Video slots not taking SE serious

[Henryjkre]

So I’m new at the forum but I’d like to file a complaint against a videoslots because they acknowledged the fact that I self excluded myself back in 2018, yet they allowed me to gamble with the same account during the summer of 2021 and I lost a lot of money approximately €10,000.

They even went as far as taking my official complaint, and then they would tell me that I was in the wrong, and they did not care about the end of the situation.

Please see my attached files as you can see that I went above and beyond as far as to explain my gambling issues back in 2018 and the response is attached as well.

I honestly struggle with gambling abuse for the last 20 years of my life and I have let most the embling sites know this and they should not allow me to gamble anymore. I asked for a refund, but they denied it.

 

[LadyJelena]

@Team.Videoslots

 

[GourdFollower]

Thanks @LadyJelena and @Team.Videoslots, but as @Henryjkre has an active PAB on this issue, @maxd will be contacting Videoslots directly.

(When there is an active PAB, the general rule is that the player can't also have a thread on the forum as it complicates the issue.)

Regards,
GourdFollower
Assistant to Max Drayman, Player Arbitration (PAB) Manager, Casinomeister.com

 

[LadyJelena]

Thanks @LadyJelena and @Team.Videoslots, but as @Henryjkre has an active PAB on this issue, @maxd will be be contacting Videoslots directly.

(When there is an active PAB, the general rule is that the player can't also have a thread on the forum as it complicates the issue.)

Regards,
GourdFollower
Assistant to Max Drayman, Player Arbitration (PAB) Manager, Casinomeister.com

Thanks for the heads up

 

[maxd]

@Henryjkre : your PAB has been submitted to @Team.Videoslots but they may well contact you directly. You're welcome to speak to them directly or, assuming that doesn't happen or doesn't produce the desired result, I can proceed with the PAB. Please keep me posted in your PAB Ticket and I'll respond accordingly.

 

[Henryjkre]

@Henryjkre : your PAB has been submitted to @Team.Videoslots but they may well contact you directly. You're welcome to speak to them directly or, assuming that doesn't happen or doesn't produce the desired result, I can proceed with the PAB. Please keep me posted in your PAB Ticket and I'll respond accordingly.

Thank you. I hope they will finally solve it. Did they answer you? Of course I’ll keep the PAB ticket updated with any contact attempt they might make. Thank you again

 

[maxd]

... Did they answer you?

Not as yet. If they do I'll let you know in the PAB Ticket.