Jaime
Dormant account
- Joined
- Apr 20, 2013
- Location
- gambletown
I want to file a complaint against Roxy Palace and Casino Splendido. I have been a regular player there since November 2012.
I never had any major problems with them before. Support seemed professional and my withdrawals where always paid on time with the exception of one time when there was a mix up whether I was verified or not.
Last week they send me pretty good bonuses offer; a 30% daily bonus for Silver Members of 150 euro . In the next days I deposited a total of 4000 euro and had one win of 2843 euro. A few days ago I saw that they had only paid me 500 euro and tried to login. I got the message: the casino has refused you to logon. Your account has been locked.
I went straight to live chat on the website and they told me I was banned based on bonus abuse quoting term 8.8 of their terms and conditions. I think this a total unreasonable term and that this also goes against the rules of accreditation at www.casinomeister.com. I told them about this but they told me they were not ruled by www.casinomeister.com but Ecogra.
The term basically gives them the right to not pay me if they feel like it. I think this is very unfair. I feel really frustrated and betrayed by these casinos who always been so good to me. I have tried to reason with them and they told me they would forward my concerns to management but I have not heard back from them.
I will do a Pitch a Bitch very soon, but I want to warn the whole gambling community here about the practices of these casinos. If you win too much and they see you as a bonus abuser they just not pay your profits.
I never had any major problems with them before. Support seemed professional and my withdrawals where always paid on time with the exception of one time when there was a mix up whether I was verified or not.
Last week they send me pretty good bonuses offer; a 30% daily bonus for Silver Members of 150 euro . In the next days I deposited a total of 4000 euro and had one win of 2843 euro. A few days ago I saw that they had only paid me 500 euro and tried to login. I got the message: the casino has refused you to logon. Your account has been locked.
I went straight to live chat on the website and they told me I was banned based on bonus abuse quoting term 8.8 of their terms and conditions. I think this a total unreasonable term and that this also goes against the rules of accreditation at www.casinomeister.com. I told them about this but they told me they were not ruled by www.casinomeister.com but Ecogra.
The term basically gives them the right to not pay me if they feel like it. I think this is very unfair. I feel really frustrated and betrayed by these casinos who always been so good to me. I have tried to reason with them and they told me they would forward my concerns to management but I have not heard back from them.
I will do a Pitch a Bitch very soon, but I want to warn the whole gambling community here about the practices of these casinos. If you win too much and they see you as a bonus abuser they just not pay your profits.