shoveply
Dormant Account
- Joined
- Feb 6, 2011
- Location
- Saskatchewan-Canada
All I am looking for is an answer to my question that I placed with live chat at Royal Vegas. It started with me wanting to play at their casino. I contacted chat to see if I had a account with them, they told me that I did and gave me the number, I then asked if I was entitled to the welcome bonus, since this acct was old and I never deposited, chat told me that I quailifed for the bonus. Great made my deposit no bonus, talked with chat was told to wait 1/2 hr for bonus to be put in my acct, waited for 2hrs no bonus, talked with chat was told that they would give it to support, ok next day deposited again, bonus for first deposit in acct, no bonus for second deposit, talked with chat, told I was not entitled to bonus since my acct was old, and that I got a bonus on the first deposit. Ok I can live with I am not entitled to the bonus, I have no problem with that, what my problem is that I keep getting these emails telling me how many deposits I have left before I get the final bonus. I have emailed support with the question and all I get is you received a bonus, I have contacted the rep on this forum and thru an email dated Mar 16 from the Floor Manager got a credit to my acct, and was told that I would receive a answer to my question thru this forum, to date I have not received that answer, and today received another emailed from Royal Vegas telling me how may deposits left and when it must be done by. Finally my question is: if I am not entitled to bonus why all the emails.
Hope this makes sense.
Hope this makes sense.