Casino Complaint Rushmore slow pay

[Nate]

I quite agree with you Nate, but something needs to change in order to get these reps more active. I really have no vested interest in any of these issues as I have long since (going on 5 months now) given up on the whole online gaming thing. I care about what happens to the players in the event that things turn around for US players. So, until something changes, I guess I'll just go back to minding my own business and continue lurk mode...

I agree with you Ksech... I see that your actual interest is in getting the players help - Kudos to you for that!! :notworthy

I am just tired of seeing every excuse in the book being used by Casinos and reps alike... In the B&M world... NOTHING like this exists... Reps do not hide and claim being victims... they get with the program and take complaints / respond to queries like they are paid to (Even if the guests are rude)....

You Pm'ed the CWC rep in one of the other threads? Has he even replied to you? Im amazed that the thread was already open for 3 days and no response was received.

To be honest with you, the excuse of the 'Rep not being aware' is getting old. There are reps on this Board who are aware of EVERY post that is made about the Casino... they just do not acknowledge it and hope it fades away!

The primary reason for a rep joining CM is to provide a value added service for their product... why do we as players need to run after them and PM them when there are serious issues.....

Take a little time and see what 3dice does - Enzo (Or Someone) is here EVERYDAY and is aware of the posts. Why can't other reps do it? Do we really need to put up banners and say "I Love You... We Love Cuddles, Please Come In??"

Please people... The excuses are getting LAME!

Nate

 

[ksech]

No, there hasn't been a reply....yet.
Since the PM was sent out this morning, I am willing to concede them a day or two to formulate a response. And I checked at different intervals over the weekend, and today is the first either Tom or Martyn has logged in since the thread was created. With that being said, I'm willing to follow the optimists road, instead of following the negative/pessimistic trend which is happening more and more.

I'm not here looking for accolades/high fives or what-have-yous. I understand everyone is tired of the evasive repetitive responses to issues. But damn, give it a shot before condemning the whole idea of a rep friendly atmosphere. I've worked with the public for 30+ years, there's an old saying,"You can please some of the people some of the time, but you can't please them all". And in this instance, apparently, the majority would rather bitch than try to look for a solution.

Personally, I'm tired of every thread turning negative. So my input really isn't necessary anymore. IF/when the clubworld rep makes a response, I'm washing my hands of the whole thing. I no longer wish to be brought down daily with consistently negative attitudes. That's NOT who I am and it's not an attribute I wish to be applied to my name.

 

[maxd]

I am just tired of seeing every excuse in the book being used by Casinos and reps alike... In the B&M world... NOTHING like this exists... Reps do not hide and claim being victims... they get with the program and take complaints / respond to queries like they are paid to (Even if the guests are rude)....

As I've said recently elsewhere, the reps will almost never participate in a discussion where anyone who cares to is free to attack and abuse them at will. Frankly they've got better things to do.

And no, participating in the forums is not a casino's job, no matter how much sense you may think it would make for them to do so. Like anyone else in business their management defines their duties, not the punters. It helps to be realistic about these things.

Time and time again I've heard the same thing from casino people: "the forums are a waste of time for us because they are nothing but a free-for-all." As long as that remains true, and it is pretty much true, then they'll stay away in droves. Most people in business and doing a job want to avoid stressful, hostile situations. Does "stressful and hostile" not describe many casino discussions fairly well? Three guess why the casino peeps say "I'll have less please" when it comes to forum participation.

What casino people specifically do not see a point in is being a punching bag for anyone that cares to take a shot at them. You mention the B&Ms but if players behaved on the casino floor as some of them do on the forums then they'd be out the door (or worse) faster than you could say "ooopsy, my bad". Stop comparing the two as if they are the same thing, they are not, never have been and likely never will be.

 

[ksech]

A reply to the Rep friendly Club World thread has been made by Tom...

 

[Nate]

No, there hasn't been a reply....yet.
Since the PM was sent out this morning, I am willing to concede them a day or two to formulate a response. And I checked at different intervals over the weekend, and today is the first either Tom or Martyn has logged in since the thread was created. With that being said, I'm willing to follow the optimists road, instead of following the negative/pessimistic trend which is happening more and more.

I'm not here looking for accolades/high fives or what-have-yous. I understand everyone is tired of the evasive repetitive responses to issues. But damn, give it a shot before condemning the whole idea of a rep friendly atmosphere. I've worked with the public for 30+ years, there's an old saying,"You can please some of the people some of the time, but you can't please them all". And in this instance, apparently, the majority would rather bitch than try to look for a solution.

Personally, I'm tired of every thread turning negative. So my input really isn't necessary anymore. IF/when the clubworld rep makes a response, I'm washing my hands of the whole thing. I no longer wish to be brought down daily with consistently negative attitudes. That's NOT who I am and it's not an attribute I wish to be applied to my name.

Why the negative response? I commended you for your efforts and I thoroughly agree that there needs to be more effort from the Reps.... So I don't understand if you are referring to me or other comments made...

As I've said recently elsewhere, the reps will almost never participate in a discussion where anyone who cares to is free to attack and abuse them at will. Frankly they've got better things to do

The difference is that this is a MODERATED forum. It sounds like we are throwing tables and chairs at them. It also sounds like people are swearing them at will.... not the case...

And no, participating in the forums is not a casino's job, no matter how much sense you may think it would make for them to do so. Like anyone else in business their management defines their duties, not the punters. It helps to be realistic about these things

I do agree. Why do they subscribe to the forum? The Forum is there when there is no other alternative. If the correct protocol is followed and you have no other alternative, then the Forum is the place to air your concerns (Be it via PM or in Public). What would be the reason for the Casino signing up to a Forum and appointing a Rep if we should expect them NOT to respond or consider their priorities lower at this forum? Alot of people come here as a last resort (After consulting with Live Help, Managers etc.) so I do not see why CS is not prioritised? Most of the complaints are genuinely serious and warrant timeous response or clarity... Something that is inexcusable and should not be ignored. A complaint is a complaint... whatever medium the guest chooses to use, the Casino should be willing to deal with.

Time and time again I've heard the same thing from casino people: "the forums are a waste of time for us because they are nothing but a free-for-all." As long as that remains true, and it is pretty much true, then they'll stay away in droves. Most people in business and doing a job want to avoid stressful, hostile situations. Does "stressful and hostile" not describe many casino discussions fairly well? Three guess why the casino peeps say "I'll have less please" when it comes to forum participation.

There are legitimate concerns aired here Max... If responses are timeous and fair, the Hostility will not rear its ugly head. It is not as "stressful" as you put it. People will get annoyed, but its far from 'in your face hostility'... Once again, its a policed / moderated forum...

What casino people specifically do not see a point in is being a punching bag for anyone that cares to take a shot at them. You mention the B&Ms but if players behaved on the casino floor as some of them do on the forums then they'd be out the door (or worse) faster than you could say "ooopsy, my bad". Stop comparing the two as if they are the same thing, they are not, never have been and likely never will be.

Ofcourse they are the same... Online Casinos were invented with the B&M principle in mind. Everything runs the same, except the fact that there are no face to face meetings / withdrawals or play.... Online Casinos have attempted to emulate their B&M counterparts with great success. CS reps are there just like Casino hosts. I cannot fathom why you would not class them the same... One is land based, the other online. Your PC is the interaction tool.

A reply to the Rep friendly Club World thread has been made by Tom...

Thank You, I have noted this...

Nate

 

[maxd]

The difference is that this is a MODERATED forum. It sounds like we are throwing tables and chairs at them. It also sounds like people are swearing them at will.... not the case...

Our moderation MO is to keep the truly unconscionable at bay as best we can. That's a far, far cry from civil and respectful.

Anyway we're not on the same page: I'm more or less saying "there is a reality here we need to deal with". As I see it you are saying "the way things are sucks, this is how I think things should be". You're talking about "should" and I'm talking about "is".

Shrug, not gonna argue about it. Take wisdom where you find it and beware of the beauty of your own voice. Attach Removed (Old not found)

 

[Gret]

As I've said recently elsewhere, the reps will almost never participate in a discussion where anyone who cares to is free to attack and abuse them at will. Frankly they've got better things to do.

And no, participating in the forums is not a casino's job, no matter how much sense you may think it would make for them to do so. Like anyone else in business their management defines their duties, not the punters. It helps to be realistic about these things.

Time and time again I've heard the same thing from casino people: "the forums are a waste of time for us because they are nothing but a free-for-all." As long as that remains true, and it is pretty much true, then they'll stay away in droves. Most people in business and doing a job want to avoid stressful, hostile situations. Does "stressful and hostile" not describe many casino discussions fairly well? Three guess why the casino peeps say "I'll have less please" when it comes to forum participation.

What casino people specifically do not see a point in is being a punching bag for anyone that cares to take a shot at them. You mention the B&Ms but if players behaved on the casino floor as some of them do on the forums then they'd be out the door (or worse) faster than you could say "ooopsy, my bad". Stop comparing the two as if they are the same thing, they are not, never have been and likely never will be.

Not sure I agree.

If you're in business, your job is to deal with client/customer issues. As a CEO of two businesses (private aviation and real estate), I've experienced situations where we delivered less than stellar service and/or failed to meet expectations. Once discovered, we immediately talk to the client, determine the facts, and come to a solution. In virtually every instance, we retain the client and most new business comes from clients dissatisfied with their previous provider's lack of communication. Rushmore has chosen a different tact in that they have lied and are now hoping against hope the problem goes away.

Every online casino I've visited says they have great player service. The casino reps on this board ask that they be contacted and state they will help the player. They don't do this as a public service, they do this to differentiate their casino from others and increase market share. If you're gong to market yourself this way, you can't disappear when the going gets sticky. Again, I don't believe Louise should take the heat, and I don't think she is, but the owners and management of casino Rushmore should. They, and other casinos, want to use this site when it is good for them, but don't want to waste their time when they have issues? Who is fooling who?

People who get on here smashing a casino for failing to allow them to break their terms and conditions shouldn't receive any sympathy. On the other hand, players with real problems and voicing them in this forum shouldn't be accused of being unreasonable and a bunch of troublemakers. I thought this is why the site existed...an exchange of information and experiences.

My guess is that the first casino that gets on here, speaks the truth, without any double talk, and follows up on their promises, would be perceived as a hero. If they can't do this, they shouldn't be in business. Anybody who takes a shot at them for doing so lacks substance and most of us are smart enough to ignore them.

 

[Gret]

Nate and maxd responded before I got my post done.

So we are saying we should just give up and accept this? I doubt the reputable casinos would appreciate this view. They work hard to do it right and now we're saying it doesn't matter?

 

[maxd]

... now we're saying it doesn't matter?

¿qué? Who and a what now? How is it that we are saying their efforts don't matter?

Clearly their efforts do matter, that's what makes them good. It's all the rest, the "stay away in droves" folks that (I thought) we were talking about.

Not sure at all how we go from my "this is" and Nate's "this should be" to your "none of it matters". Connect the dots for us, please.

 

[Gret]

Post today from "cherry red issues" thread.

Great job Louise and thank you!

We all hope that mgmt will back you up.



Hi everyone,

I know that there are a few active threads concerning our casino group and the problem with withdrawals. I'll post just once here and feel free to spread this post around where needs be!

I first of all apologize for not being as helpful and informative as I would liked to have been on both the forum and in my own work dealing with our players and their understandable concerns. The same goes for everyone working at our casino group also, all of whom have been very stressed in dealing with upset players. It hasn't been easy all-around!

Even though I am a senior staff member at the Rushmore group and have been working here for 3 1/2 years or so, unfortunately, I hadn't been able to give clear answers or any specifics really at all, because we didn't know also what was happening from one day to the next also! I know that this doesn't give us an excuse in making the situation therefore an 'OK' one, because I know that it's not a good situation for anyone involved and nobody would wish for this to happen again!

To make things clear, never once has or was it our intention to not pay players out or to have some other ulterior motive.

Along with myself, the customer service team and other staff not knowing how quickly the issues were going to be resolved, the casino manager/s have also been here, there and everywhere in order to try and find the quickest solution to the problems we have been facing.

I'm sure that everyone has seen the recent happenings with credit card processors and suchlike being shut down by certain governments, eWalletXpress also. The situation has been like no other we have experienced before and came as a surprise. I'm sure that I need not go on about specifics, but as you can all imagine... Incoming money, outgoing money, money flow in general, money being transferred here and there, finding new processors in order to receive
deposits, finding processors in order to send monies... You get the picture.

So, now. Things are getting back on track. Several batches of wires have been sent out. Some issues have been resolved and we are continuing to find solutions for other issues also in trying to make everything a lot better for the players and for ourselves. Both, equally.

I'd like to sincerely apologize on behalf of the company to everyone who has been caught up in this and hope to see a brighter and more positive future!

Withdrawals are being sent out on a daily basis and the backlog is being gradually cleared. Again, sorry, I can't offer specific time-frames for players, as much as I'd love to be able to, but I would say that 1. You can be assured you will be paid and 2. VERY SOON!! 3. If not already!

I thank everyone also on a personal level for the support in your kind comments and thank everyone involved for still being patient and understanding in such a frustrating situation.

Wishing you all the best and sending my kind regards,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.
__________________

Rushmore Casino |
Cherry Red Casino |
Slots Oasis |
C-Planet Affiliates | [/COLOR][/I]

 

[The Dude]

I just want to chime in real quick about Reps posting in the forum. When they sign up, I tell them they are not obligated to post in the forum. What matters is that they are available via PM of via me or whatever.

This forum is not just about complaining. This ain't Bitchmeister - it's Casinomeister. The main topic is "Casino" and I really would rather have the casino reps getting involved in non-bitchy threads like casino operations, software issues, player/casino input and the like.

There is a lot more to this industry than complaining about not getting paid.

 

[oldtrvlagt]

I just want to chime in real quick about Reps posting in the forum. When they sign up, I tell them they are not obligated to post in the forum. What matters is that they are available via PM of via me or whatever.

This forum is not just about complaining. This ain't Bitchmeister - it's Casinomeister. The main topic is "Casino" and I really would rather have the casino reps getting involved in non-bitchy threads like casino operations, software issues, player/casino input and the like.

There is a lot more to this industry than complaining about not getting paid.

I had to look at the last sentence a couple of times....I understand what you are saying but from a players' perspective...what else is there? If there is no money there is no industry. If there are players not getting paid everyone should know about it. If I can deposit in a nano second and for some reason (one that I'm not aware of) my casino of choice hasn't paid me in 4 weeks do you think I'm going to be upset? If they won't communicate what is the perceived value of continuing to do business with them? (0) So without the outcry the next person goes along, deposits and the cycle repeats itself? aahhh...no....when you start making a mess of someone elses money the fur will fly (so to speak I'm keepig it G rated)

In a perfect world we would all be able to deposit however we see fit, have a WR of 5 and be able to withdraw and have our money in an hour. That isn't going to happen...we are at risk relying on an online casino, the casino is at risk relying on us and so on. It is a very fine line...and what is at the end of it $$$$$$$$$$$$$$$$$$$

It will never end.

 

[Gret]

I had to look at the last sentence a couple of times....I understand what you are saying but from a players' perspective...what else is there? If there is no money there is no industry. If there are players not getting paid everyone should know about it. If I can deposit in a nano second and for some reason (one that I'm not aware of) my casino of choice hasn't paid me in 4 weeks do you think I'm going to be upset? If they won't communicate what is the perceived value of continuing to do business with them? (0) So without the outcry the next person goes along, deposits and the cycle repeats itself? aahhh...no....when you start making a mess of someone elses money the fur will fly (so to speak I'm keepig it G rated)

In a perfect world we would all be able to deposit however we see fit, have a WR of 5 and be able to withdraw and have our money in an hour. That isn't going to happen...we are at risk relying on an online casino, the casino is at risk relying on us and so on. It is a very fine line...and what is at the end of it $$$$$$$$$$$$$$$$$$$

It will never end.

oldtrvlagt is a truth teller. I too was amazed and had to take a break with a walk along the beach to digest the meaning of your statements.

Squashing people's comments about their experience with online casinos kinda defeats the purpose of the website...doesn't it?

You said-

..."There is a lot more to this industry than complaining about not getting paid."

yet the discription of the forum is

"Casino Complaints - Non-Bonus Issues Complaints concerning operational issues, fraud, non-payment, spammers, evil operators and players etc., are to be posted here"​

It is your bat and ball so you have the right to tell us the rules and we can decide whether we want to play.

In advance, sorry if the Rushmore comments didn't fit the rules of the forum.

 

[maxd]

Squashing people's comments about their experience with online casinos kinda defeats the purpose of the website...doesn't it?

Dude, where do you get this stuff from?!? This is the second time in two pages you've made completely outrageous statements and made it sound as if it was something one of us had said. I challenged you the first time you did it (here) but you sailed right past that and now you've done it again.

Check out the definition of "troll" behaviour, you will see that you are rapidly falling afoul of the Forum Rules (my underlining).

1.14 - No Trolls. From Wikipedia: "A Troll is someone who posts controversial and usually irrelevant or off-topic messages in an online community, such as an online discussion forum, with the intention of baiting other users into an emotional response or to generally disrupt normal on-topic discussion." Trolls will be waterboarded, and their accounts will be permanently disabled.

What CM had said was:

This forum is not just about complaining. This ain't Bitchmeister - it's Casinomeister. The main topic is "Casino" ....

No one's posts were messed with nor rights curtailed. So how you extrapolate CM's statement into "Squashing people's comments" is beyond reason. Attach Removed (Old not found)

 

[same_old]

I knew Cm's last sentance would upset some people but I see that last comment from this angle.

Ok people arent getting paid but you need to look upstream to find out WHY this is happening.

It isnt RUSHMORE on there own experiencing this, it is an industry wide thing.

I assure you there will be more than rushmore soon- the ship has almost sailed in my eyes.

Basically we ALL know whats coming about soon so if you choose to keep playing then you HAVE to accept these tyes of things such as delayed payments etc.

This whole industry is going to be turned upside down and WILL get worse before it gets better.

again, my two cents on the issue.

cheers peeps

 

[takethemoney]

I knew Cm's last sentance would upset some people but I see that last comment from this angle.

Ok people arent getting paid but you need to look upstream to find out WHY this is happening.

It isnt RUSHMORE on there own experiencing this, it is an industry wide thing.

I assure you there will be more than rushmore soon- the ship has almost sailed in my eyes.

Basically we ALL know whats coming about soon so if you choose to keep playing then you HAVE to accept these tyes of things such as delayed payments etc.

This whole industry is going to be turned upside down and WILL get worse before it gets better.

again, my two cents on the issue.

cheers peeps

Lot's of truth in those there words and it's getting pretty ugly out there. Everyone is getting frustrated and this board is somewhere where people are going to tend to vent about what is frustrating them. Bryan and Max don't have an easy job enduring all of this, I'm sure.

 

[travelingboy]

New Excuse #138573884958

...according to Rushmore's customer service department today...

Looks like the wires sent out on 1/3 aren't going through "properly" (ie I'm still not paid) and they recommend asking to be paid via an online wallet. I asked if everyone that had requested to be paid via an online wallet received their funds shortly after the 1/3 batch was sent out and was told that they didn't know.

I provided them with my ewallet information today and basically said "so, now that you have my bank account information for a wire and my ewallet information for a transfer, there is no other withdrawal method available, right?"

There have been others on this thread that requested wires and ewallet payments...please respond with the payment method requested and if you were paid, the date you received your funds...I think this would be good for everyone to have a point of reference.

 

[vinylweatherman]

Post today from "cherry red issues" thread.

Great job Louise and thank you!

We all hope that mgmt will back you up.



Hi everyone,

I know that there are a few active threads concerning our casino group and the problem with withdrawals. I'll post just once here and feel free to spread this post around where needs be!

I first of all apologize for not being as helpful and informative as I would liked to have been on both the forum and in my own work dealing with our players and their understandable concerns. The same goes for everyone working at our casino group also, all of whom have been very stressed in dealing with upset players. It hasn't been easy all-around!

Even though I am a senior staff member at the Rushmore group and have been working here for 3 1/2 years or so, unfortunately, I hadn't been able to give clear answers or any specifics really at all, because we didn't know also what was happening from one day to the next also! I know that this doesn't give us an excuse in making the situation therefore an 'OK' one, because I know that it's not a good situation for anyone involved and nobody would wish for this to happen again!

To make things clear, never once has or was it our intention to not pay players out or to have some other ulterior motive.

Along with myself, the customer service team and other staff not knowing how quickly the issues were going to be resolved, the casino manager/s have also been here, there and everywhere in order to try and find the quickest solution to the problems we have been facing.

I'm sure that everyone has seen the recent happenings with credit card processors and suchlike being shut down by certain governments, eWalletXpress also. The situation has been like no other we have experienced before and came as a surprise. I'm sure that I need not go on about specifics, but as you can all imagine... Incoming money, outgoing money, money flow in general, money being transferred here and there, finding new processors in order to receive
deposits, finding processors in order to send monies... You get the picture.
So, now. Things are getting back on track. Several batches of wires have been sent out. Some issues have been resolved and we are continuing to find solutions for other issues also in trying to make everything a lot better for the players and for ourselves. Both, equally.

I'd like to sincerely apologize on behalf of the company to everyone who has been caught up in this and hope to see a brighter and more positive future!

Withdrawals are being sent out on a daily basis and the backlog is being gradually cleared. Again, sorry, I can't offer specific time-frames for players, as much as I'd love to be able to, but I would say that 1. You can be assured you will be paid and 2. VERY SOON!! 3. If not already!

I thank everyone also on a personal level for the support in your kind comments and thank everyone involved for still being patient and understanding in such a frustrating situation.

Wishing you all the best and sending my kind regards,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.
__________________

Rushmore Casino |
Cherry Red Casino |
Slots Oasis |
C-Planet Affiliates | [/COLOR][/I]

We "got the picture" early on. What annoyed players was the REFUSAL of the casino representatives to admit the truth. For 2 months, it was "technical issues", "system failures", yet NO mention was made that this was a DIRECT result of money having been "frozen in the system" by the recent run of seizures and processing crackdowns.

Effectively, it IS down to "cashflow", rather than "technical issues". When a new payment option has been found and set up, there is STILL the need to "stall" whilst money is found, then moved, to fund the outgoing payments.

It is THIS that has taken so long, rather than "IT staff" taking MONTHS to fix hardware, update software, etc, which is what "technical issues" in a computer environment is taken to mean.

Promises to make payments by a specific date were also made, UNWISELY so, given that "we didn't know also what was happening from one day to the next also!" This lead to a string of broken promises to pay, which fuelled the feeling that the payments would "never come".

Even now, although there is every INTENT to pay in the end, there is still a risk that Rushmore will be UNABLE to make all the payments if circumstances take a turn for the worse.

The fact that non-US players were suffering delays, whilst there were KNOWN to be no "technical issues" affecting money transfers where it was fully LEGAL to gamble for real money, had players convinced this WAS a case of "no money to pay", rather than "no means to send payment".

As for the question of whether money sent is being received, only the players can know this for certain, all the casino can know is whether the money has been sent.

 

[LHofsdal]

The fact that non-US players were suffering delays, whilst there were KNOWN to be no "technical issues" affecting money transfers where it was fully LEGAL to gamble for real money, had players convinced this WAS a case of "no money to pay", rather than "no means to send payment".

That is very good point.

All the best,
LH

 

[Mickioh]

I was told by Rushmore I would definitely have my money by today and I don't. I also would like to know if anyone has been paid recently by Rushmore. My withdrawal was approved first on 12-5 and again on 1-3. Today is the 10th day of the 6-10 days. This has to be a "no funds to pay" issue and even tho I like to keep an open mind - I don't see it happening any time soon if at all.

 

[Gret]

While pessimism is warranted, a couple more days should be granted to see what kind of people run Rushmore. In the US, yesterday was a bank holiday. The message that "travelingboy" got from Rushmore is disturbing. However, if it came form "Live Chat", it may not be that accurate or reliable.

I find it difficult to believe that Louise would come out with her message yesterday without some element of truth and confidence that the problems have been resolved.

Hopefully I'm not drinking their kool-aid and placed faith where it doesn't belong.

 

[Mickioh]

Today was the 11th day (didn't count yesterday). I had a live chat also and following is the transcript. As I said before, I have had two withdrawals processed from different casinos that use 3rd party processors and they went through fine. This conversation is a little confusing to me. If the wire transfer was indeed sent and it is in "limbo", how are they also going to put into my use my wallet account? I'm sorry if I am being pessimistic, but almost 2 months have gone by and since the 3rd party processors are the last step, what excuse are they going to use next. My bank?

me001: I have heard every excuse in the book from Rushmore. First technical issues, then cashier problems, now 3rd party processors. What next? Why can't rushmore just be honest and say they don't have any money. I have been patient and now I'm just plain angry! And what does "or something" mean? Rushmore took my money easily and now they won't pay up.
Joan: do you have a usemywallet.com account?
me001: Yes I do
Joan: if you would like to forward that info to me i can send it to the managers and maybe we change the withdrawal to go into that account
me001: What do you need?
Joan: if you want to use one of the e wallets you would have to check them out for yourself to see if you think they are safe but most of our customers use them
me001: how in the heck can I tell if they are safe? I have a use my wallet account
Joan: so if you would like to send me the info we can check with the withdrawals to see if they can change it
Joan: maybe that will speed it up
me001: Is that going to speed it up or slow it down since as Rushmore says it was sent out for wire deposit?
Joan: its just a suggestion and is not 100%
me001: My account number is xxxxxxxx. How will I know if it was approved for use my wallet deposit?
Joan: we should know in 2 or 3 days
Joan: i have sent the info to the manager
Joan: we will pass it on the withdrawals and see what happens
me001: Joan I know this is not your fault, but I am so so angry right now. Is the wire transfer now going to be cancelled and use my wallet instead?
Joan: it wont be cancelled and shouldnt slow done the withdrawal if it works it should speed it up
Joan: i am sorry and i would be insanely frustrated as well if i was in your shoes
Joan: i do apologize
me001: So what if it goes into my use my wallet account and bank? Not that I believe that will happen
Joan: it would only go into the one
Joan: if we can change it it would go into your UMW account
Joan: if we can not it will go into your bank account
me001: Well, I will wait to hear and I sincerely hope Rushmore does the right thing finally.
Joan: me too

 

[kl50]

I'm waiting too and haven't been paid

...according to Rushmore's customer service department today...

Looks like the wires sent out on 1/3 aren't going through "properly" (ie I'm still not paid) and they recommend asking to be paid via an online wallet. I asked if everyone that had requested to be paid via an online wallet received their funds shortly after the 1/3 batch was sent out and was told that they didn't know.

I provided them with my ewallet information today and basically said "so, now that you have my bank account information for a wire and my ewallet information for a transfer, there is no other withdrawal method available, right?"

There have been others on this thread that requested wires and ewallet payments...please respond with the payment method requested and if you were paid, the date you received your funds...I think this would be good for everyone to have a point of reference.

You asked if others would post if they were paid. Unfortunately, I haven't been paid yet either, and my first withdrawal was on November 24. When I contacted Rushmore's customer support they told me that a payment was sent on 1/3 and again on 1/11. I have yet to receive anything. So, maybe someone who initiated a withdrawal prior to the 24th got paid. I know I haven't.

 

[august2153]

also still waiting...

here is a transcript i had with chat today...


info: Please wait for a site operator to respond.
info: You are now chatting with 'Raquel'
Raquel: Hi and welcome. How can I help you?
august2153: Hi Raquel
Raquel: Hi and welcome. How can I help you?
august2153: do you have any new information on withdrawals that were supposed to be processed from 12/12/2010?
Raquel: you are on the list for withdrawals to be completed, but there's still a waiting time
Raquel: we dont know how long yet, we're waiting for some updates
august2153: can you tell me how long?
Raquel: we're waiting for some updates
august2153: so you are saying it has not been sent to my bank yet?
Raquel: it is on it's way, but it's being delayed by our third party processor which is the one having issues
august2153: i don't understand "it is on its way"...does that mean it has been sent?
Raquel: yes
Raquel: it's pretty much stopped in the middle of the process
Raquel: the money has been sent out of our casino, we work with a third money processor
Raquel: which is currently not working correctly
august2153: do you or they know why?
Raquel: no, unfortunately that's all I know
august2153: ok, thanks Raquel...you have been a big help
Raquel: no problem and sorry about the delay

????????????

 

[Nifty29]

It seems that contacting live chat is not making things happen any faster - it's probably a better idea to pm Louise I.e. talk to the organ grinder not the monkey.

I also don't see how they could change your withdrawal method if the wire has already been sent .....unless of course they haven't sent it at all....

 

[Mickioh]

That was the same thing I was thinking Nifty. Seems like a lot of double talk to me.

 

[tat00]

i gave up on chat completely- all they going to say " i would be frustrated too and we are extremely sorry"

theres no more sorrys just your welcome is all i will accept now

 

[kl50]

UseMyWallet - will give it a try

I again contacted the casino and they suggested that they could send my withdrawal through my UseMyWallet account. I furnished them with the account number and will see what happens. I'll certainly post any good news I receive. QuickTender says it can take 8 days total to transfer to a bank account. I'll keep you updated.

 

[Gret]

It is interesting that Rushmore, and its sister casinos, are the only ones having a problem of this magnitude. Difficult to believe that EWX, and other servicers, with challenges are the culprits. If so, wouldn't we have a long list of online casinos being taken to task? Hopefully there isn't something more sinister going on.

 

[gaydave]

Don't most of these casinos that try to get American traffic go through a 3rd party payment service?

Perhaps their payment service is giving them a hard time or is unable to keep up with their volume. I would like to know

 

[Deeplay]

here is a transcript i had with chat today...


info: Please wait for a site operator to respond.
info: You are now chatting with 'Raquel'
Raquel: Hi and welcome. How can I help you?
august2153: Hi Raquel
Raquel: Hi and welcome. How can I help you?
august2153: do you have any new information on withdrawals that were supposed to be processed from 12/12/2010?
Raquel: you are on the list for withdrawals to be completed, but there's still a waiting time
Raquel: we dont know how long yet, we're waiting for some updates
august2153: can you tell me how long?
Raquel: we're waiting for some updates
august2153: so you are saying it has not been sent to my bank yet?
Raquel: it is on it's way, but it's being delayed by our third party processor which is the one having issues
august2153: i don't understand "it is on its way"...does that mean it has been sent?
Raquel: yes
Raquel: it's pretty much stopped in the middle of the process
Raquel: the money has been sent out of our casino, we work with a third money processor
Raquel: which is currently not working correctly
august2153: do you or they know why?
Raquel: no, unfortunately that's all I know
august2153: ok, thanks Raquel...you have been a big help
Raquel: no problem and sorry about the delay

????????????

This is absolute bull! Vague answers to legit questions about long awaited withdraws. Rushmore Casino and the rest of their possy are either in deep financial trouble without the funds to pay out winners or are simply stalling for reasons only they will know. And as news spreads through player communities this will have a direct effect on deposits, which in the case of cash flow issues could be terminal.

I really hope all those that are owed get every cent (and then never deposit there again) Rouge all the way!

 

[ryu22]

Hi guys.

Just some random information.

One of the biggest online poker sites Full Tilt Poker is also having similar issues in processing wire transfers since Novemeber. This shows that the problem is not necessarily a group or specific casino issue but more of an industry issue and most likely relates to payment processors (ie. middleman between casino / player).

Players are talking of delays of around 1month and still waiting for bank wires from Full Tilt.

 

[august2153]

Paid...

Recieved first withdrawal payment (wire transfer) from Rushmore today...

withdrawal was submitted on 12/12/2010

 

[travelingboy]

strange, but fairly good news...

I put in multiple withdrawal requests and received the smallest two amounts into my account via wire today (a bit over $1000 in total), but my larger requests that were put in 1+ weeks prior to these still haven't shown up.

While I'm glad that a portion of my funds have appeared, I hope it isn't a stall tactic to get me the balance (large bulk) of my funds.

Also, note that the wire came from a company that is different from the past processors.

 

[Gret]

Great news for both of you.

 

[maxd]

[strike]A quick reminder to those of you who have PABs in progress (tat00, etc) that posting on the forums related to your complaint issue can and possibly will scuttle your PAB (kill it).

I understand that under the current circumstances you may want to take control of your own affairs and that's certainly your prerogative but I have to do what I have to do if your actions jeopardize the efficacy of my efforts on any applicable PAB.

Just so you know.[/strike]

Truth is I'm up to my eyeballs with the year-end stuff and next week it's London so it makes no sense to enforce the black-out rule under those circumstances. Until we return you guys are free to discuss your PAB issues as you see fit. But if you end up calling the casino peeps bad names don't expect them to be all luvy-duvy when we fire the PABs back up. Attach Removed (Old not found)

 

[The Dude]

oldtrvlagt is a truth teller. I too was amazed and had to take a break with a walk along the beach to digest the meaning of your statements.

Squashing people's comments about their experience with online casinos kinda defeats the purpose of the website...doesn't it?

...It is your bat and ball so you have the right to tell us the rules and we can decide whether we want to play.

In advance, sorry if the Rushmore comments didn't fit the rules of the forum.

I'm just going to chime in (again). Don't be a troll - 2nd (and last) warning .

No one is squashing anything, and no where have I mentioned anything about Rushmore's comments. I have pretty much provided an outlet for people to solve their problems.

Keep posting like this and see what happens.

 

[tat00]

max you told me personally it was ok to do so. why now you mention this?

A quick reminder to those of you who have PABs in progress (tat00, etc) that posting on the forums related to your complaint issue can and possibly will scuttle your PAB (kill it).

I understand that under the current circumstances you may want to take control of your own affairs and that's certainly your prerogative but I have to do what I have to do if your actions jeopardize the efficacy of my efforts on any applicable PAB.

Just so you know.

 

[Mickioh]

great news

Glad you both got part of your money! My withdrawal was requested in November and I hurried up and went into my bank account hoping mine was there also, but it wasn't. Hoping soon! Thanks for the update.

 

[maxd]

max you told me personally it was ok to do so. why now you mention this?

Sorry, my bad. Attach Removed (Old not found) I'm working night and day to get this year end stuff done and I'm basically chasing my own tail at this point. Apologies, carry on.

 

[Louise]

Hi everyone,

Just letting everyone know that things are moving along nicely after a hiccup with the last batch with unfortunately got stuck for a few days with our processing company before it could be sent out. (Hence it taking longer than we had first thought).

A large batch was sent out 2 days ago and these should go through smoothly and be with players within several business days maximum. The backlog is very nearly cleared and most funds are already on their way to players.

Thank you again everyone for your understanding and patience.

Regards,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.

 

[ryu22]

Hi i just wanted to let people know that i have received 1 payment via bank wire today. I am still waiting on 2 x more that have been processed but this is a good sign.

 

[nothappy]

More good news for those waiting is that I got a fairly quick Neteller payout here last week. Hopefully things are back to normal, whatever that my be, in rushpodville.

 

[Gret]

Nothing yet and no response to emails sent to Rushmore.

 

[tat00]

me neither nothing - and they said they would pay out accordingly to date withdrew- i see some people have got paid who withdrew on dec 18th and we waiting since dec 1st

 

[ryu22]

my first withdrawal was late november.

i have also had non response to emails, i would suggest calling the uk or usa phone numbers.

i have more withdrawals approved (not received) but slowly it appears more and more people are getting paid and this is a very good sign.

 

[Glumbi]

me neither nothing - and they said they would pay out accordingly to date withdrew- i see some people have got paid who withdrew on dec 18th and we waiting since dec 1st

Right, my Withdrawal is approved at 01. December..

But their Support says at the end of this week or next i have the money..

 

[Gret]

Right, my Withdrawal is approved at 01. December..

But their Support says at the end of this week or next i have the money..

Let's hope that it is sooner than that based on what Louise posted and promised.

Regrettably, faith is anything they say anymore is quickly diminishing.

 

[tat00]

are any of you going to still play there after we get the money???????

 

[Gret]

are any of you going to still play there after we get the money???????

Good question, and one that I've asked myself with an answer that has been changing over the past week.

Adversity and chaos produces an arena where you demonstrate whether you are a winner, or a loser. Rushmore could have been heroes if they had been upfront with the unfortunate incident, but instead they chose a path of deception and untruths, gave themselves a black eye in the process, and provided more reasons not to trust online gaming sites.

It appeared that they were coming clean with Louise's post of last week and were trying to make amends. Unfortunately, there appears to be fresh evidence that they still have a problem with telling the truth and are not committed to making things right.

So far they haven't done a thing to get me to play there again. A start would be to get the wires finished for those of us that have been waiting continuous "6-10 business days" promises since early December.