I agree that this requires more than a casual brush-off, as I said earlier and I've already directed the attention of some of the folks at Cryptologic to this thread.
After the weekend, if Frank or one of his colleagues has not been a little more forthcoming I will push it again.
I'm going to be on a panel at the GIGSE conference in Montreal week after next and this is the sort of thing we will be examining. I've already assembled a *dossier* of typical casino and player bonus complaint examples to illustrate these disputes. This case, especially the perceptions it creates and the lack of a serious answer by the casino spokesman will be going into the file.
After the weekend, if Frank or one of his colleagues has not been a little more forthcoming I will push it again.
I'm going to be on a panel at the GIGSE conference in Montreal week after next and this is the sort of thing we will be examining. I've already assembled a *dossier* of typical casino and player bonus complaint examples to illustrate these disputes. This case, especially the perceptions it creates and the lack of a serious answer by the casino spokesman will be going into the file.