure out how to unlock, even though I own the computer and I also installed from a legal copy of Windows7 which I own.
    No clue--but the free chips are getting moldy in these accounts...aaak. Thanks!:what:
     
  2. Jan 14, 2015
  3. Wild Reels

    Wild Reels Meister Member webmeister

    Occupation:
    IT
    Location:
    United Kingdom
    have you tried changing the partcular folder permissions from TrustedInstaller back to Administrator rights ?

    i googled this guide if its any help

    You must register/login in order to see the link.
     
  4. Jan 14, 2015
  5. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Looks like you actually have a "factory reset" on a consumer grade PC that keeps the original software and OS on a hidden partition of the hard drive. I saw this on an old XP machine; after reinstalling Windows I noticed that there were orphaned folders and files left over from it's previous life.

    The way out is to reformat the hard drive before installing the OS. This will rid it of everything, but be careful not to "reformat" your only copy of the factory software and OS!. If you were not given the original software CDs, it should be possible to make a "recovery disk" from what's stored in the hidden partition, and essential step if your hard drive itself were to need replacing. You will not need to remember those access codes.
     
  6. Jan 16, 2015
  7. LeanneP

    LeanneP Quit the forum PABnoaccred

    Occupation:
    at home mom
    Location:
    Ontario, Canada
    A thousand thank-yous

    Thanks for your considerate reply! I have tried the Trusted Installer and of course tried to rip it out by its roots as it has an iron grip on my machine...and my life. However, it will take some time to ...first put down the crowbar...figure out how to change the ownership of the permissions.

    I did however try to reach these sites on my teenager's brand new laptop, which should not have any issues at all.

    This one is kind of a 'pssst...'...but...after trying everything (almost) on three machines, including brand new...there are a couple of apps that we can't get also, yet my teen is able to get them at school...must conclude that it's the internet provider. Here's the 'pssst...' part....they want $169 to consult about anything beyond being able to connect with Google. "That means you ARE able to connect with the internet," they say..."but that is as far as our customer service goes".

    I must say that I am a bit conspiracy-imbued, but this one's got that ...ring...:rolleyes:

    Thanks - will let you know if I can get anywhere with your suggestion.

    LeanneP
     
  8. Jan 16, 2015
  9. LeanneP

    LeanneP Quit the forum PABnoaccred

    Occupation:
    at home mom
    Location:
    Ontario, Canada
    Are you really a meteorologist?

    Thanks! I have a Windows7 installation disk, which I own. However...I tried to re-format, and my machine does not recognize any such function. It seems to have no re-formatting ability, whatsoever.

    But after trying to pull in the games on a brand new laptop, weeks old, plus having some programmes not come in at home but come in at other locations, it's definitely the internet provider in this instance.

    Thanks for your input, it's very nice to think that there are other humans on earth.

    LeanneP:D
     
  10. Jan 16, 2015
  11. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    It does seem to be a very odd problem, and if it IS your provider doing it, they should say so, not try to wring $169 out of you.

    The "reformat" is not so much a Windows function as a basic command function. It's often used to prepare new drives and other media that have been connected to a PC, but is a death sentence if applied to the main hard drive. As such, it's not all that obvious to find.

    It's often found when reinstalling Windows from it's own CD, and would probably be a separate "tool" command, rather than something that goes with the reinstallation process.

    As you have a teenager, you should not need to part with $169. The school is probably full of students who would be able to advise and "consult" for free, and may even know whether your provider is involved in blocking certain sites.

    If a site is blocked by my ISP, it shows a page that says so. A list of sites have been blocked in the UK by court order, mostly sites that irritate the big music and movie companies. Despite this, every school has a number of students that will be able to show you how to circumvent the block, even though no UK based forum seems willing to allow these methods to be posted (the answer is VPN).

    PS Yes, I am a meteorologist. I worked at the UK national weather service (The Met Office) between 1984 and 2000. My job involved mainframe computers, programming, developing new products for use mostly by the commercial side of the operation. It was a period that saw computing move from big companies into an everyday thing like TVs and microwaves in the home.
     
    2 people like this.
  12. Jan 16, 2015
  13. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    I have never heard of this before, but I have done some searching and found out that this is something Microsoft has done to us, all of us, even ME!

    However, this probably rules out TrustedInstaller as the cause of your problems. It seems to protect essential OS files from being messed around with by even the administrator account. This should also stop any other party, like your provider, from being able to alter such files when installing their service.

    As part of Windows, reinstalling Windows won't get rid of TrustedInstaller.

    It does look as though some sites, or their IP addresses, are being blocked or redirected from home, but not at your teen's school. However, there have been other reports of problems like this with RTG software that have had other causes, even a buggy RTG casino client.

    Make sure that you have the latest Flash player installed (this does not come with Windows, it's a widely used third party component from Adobe essential for many websites and casino clients.) Having the security settings set too high on Internet Explorer can also cause similar issues.

    Another tip suggested by, and for, RTG users is to open Internet Explorer in the background, and just leave it there (home page will do). This tip mainly addresses the issue of slow spinning reels, but may help other issues.

    One other tip for dealing with access problems is to use an alternative DNS service to the one from your provider, such as "open DNS or Google". I have never done this, but there are plenty of guides on the internet for setting this up. If the solution is VPN, there are guides for this too, but the VPN service will charge a monthly fee, and will slow down the internet a little.
     
  14. Jan 16, 2015
  15. quber

    quber Senior Member

    Occupation:
    spy
    Location:
    Europe
    If you have a smartphone try setting it up as a hotspot and connect to the internet through that to see if the games will load. unless you have a good data plan though don't play through it as it could become expensive
     
  16. Jan 17, 2015
  17. LeanneP

    LeanneP Quit the forum PABnoaccred

    Occupation:
    at home mom
    Location:
    Ontario, Canada
    Internet Service Provider tomfoolery?

    Thanks VERY Very VerY Very VERY much to the amazing kicks at this bizarre can of dilemma. :nod:

    I did the outlandish & took my teenager's laptop on the road, so to speak, and logged in on a different service provider. I had to use internet Explorer, disable pop-ups...yadayada, but ultimately...WAS ABLE to connect.
    ;)
    The problem... isn't my computer! :eek2:

    Here's the kicker: the internet service provider refers me to a tech support that wants $169. :puke: That will 'fix my connection problems'! My teenager is missing out on some social sites, also. Yet those same sites work on her school's internet.

    I'm going straight into outer-space James Bond meets Days of Our Lives...and surmising the worst...this 'tech-saavy internet tech-provider' knows what it's doing and has bottle-necked extra luxuriousness, figuring that people like us (gamers, socializers) have the extra dough to free up the nicey-nice channels. :xxx

    Well, they can BITE ME. I am not above cheap, sleazy conspiracy theories, and I'm biting into this one, :eat: whole hog, after pulling my hair out for a week, decimating my computer with a Windows makeover. Next month I'm signing up with another provider. :cool: Now I can release my e-mail address to the wind: "Chump@ExtortMe.com"...believe me, that's not the ISP, but I honestly DID select "Chump" as my e-mail handle, perhaps in anticipation of this....mmmm...dawning? :clap:

    Thanks again for the great help and suggestions. Still a learning experience, right? Wish I could INVESTIGATE it...! :cheers:

    Cheers, LeanneP
     
  18. Jan 17, 2015
  19. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    I didn't know Virgin Media operated in Canada too:rolleyes:

    I have them here, and despite it being "superfast" cable broadband, it sometimes can't even load Facebook or the Meister's forum without choking. They have also rolled out "parental controls" which are managed from their end, and users can opt in. This has me thinking that other providers, such as Chump and ExtortMe :rolleyes: may have introduced "parental controls", but on an opt OUT basis. Such filters would obviously target "adult" sites such as gambling and porn, but may also interfere with some of the social sites too.

    The other thing we have is "traffic management", although this should not interfere with light uses such as browsing and gambling. What DOES seem to interfere with light use is too much heavy use on your local branch, leaving so little capacity left that even light users can't get enough throughput. It seems that heavy users dominate, rather than being pegged back by the collective traffic from the majority of light users. The root cause in the case of Virgin Media is that they grossly over sell, which leads to far too many customers on some local branches than the infrastructure can handle, then they blame the customer for expecting to actually USE the 50 or 100 Mb they are paying for.
     
  20. Jan 18, 2015
  21. LeanneP

    LeanneP Quit the forum PABnoaccred

    Occupation:
    at home mom
    Location:
    Ontario, Canada
    Waxing Fully Insanely since DOS

    Believe it or not, it's not that the use is heavy...it's that the basic bits and bytes that were correct and true since the beginning (I started data entry before word processing was released to the public; it was still DOS...floppy disks were the big breakthrough! They were really floppy! Not just sayin'...in fact, I was one of the first data entry operators in Canada). Point being, the correct bits and bytes were never replaced. But when this smoother, newer, lighter, quicker biz takes over, it doesn't even look at the crock-a-block...too good for it!:rolleyes: So yer C: prompt sits, gathers dust, meanwhile clever ol' hand-me-downer in the 2nd world :Read: has had time on his hands & figured out everything possible that can be done with DOS, behind the back of your basic modern browser. Many's the time I've caught a C: prompt poking at my Dell from behind its own scenes. Somewhere in DOS-sees-the-net or 'here's an adapter for your, DOS, and a large finger, for your visible operating system'--land, lies a thousand pits for your, or my ...machine, to roll and to luxuriate in, never realizing the perils. Kind of like crabs. :poke: I could swear, I've had conversations with bedbugs...bedbugs that were steering people around town by the shorts, pulling and biting..."turn right"..."turn left"..."you're talking to her, get closer"...their little voices lost in the din, just like Horton Hears The Who. What am I trying to say? :confused: That just because we seem to have it all, doesn't mean we have all the control. :sob: And that's a fact worthy of measuring.
    Cheers, LP


    :clap:
     
  22. Feb 13, 2015
  23. LeanneP

    LeanneP Quit the forum PABnoaccred

    Occupation:
    at home mom
    Location:
    Ontario, Canada
    Old thread now but ...You really ARE a weatherman!

    Thanks for your reply - I know this is an older thread now but I finally read your (this particular) post - for some reason it slipped my eyeballs to start with.
    Yes - oddly - the bus to go to summer school - something to do because my teenager won't likely find a job around here this summer, may as well add a skill - as it is she has a 93% average - costs $170! I can use the $1 to buy an iced coffee when they go on sale - great advice.

    All told, my daughter was able to tweak some of the router configurations and my 'reception' is much, much better, thanks. ...And now for a new computer (because this old graphics card won't let me play "Lights").

    I saw you on the conference with the Casinomeister, there! LOL! Great job with the beer, eh?

    Some time, if I ever get to make it to one of these types of 'do's...I will ask you a complex metaphysical weather question that was posed to me during a low point in my life - as a 'life question' or as a personality test, I definitely dismally failed. But as a science question it is both bizarre and fascinating, but would HAVE TO be queried in person. Over some beer at a casino would be AWESOME. I am not much of a traveller other than around Canada; my health is weak for the endurance component. But maybe this conference will come to Canada some time - it would be really nice to meet you. :)
    Cheers, LeanneP
     
  24. Feb 14, 2015
  25. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    It was a cider. I was going to anoint Nifty with some "holy cider" to see if it would cure his dogged support for even the most draconian terms and conditions :)
     
  26. Feb 14, 2015
  27. LeanneP

    LeanneP Quit the forum PABnoaccred

    Occupation:
    at home mom
    Location:
    Ontario, Canada
    Put out that...er...carry that torch...!

    :cheers::lolsign: Great job, man. Great job. I'll stay home and nurse my Paddy Power envy.:nod::cheers:
     

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