Your Input Please Rizk Casino answers submitted players' questions here!!

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
:D Have to admit though that the coffee was excellent.

Have to admit that I am usually a Starbucks guy, mainly because they have the largest cup at over 500ml (Venti) and I get my daily dose of milk having one ore two Lattes a day.

However, if I want to have a really good coffee, I take a cab for 5 - 10 minutes to a rather inconspicuous coffee shop where they still have one of the old pressure machines. The coffee takes as well rather long to be ready but it is worth the wait as it has been the best I tasted in years.

The right mixture of coffee amount, temperature, pressure and water is vital to have a good tasting coffee and that is done only by a devoted barista. :)
 
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colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
We are currently updating our request because i believe it absolutely should include the RG element - becasue the UKGC tells us that we have to use this information to guage whether a player can afford to play at the level that they are playing at - even though the rules and regulations that the UKGC are using are based around AML. This is at first stage when there is just the questionnaire to complete

In the updated system that we should launch next week then the player has 72 hours to provide the requested documents otherwise all deposit/play/withdraw functionality will be blocked but the account still accessible

That was actually why I asked. You are aware if you gather the information under an anti money laundering request you cannot use that information for ANY other purpose? Also, SOW under AML should only be requested if the customer is a high risk customer, so how can you lump them together? I actually don't agree with this, as personally, I don't see why you shouldn't be able to use the same documents for both, but the guidance is very clear.

What happens though if a customer actually refuses to supply the documents, rather than just doesn't respond within 72 hours? If you ask me for SOW I will refuse, all my income is affiliate income. All my agreements have confidentiality clauses in them, such as this one from you

16.1 all information, including but not limited to business and financial, lists of customers and buyers, as well as price and sales information and any information relating to products, records, operations, business plans, processes, product information, business know-how or logic, trade secrets, market opportunities and personal data of the Company shall be treated confidentially. Such information must not be used for own commercial or other purposes or divulged to any person or third party neither direct nor indirectly unless the prior explicit and written consent of the Company this provision shall survive the termination of this Agreement.

16.2 the Affiliate obliges himself not to use the confidential information for any purpose other than the performance of its obligations under this Agreement.


Clearly giving you a list of casinos I get paid from with amounts would be in breach of that, and I would not be comfortable giving you the information anyway.

What if a customer refuses to give you what you ask for under RG issues, will you immediately close his account and pay him any balance, and would it be treated as a self exclusion, or just an account closure?

Thanks for your time answering :)
 

Captain Rizk

Experienced Member
Joined
Oct 2, 2015
Location
Malta
That was actually why I asked. You are aware if you gather the information under an anti money laundering request you cannot use that information for ANY other purpose? Also, SOW under AML should only be requested if the customer is a high risk customer, so how can you lump them together? I actually don't agree with this, as personally, I don't see why you shouldn't be able to use the same documents for both, but the guidance is very clear.

What happens though if a customer actually refuses to supply the documents, rather than just doesn't respond within 72 hours? If you ask me for SOW I will refuse, all my income is affiliate income. All my agreements have confidentiality clauses in them, such as this one from you

16.1 all information, including but not limited to business and financial, lists of customers and buyers, as well as price and sales information and any information relating to products, records, operations, business plans, processes, product information, business know-how or logic, trade secrets, market opportunities and personal data of the Company shall be treated confidentially. Such information must not be used for own commercial or other purposes or divulged to any person or third party neither direct nor indirectly unless the prior explicit and written consent of the Company this provision shall survive the termination of this Agreement.

16.2 the Affiliate obliges himself not to use the confidential information for any purpose other than the performance of its obligations under this Agreement.


Clearly giving you a list of casinos I get paid from with amounts would be in breach of that, and I would not be comfortable giving you the information anyway.

What if a customer refuses to give you what you ask for under RG issues, will you immediately close his account and pay him any balance, and would it be treated as a self exclusion, or just an account closure?

Thanks for your time answering :)
Yes after 72 hours all funds will be returned to their originator unless there is suspicious activity on the account in which case they are reported to the relevant authorities as they are now.

Both our legal department and the specialist legal company that we engage as advisors for the UK disagree with you regarding SoW and AML so we will just have to agree to disagree.

I completely understand that some people will object to filling out the simple questionnaire and that other people will refuse to submit the documents as requested. So yes that absolutely will hurt us and every other casino that implements this properly and may even drive players to unlicenced casinos or those in less well regulated environments thus completely negating the original UKGC intentions. But this is the way that we HAVE to operate moving forward whether players/operators/affiliates agree or not
 

Sonict

Meister Member
mm1
Joined
Mar 25, 2017
Location
Ontario, Canada
Hi Captain Rizk... This should be an easy question for you to answer. Is there a reason you don't have the slot "Fat Rabbit" by Push Gaming available to play? I want to play this slot, but not many sites that I go to have the provider to begin with. I hope this slot wasn't ... too much of a RIZK for you guys. :D
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
Yes after 72 hours all funds will be returned to their originator unless there is suspicious activity on the account in which case they are reported to the relevant authorities as they are now.

Both our legal department and the specialist legal company that we engage as advisors for the UK disagree with you regarding SoW and AML so we will just have to agree to disagree.

I completely understand that some people will object to filling out the simple questionnaire and that other people will refuse to submit the documents as requested. So yes that absolutely will hurt us and every other casino that implements this properly and may even drive players to unlicenced casinos or those in less well regulated environments thus completely negating the original UKGC intentions. But this is the way that we HAVE to operate moving forward whether players/operators/affiliates agree or not

How can you disagree when its stated in black and white?
Can you link me to the guidance you are using, if you don't mind please?
This is what I am going from

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7.33 Any personal data obtained by casino operators for the purposes of the Regulations may only be processed for the purposes of preventing money laundering and terrorist financing.127

7.34 Personal data should not be used for any other purpose unless:
• use of the data is permitted by or under any law other than the Regulations, or
• the casino operator has obtained the agreement of the subject of the data to the proposed use of the data.128


If you are saying its permitted by another law could you say which one it is?

I don't want to turn this into an AML discussion thread, so won't post any further after your reply, but would still appreciate if you could tell me how my reading of the law is wrong, if for no other reason that I can educate myself further, thanks :)
 

Captain Rizk

Experienced Member
Joined
Oct 2, 2015
Location
Malta
Hi Captain Rizk... This should be an easy question for you to answer. Is there a reason you don't have the slot "Fat Rabbit" by Push Gaming available to play? I want to play this slot, but not many sites that I go to have the provider to begin with. I hope this slot wasn't ... too much of a RIZK for you guys. :D

We just added Push Gaming but tend to drip release the slots from new providers but i would expect it to be released next week
 

Captain Rizk

Experienced Member
Joined
Oct 2, 2015
Location
Malta
I'm curious why, when logging in, games that you arent able to play based on your location, arent simply removed/hidden from the list, rather than, if you arent familiar with who provides the game you have to open it and be told it's restricted.

They should be - i know we dont release new games into Canada fro Nyx for example now since they restricted Canada recently but maybe some of the historic games have been left behind. I will get the guys to check it out next week - we are looking at putting more effort into the Canadian locale moving forward and we are hoping to add INterac as a payment method in the next couple of weeks which should help also
 

Sonict

Meister Member
mm1
Joined
Mar 25, 2017
Location
Ontario, Canada
It is all kinda strange since on a few sites that I play on, Canadians can play on Merkur, Gamomat, Bally Wulf, and Blueprint slots with no issues, yet with you guys... We can't? It is annoying that some sites are fine with it and others aren't...
 

Captain Rizk

Experienced Member
Joined
Oct 2, 2015
Location
Malta
It is all kinda strange since on a few sites that I play on, Canadians can play on Merkur, Gamomat, Bally Wulf, and Blueprint slots with no issues, yet with you guys... We can't? It is annoying that some sites are fine with it and others aren't...

I guarantee you that when they are not added there is a very good reason for it and it is generally because we are very with using games in jurisdictions where they are not restricted either by our licence (blueprint is UK licence for us only right now iirc) or by the providers. if it is neither of these things and we gave the games then we will post them
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
I guarantee you that when they are not added there is a very good reason for it and it is generally because we are very with using games in jurisdictions where they are not restricted either by our licence (blueprint is UK licence for us only right now iirc) or by the providers. if it is neither of these things and we gave the games then we will post them

Can I also ask, why do you have to go through third parties to get the games? Can you not go directly to Merkur (as an example) and get the whole suite of games, rather than going through someone else who then gives them to you?
 

mcgameboy

NEVER GO FULL WOKETARD
CAG
mm2
Joined
Sep 8, 2013
Location
Belfast
Ternur to Barista - can i have some sugar please?
Barista to ternur (with a look of agony on his face) - please just try it without before poisoning it

GiG Employee to Barista while in the queue - Is there a machine nearby i can use?
Barista to Employee - please do not use that, it offends my soul.....

Quality guy but never ask for just an Americano.....

So you're telling me that Rizk has a erm....I'm treading in dangerous waters here now godammit....."Coffee Nazi"? :eek:

"NO CAFFEINE FOR YOU!!"
 

interlog

Meister Member
webmeister
PABnonaccred
MM
Joined
Mar 29, 2015
Location
London
What if a customer refuses to give you what you ask for under RG issues, will you immediately close his account and pay him any balance, and would it be treated as a self exclusion, or just an account closure?

Thanks for your time answering :)

You may recall my posts a few months ago about this. I refused to give them the information and the answer to your question is that my account was closed forthwith.

Blocked.jpg
 

SpinUk

Meister Member
PABnonaccred
MM
Joined
Oct 10, 2012
Location
London
My answer here was relating to problem gambling signals and when we intervene.

However SoW is also automated but the main driver behind SoW is RG related and we have to ensure that all players can afford to play at the levels they play at and the UKGC absolutely puts the onus on the casino to be able to prove that we know a player can afford to play at the levels he/she is doing. At the very basic level this is to complete a questionaire can also be to submit documentation to prove the answers to the questionaire!! Yes the UKGC do require us to collect and prove ID and KYC documentation at the same level and at the sae time as having the SoW questionaire completed.

I cannot state clearly enough that if you receive any form of SoW request this DOES NOT mean that we suspect you of money laundering, just that we have to check that we can vouch for the person depositing the funds, where he/she lives, their deposit methods etc AND that they can afford to deposit at the level that the person is depositing.

I have a question on this - why do differant casinos on the same licence (MT secure trade) ask for this same SOW information if the potential results of it - i.e a ban if the information is not upto scratch - affect the player licence wide across all casinos on that licence?
 

ternur

Destroying castles in the sky
webby
CAG
mm3
Joined
Nov 25, 2004
Location
Finland
I really wanted to get some nice pictures, but only had my phone with me. And I'm really not much of a photographer anyway.

GIG office building at night:
gigbeach.jpg
gigbeach1.jpg

Like GIG offices, Andrew's Bar is also located by the St. George's Bay (100 m from our hotel); they kindly served us the first cold one on the island
(10 a.m. ~ Had to refresh after the flight):
andrews.jpg

There's a lot of construction going on all over the place, but flying from cold scandinavia to the sun by the sea, there are other attractions:
cranes.jpg
guinness.jpg

Paceville was just outside our hotel, so I believe the sign on the street forbidding "excessive noise" must be some form of weird maltese humor :D:
hugos.jpg

National Library of Malta in Valletta:
idea2.jpg

A statue. And a Irish pub on the other side.
cat.jpg

:cool:
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
Not so bad and good to see someone else is posting some pictures :thumbsup:
I haven't figured out yet how to write between the pictures. I need to do that since it makes it much more interesting. Thanks for reminding me!
 

Captain Rizk

Experienced Member
Joined
Oct 2, 2015
Location
Malta
How can you disagree when its stated in black and white?
Can you link me to the guidance you are using, if you don't mind please?
This is what I am going from

You do not have permission to view link Log in or register now.


7.33 Any personal data obtained by casino operators for the purposes of the Regulations may only be processed for the purposes of preventing money laundering and terrorist financing.127

7.34 Personal data should not be used for any other purpose unless:
• use of the data is permitted by or under any law other than the Regulations, or
• the casino operator has obtained the agreement of the subject of the data to the proposed use of the data.128


If you are saying its permitted by another law could you say which one it is?

I don't want to turn this into an AML discussion thread, so won't post any further after your reply, but would still appreciate if you could tell me how my reading of the law is wrong, if for no other reason that I can educate myself further, thanks :)


Yep, this is where it gets tricky because AML laws are so much clearer than RG based recommendations. I am travelling this week and not being an out and out legal person i dont want to start quoting legalese/regulations/recommendations without triple checking with the legal department and UK lawyers to get the detail - i am passing on their recommendations. I am travelling this week but will request the information and get back to you
 
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