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As mentioned a number of times, you need to bring the fight to the UKGC and the MGA. But these decisions have been made - and you'll be told that it's for your own good.
I think I mentioned this in a newsletter from a few years ago.
In the same newsletter I made this observance:
Meister Mail ~ 25 November 2015 - EIG, BAC, MiGS Report
Received the dreaded request from videoslots, sent my wage slips and bank statement just showing what was paid in, all rejected, they said they needed a more recent payslip so now sent them this, but my statement with payments going in was rejected also, so sorry thats all there getting from me, I dont need to gamble that much that I am willing to throw all my private documents at a casino. I get money from 4 other sources all cash but cant prove that so they will just have to jog on.


This is the problem not all monies we get can fit in a nice little box that casinos can tick. I give money to my children all the time there's no record if it as it's cash but why shouldn't they gamble it if they want to . They are over 18. I didn't launder it but when you give someone cash they have no audit trail. Really this is the beginning of the end.
Well for them it's 'Job well-done' and they're probably backslapping each other as we speak.yes its a big problem, buts its one I am not going to bend over backwards to rectify, I honestly dont need to gamble that much, I find the whole process intrusive

Well for them it's 'Job well-done' and they're probably backslapping each other as we speak.
You have been proven to be, infact, a money- launderer with something to hide![]()
......or they'll just ramp up the SoW inquisitions in hopes of avoiding crippling fines, and cut the losses of a few players defecting?Who is likely to be backslapping and saying job well done....the casinos?
If you look at the response from @mimi26 and countless others it's clear that SOW is going to cost the casinos more than it's going to cost the players as players will simply move on. My guess is the good casinos not looking to fleece players will eventually 'reconsider' the robustness of their checks if their income starts to fall off a cliff.
)......or they'll just ramp up the SoW inquisitions in hopes of avoiding crippling fines, and cut the losses of a few players defecting?
I'd imagine it depends on their request, whether it be a pop up questionnaire that verifies me on the spot or if it is indeed the dreaded "Please provide us with your financial history from the last six months", whether it is done pre- or post- withdrawal, and whether it is worth pursuing in regards to monies 'won'.I get the impression this whole SOW thing might just be a step too far for a lot of people. I think this is particularly true for innocent players being put through the SOW wringer for £10 deposits or being asked to produce documentation which has no real legal definition (cert of winnings) etc.
Can I ask what you will do once you get SOW requests? Comply or walk?

Been waiting 5 days for mine there...still waiting after my deposit was locked. Fyi deposited about half that.Incase of any interest.
Went to login to Highroller, a week after the tick box exercise, and met with a document request: Letter from organisation, Certificate of Winning, Bank Statement and Media Coverage. Really, for 3k deposits since Jan-18?
They don't even tell you what these mean - like, what's media coverage? If i won a progressive?
Who knows - needless to say they're getting nothing.
On the plus side - you can't deposit.
Good stuff. This of course ties in with AML masquerades being responsible for driving a few punters away and indirectly ensuring Responsible Gambling into the mix. Something the UKGC will no doubt take enormous credit forWell im 2 weekends dry now due to this shit, and I can honestly say it feels great. I do miss my Rhinos and Wild Desires, but I am not prepared to put up with what is an invasion of my privacy to basically piss my money away anyway lol Im saving my £150 a week up for high rolling sessions on my 2 or 3 cruise hols a year. £300 now in the pot!!! And as a side bonus with my high roller action I will likely get every cruise free from now on lol.

Well someone has to be the fall guy, with some luck others will see how Rizk handled it and go "Nah", whilst keeping it as streamlined and painless for the customer. Whether they all choose to do that remains to be seen. But kudos to VS (again)Playing back at VideoSlots, they opened my account again. Before I could deposit they requested a SOW. It was an easy secure way to give them the information they needed. All online, nothing through email and it was processed and verified within 4 hours. Only after then could I deposit. Now that in my view is how to handle this. Support even explained to me before the account was open, what would be required before I could deposit so they were no surprises. Sure I dont like it, but they did handle it in the best way they could. Painless process. As it should be. Video Slots again lead the way in customer care and service!
Well someone has to be the fall guy, with some luck others will see how Rizk handled it and go "Nah", whilst keeping it as streamlined and painless for the customer. Whether they all choose to do that remains to be seen. But kudos to VS (again)![]()
Yep Kudos indeed to Video slots. Its always so easy and pain free with them. I wonder why I ever play elsewhere. Had a few cash outs yesterday , all processed within minutes. They do everything in the right way, truly putting the player first. Others need to learn by the example Video Slots sets. Rant over I need coffee ...........................................
Would be very interested to know what has changed with Videoslots,not so long ago they were one of the first to introduce the SOW and were torn to shreds
on CM.
Have their SOW requirements been watered down or are they taking a more sensible approach before decieding who to issue requests from.
They are the only casino I use, but I have gone into hibernation hoping that the whole regulatory situation will settle down and I can play
again without fear of information requests every time I deposit or withdraw.
Ok this will not make me popular and I will probably be a lone dissenting voice but they certainly did not put me as a player first.After having my account hacked and despite providing what I thought was reasonable evidence to prove that I did not place certain losing bets,i was basically accused of being a liar and cheat in order to recover the princely sum of £96.I closed my account and despite their stellar reputation,nothing would make consider playing at Videoslots again.Yep Kudos indeed to Video slots. Its always so easy and pain free with them. I wonder why I ever play elsewhere. Had a few cash outs yesterday , all processed within minutes. They do everything in the right way, truly putting the player first. Others need to learn by the example Video Slots sets. Rant over I need coffee ...........................................
Well I dont know how it was before as have not played there in a few months. But for me it was an online form to fill out within my account. Asking for various information , which I gave. I hit submit and then 4 hours later they emailed me telling me my SOW was verified and complete and my account was again fully open. Took me less than 5 minutes to do. I have no idea if they would re-request anything further down the line ... but right now I can deposit / WD no problems. Maybe @Dan.Videoslots could confirm if anything more would be needed. But as far as I see my SOW request is complete.
Just to let you know thats the first form I received, a few months later they are now asking for bank statements, wage slips Employment Income, Inheritance, Sale of Property, Winnings and Retirement Income, they want paper evidence of all, I submitted a few wage slips and a bank statement just showing deposits this month but all got rejected, so as easy as it may be for you now they will ask for a lot more later down the line, I emailed them and explained I wont be sending no more so I cant deposit or withdraw, bust as I said I really dont care they are getting nothing more of me its far too intrusive, not only on me but my partner too, everything we own is joint except my gambling bank account.............so as sad as it is its a goodbye to videoslots from me
I am surprised that the wage slips don't suffice mimi, perhaps Dan can tune in?
Hi Mouche12,
Payslips or a Bank statement showing receipt of latest salary income are acceptable.
Br,
Daniel.
One would think so, but some players are having their wage slips and bank statements rejected. Why would the latest wage slip and bank statement be rejected? Players obviously feel that when their wage slip and bank statement is rejected, the casino wants even more intrusive information that might not even exist in a paper format, or that does exist but involves other third parties' information, such as joint accounts.
It also seems that a considerable number of players are deciding to quit the casino in question when they get the more intrusive request for documentation. A few do send things like their own bank statement and wage slip, but then quit the casino if they are rejected.
I would also expect that the keener gamblers on this forum are more experienced and more prepared to jump through a few extra hoops in order to retain the ability to play at their favourite casino. However, what of the average player who sees an ad on TV for some casino and gives it a try, and then gets the full service SoW for only a couple of hundred. Would they jump the hoops or would it scare them off? If it scares them off, would they try another UK licensed casino or would they try an unlicensed site and find that the experience is so much smoother due to lack of draconian SoW and RG that they carry on playing these sites?
Any UK licensed casino that is based in the EU will now have to adhere to GDPR, so any data leak that arises from SoW and RG requests will have serious consequences for the business.
This is the list from videoslots
Examples of documentation for source of wealth:
Inheritance:
A copy of the will that must include the value of the estate.
A lawyer or notary’s letter on letter headed paper.
A letter from the trustees of an estate that includes the type of asset and respective value.
Sale of property:
Signed letter from a lawyer or a notary on letter headed paper.
Contract of sale.
Employment Income:
Payslips.
Bank statement showing receipt of latest salary income.
Retirement Income:
Pension statement.
Letter from annuity provider.
Bank statement showing receipt of latest pension income and name of provider.
Winnings
Letter from relevant organisation (Lottery headquarters/betting shop/casino).
A certificate of winnings issued by the relevant company or casino. E.g. print screen of the casino account showing winnings.
The case of lottery winnings, a bank statement showing funds deposited by company name; or copies of media coverage (if applicable) as supporting evidence.
Other
Bank statements confirming receipt of such income from identifiable sources, or savings.
A trust deed showing consistent entitlement to income (e.g. as a beneficiary).
Evidence of receipt of a gift.
Any other document evidencing source of wealth
now even though I have thousands of pounds withdrawals fro leo vegas, I cant confirm it as it just comes up with a transaction number, (trustly withdrawal), I am certainly not going to ask them for a letter!! to prove this,
But seriously just look at that list, who on earth would provide such info?
Ahh yes, that's what's commonly referred to in the industry as 'The Piss-take List'This is the list from videoslots
Examples of documentation for source of wealth:
Inheritance:
A copy of the will that must include the value of the estate.
A lawyer or notary’s letter on letter headed paper.
A letter from the trustees of an estate that includes the type of asset and respective value.
Sale of property:
Signed letter from a lawyer or a notary on letter headed paper.
Contract of sale.
Employment Income:
Payslips.
Bank statement showing receipt of latest salary income.
Retirement Income:
Pension statement.
Letter from annuity provider.
Bank statement showing receipt of latest pension income and name of provider.
Winnings
Letter from relevant organisation (Lottery headquarters/betting shop/casino).
A certificate of winnings issued by the relevant company or casino. E.g. print screen of the casino account showing winnings.
The case of lottery winnings, a bank statement showing funds deposited by company name; or copies of media coverage (if applicable) as supporting evidence.
Other
Bank statements confirming receipt of such income from identifiable sources, or savings.
A trust deed showing consistent entitlement to income (e.g. as a beneficiary).
Evidence of receipt of a gift.
Any other document evidencing source of wealth
now even though I have thousands of pounds withdrawals fro leo vegas, I cant confirm it as it just comes up with a transaction number, (trustly withdrawal), I am certainly not going to ask them for a letter!! to prove this,
But seriously just look at that list, who on earth would provide such info?
So why'd they ask for the other documentation then? This is more confusing than watching an episode of WestWorldright all my source of wealth has now been approved! I think maybe the fact that I limited my bank statement over the last month is why it was rejected, as I have now provided them with a full 5 months worth of deposits into my bank its appears to have done the trick .........I seriously hope this is the last of it now

So why'd they ask for the other documentation then? This is more confusing than watching an episode of WestWorld![]()
Not using you specifically, but if that is indeed the criteria, then what's stopping a 3rd party paying regularly into one's account and the person 'laundering' that money through the casino?because maybe my income over the last months was showing less than my deposits so taking it over the 5 months and all the winnings I have had deposited evened it out, it did also show money deposited from my daughters and partner so maybe that solved the problem, but we wont probably ever find out

Not using you specifically, but if that is indeed the criteria, then what's stopping a 3rd party paying regularly into one's account and the person 'laundering' that money through the casino?
Just trying to determine what it is they're looking for, because no one seems to know![]()
Not using you specifically, but if that is indeed the criteria, then what's stopping a 3rd party paying regularly into one's account and the person 'laundering' that money through the casino?
Just trying to determine what it is they're looking for, because no one seems to know![]()

