Royal Panda Keeping Deposit

[Mr_Slot5]

Totally agree and Malta is a haven for the corrupt and void of morals clipjoints we sadly see.

 

[boomboytv]

i simply made the error of spelling my name which is robert as robret everything else on my information on me was 100% correct i even contacted support threw live chat when i spotted the mistake to tell them this and i was told if was fine and be passed on i then sent my proof of id bank card/address that is when suddenly they started shouting fraud and that i was SE with Leo Vegas which i had no idea(believe me or not up to you) i will be pressing for the winnings and i will 100% update on here the out come as i have had a lot of helpful people give me good information in their own time which they did not have to do

I also done A PAB on here how long does it take to get a response ?

 

[colinsunderland]

i simply made the error of spelling my name which is robert as robret

 

[Wondah]

my name is Robert i spelt my name robiert=

i simply made the error of spelling my name which is robert as robret

which one did u use?

robiert= or robret?

the first one looks to me as fraud and the last one could be a genuine spelling error.
The “ i “ isn’t near the r,e and t on a keyboard.

 

[mack341]

i simply made the error of spelling my name which is robert as robret everything else on my information on me was 100% correct i even contacted support threw live chat when i spotted the mistake to tell them this and i was told if was fine and be passed on i then sent my proof of id bank card/address that is when suddenly they started shouting fraud and that i was SE with Leo Vegas which i had no idea(believe me or not up to you) i will be pressing for the winnings and i will 100% update on here the out come as i have had a lot of helpful people give me good information in their own time which they did not have to do

I also done A PAB on here how long does it take to get a response ?

You ought not to post anymore until the PAB is completed, kind of radio silence, otherwise Max will bin your PAB quicker than you can type your first name

I'm not taking sides as genuine mistakes are made, in my eyes though the duty is on the casino to make sure SE'd players don't slip through as best they can, if all the details were the same other than 1 letter I would say their system isn't robust enough.

 

[brianleeporter]

How many others on this thread have accidentally spelt their name (which you type a lot?) incorrectly when registering for a casino? #JustAsking

I once put my middle name in once on a casino & when I tried to verify my account it was a ball ache cause my middle name wasn’t on my passport .

Had to go through all sorts of security checks and send extra documents in etc.

Got sorted in the end but it took a while.

 

[boomboytv]

@Wondah sorry it was robret i meant

i have just contacted UKGC/ecogra/Ask Gamblers threw emails i will keep you updated on the outcome good or bad but i will fight to try get my winnings back as they was held on the same terms as my deposit and now they are being returned so in my view i should have both as i legit believe i have committed 0 fraud nor new Leo Vegas where sisters with Royal Panda

Thanks everyone for your time to give me advice and help in this situation

 

[Borgie]

@Wondah sorry it was robret i meant

i have just contacted UKGC/ecogra/Ask Gamblers threw emails i will keep you updated on the outcome good or bad but i will fight to try get my winnings back as they was held on the same terms as my deposit and now they are being returned so in my view i should have both as i legit believe i have committed 0 fraud nor new Leo Vegas where sisters with Royal Panda

Thanks everyone for your time to give me advice and help in this situation

Well you were advised not to post here if you have a pab going. Now you have again and gone to Ask Gamblers etc so i think you are now on a very sticky wicket.

Also as pointed out you have given 2 different spellings on here for the mistake you made which is more than a bit strange!!

I'd be content with your deposit back

 

[boomboytv]

@Borgie i was replying to the question if must be known i have dyslexia i make mistakes time to time what is the issue with going to ask gamblers etc i want to fight this

 

[Borgie]

@Borgie i was replying to the question if must be known i have dyslexia i make mistakes time to time what is the issue with going to ask gamblers etc i want to fight this

The casino are not going to deal wth half a dozen people you've asked to follow up your complaint with. Also the half a dozen people will not want to duplicate anyway.

You are still posting despite pming me and me explaining why you shouldn't even reply on here on this subject

 

[Steviedoo]

Been a member here years, saw so many threads like this.
Yet we rarely see a update once it’s solved.
Hope the OP is being honest and all that has been said is fact.
If so they deserve every button back, but if not this will just be ‘another one of those threads’

if we had a dime for every thread like this....

 

[chiya]

which one did u use?

robiert= or robret?

the first one looks to me as fraud and the last one could be a genuine spelling error.
The “ i “ isn’t near the r,e and t on a keyboard.

FYI the fact that "i" isn't near r, e, t isn't a valid reason to suspect fraud. "i" is right next to "o", and when typing fast I often get typos that seem weird when the extra letter is nowhere near the previous letter. Red switches on a mechanical keyboard ensure that one needs to only barely touch a keycap for it to register.

Although I find it suspicious that the op first stated it was robiert and now when called out for it seeming suspicious, it's robret after all.

What I don't understand is how do you guys typo your details in the first place though. Form auto-filling and all that... I've not typed my details to a casino when registering in years.

 

[Mr_Slot5]

What I don't understand is how do you guys typo your details in the first place though. Form auto-filling and all that... I've not typed my details to a casino when registering in years.

I've had it where autofill has put phone number in email, postcode in the address boxes rather than the postcode one etc etc. So for me, it's easier to enter it myself...especially with it being important.

 

[goatwack]

Sorry but it all sounds a tad suspect. Registration details are far and away the most important bit of KYC/ verification anyone ever needs to do, why would someone mash the keyboard without so much as checking THEIR NAME

 

[Matti]

@Borgie i was replying to the question if must be known i have dyslexia i make mistakes time to time what is the issue with going to ask gamblers etc i want to fight this

Dyslexia....Yes of course. That must be the reason.

 

[irish-ranger]

Sorry but it all sounds a tad suspect. Registration details are far and away the most important bit of KYC/ verification anyone ever needs to do, why would someone mash the keyboard without so much as checking THEIR NAME

Course it’s bullshit I actually had the same problem on royal panda were I entered the wrong year of birth making myself 10 years older.
Played for a few months then they locked my account in to live chat “you I’d DOB doesn’t match your account details” explain please
“Sorry must have been a typo during registration”no problem thanks for the clarification your good to go again.
But then I hadn’t SE from a sister site.

 

[Slottery]

It is the player’s sole responsibility to ensure that the information provided is valid, complete and correct at all times.

That's from Royal Pandas T&C:s and most of casinos do have same mentioned. There are two options when you enter your name and DOB, real and fake.

All casinos where i've read T&C:s this pretty much mentioned with same words so once you accept T&C:s in registration, it's players sole responsibility to make sure details are right.

Most of the time casinos are correcting them when it's a slight mistake but using fake details messing up many things lik self-excluding checks, possible duplicate accounts etc... So nobody shouldn't be very surprised to get winnings gone if details are not correct. In this case we also have SE twist which make it bit more messy.

Like said earlier, would make complaint myself as it don't take too much time and would get better explanation what everything have happened and why, but wouldn't really have too high hopes to get winnings paid. Casino refunded deposits like they would do in SE cases when somebody was able to play, they could have been more strict and keep deposits as well due to fraud but this seems quite ok outcome for player.

 

[mcgameboy]

How many others on this thread have accidentally spelt their name (which you type a lot?) incorrectly when registering for a casino? #JustAsking

For me personally Mark. Absolutely never.

Well actually, I should correct that. I have typed my name (and things that go into other "required fields")
incorrectly quite a few times.

But I have never submitted/confirmed those mistakes.

I make a point of double, even triple checking every last detail before I sign up to a new casino.
Or if I have to register a new payment method (it is so easy to get one digit out of 16 wrong).
It's like Playford said, it's just too important.

One thing that being at CM has taught me is that a casino can go to "the payment stalling playbook"
at any time, if it's in the mood to do so.

I would put up with the short-term pain (ie the due diligence donkey work) in order to achieve the long-term gain later down the line (hassle-free, quick payouts) every single time.

And given that I have been here for nearly 6 1/2 years and have still not needed to submit a single PAB, I think it is fair of me to assume that I must be doing something right.

 

[Slottery]

Entering correct details on registration and pay enough attention to spot possible mistakes really is number one thing to do when signing to new place, would guess that majority who here who have been around for while make quite sure that details are correct when creating account.

Many times these can be corrected afterwards but like just posted once again, it's 100% players responsibility to provide correct details and entering them incorrect can cause confiscated winnings. Many casinos are very reasonable and correct them and problem solved but some (in this thread we have SE issue as well so bit more complicated....) who don't like pay winnings if they have reason, this for sure is one.

Always can argue that it's only one letter etc... but that makes details incorrect and like T&C:s say, it's player sole responsibility to make sure these are correct. Otherwise T&C:s would say "you need to provide almost right details" and then getting to messy part to start to judge what is too much and what is enough, perfect for real fraudsters, just enter small mistakes there and then what looks most typo (next letter in keyboard etc...).

 

[EkJR]

Just read all of this. Have some advice for the OP. Accept the original deposits back. Then go to their ADR and raise a case on confiscated winnings as those winnings are nothing to do with SE now. Colin is right, how did they verify the account with a wrong spelling of name? Utterly bizarre stuff. So realistically the player shouldn't have been able to deposit a penny as per the regs. Think the casino have to pay out here. Not on the Leo licence either and there is precedent here. Ladbrokes and coral. If you SE'd at Ladbrokes then you could play at Coral as much as you like. UKGC said although it may seem unethical it is the licence that determines if an exclusion applies and nothing else. Therefore you should be fine and they cant use an SE at Leo against you. Raise it with the ADR, you should win. Give me a PM if you need any help.

 

[EkJR]

Entering correct details on registration and pay enough attention to spot possible mistakes really is number one thing to do when signing to new place, would guess that majority who here who have been around for while make quite sure that details are correct when creating account.

Many times these can be corrected afterwards but like just posted once again, it's 100% players responsibility to provide correct details and entering them incorrect can cause confiscated winnings. Many casinos are very reasonable and correct them and problem solved but some (in this thread we have SE issue as well so bit more complicated....) who don't like pay winnings if they have reason, this for sure is one.

Always can argue that it's only one letter etc... but that makes details incorrect and like T&C:s say, it's player sole responsibility to make sure these are correct. Otherwise T&C:s would say "you need to provide almost right details" and then getting to messy part to start to judge what is too much and what is enough, perfect for real fraudsters, just enter small mistakes there and then what looks most typo (next letter in keyboard etc...).

It's not in the UK though. Names, address and DOB MUST be fully verified before a deposit can be made. Therefore they cannot have correctly verified the player.

 

[Playford7]

Let’s be honest the OP is probably trying it on.
Deposits back at best is all I’d say will happen.

 

[Mr_Slot5]

Just read all of this. Have some advice for the OP. Accept the original deposits back. Then go to their ADR and raise a case on confiscated winnings as those winnings are nothing to do with SE now. Colin is right, how did they verify the account with a wrong spelling of name? Utterly bizarre stuff. So realistically the player shouldn't have been able to deposit a penny as per the regs. Think the casino have to pay out here. Not on the Leo licence either and there is precedent here. Ladbrokes and coral. If you SE'd at Ladbrokes then you could play at Coral as much as you like. UKGC said although it may seem unethical it is the licence that determines if an exclusion applies and nothing else. Therefore you should be fine and they cant use an SE at Leo against you. Raise it with the ADR, you should win. Give me a PM if you need any help.

Yes, I made this point last evening. The casino is seemingly at fault here and the winnings should be paid.

 

[Slottery]

It's not in the UK though. Names, address and DOB MUST be fully verified before a deposit can be made. Therefore they cannot have correctly verified the player.

Not sure if things have changed, but few weeks ago UKGC last time confirmed officially to one operator through audit that electronic verifications don't need to have exact match but many different combinations with enough satisfied hits is ok.

Stand corrected if it have been changed since 16th of December when UKGC auditor was happy to confirm it in written.

 

[EkJR]

Not sure if things have changed, but few weeks ago UKGC last time confirmed officially to one operator through audit that electronic verifications don't need to have exact match but many different combinations with enough satisfied hits is ok.

Stand corrected if it have been changed since 16th of December when UKGC auditor was happy to confirm it in written.

Sorry which operator was this? That's not my understanding of the rules.