SE or not

Jensa

Full Member
Joined
Jul 1, 2015
Location
sweden
Hello, I have a question and i cant really decide if im wrong or not here.

I SE from "Casino1" back in 2017.
2018 "Casino1" launched "Casino2" and they were both under same MGA licence.
2019 both casinos got their own swedish licence.
2020 i played at "Casino2".

I found out about this and asked for a refund, because i think if i SE from "Casino1" i should be SE from their sister casino aswell!?
Even if they are not at same licence now, shouldnt "Casino2" have this information from back in the day?

Casino2´s answer is: "Because i made my account after they got their swedish licence, they dont have this information. And if i had made my account before 2019 i would be stopped and not able to create one because of the SE in Casino1"

Any thoughts?
 

Playford7

Meister Member
MM
Joined
Jul 10, 2016
Location
North east England
Why are you signing upto casinos if your self excluded may I ask? Was it problem gambling related? If not my heartfelt apologies.
 

danofthewibble

Senior Member
Joined
Jan 2, 2018
Location
UK
Under MGA licenses, self exclusion is per brand, not licence. So you were allowed to sign up to the second casino.

And as Casino 2 launched under a new licence, they would not have excluded you from the outset as they couldn’t have.
 

Jensa

Full Member
Joined
Jul 1, 2015
Location
sweden
Sorry forgot to that part, yes i was SE and clearly stated i had gaming problems.
I had been clean for 1.5 years and sadly had a relapse the other week.
Luckely not that bad it could have been.
So thats the reason.
 

Jensa

Full Member
Joined
Jul 1, 2015
Location
sweden
Under MGA licenses, self exclusion is per brand, not licence. So you were allowed to sign up to the second casino.

And as Casino 2 launched under a new licence, they would not have excluded you from the outset as they couldn’t have.
I forgot to mention i was SE because of gambling problems, dont know if that change anything.
 

Slottery

Senior Member
PABnoaccred
MM
Joined
Aug 21, 2017
Location
Malta
Under MGA self-exclusion don't need to be carried over gross brands on same license. Now if you play under SGA license, old MGA self-exclusions don't have to be followed, only these which are made under SGA.
 

Davey86

What consumes your mind controls your life
MM
Joined
Feb 6, 2020
Location
Newcastle upon tyne
Obviously feel for you but if you sign up to 1 and self exclude and sign up to 2 and play as an adult you made that choice
On the other side of the coin what if you just didn’t like 1 constant loss decided to exclude to sign up to 2 but wasn’t allowed because you excluded 1 would that be fair/unfair? Unfortunately it’s a business and your the profit they will never have your best interests at heart only you can have that, instead of looking for right or wrong help yourself first and foremost
 

Slottery

Senior Member
PABnoaccred
MM
Joined
Aug 21, 2017
Location
Malta
Now you can self-exclude yourself through Spelpaus which covers all casino operators who hold SGA license, that should help you out if you have problems with your gambling.
 

Jensa

Full Member
Joined
Jul 1, 2015
Location
sweden
Obviously feel for you but if you sign up to 1 and self exclude and sign up to 2 and play as an adult you made that choice
On the other side of the coin what if you just didn’t like 1 constant loss decided to exclude to sign up to 2 but wasn’t allowed because you excluded 1 would that be fair/unfair? Unfortunately it’s a business and your the profit they will never have your best interests at heart only you can have that, instead of looking for right or wrong help yourself first and foremost
I know, im grown man, my choices, my addiction.
I had a small setback after 1.5 years, but im on my feet again and hopefully it never happens again.
but, I have seen alot of simular cases when SE with gambling problems on one site and then made a new at a sister site, and they either got their withdraws denied, account closed and refunded, or loss and sometimes get refunded.
But seems it varies alot from owener to owner.

But this probably was before SGA, i have not found simular case i described, so thats why im curious.
 
Last edited:

Davey86

What consumes your mind controls your life
MM
Joined
Feb 6, 2020
Location
Newcastle upon tyne
I know, im grown man, my choices, my addiction.
I had a small setback after 1.5 years, but im on my feet again and hopefully it never happens again.
but, I have seen alot of simular cases when SE with gambling problems on one site and then made a new at a sister site, and they either got their withdraws denied, account closed and refunded, or loss and sometimes get refunded.
But seems it varies alot from owener to owner.

But this probably was before SGA, i have not found simular case i described, so thats why im curious.
I’m not getting at you in anyway with what I’ve said the only thing that can help you is yourself regarding if the casino is right or wrong just prolongs everything in your past (if your looking to your future) forget move forward best way imho
 

Jensa

Full Member
Joined
Jul 1, 2015
Location
sweden
I’m not getting at you in anyway with what I’ve said the only thing that can help you is yourself regarding if the casino is right or wrong just prolongs everything in your past (if your looking to your future) forget move forward best way imho
No problem no offence taken.
I understand what your saying and its definitely true.
Been there to many times in my past.
 

Davey86

What consumes your mind controls your life
MM
Joined
Feb 6, 2020
Location
Newcastle upon tyne
No problem no offence taken.
I understand what your saying and its definitely true.
Been there to many times in my past.
Obviously your it’s you and your future and your choices all the best, gambling is a bitch I gamble for for fun I love slots spinning them hoping wishing and wanting but Remember their is more to life go on to providers sites and play demos if that’s what it takes just don’t watch bloody streamers or listen to the man the legend they call playford
 

Jensa

Full Member
Joined
Jul 1, 2015
Location
sweden
Obviously your it’s you and your future and your choices all the best, gambling is a bitch I gamble for for fun I love slots spinning them hoping wishing and wanting but Remember their is more to life go on to providers sites and play demos if that’s what it takes just don’t watch bloody streamers or listen to the man the legend they call playford
Yep i loved it aswell but it just escalated more and more and i had to stop.
It more or less stood between life or death.
So i managed to stop, and kinda got over it and i didnt have any urge at all to gamble 95% of the time.. and i had controll.

Its funny you say that about streamers, thats actually what triggered me to break my 1.5 year free from gambling. I found a casino streamer while looking for something completly different... i used to watch this like 2-3 yeas ago so i tuned in and watched some and boom...
I wont make that mistake again for sure.
 

Davey86

What consumes your mind controls your life
MM
Joined
Feb 6, 2020
Location
Newcastle upon tyne
Yep i loved it aswell but it just escalated more and more and i had to stop.
It more or less stood between life or death.
So i managed to stop, and kinda got over it and i didnt have any urge at all to gamble 95% of the time.. and i had controll.

Its funny you say that about streamers, thats actually what triggered me to break my 1.5 year free from gambling. I found a casino streamer while looking for something completly different... i used to watch this like 2-3 yeas ago so i tuned in and watched some and boom...
I wont make that mistake again for sure.
Watching a streamer yeah I get it but they push it saying watch me I will do you don’t!!! But as a gambler you want them wins them sessions unfortunately for you/us streamers have got a way to pay for their addiction slash pretend jobs we haven’t stay safe protect yourself
 
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