Bonus Complaint Royal Vegas, Answer Please

[shoveply]

All I am looking for is an answer to my question that I placed with live chat at Royal Vegas. It started with me wanting to play at their casino. I contacted chat to see if I had a account with them, they told me that I did and gave me the number, I then asked if I was entitled to the welcome bonus, since this acct was old and I never deposited, chat told me that I quailifed for the bonus. Great made my deposit no bonus, talked with chat was told to wait 1/2 hr for bonus to be put in my acct, waited for 2hrs no bonus, talked with chat was told that they would give it to support, ok next day deposited again, bonus for first deposit in acct, no bonus for second deposit, talked with chat, told I was not entitled to bonus since my acct was old, and that I got a bonus on the first deposit. Ok I can live with I am not entitled to the bonus, I have no problem with that, what my problem is that I keep getting these emails telling me how many deposits I have left before I get the final bonus. I have emailed support with the question and all I get is you received a bonus, I have contacted the rep on this forum and thru an email dated Mar 16 from the Floor Manager got a credit to my acct, and was told that I would receive a answer to my question thru this forum, to date I have not received that answer, and today received another emailed from Royal Vegas telling me how may deposits left and when it must be done by. Finally my question is: if I am not entitled to bonus why all the emails.
Hope this makes sense.

 

[maxd]

Thread title changed to make its purpose clearer, hope that's not a problem.

Regards,
Max Drayman
Casinomeister.com, Player Complaints Manager and Forum Moderator

 

[shoveply]

no problem thanks for the help.

 

[fortunelounge]

Shoveply

Please PM me your account number and I will get back to you on this.

regards

Wim
VP Operations
Fortune Lounge

 

[fortunelounge]

shoveply

Not to worry - I have your account number.

I will reply during the course of today.

Regards

Wim
VP Operations
Fortune Lounge

 

[Temperance Fox]

I play in this group only without bonuses, because it's not good how it works...They email me for some promo, maybe I'd like to make it, but....the bonus is given 2, 4 or 24 hours later...even if you're ok.I think that when one decides to play, wants to play in that moment, not one or two days later...
And this is why, when I want to get bonuses, I prefer to choose other casinos, where credit is istant.
Think about it, FL
Thanks

 

[fortunelounge]

We have been in communication with shoveply and are trying to resolve the issue. Once resolved I will report in here.

Temperance Fox: Thank you for your valid comments. We are in the process of looking at how we can expedite the bonus allocations.

Wim
VP Operations
Fortune Lounge

 

[shoveply]

Wim I want to thank you for your hard work in resolving this problem. Thank you for contacting me via my personal email. As far as I am concerned this matter is closed and I will be playing at your casino again.

 

[vinylweatherman]

We have been in communication with shoveply and are trying to resolve the issue. Once resolved I will report in here.

Temperance Fox: Thank you for your valid comments. We are in the process of looking at how we can expedite the bonus allocations.
Wim
VP Operations
Fortune Lounge

You could try what most other MGS casinos have, a claim form integrated into the back end, where a bonus often gets credited instantly.

There are two main solutions, claim, then deposit, then have the bonus allocated automatically, usually pretty quick, if not instant.

The other is to deposit first, and then claim. This allows a bonus to be added based on a number of deposits, rather than on a single deposit.

There seems to be some flexibilty in these options, and I have seen variants where you claim first, and bonuses are added for each deposit until the maximum accumulated bonus has been reached.

For "special" bonuses, where the player has to deposit and contact your CS to have it manually credited, the speed of allocation depends on your CS and the email system, and this is where delays often ocurr.

Some players can be more patient than others, and if I know that bonuses take 24 hours to be credited, I will try to claim and deposit a day or two before I think I will be playing, rather than leave it until I have a spare hour or two, and "want it now, not later".

The down side is that impatient players will play elsewhere, rather than wait, and may then spend their entire budget elsewhere, and have nothing left when it comes to claiming an offer that keeps them waiting.

 

[fortunelounge]

Thanks for your great input VWM.

We will certainly consider it.

Wim