Rushmore - withdrawal delay

[footdr]

Interesting chat with Rushmore re: check payments........

Please wait for a site operator to respond.

You are now chatting with 'Daniel'

Daniel: Hi and welcome. How can I help you?

footdr: Hi, are checks being sent via courier or snail mail?

footdr: also, are wires back on track now, as I would like to know before I deposit

Daniel: pony express

footdr: also, I received an email from vip support that they were trying to find a new processor, did they yet

footdr: ok, so check withdrawal will probably take up to 4 weeks how about wires

Daniel: I recommend you request withdrawals going forward via check

footdr: ok, so no new processor as of yet, right

Daniel: as far as I know, nofootdr: so, why aren't they sending checks by courier like all other RTGs

footdr: it is more reliable and faster

Daniel: we offer that option now, for the last 2 weeks on our website

footdr: I am still waiting on 800 wire approved on 12-18

footdr: still not received

footdr: they said the processor lost 3 batches of wires. But that is impossible in an electronic banking world.

Chat session has ended.

after my last question he terminated the chat.

I am not going to wait anylonger to take action. I am making my plan for getting the money back via my mode of deposit. Enough is enough and tired of their scam and their processors lack of ability to provide information on the whereabouts of my money.

 

[bb28]

after my last question he terminated the chat.

I am not going to wait anylonger to take action. I am making my plan for getting the money back via my mode of deposit. Enough is enough and tired of their scam and their processors lack of ability to provide information on the whereabouts of my money.

I understand your frustration but yet you knew of the slow payouts and problems months ago, right?


So I ask and I'm not picking on just you, (to any player who continued to play there) where is the responsibility to oneself to not take high risks with your money?

 

[takethemoney]

Rushmore should be thrown in the Rogue Pit. The have demonstrated nothing worthy of any greater status as of late. Huge fall from grace, as I once won some major and multiple random jackpots there. They paid me like a swiss watch with only a couple minor delays, for the most part. Soon after it all fell apart for them. I think they are either broke or just choose to invoke bad business practices, but they are rogue in the end result, for whatever reasons.....or excuses.

 

[Seventh777]

Maybe it`s time they changed their name to Rushnomore.

 

[cabrerjc]

Still Nothing

So today is February 1st, 2012. I had Wire Transfers approved on 11/24/11, 12/1/11, and 12/27/11. For two of those withdrawals approved, it has been over 2 months now and I have yet to see a dime of it. Quite a few people had withdrawals on 12/1 like myself, and I don't believe any have been paid yet either. I have e-mailed the withdrawal department and it seems they aren't e-mailing me back anymore. They used to be very quick at responding.

Just wondering if anyone from the U.S. has been paid since 2012 began, and via which method? Also, why would they start a new check withdrawal process if they weren't planning on paying? Or do you think that's just another stall tactic? Does anyone have any good news at all?

 

[oldtrvlagt]

Not really. My pending wire transfer from 12/2 was returned due to (the wrong banking info)! As if I am stupid enough to believe that So, Megan emails me and says she is going to issue a check and after a few more days I get an email January 26th that a check has been sent. Whooppee....or is it? I emailed them back and asked how was it coming (Fedex, UPS, regular mail, carrier pigeon, sled dog) anything? Nope, no more emails after that. So, I asked live chat and the guy I talked to said "regular mail by courier". I'm thinking it has to be one or the other. Anyway, it is supposed to be here in "10 business days" but I am NOT holding my breath. I am sure it will be "lost" in the mail

 

[nikkidog]

Rushmore

I received an email today from Tara Murdoch about my withdrawal that was approved on 12/1/2011 , which I have not received. . She said that she is now in charge of the withdrawals department and that they are looking into why my funds have not been received. She said that as soon as my funds have been found they will send me a check instead of the wire transfer. She also said that they have found a new processor who has had good results in getting the funds to players. I wrote back and asked if my winnings are not found, will they still issue me a check, but have not heard back. Now the question is ,will it take another 2 months to find out where my wire transfer is and then to send me a check. Hope this is not another excuse , just to tell me something and keep it dragging on.

 

[cabrerjc]

I received an email today from Tara Murdoch about my withdrawal that was approved on 12/1/2011 , which I have not received. . She said that she is now in charge of the withdrawals department and that they are looking into why my funds have not been received. She said that as soon as my funds have been found they will send me a check instead of the wire transfer. She also said that they have found a new processor who has had good results in getting the funds to players. I wrote back and asked if my winnings are not found, will they still issue me a check, but have not heard back. Now the question is ,will it take another 2 months to find out where my wire transfer is and then to send me a check. Hope this is not another excuse , just to tell me something and keep it dragging on.

That's very interesting that there is someone new in charge of withdrawals. Megan has been there for a while, and actually recently returned (Jessica was working in her place). I think there is also a new VIP Manager named Jane Kay. Wonder why all the new people. Did the e-mail come from the usual withdrawals department? If so, I guess it means I should e-mail her and catch her up to speed with my situation.

And so the drama continues...

 

[nikkidog]

Rushmore

Yes, it came from [email protected] and it was signed Tara Murdoch, withdrawals manager. Wish they would just send me a check and end this wait.

 

[sds213]

RUSHMORE ONLINE CASINO IS A SCAM

I was told by live chat today that in the last couple of days they have started paying plays via check. He said that he would ad my name to the list of players who have not received their winnings . As I was told before mine was sent out by the processor on 1/5/2012, so they say and was told last week that they were in the process of getting a tracking number to try and track it down. Said they would get back to me, but have had no reply about it since I received that email on 1/18/2012. So if the funds were confiscated , does that mean that we will not get paid, or will they make it good and pay us. They also told me that I would get an email letting me know if I will get paid by check.

I have the same problem. They said now they lost my money. How do you lose $700 when you have millions. I have been waiting over six weeks now for my money and have gotten nothing but lies, after lies. I don't want them to send me a check. That will take another ten days (if and when it gets sent out) and 10 days to clear (because it is from another country) and there is no guarantee that the check won't bounce. I want my money put into my bank account via ACH/electronic transfer or wire transfer which takes about a day. I have been e-mailing the casino every day, several times a day. You think they would be sick of hearing from me. So, you are not alone my friend.

 

[footdr]

Acually.......

I understand your frustration but yet you knew of the slow payouts and problems months ago, right?


So I ask and I'm not picking on just you, (to any player who continued to play there) where is the responsibility to oneself to not take high risks with your money?

I have been a vip player at rushmore for 5+ years and have always received payment. Even several months ago when they were changing processors I was paid within a reasonable time frame compared to some other RTG groups. I asked before depositing if there were any delay issues and was told there were not, otherwise I wouldn't have deposited in January.

I see your point. And, believe me once I finally get paid, which I believe I will eventually, I won't be playing there again.

 

[chuchu59]

I have been a vip player at rushmore for 5+ years and have always received payment. Even several months ago when they were changing processors I was paid within a reasonable time frame compared to some other RTG groups. I asked before depositing if there were any delay issues and was told there were not, otherwise I wouldn't have deposited in January.

I see your point. And, believe me once I finally get paid, which I believe I will eventually, I won't be playing there again.

I hate to say this but if you believed them when they said there were no delay issues prompting you to deposit as recent as January they must regard you as a sucker of the highest order. Whether they pay you or not dont touch them again mon ami.

 

[sds213]

Rushmore Withdrawal problems

I received an email today from Tara Murdoch about my withdrawal that was approved on 12/1/2011 , which I have not received. . She said that she is now in charge of the withdrawals department and that they are looking into why my funds have not been received. She said that as soon as my funds have been found they will send me a check instead of the wire transfer. She also said that they have found a new processor who has had good results in getting the funds to players. I wrote back and asked if my winnings are not found, will they still issue me a check, but have not heard back. Now the question is ,will it take another 2 months to find out where my wire transfer is and then to send me a check. Hope this is not another excuse , just to tell me something and keep it dragging on.

I received the same email on Tuesday of this week, 1/31/12. Where did the money go. Electronic transfers just don't get lost. Wow!!! Some lucky person has all our money sitting on an Island enjoying every last cent. (LOL!) I have been emailing the withdrawal department every day at least several times a day. I'm hoping they get sick of me and do something about it. I have also sent them blogs so they can read whatever everyone is posting on the internet. I am sick of it. Nothing but lies. I like that new name some said "RUSHNOMORE".

 

[cabrerjc]

Update

I went to check on my pending withdrawals, since they had only allowed a max of $2000, and noticed that they had all disappeared. I then noticed they have implemented a new Check Courier withdrawal method which allows you to withdraw via fedex. The max amount now is $2500 and can be requested 2 times a week. However, with the new check courier there is a 2% processing fee. I'm fine with a fee if it means I actually get my money via fedex...and in a reasonable timeframe.

The customer service rep said my pending withdrawal amounts were still in the system and not to worry about it, however I decided I would rather have anything pending just go through the new system. So I had him cancel all my pending withdrawals and I requested 2 withdrawals now via fedex.

At this time, I now have missing withdrawals from Wire Transfer (which is no longer an option), checks approved from the previous check method, and checks pending via the new system. Any bets on if any of these methods actually make it to me?

I would recommend anyone who had pending withdrawals as of last night, go into your account and make sure everything is taken care of. If you don't see the pending withdrawals then make sure customer service still has a record of it.

 

[takethemoney]

Rogue the whole lot of them and their bullocks. This is becoming redundant and so should they.

 

[oldtrvlagt]

But the question remains...is it regular mail (as has been stated by some of the CSR's) or is it Fedex? I've been told both.....or does anyone really know?

 

[cabrerjc]

Another Update

Just wanted to let everyone know that I have received a check today. I'm not quite sure if it was money that was owed from the Wire Transfers, or if it was from the amount approved by check on 1/24/12. It wasn't a full amount though, it was actually half of the previous maximum amount you could withdraw per week. So maybe its just a portion of my winnings to keep me from e-mailing all the time.

The interesting thing is it comes from a processor who I know, for a fact, I have received Wire Transfers from in the past. So how am I able to receive a check and not a wire transfer? Interesting...

P.S. It was via regular mail.

 

[nikkidog]

Rushmore

I just spoke with Nick in live chat about my withdrawal that was approved on 12/1/2011. He said they have a reference number for my wire transfer and gave it to me. He said that it should have been in my bank account on 12/31/2011 and would show up as Definitive Payments. The withdrawals department told me a few weeks ago that it was sent out by the processor on 12/1/2012, so how could it have been in my bank on 12/31/2011. He said that they are trying to locate my funds and when they do they will issue me a check. He said to give my bank the reference number to see if they know about the wire transfer and if if might have not been accepted. Has any one else been told this. I really don't want to ask my bank as to not raise any red flags.

 

[oldtrvlagt]

Hey, can you tell me what the return address is? I have someone that is going to check my mail as I'm down South until it warms up. I would appreciate it!

 

[aceking123]

oh common guys why play there ? you lot are going to get burnt ! dont play there unless your willing to get caught up.

 

[oldtrvlagt]

Mine was a tourney win...I haven't deposited there in about three years!

 

[nikkidog]

Rushmore

Mine was a tourney win also. Have not deposit either , even though they are always asking if I am interested in a good bonus.

 

[cabrerjc]

oh common guys why play there ? you lot are going to get burnt ! dont play there unless your willing to get caught up.

Mine was a free casino chip. Haven't deposited since Mid-December...and that's only because I had been receiving Wire Transfers. Just waiting now for various withdrawals.

 

[footdr]

So where have you won lately......?

I hate to say this but if you believed them when they said there were no delay issues prompting you to deposit as recent as January they must regard you as a sucker of the highest order. Whether they pay you or not dont touch them again mon ami.

there aren't many casinos to play at if you are u.s. and I play the ones that I win at. I have no doubt I will get paid I am just mad that they advised there were no delays.

I don't plan to play them again as they mis-informed me. although I have discovered from a very creditable vip support person that support is not being made aware of the problems and the actions the management is taking to correct the problem. If I could contact the actual "owners of the casino" I would.

I am getting very close to disputing the amount of deposits I made up to the amount they owe me. This is a perfectly legal thing to do and is not an arbitrary dispute as Casinomeister doesn't allow. The processor owes me the money and I have no other recourse against the processor.

So what do you say to that?

 

[chuchu59]

there aren't many casinos to play at if you are u.s. and I play the ones that I win at. I have no doubt I will get paid I am just mad that they advised there were no delays.

I don't plan to play them again as they mis-informed me. although I have discovered from a very creditable vip support person that support is not being made aware of the problems and the actions the management is taking to correct the problem. If I could contact the actual "owners of the casino" I would.

I am getting very close to disputing the amount of deposits I made up to the amount they owe me. This is a perfectly legal thing to do and is not an arbitrary dispute as Casinomeister doesn't allow. The processor owes me the money and I have no other recourse against the processor.

So what do you say to that?

Frankly on the subject of chargebacks I cannot fully agree to the general consensus of never commiting such a 'sin' especially when there is no other recourse. If you won fair and square and they dont pay you worrying about being blacklisted in the gaming world if you charged back should be the least of your concerns. In other dispute cases, as in Babs case a couple of years ago the player is clearly wrong to dispute charges as she charged back after she lost making it a 'no-risk' venture on her part. However, in your case you paid for the goods, literally speaking, and they have failed to deliver. What's more, with the financial difficulties they are facing, who knows when they will close shop. One musnt expect that they will 'ultimately' pay every time.

A word of caution to players who are contemplating playing at this group 'promises are made to be broken'. They lie again and again on payments and each time they invent something new in the hope someone falls for it. They are definitely underfunded or possibly unfunded. This is obvious. Dont bother Max with PABs on this group please.

 

[footdr]

Frankly on the subject of chargebacks I cannot fully agree to the general consensus of never commiting such a 'sin' especially when there is no other recourse. If you won fair and square and they dont pay you worrying about being blacklisted in the gaming world if you charged back should be the least of your concerns. In other dispute cases, as in Babs case a couple of years ago the player is clearly wrong to dispute charges as she charged back after she lost making it a 'no-risk' venture on her part. However, in your case you paid for the goods, literally speaking, and they have failed to deliver. What's more, with the financial difficulties they are facing, who knows when they will close shop. One musnt expect that they will 'ultimately' pay every time.

A word of caution to players who are contemplating playing at this group 'promises are made to be broken'. They lie again and again on payments and each time they invent something new in the hope someone falls for it. They are definitely underfunded or possibly unfunded. This is obvious. Dont bother Max with PABs on this group please.

Thanks for the comments, players shouldn't be afraid of taking legal action when they have adhered to the terms and conditions which is legally considered a "contract" and the online business( in this case a casino) hasn't complied with their terms and conditions and provided the services which you paid for. I am not condoning charging back deposits because you lose and I believe you should make every attempt to work with the casino and allow them time to work out issues beyond their control. But, when they continually say that they are waiting for their processor to update them on the whereabouts and status of your payment going on over one month; one needs to start thinking about taking legal action to get their money. There is no possible way a processor doesn't know what happened to the money they were given(had transferred to their bank account) to pay a merchants customers. If their transaction(wire) failed, the funds would have been returned to them with an explanation as to why the wire wasn't able to be processed. After being in business for over 35 years I am fully aware of how the banking process works.

 

[samoas]

there aren't many casinos to play at if you are u.s. and I play the ones that I win at. I have no doubt I will get paid I am just mad that they advised there were no delays.

I don't plan to play them again as they mis-informed me. although I have discovered from a very creditable vip support person that support is not being made aware of the problems and the actions the management is taking to correct the problem. If I could contact the actual "owners of the casino" I would.

I am getting very close to disputing the amount of deposits I made up to the amount they owe me. This is a perfectly legal thing to do and is not an arbitrary dispute as Casinomeister doesn't allow. The processor owes me the money and I have no other recourse against the processor.

So what do you say to that?

I must say I would never condone this format. That being said, and having followed your story, I wouldn't blame you for taking this route. Hypocritical? Somewhat. But you do what you need to do.

My only (personal opinion here! Me in your shoes!) stipulation would be if you have made purchases with this group in a recent period of time ( lets just say 30 days or so) while awaiting additional delayed payments, then you get what you deserve. Not saying it to be mean nor cruel. It's a frustrating situation being stuck awaiting monies, especially from an establishment you truly enjoy and feel lucky playing. Just an observation of poor judgement and greedy behavior. Consider it constructive criticism, I assure you it's not personal. I have been there myself. Kind of like the old adage of "Fool me once, shame on you. Fool me twice, shame on me."

No offense meant footdr, for I hope you get the funds you are rightfully entitled to.

Sincerely,
Christine

 

[footdr]

I must say I would never condone this format. That being said, and having followed your story, I wouldn't blame you for taking this route. Hypocritical? Somewhat. But you do what you need to do.

My only (personal opinion here! Me in your shoes!) stipulation would be if you have made purchases with this group in a recent period of time ( lets just say 30 days or so) while awaiting additional delayed payments, then you get what you deserve. Not saying it to be mean nor cruel. It's a frustrating situation being stuck awaiting monies, especially from an establishment you truly enjoy and feel lucky playing. Just an observation of poor judgement and greedy behavior. Consider it constructive criticism, I assure you it's not personal. I have been there myself. Kind of like the old adage of "Fool me once, shame on you. Fool me twice, shame on me."

No offense meant footdr, for I hope you get the funds you are rightfully entitled to.

Sincerely,
Christine

Why wouldn't you condone this route? If you bought a good online or purchased a lottery ticket and won and didn't recieve what you purchased or what you won wouldn't you take the legal remedies afforded by law? I haven't made a final decision and plan to give them a couple of weeks but then, I take the remedy legally afforded me before the time to file such claim runs out.

 

[samoas]

Why wouldn't you condone this route? If you bought a good online or purchased a lottery ticket and won and didn't recieve what you purchased or what you won wouldn't you take the legal remedies afforded by law? I haven't made a final decision and plan to give them a couple of weeks but then, I take the remedy legally afforded me before the time to file such claim runs out.

Did you read my second sentence? Here it is:

"That being said, and having followed your story, I wouldn't blame you for taking this route."

Am glad to hear you will give them a bit of time to right their wrong. If they don't? Do what you have to do. I agree with Chuchu's statement. Rushmore has done little to prove they are on solid "financial" ground. Their lack of customer interaction in conjunction with their silence has proven that fact, IMO.

For the record, I have never played there and after all of the reading I have done in this forum, I have no desire to take that gamble.

Best wishes footdr! Fingers crossed you get paid the proper way. I would hate to see your online gaming reputation marred, though this just may be an exception to that rule.

 

[footdr]

?

Did you read my second sentence? Here it is:

"That being said, and having followed your story, I wouldn't blame you for taking this route."

Am glad to hear you will give them a bit of time to right their wrong. If they don't? Do what you have to do. I agree with Chuchu's statement. Rushmore has done little to prove they are on solid "financial" ground. Their lack of customer interaction in conjunction with their silence has proven that fact, IMO.

For the record, I have never played there and after all of the reading I have done in this forum, I have no desire to take that gamble.

Best wishes footdr! Fingers crossed you get paid the proper way. I would hate to see your online gaming reputation marred, though this just may be an exception to that rule.

Yes I read your second sentence.

"That being said, and having followed your story, I wouldn't blame you for taking this route."

So that being said, why wouldn't you condone it or take this route to recoop your money?(I understand you are not blaming me. I am just asking why you wouldn't.)

Just curious.

 

[chuchu59]

Footdr,

I wouldnt condone this route either lest it becomes the norm and all hell breaks loose. It can only be done in exceptional and extremely justifiable circumstances. I dont want to see every Tom, Dick and Harry charging back as a matter of course and mostly just because they dont want to risk their own money.

 

[footdr]

Agree....

Footdr,

I wouldnt condone this route either lest it becomes the norm and all hell breaks loose. It can only be done in exceptional and extremely justifiable circumstances. I dont want to see every Tom, Dick and Harry charging back as a matter of course and mostly just because they dont want to risk their own money.

Charging back without legal grounds is fraud. Losing is not legal grounds. Taking deposits and not then complying with the agreement to pay winnings is also fraud. The casinos and/or their processor will attempt to collect money from you if your deposit is eventually denied or you dispute a charge because that is your legal right. On the flip side if you win after depositing and they have received the money you deposited; then they have a contractual obligation to pay you back your deposit and winnings.

Fraudulently charging back transactions is illegal and such charge backs cost businesses and consumers a bunch. But, when a contract or terms and conditions of participation are not adhered to you have a legal right to seek a remedy.


Players are the ones that really regulate online casinos. If the Casino fails to comply with their own terms or conditions and fails to return a players deposit and winnings upon the players request and has been given a fair time period to do so, then a player should have the right to seek remedies legally afforded them.

 

[samoas]

Yes I read your second sentence.

So that being said, why wouldn't you condone it or take this route to recoop your money?(I understand you are not blaming me. I am just asking why you wouldn't.)

Just curious.

Personally? I would go through every proper channel available and do everything possible prior to making that ultimate decision, which could possibly damage my reputation hindering my opportunity to ever participate/purchase in an online gaming venue.

I considered this when QuickTender had their fiasco. I can recall this option being proposed by other posters. I lost a bit of money in that fiasco. I know that right before they were shut down, I made numerous purchases at establishments that probably never saw a red cent of their money from QT, yet they honored my intent and made good on any winnings, from those honored deposits and such.

I may be wrong but didn't you make more purchases with this group for online play while awaiting additional payouts? From my perspective, if you did do just that, then your taking action and charging back purchases would be a tad shady. If you didn't do that? Then fair game and may the chips fall......

Ultimately it is your decision and you are the only one who can make that call. I don't generally give a damn what others think of me. I do appreciate others opinions, experiences and input, but in the end I will make my final decision based on my own instincts and experiences. You, footdr, need to do what's in your best interest and be comfortable in your decision.

Personally I would be shocked if anyone reading this thread were to continue playing with this group. Until Rushmore gets their act together (if they ever do), all potential players should consider themselves fairly warned and have no room to gripe from this point on.

As stated before, my intent was genuine and I do sincerely hope you get paid the legitimate way. I think I am aggrivated by proxy!

 

[footdr]

I may be wrong but didn't you make more purchases with this group for online play while awaiting additional payouts? From my perspective, if you did do just that, then your taking action and charging back purchases would be a tad shady. If you didn't do that? Then fair game and may the chips fall......

No I didn't as why would I make more deposits when I have yet to be paid my last withdrawal? Plus your scenario doesn't make sense. Regardless of how much you may deposit and lose again, they still owe you money and you have a right to that money; you add up your deposits prior to making your cashin up to the amount they owe you.

anyway, it isn't an unwarranted charge back in fact it is called a dispute with the reason being you didn't get the service you paid for. At that point the business submitting the charge has an opportunity to either pay what they ower you or provide documents proving you were paid or received the goods or service. In this case you paid for a chance to win more than you deposited and didn't get the amount you won as promised in the terms and conditions.

To each his own. Hopefully I won't have to resort to this as it is a huge hasstle and I would rather Rushmore take control of their issues and pay their players.

 

[takethemoney]

Charging back without legal grounds is fraud. Losing is not legal grounds. Taking deposits and not then complying with the agreement to pay winnings is also fraud. The casinos and/or their processor will attempt to collect money from you if your deposit is eventually denied or you dispute a charge because that is your legal right. On the flip side if you win after depositing and they have received the money you deposited; then they have a contractual obligation to pay you back your deposit and winnings.

Fraudulently charging back transactions is illegal and such charge backs cost businesses and consumers a bunch. But, when a contract or terms and conditions of participation are not adhered to you have a legal right to seek a remedy.


Players are the ones that really regulate online casinos. If the Casino fails to comply with their own terms or conditions and fails to return a players deposit and winnings upon the players request and has been given a fair time period to do so, then a player should have the right to seek remedies legally afforded them.

I just had to sit here and ponder your thoughts for a minute. I wonder how it works here in the USA, considering no US bank would knowingly fund a gambling transaction? I'm fairly certain here that all credit card transactions are disguised as being purchases of something else. Seems casinos would have no real legal recourse at all against a US citizen. I wonder if the reason so many of us experience tight casinos is because compensation must be taken for such abuses?

 

[footdr]

T

I just had to sit here and ponder your thoughts for a minute. I wonder how it works here in the USA, considering no US bank would knowingly fund a gambling transaction? I'm fairly certain here that all credit card transactions are disguised as being purchases of something else. Seems casinos would have no real legal recourse at all against a US citizen. I wonder if the reason so many of us experience tight casinos is because compensation must be taken for such abuses?

It isn't an abuse to dispute a transaction submitted by for instance QT when they are unable to pay you the money in your QT account. Plus, don't forget that the Casino distibuted those winnings to your QT account. So, any dispute with the transactions made to QT up to the amount they owe you will not affect the casino. It will just mean that QT will end up paying you the amount they owe you anyway. You complied with your agreement with qt and they are the ones unable to hold to the terms and conditions.

I have no doubt there are players that attempt to rip-off casinos and casinos pay huge amounts to processors for processing "high-risk" transactions; but that doen't mean you have no legal right to the money owed you and anyone that tells you don't is wrong.

Don't forget that the casino pays a huge percentage per transaction to these high-risk processors and if you don't get the money not only are you being ripped off but so is the casino.

I wouln't condone disputing any charges that directly affect the casino, such as depositing an losing and then disputing your deposit, that is illegal.

 

[david92506]

Why Isn't The Rushmore Group Rogued?

I understand that they are under the "Proceed With Caution" category, but they seem to fit under the Rogue section better. They are not paying and they are lying to their players. What else does one need to fit under the Rogue cateogry? It seems to me that "Proceed With Caution" isn't strong enough. Once they become Rouged they may finally feel the pressure to get their act together to get out of that category. "Proceed With Caution" just isn't putting enough pressure on them. What are your thoughts on this?

 

[bb28]

I understand that they are under the "Proceed With Caution" category, but they seem to fit under the Rogue section better. They are not paying and they are lying to their players. What else does one need to fit under the Rogue cateogry? It seems to me that "Proceed With Caution" isn't strong enough. Once they become Rouged they may finally feel the pressure to get their act together to get out of that category. "Proceed With Caution" just isn't putting enough pressure on them. What are your thoughts on this?

I'd vote for rogue.

 

[chuchu59]

I understand that they are under the "Proceed With Caution" category, but they seem to fit under the Rogue section better. They are not paying and they are lying to their players. What else does one need to fit under the Rogue cateogry? It seems to me that "Proceed With Caution" isn't strong enough. Once they become Rouged they may finally feel the pressure to get their act together to get out of that category. "Proceed With Caution" just isn't putting enough pressure on them. What are your thoughts on this?

Honestly, as they are severely underfunded they dont care a damn on which category they are placed in. As long as there are players who believe they will 'ultimately pay' and enjoy their hefty bonuses they will continue trying to make ends meet and occasionally paying off some players so that they can get players back through 'word of mouth' by those who hail them after getting paid finally. I have seen some players complain of not getting paid but praising them when they finally got paid and indicating that their financial problems have been solved. Some might even believe there were processor problems and others were hoping a change of manager might do the trick. Incessant lying from this group yet players still seem to fall for it and this is fuelled by some unscrupulous players who trumpeted that they got paid.

 

[cabrerjc]

To be fair, if I post in this forum that I have been paid...or did receive a check, it was solely to let other players who are in the same predicament see what is fully going on. I want everyone to be honest and transparent with what is going on, so I can piece together all the clues. Its like being a detective right now, so if I see one person post they received a check and they are from the U.S. then I can make conclusions on whether or not they actually have the ability to pay via check. I think all players should be upfront and honest with just the facts as they are happening.

 

[chuchu59]

To be fair, if I post in this forum that I have been paid...or did receive a check, it was solely to let other players who are in the same predicament see what is fully going on. I want everyone to be honest and transparent with what is going on, so I can piece together all the clues. Its like being a detective right now, so if I see one person post they received a check and they are from the U.S. then I can make conclusions on whether or not they actually have the ability to pay via check. I think all players should be upfront and honest with just the facts as they are happening.

I am not singling out any particular player but usually when one posts about being paid its normally after some sort of misunderstanding between player and casino and the player graciously posts of being paid so as not to tarnish the reputation of the casino. I see none of these elements here resulting in my stance which hopefully will ensure other players will not be tempted by a mere hope that they will ultimately be paid if they win. Well, they might be but that will take months, maybe years or never. Adding to it is the spectre of broken promises and lies. Aint worth it IMHO.

 

[reda]

@ abby14
i too recieved the exact same email that you got.. it was from tara. she said she would be in charge of my withdrawl and as soon as she had news she would be in touch with me. geeze. that was a week ago. its been 3 months since i was approved for my withdrawl. still nothing. when they say they will get back to you it usually takes weeks for a new response from them and that only comes when you bother the casino. i wont be deposting there again. i just want my money and they will be history. they made me vip and gave me a good bonus . thats why i made a small 30 dep back in dec. my withdrawl is 800.00 . not a lot but enough that i will bug them about it.

 

[samoas]

@ abby14
i too recieved the exact same email that you got.. it was from tara. she said she would be in charge of my withdrawl and as soon as she had news she would be in touch with me. geeze. that was a week ago. its been 3 months since i was approved for my withdrawl. still nothing. when they say they will get back to you it usually takes weeks for a new response from them and that only comes when you bother the casino. i wont be deposting there again. i just want my money and they will be history. they made me vip and gave me a good bonus . thats why i made a small 30 dep back in dec. my withdrawl is 800.00 . not a lot but enough that i will bug them about it.

Keep on bugging them reda. Hoping all awaiting funds from this farce of a joint get paid. I say it's about time the "proceed with caution" goes to rogue with this group.

3 months for $800? That's insane! I'll side with Chuchu's perspective on this joint. I can't imagine this is a processor issue anymore.

 

[oldtrvlagt]

So, I had to think overnight before posting. I am only doing this to end my part of the drama. I received a check yesterday for the full amount Rushmore owed me plus 4 cents ($2000.04), maybe it was their idea of interest after almost 2 1/2 months. Anyway, Megan Ross had sent an email 1/26/2012 that a check had been sent and it could take up to 10 business days.

Now, for anyone reading this my advice is DO NOT DEPOSIT there. They have a long way to go and a lot of players to get caught up before I would even entertain the idea of making a deposit.

For anyone even THINKING of depositing at ANY Rushmore casino, just remember you could be waiting months if you get paid at all.

My 2 cents worth.

 

[nikkidog]

Rushmore

My withdrawal was approved on 12/1/2011, which is going on 2 1/2 months and still have not received my winnings. Now they say that they can't find my wire transfer. I checked my bank with the reference number they gave me and no record of a wire transfer sent to my bank. They said they would issue me a check, but have heard nothing from them in a week. When was your withdrawal approved. Seems like it would have been around the same time as mine. if you waited 2 /1/2 months to get paid.

 

[oldtrvlagt]

My withdrawal was approved on 12/1/2011, which is going on 2 1/2 months and still have not received my winnings. Now they say that they can't find my wire transfer. I checked my bank with the reference number they gave me and no record of a wire transfer sent to my bank. They said they would issue me a check, but have heard nothing from them in a week. When was your withdrawal approved. Seems like it would have been around the same time as mine. if you waited 2 /1/2 months to get paid.

It was supposedly "approved and sent" 12/2. I would email and call daily at this point...they should have sent you a check by now.

 

[nikkidog]

Rushmore

The check you received yesterday was that in place of a wire transfer that you never received. I email them, but they never answer me, or it takes a couple of weeks before they reply. They told me that they would have to find out where the wire transfer is before they can send me a check. One of many of the excuses they have been telling me.

 

[Charish]

Cherry Red

I am experiencing the same issue with their sister casino Cherry Red. My withdrawl was made in October. I am also a VIP, my withdrawal had to be seperated into 2 weeks because of thier weekly limit. I recieved the first withdrawal but have yet to recieve the second one. I am under the understanding that they got rid of the withdrawals manager and hired a new one... hoping this helps.

 

[oldtrvlagt]

The check you received yesterday was that in place of a wire transfer that you never received. I email them, but they never answer me, or it takes a couple of weeks before they reply. They told me that they would have to find out where the wire transfer is before they can send me a check. One of many of the excuses they have been telling me.

Yes, it was. Megan had emailed me on a Saturday (which I found strange because I didn't think they worked weekends...the 21st of January) and said my wire had been sent back due to the wrong banking info. Then it said they wanted to verify my address and she would process a check. The 26th I received an email from her that it had been sent.

I have no idea why I received mine but I just hope that everyone that is owed receives their money!

 

[footdr]

Email today to Rushmore........

Hello,

Ok, it has now been since December 11, 2011 since I made my original withdrawal request and after some delaying and requests for information you already had, you finally approved the withdrawal I believe on or about December 18, 2011.

To date I still have not received the wire you say your processor attempted or is still in the process of sending and cannot reissue the payment via check because the processor hasn't returned the money you gave them to send the wire; eventhough, they never sent the wire, I never received the wire and they are nolonger planning to resubmit the wire as now your only method of withdrawal available for U.S. Players is check by snail mail.

It appears you don't trust this crooked processor to return the money they failed to pay me via wire and are unwilling to resend my payment via check. Instead, you decided to not contact your bank and dispute the transaction you made with the processor in good faith, allowing transfer of funds to them to pay your players/clients and keep those funds without making the transfers on your behalf or returning the money to your account or attempting you resend them or to send them with your permission via check.

This was a poor decision in my opinion and I would like to advise you that you are still legally responsible to send me my money.

So, just how long are you going to give this crooked processor to track my money;/wire?

Please advise,

I am fed up with this Group and yes I will take action after I advise each and every other casino I play at what my intentions are and why I am forced to pursue my last resort of getting back the deposits/winnings they legally acknowledge owing me.