RTG Casinos

[Black21Jack]

I can tell you for sure that if there is anything untoward going on with the Random Number Generator at RTG, Dean Micheals at the Pheonician Casino will come down on Michael Staw and Realtime Gaming like a ton of bricks.

I would think so too, not just because this will hurt the business when people start realizing, but they are so straight at the Phoenician group, and Dean is very good with dealing with players and their concerns. The whole Phoenician CS is amazing. I just hope they get this straightened out soon.

 

[portia]

Have been a supporter of RTG sw and the very few well managed casinos, but the BJ and 21 games are NOT playing straight this month.

I'd like for some of the top notch casino managers to check it out with RTG.

I see Breakaway is offering repeatable 20% cashback on losses promo. No wonder they hit the gravey train with there sticky promos this month.

one player told me she lost 6 out of 7 attempts. Very few reporting winnings.

Caruso you were wise / lucky not to play RTG much this month.

 

[caruso]

Never mind the "top notch managers" - this is a player job.

Anyone with questionable results should approach the casinos in question to have their game logs provided by RTG. If they prevaricate / refuse, something is up and a boycott should be considered. Assuming the logs are provided, they should be pooled and analysed by a reputable, INDEPENDENT third party.

If they're found to be dodgy, big bad news for RTG.

 

[Phoenician]

for the record our house % is tracking exactly the same this month as it was last month for blackjack specifically. we always look into any issues that are brought to our attention in this regard. faulty software is as big an issue for any casino as the player so we do stay on top of this.

i have no issue supplying any players logs to the players just hit me up rather than support. or any other questions dean@phoeniciancasino.com


cheers




dean

 

[Black21Jack]

for the record our house % is tracking exactly the same this month as it was last month for blackjack specifically. we always look into any issues that are brought to our attention in this regard. faulty software is as big an issue for any casino as the player so we do stay on top of this.

i have no issue supplying any players logs to the players just hit me up rather than support. or any other questions dean@phoeniciancasino.com


cheers




dean

Thanks for posting Dean. As you know from my other posts your casino is my favorite and I always have backed up the Phoenician. I have just noticed some odd gameplay in all RTG casinos Blackjack.

 

[caruso]

Small sidenote on RTG blackjack: I contacted Michael Shakelford a while back to point out that his BJ strategy page was wrong, since now full peek has been reintroduced. He said he'd look into it. He's now corrected the strategy but NOT the preamble - he still talks about insuring AA v. A - and he never thanked me for it or gave me any credit.

Nice one, Michael.

 

[dominique]

I am in no way qualified to make judgements on software accuracy. BUT:

The sheer number of high pushes and 20-21 wins from the house is ABSURD.

This is something I have definitely noticed also.

I have been playing BJ at RTG before and do not recall so many 20-21 wins by the house. These were just constant lately it seems.

Could just be a bad run, but it sure did seem excessive to me.

 

[cipher]

I've attached a FREE PLAY session from one of the more popular RTG licensees that I recorded this morning. First off when I went to login I was advised of a new software upgrade that was available so evidentally there has been yet another upgrade.

I seriously hesitate to provide any information that would in any way identify this particular casino as I would not want people running there and getting clobbered in a real play mode. It should suffice to say that this strand is as wild as they come while at the same time being totally unbelievable. Have a good one.

 

[bewitch]

VERY INTERESTING!

I was never a big fan of RTG BJ games. I always had a feeling of the dealer is very lucky and I hardly manage my bankroll higher than the original. However, it's just a personal feeling. I consider myself NOT a very good player. Funny part is I like Boss BJ even some of you think it's rigged. It work fine with me....

 

[bethug]

yes something is wrong. o my. let me try three more times

 

[portia]

Bethug

It is funny. But truly if the SW is playing straight why not keep playing after a bad luck streak.

Problem is that if ,IF, the SW is not playing true for some reason, then u are truly stupid to go back and try again.
It can be a very expensive before you realize that something is not playing true.

 

[bethug]

Just normal losing streak
phonecian has the one hand black jack , which seems normal to me
inetbetcasino has the new two hand black jack, which seems ok, but alittle tough, cant come to conlusion. Why dont one of your math wiz play a million hands and let us know

 

[Sodax77]

... I know a lot of RTG casinos are bad, but the few that are good namely from the Phoenician Group which has always been fair in paying, with customer service response, and they just seemed to be a very reputable group. I would always stand up for them and even promote them without being an affiliate....

I agree every word. And casinos with RTG software, i play only in Phoenician and Nostalgia. Never any problem with these casinos (same group). Nothing unusual or unfair. Their customer support respond always in 5-15 min, and payout time is always 4-8 min (to this day). And if you send any feedback to their customer support, they take that seriously.
And i can tell you, that some casinos don't care at all your feedback, etc.
_______

And
Btw, thanks to some forums, i learn some new words, like "rigged", "scum", "crooked", etc
i can't add those words to Phoenician or Nostalgia, but i think some casinos receive those words (i don't say Casino names, but don't view my profile
)

 

[pooter1]

Cipher, is that a homemade program you have there or a bought one? I would love to have a program like that!

 

[cipher]

Cipher, is that a homemade program you have there or a bought one? I would love to have a program like that!

Hi Pooter; Thanks for your interest. Myself and another individual co-wrote the Cipher program some six years ago now and I've used it ever sense. We are currently re-writing Cipher in .net and I'll let you know when its finished.
Have a good one.

 

[cipher]

I Net Bet free play Cipher strand from earlier today.

 

[cipher]

I Net Bet free play Cipher strand from earlier today.

These are the attachments for I Net Bet

 

[emily_hanson]

Hello to everyone at Casinomeister,

Firstly let me state quite categorically that there has been no change whatsoever in the percentage return from Blackjack since the recent RTG upgrade.

I am not entirely certain what the above post is designed to prove or disprove, with such a tiny sample of hands played it shows a win in the favour of the player above the expected norm.

Let me assure every reader here that should any real evidence be brought to our attention that the game being dealt by RTG is not entirely random, rest assured we will be the first to bring about a very serious investigation.

May I respectfully ask the slightly more vociferous posters here to exercise some control in regards to their allegations of 'rigged software' and 'boycotts'.

Real Time Gaming has for over six years now enjoyed a reputation of total randomness and fairness vis--vis its software, a few sessions that deviate from the norm do not warrant these allegations.

As I alluded above, should there arise any evidence to the contrary, we will be at the head of the queue demanding answers.

Thank you for your consideration.

Regards
Emily Hanson
Manager iNetBet

 

[Sodax77]

"RTG dispute resolution service

Montana will help players with a problem
June 25, 2004

There was a time when turnkey provider Real Time Gaming took a strictly "hands off" stance when it came to player-casino arguments, but that policy has fortunately changed to keep up with the industry trend of more player-sensitive behavior.

The company has said that it is tightening up on licensee acceptance and monitoring, and wants to be in the loop if players are not getting satisfactory treatment from the casinos using its software.

Part of this improved service is a new complaints center, where players with a problem can make an online complaint that will receive prompt attention.

RTG has in the past been perceived as having more "bad apples" in its licensee barrel than is acceptable, and this move is welcomed. The proof of the pudding will lie in how attentive to complaints this new system is, and how fast it can get genuine player hassles resolved."

Old / Expired Link

complaints center > Link Removed ( Old/Invalid)
or
Old URL

 

[cipher]

Hello to everyone at Casinomeister,

Firstly let me state quite categorically that there has been no change whatsoever in the percentage return from Blackjack since the recent RTG upgrade.

I am not entirely certain what the above post is designed to prove or disprove, with such a tiny sample of hands played it shows a win in the favour of the player above the expected norm.

Let me assure every reader here that should any real evidence be brought to our attention that the game being dealt by RTG is not entirely random, rest assured we will be the first to bring about a very serious investigation.

May I respectfully ask the slightly more vociferous posters here to exercise some control in regards to their allegations of 'rigged software' and 'boycotts'.

Real Time Gaming has for over six years now enjoyed a reputation of total randomness and fairness vis--vis its software, a few sessions that deviate from the norm do not warrant these allegations.

As I alluded above, should there arise any evidence to the contrary, we will be at the head of the queue demanding answers.

Thank you for your consideration.

Regards
Emily Hanson
Manager iNetBet

Emily;

The nice thing that I've found in utilizing Cipher strands (albeit from the players standpoint) is the fact that Cipher strands accurately and concisely depict in a picture format what a player can expect from a particular casino.

I'd invite you and/or any of your technical people to dispute in any shape manner or form any of the data that might be produced through the use of Cipher strands and relative to your casino.

Cipher strands are only a compilation of data received by the player from RTG's Random Number Generator in a picture form. If that picture does not speak well of any casino it's not the picture's fault.

It is high time that casinos start backing up some of these wild assertions as to how straight up their randon number generators are with facts rather than print. It would seem to me that if a casino is running a straight-up game they would want that fact put out there. It works both ways.

 

[bethug]

just work 250 depoist at phoecincan casino to 1520, in one day of play, played red dog, black jack, war, tri card poker and barract. Got tore back at red dog and black jack is tight, but it seems normal.

 

[bpb]

Emily;

I'd invite you and/or any of your technical people to dispute in any shape manner or form any of the data that might be produced through the use of Cipher strands and relative to your casino.

She didn't dispute the shape or form of the data, she directly disputed the quantity of data as meaningful.

Perhaps you could arrange for a casino to provide you with a full day's worth of BJ data for all hands played by all players that day. This would be a statistically significant amount of data that could settle this issue.

 

[emily_hanson]

Thank you bpb, that was exactly my point.

I have no idea what a 'Cipher strand' is, neither have I any comment or opinion on its validity or its accuracy.

That said I am quite certain that a few dozen hands of Blackjack do neither prove nor disprove softwares fairness.

I do, however fiercely challenge your comment regarding 'wild assertions' I would politely suggest you look to your own allusions; I have made no wild assertions or claims.

Our Casino is now in its sixth year of operation with Real Time Gaming software, in that time to my knowledge there have been virtually no legitimate complaints leveled against the fairness of RTG as a software provider, that is a fact, no wild assertions there.

I repeat my earlier post, if there are any legitimate claims of unfairness that can be backed by some serious data, I assure you we will investigate any claim fully.
I am sorry but that does not include 30 odd hands of Blackjack data that have been extrapolated from one particular session and then fed into a system that (no disrespect Cipher) I do not believe anyone has any first hand experience of it accuracy.

One last point, it is also, in my opinion, the moral duty of certain people who are regarded highly within this industry not to subscribe to the I lost so they must be cheating syndrome. Certain posters at Casinomeister and WOL carry considerably more gravitas when they state a claim or opinion, so it is their responsibility to ensure they are 100% certain of what they are stating, prior to making or alluding to those claims. Lest this entire industry sinks into a quagmire of accusations and mistrust.

Thank you for allowing me to air my opinions.

My best to you all.
Regards
Emily

 

[cipher]

She didn't dispute the shape or form of the data, she directly disputed the quantity of data as meaningful.

Perhaps you could arrange for a casino to provide you with a full day's worth of BJ data for all hands played by all players that day. This would be a statistically significant amount of data that could settle this issue.

Gee Emily and bpb, maybe we could arrange that sort of thing in advance so that the random number generator can be adequately seeded. Ya think?

The quantity of the data is strictly dependant upon recording the data as it comes off of a live feed. It is what it is and there's no need for degree in advanced statistics to figure that out. Furthermore the sample is much more dependable when taking the data directly from a realtime feed and without prior notice to anyone or much less any casino.

Lastly, I seem to recall a good many players over the last six years that have encountered a great amount of difficulty in requesting and receiving the log data files (some of which have never been received) incident to their play and inparticularly with regards REALTIME GAMING. When utilizing Cipher that task is performed automatically.

 

[bpb]

Gee Emily and bpb, maybe we could arrange that sort of thing in advance so that the random number generator can be adequately seeded. Ya think?

The quantity of the data is strictly dependant upon recording the data as it comes off of a live feed. It is what it is and there's no need for degree in advanced statistics to figure that out. Furthermore the sample is much more dependable when taking the data directly from a realtime feed and without prior notice to anyone or much less any casino.

It agree that it is what it is. And while you can be assured that it is real and unmanipulated, you can equally be assured that it isn't a statistically significant sample.

What I would propose is this. Have a number of individuals play and record a number of hands at a particular casino on a particular day. Request play logs from that casino for all players on that day. You can then cross reference the known played hands against that log. If these known hand histories do not appear in the log, that that is absolute evidence that the log is doctored. If the histories do appear, then that is some reassurance as to the validity of the log. Then, assuming there is a statistically significant # of hands in the log, you can analyze that log for fairness.