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Casino Complaint Royal Ace is Horrible

Discussion in 'Casino Complaints - Non-Bonus Issues' started by JuIcE4421, Apr 3, 2016.

    Apr 3, 2016
  1. JuIcE4421

    JuIcE4421 Dormant account

    Occupation:
    Sales
    Location:
    United States
    I had a withdraw approved on March 8th in the amount of $2500. The check is supposed to be for $2250 after taking out bonuses they say. On top of not getting any answers out of anyone at first to getting multiple different explanations and excuses since then, the payment still hasn't been sent. Now, I was just told that they want me to send in my bank statements so they can verify that my deposits into the casino actually cleared my bank account. Why? Makes no sense. This is ridiculous. What should I do?
     
  2. Apr 3, 2016
  3. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    You should send what is requested.

    It's probably a stalling technique, but if you don't comply you don't stand a chance of getting it at all.

    You can blank out other transactions and your balance.
     
  4. Apr 11, 2016
  5. JuIcE4421

    JuIcE4421 Dormant account

    Occupation:
    Sales
    Location:
    United States
    ok

    i have search through my banks statements and cannot find where the deposit they are claiming i won from went thru. They sent me a statement showing my deposit of $250 was made on the 30th of January. I cannot see in my bank statements where the deposit was taken out of my account. It is too old and now I cant even remember what card was used. WHAT DO I DO?
     
  6. Apr 11, 2016
  7. JuIcE4421

    JuIcE4421 Dormant account

    Occupation:
    Sales
    Location:
    United States
    Royal Ace Casino

    Does anyone know a manager of payouts at Royal Ace that I can contact and call to get an issue resolved. I have been owed $2500 over 6 weeks now and they are refusing to pay due to multiple different excuses. Thanks in advance.....
     
  8. Apr 11, 2016
  9. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    Royal Ace is part of "The Virtual and Ace Revenue" casino group. A "gazillion" complaints with slow/no payment issues clutter the whole internet, unfortunately. :eek:

    However, they promised to do better in the future and have a rep here on CM. You can contact here via PM and she might be able to help: http://www.casinomeister.com/forums/member.php?u=34733

    Good luck, hope it works out :)
     
    Last edited: Apr 11, 2016
    2 people like this.
  10. Apr 11, 2016
  11. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    One more thing. ;)

    Sorry i don't want to sound patronizing but please do some research next time before handing over your hard earned cash to a casino. There are some decent and CM accredited US-facing casinos available, e.g. the ClubWorld group with 8.3 score at CM, that is pretty good and their rep Karolyna very active on this forum. :)
     
    1 person likes this.
  12. Apr 11, 2016
  13. sueyh

    sueyh Senior Member

    Occupation:
    home maker
    Location:
    New Zealand
     
    1 person likes this.
  14. Apr 11, 2016
  15. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    @ JuIcE4421 : As Harry mentioned, cross-posting (or double-posting in your particular case) is not cool. Please (re)read the Posting Rules for details. Also, please read the "Complaints Section Important Info" at the top of this page. As the others have mentioned this casino group has a perfectly good casino rep who can almost certainly help you with your problem.

    Thank you for your cooperation.
     
    1 person likes this.
  16. Apr 11, 2016
  17. JuIcE4421

    JuIcE4421 Dormant account

    Occupation:
    Sales
    Location:
    United States
    Reply

    The lady was being a smart ass telling me that she could tell me what the name on the bank statement was or anything more than the date and it was a visa. She wouldn't help me at all. It's like they allow you to deposit and if you lose they run it thru your bank but until you lose or if you win they don't run it and call it no good. Cause the winnings to be fraudulent. Ridiculous!!!
     
  18. Apr 11, 2016
  19. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    Was that the answer from Tawni, the CM rep?

    If yes, you still have the possibility to PAB, this is a free mediation service offered by CM and you have 1 shot with an unaccredited casino. You can read here about it: http://www.casinomeister.com/forums/faq.php?faq=cmfaq_pab
     
    2 people like this.
  20. Apr 12, 2016
  21. Mousey

    Mousey Ueber Meister Mouse CAG

    Occupation:
    Pencil Pusher
    Location:
    Up$hitCreek

    Being a USA facing casino there is no telling what processor name shows up. Most USA facing casinos use many processors and a processor that was active last month may be long gone this month and those processors sometimes use different 'names'. Unfortunately, attempts to fly under the UIGEA/banking regulations radar makes things complicated for both the player and the casino. If you deposited an even $300, it may even show up on your statement as more than that due to fees and whatnot. Also, sometimes the money will show up in the casino but not come out of your bank/cc account and vice versa.

    I am not defending the casino (which I think everyone should avoid like the plague) but Tawni is usually pretty darn good about helping players out. Go back and look thru your Visa statements for January/February.

    Good luck.
     
    2 people like this.
  22. Apr 12, 2016
  23. Perez777

    Perez777 Experienced Member

    Occupation:
    Online poker player
    Location:
    Russia,Yaroslavl
    One of the worst casino in the Internet .:)
     
  24. Apr 12, 2016
  25. TawniVirtualAce

    TawniVirtualAce I-Gaming Industry Representative

    Occupation:
    Casino Rep
    Location:
    Worldwide
    Hi JuIcE4421,

    I'm so sorry about the difficulties you're experiencing and I'd like to see what I can do to help this situation get resolved. Can you please send me a PM with your casino username, so I can start digging into this?

    Nope, it wasn't me. I do my best to not be a smart ass. At least most of the time. :p
     
    4 people like this.
  26. Apr 13, 2016
  27. TawniVirtualAce

    TawniVirtualAce I-Gaming Industry Representative

    Occupation:
    Casino Rep
    Location:
    Worldwide
    Hi JuIcE4421,

    I’ve looked into this issue and you’ll be happy to know we have approved this withdrawal and the payment will be sent off tomorrow. I would expect to see tracking early next week with the payment arriving to you, mid-week, next week.

    If you have any further questions, please don’t hesitate to contact me.

    Tawni
     
    3 people like this.
  28. Apr 13, 2016
  29. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    Good work Tawni :thumbsup:

    But blimey.....withdrawal on 8th March, processed 13th April = 36 days to pay a "poxy" $2,250 :eek: :eek: It might be much for a player but it should be less than peanuts for a casino.

    With that kind of payment delays you are not doing you any favors in the long term, players educate themselves (e.g. reading threads on CM :D ) and will decide to stay away from your group when they see that they have to wait over a month for a modest win to be paid.
     

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