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[ROGUE] African Palace Issue

Discussion in 'Casino Complaints - Non-Bonus Issues' started by apwd, Jun 21, 2006.

    Jun 21, 2006
  1. apwd

    apwd Dormant account

    Occupation:
    Gambler
    Location:
    East Coast
    Hello All,
    I originally came to this site to attempt to recover funds that were many months pending at African Palace Casino. I was informed that nothing could be done to aid my cause. Recently, I heard news that perhaps the lines of communication have been reopened. Can anyone point me in the right direction or inform me of the current state of affairs with this group?
    Many Thanks.
     
  2. Jan 6, 2008
  3. apwd

    apwd Dormant account

    Occupation:
    Gambler
    Location:
    East Coast
    Once again, I have seen that funds have been recently recovered from these guys. Is there any way my problem can be addressed?
     
  4. Jan 8, 2008
  5. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Hi, Max Drayman here. I've recently been appointed as the Complaints and PAB manager here at Casinomeister.com

    As you are no doubt aware African Palace is on our "Not Recommended" list. That said it doesn't hurt to try so I'll send them an email alerting them to your issue here. The best we can do is hope for the best. ;)
     
  6. Jan 8, 2008
  7. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    In March 2006, I told you your best bet was to contact Playtech on this. Did you contact them?

    This payment is over two years over due. Why have you waited this long?
     
  8. Jan 8, 2008
  9. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    Geeze, I would have thought these guys would be out of business by now due to their history of playing fast and loose with players, although to be fair I can't recall seeing complaints about them recently (hence the "out of sight, out of mind reaction," I guess)

    Is their other operation Indio Casino still in existence?
     
  10. Jan 18, 2008
  11. apwd

    apwd Dormant account

    Occupation:
    Gambler
    Location:
    East Coast
    Well I can't say that I have been waiting. I fiscally wrote this off after about 6 months of no worthwhile response from them.

    This is the conversation I had with them prior to bringing the matter to your attention...

    Danny: Hello Erik, Welcome to the African Palace Casino Support Desk. How may I assist you?

    Erik: Hello there Danny and Good Morning to You

    Danny: Same to you Erik

    Erik: How about informing me on the status of my cashout.

    Danny: No problem...

    Erik: Excellent!

    Danny: Please give me a moment to check...

    Erik: Of course.

    Danny: Erik, I see that it is still with the accounts department.

    Erik: That's wonderful, but what does it mean?

    Danny: I am not sure what the delay is, however I will be investigating this matter at once

    Erik: I think it has been with the accounts department for 4 months now
    Erik: Let's investigate the situation right now!

    Danny: Our accounts department is currently closed Erik...
    Danny: They will be open in the morning...

    Erik: Have they been closed for 4 months?

    Danny: I am fowarding an email to them with regards to your withdrawal...

    Erik: Oh really?
    Erik: I'm sure that will speed the process.
    Erik: Unfortunately the last 4 people I have spoken to said the exact same thing.
    Erik: Surely they will send me a message this time right?
    Erik: Letting me know why they are stealing my money...

    Danny: I will do my very best to speak to the accounts manager in the morning on behalf of you Erik...
    Danny: They are not stealing your money Erik...

    Erik: You might speak to them Danny...
    Erik: I don't deny that
    Erik: But they won't do anything about it

    Danny: The best that I can do for you is speak to the accounts manager and hear what he has to say...
    Danny: I'm sure there is a valid reason for the delay Erik...

    Erik: Tell me Danny, How much money are they "holding" for me?

    Danny: They were supposed to have payed you out $2,460.00...

    Erik: Lovely!
    Erik: Too bad it's monopoly money for me
    Erik: It must be wonderful for African Palace to receive so much money from me just to be able to play their pretty games.
    Erik: When I logged in, I thought I pressed "Real Money"...
    Erik: but I guess that only referred to my deposit and has nothing to do with my withdrawal

    Danny: You are playing for real money Erik...

    Erik: No No No
    Erik: I was playing WITH real money but not FOR real money

    Danny: Erik I understand that you are upset with not having been paid out...
    Danny: I will have a rep from the accounts department contact you with this regard Erik...

    Erik: Oh I've been told that 4 times before also
    Erik: You know how many times I have been contacted?
    Erik: Exactly 0 times
    Erik: 0=NONE

    Danny: I am sure that there is a perfectly good reason for the delay...

    Erik: Let me tell you something Danny...
    Erik: There can not possibly be a perfectly good reason why this delay has taken place!
    Erik: Especially in light of the fact that I have been lied to on a regular basis and communicated to NONE times

    Danny: I am not sure as to why you have not been contacted...
    Danny: You should have been paid out a long time ago Erik...​

    Not surprisingly, little was accomplished by that effort so I informed you of my situation. Here is what I wrote...

    Who have you contacted at the casino about this problem? online support, phone support
    Problem in detail: Approximately 4 months ago maybe longer, I played with African Palace and put together a decent win for which I requested a withdrawal. After a month, I hadnt received my funds so I contacted them via their chat service. They told me they would investigate and contact me about the problem. I received no email. In fact, in the subsequent 4 chat sessions with them since then, they have always told me the exact same thing yet I have never received any emails other than those of a promotional nature so they have my correct email address. I have one particularly exciting session documented if that is of interest to you. Today I contacted them by phone and was told the system was down but that they would investigate and contact me later. I think I know what the outcome of that will be.

    What do you want me to do about this?: I am aware of the difficulties that the African Palace/Indio group is experiencing. My withdrawal is for approximately 2500 and I would be willing to allow them to put me on a payment schedule. If you could make that arrangement for me, I would be quite appreciative. If they are ultimately unable to pay me then I would push to have them back on the Rogue list. There is no justification for this situation to take place and players should be advised they are a deposit only operation.Thank you in advance.​

    3 weeks later this was your response...

    Hi Erik,
    This is one casino group I don't deal with at all. They wouldn't give me the time of day much less answer any of my emails. Please contact Playtech on this one. Sorry.
    Sincerely,
    Bryan​

    Having contacted Playtech in the past concerning other issues, I was well aware that they are a tree which yields no fruit. Therefore, in conjunction with my efforts and your statement, I decided my best option was to cut my losses at that point.

    I'm not sure if there is a statute of limitations on a $2460 cashout but if there is not then I figured it might be worth another stab. Instead of wondering why I waited so long, maybe we should be wondering why African Palace is waiting so long.
     
  12. Jan 18, 2008
  13. apwd

    apwd Dormant account

    Occupation:
    Gambler
    Location:
    East Coast
    Thank you, Max. I sincerely hope you are able to make some progress on my behalf.
     
  14. Jan 18, 2008
  15. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    I hope so too, but I haven't heard anything from them so ... well, let's not hold our breath. :rolleyes:
     
  16. Jan 18, 2008
  17. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    I mediated some cases involving these guys way back, and you need the tenacity of a bulldog to get anywhere with them.

    They'll try and chisel the player's settlement down, prolong issues as long as they can, dodge and dive on communications, make endless excuses and generally give everyone the runaround until they're put in a position where they have no further room to manoeuvre.
     
    1 person likes this.
  18. Jan 19, 2008
  19. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Well, so far completely ignoring my emails seems to be working fairly well for them. :rolleyes:
     
    1 person likes this.
  20. Jan 19, 2008
  21. lojo

    lojo Banned User - repetitive violations of <a href="ht

    Occupation:
    Tradesman
    Location:
    USA
    Hit the pukes
     
  22. Jan 20, 2008
  23. gaydave

    gaydave Banned User - complete PITA

    Occupation:
    Business
    Location:
    USA
    actually, the last time there were major problems with these crooks the man who used to own bonusbud.com somehow got everybody (or most everyone) their money back. I know that he is still in the industry and I could possibly give you his contact details (once I ask him if it is ok) or I could pass on your situation or something.
    As a matter of fact, even though he sold the site, I think you might even be able to reach him by PMing him from that forum. Not sure if he still checks but I think that he may. The site has kinda died off since he sold it but its worth the chance. Either way, it is worth a shot because he did get many of us paid before, then he promptly evil listed them.
     
  24. Jan 30, 2008
  25. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Actually Bryan has managed to stir up some action from AP on a recent Pitch-A-Bitch, so I'd recommend you file one ASAP. Who knows, we might be able to put yours on the table too.

    Please note the handy "Pitch-A-Bitch" link in my signature. Click that and you're on your way!
     
  26. Jan 30, 2008
  27. apwd

    apwd Dormant account

    Occupation:
    Gambler
    Location:
    East Coast
    Sounds good, Max. I have resubmitted something similar to what was sent originally. The $2500 would be a nice gift at this point.
     
  28. Jun 11, 2008
  29. Seinemeyer

    Seinemeyer Dormant account

    Occupation:
    Other
    Location:
    Europe
    How did this complaint end up? Did you receive any of that amount? I am also due a large amount, and it has been two over two months now.
     
  30. Jun 11, 2008
  31. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    They're still on the Rogue/Not Recommended list (see here) and nothing in recent history indicates that any of that has changed.
     
  32. Jun 11, 2008
  33. Seinemeyer

    Seinemeyer Dormant account

    Occupation:
    Other
    Location:
    Europe
    Wellwellwell, twelve minutes after sending this post I received half of my withdrawal requess :eek::thumbsup: What the heck :eek:

    Still, half pending.
     
  34. Jun 11, 2008
  35. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Ok, color me sheepish! Maybe things are changing at AP.

    I'll dig up those PABs they never responded to and see if they're keen on having another look.
     
  36. Jul 14, 2008
  37. Seinemeyer

    Seinemeyer Dormant account

    Occupation:
    Other
    Location:
    Europe
    African palace remains rogue

    Update:

    No, things are not changing over at African Palace Casino or First Grand gaming. After paying half, the second half is still pending. They actually promise to pay that second half about ten times over email and Live Chat.

    Today they actually requested my ID for the third time, even thou I have received half of my original withdrawal. So, this group remains as rogue as it was, no question about it. All they do is give excuses, as today I was promised to pay and when the day was running out, they came up with this idea of requesting my ID again.

    AVOID THIS ROGUE CASINO AT ALL COSTS
     
  38. Jul 14, 2008
  39. lots0

    lots0 Banned User - troll posts - flaming PABnonaccred

    Occupation:
    I do nothing productive
    Location:
    Hell on Earth
    I had to reread this twice...

    At first I thought you were talking about Absolute Poker.. lol
     
    1 person likes this.

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