i have search through my banks statements and cannot find where the deposit they are claiming i won from went thru. They sent me a statement showing my deposit of $250 was made on the 30th of January. I cannot see in my bank statements where the deposit was taken out of my account. It is too old and now I cant even remember what card was used. WHAT DO I DO?[/QUOTE=JuIcE4421;752311]
Why don't you ask the casino CS what kind of name appears on the bank/credit card statement for your deposit. The name of the casino is Royal Ace, but it might show as different name on the bank statement.
After you get the name, it will not be that hard to find that name on your bank statement because you know the deposit date. You said it's 30th January, so it would be around that time. Maybe on that day, but normally around within 2-3 days from the deposit, but very rare occasion it could take up to 2 weeks until it shows on the statement.
If your bank statement is too old-I'm not quite sure what you mean by that since the statement should be just 2 months old, but anyway, you can ask the bank to send you another statement for around that time,-also many people can check their transaction history online nowadays.
One more thing, the casino CS might be able to help you with what kind of card you used for the deposit, the CS can give you the information about what type(for example Visa, Master etc) of the card you used, and possibly the last four digit on the card-and on the most of the casinos you can check your transaction history without going through CS, it shows what type of card and last four digit normally, and of course the date of the deposit and the amount.
) and will decide to stay away from your group when they see that they have to wait over a month for a modest win to be paid.
