Rayongunited
Dormant account
- Joined
- Jun 23, 2015
- Location
- AsiaCasinoCity
Old Attachment (Invalid)I got a daily bonus offer from Ruby Fortune casino for 25% to 800 euro bonus on one deposit.
In the lobby where you can claim the bonus it also has a button with rules where you can click and read them. So I read them and you can maximum bet 30% from the bonus so I follow this rule when I make a 1000 euro deposit for 250 bonus. I do this 3 days because I can do this bonus every day and lose one day and win 2 times for a total of 20000 euros.
When I wait for my withdrawal for 20000 they send that I break the terms and conditions because in the standard rules it says you can only bet 8 euros for a spin and 50 cent for a line when you have a bonus. (How can you do that with a 800 euro bonus and deposit 3200?)
But the problem is this is not in the rules from my bonus that I played and they have this term in the bonus rules:
The standard terms and conditions of the Casino apply to this Promotion. Insofar as there may be any conflict between
the terms of this Promotion and the Casino's standard terms and conditions,these Promotion specific terms and conditions shall prevail but only to the extent that the terms and conditions conflict with one another. In all other instances these Promotion specific terms and conditions are complimentary and additional to the Casino's standard terms and conditions.
So what they say is that I can follow the bonus rules for 30% because these rules prevail if the rules are not the same with the standard rules. I did not break a rule I read the rules and follow them and still they want to take all my winnings.
I try to ask them about this rules but they not answer my question and only copy the same mail every time about the 8 euro and 50 cent rule. After that they say that the rules are not conflicting but complimentary. I feel this is not the truth and an easy way for the casino to make me have nothing I can do about it anymore/
I have a screenshot from this terms from my bonus. It is about rule number 16 and rule number 19. And you can see that this is conflicting with the standard rules on the website. Why do they say you can bet max 30% when this is not the rule. Old Attachment (Invalid)
This is my first post on the forum. I always read but myself never have a problem with a casino like this. I let everyone know that this casino makes different rules from the bonus they give in the lobby from the casino and use this against the player.
Please let me know what everybody think and please also look for the screenshot i send from the terms from the bonus
Thank you,
In the lobby where you can claim the bonus it also has a button with rules where you can click and read them. So I read them and you can maximum bet 30% from the bonus so I follow this rule when I make a 1000 euro deposit for 250 bonus. I do this 3 days because I can do this bonus every day and lose one day and win 2 times for a total of 20000 euros.
When I wait for my withdrawal for 20000 they send that I break the terms and conditions because in the standard rules it says you can only bet 8 euros for a spin and 50 cent for a line when you have a bonus. (How can you do that with a 800 euro bonus and deposit 3200?)
But the problem is this is not in the rules from my bonus that I played and they have this term in the bonus rules:
The standard terms and conditions of the Casino apply to this Promotion. Insofar as there may be any conflict between
the terms of this Promotion and the Casino's standard terms and conditions,these Promotion specific terms and conditions shall prevail but only to the extent that the terms and conditions conflict with one another. In all other instances these Promotion specific terms and conditions are complimentary and additional to the Casino's standard terms and conditions.
So what they say is that I can follow the bonus rules for 30% because these rules prevail if the rules are not the same with the standard rules. I did not break a rule I read the rules and follow them and still they want to take all my winnings.
I try to ask them about this rules but they not answer my question and only copy the same mail every time about the 8 euro and 50 cent rule. After that they say that the rules are not conflicting but complimentary. I feel this is not the truth and an easy way for the casino to make me have nothing I can do about it anymore/
I have a screenshot from this terms from my bonus. It is about rule number 16 and rule number 19. And you can see that this is conflicting with the standard rules on the website. Why do they say you can bet max 30% when this is not the rule. Old Attachment (Invalid)
This is my first post on the forum. I always read but myself never have a problem with a casino like this. I let everyone know that this casino makes different rules from the bonus they give in the lobby from the casino and use this against the player.
Please let me know what everybody think and please also look for the screenshot i send from the terms from the bonus
Thank you,