Hello, I have a question and i cant really decide if im wrong or not here.
I SE from "Casino1" back in 2017.
2018 "Casino1" launched "Casino2" and they were both under same MGA licence.
2019 both casinos got their own swedish licence.
2020 i played at "Casino2".
I found out about this and asked for a refund, because i think if i SE from "Casino1" i should be SE from their sister casino aswell!?
Even if they are not at same licence now, shouldnt "Casino2" have this information from back in the day?
Casino2´s answer is: "Because i made my account after they got their swedish licence, they dont have this information. And if i had made my account before 2019 i would be stopped and not able to create one because of the SE in Casino1"
Any thoughts?
I SE from "Casino1" back in 2017.
2018 "Casino1" launched "Casino2" and they were both under same MGA licence.
2019 both casinos got their own swedish licence.
2020 i played at "Casino2".
I found out about this and asked for a refund, because i think if i SE from "Casino1" i should be SE from their sister casino aswell!?
Even if they are not at same licence now, shouldnt "Casino2" have this information from back in the day?
Casino2´s answer is: "Because i made my account after they got their swedish licence, they dont have this information. And if i had made my account before 2019 i would be stopped and not able to create one because of the SE in Casino1"
Any thoughts?