River Belle not paying $8,000.00

[ok2playme]

RIVER BELLE NOT PAID $8,000.00

footdr,

I am very sorry to see you are in the same boat. I am still on hold since 02/11/07. My latest email states I WILL have money REFLECT in my account between 3/21/07 and 3/28/07. I certainly will be holding River Belle to that. Today is the 34th day I remain unpaid. As I warned earlier you would get numerous emails each contradicting the prior email. The CS are as confused as we are. It is not business as usual despite the appearance. River Belle did change its ACH terms on web site to reflect 2-21 days so maybe we have made some progress here. Just hang in there and stay with the forum. If we don't get paid as promised this time around maybe the Meister can add some additional input. After much research I have found this forum does carry a lot of weight along with some of the most intelligent people I have yet to speak with on the net.

 

[Dekon]

Hey check this??

I received this.......

Hi there David,



Thank you for emailing Belle Rock Entertainment.



David, we are pleased to confirm that we have received correspondence from our processor and they have stated that your withdrawals totaling $15,900.00 should clear your bank account today the 16th of March and should reflect in your account by tomorrow the 17th of March.


If these funds do not reflect in your account by tomorrow then kindly inform us so that we may follow this up with our processor.



We trust that this information is sufficient and we would like to thank you for your understanding with this matter.



Should you require any further assistance, please feel free to contact us. We are available 24 hours a day 7 days a week for your convenience.



Kind regards,



Stacey

Senior Customer Service Representative



Will let you know, as I only have 2 hours till the 18th. Not looking good for them. Maybe?
I Emailed them back. Will post when I hear back from them.

 

[winbig]

I received this.......

Hi there David,



Thank you for emailing Belle Rock Entertainment.



David, we are pleased to confirm that we have received correspondence from our processor and they have stated that your withdrawals totaling $15,900.00 should clear your bank account today the 16th of March and should reflect in your account by tomorrow the 17th of March.


If these funds do not reflect in your account by tomorrow then kindly inform us so that we may follow this up with our processor.



We trust that this information is sufficient and we would like to thank you for your understanding with this matter.



Should you require any further assistance, please feel free to contact us. We are available 24 hours a day 7 days a week for your convenience.



Kind regards,



Stacey

Senior Customer Service Representative



Will let you know, as I only have 2 hours till the 18th. Not looking good for them. Maybe?
I Emailed them back. Will post when I hear back from them.

I guess they're sorta retarded. 99% of banks do not post ACH/Wire transfers on weekends. Especially since it's St Patricks day here in the states.

Hopefully it's there on Monday.

 

[Dekon]

And so it continues.....

Well, Here's the latest.........
First I emailed them last night:

Well, it`s the 17th with just 2 hours til the 18th..... my time. (Already the 18th for you.)

"David, we are pleased to confirm that we have received correspondence from our processor and they have stated that your withdrawals totaling $15,900.00 should clear your bank account today the 16th of March and should reflect in your account by tomorrow the 17th of March."

Still nothing on this. I`ve got to get up at 4:00 AM and drive 600+ miles in the morning because I don`t have my money yet. Long story and not your problem, I know. But I just don`t understand why I keep getting these emails from you all, and they amount to nothing but false hope. I mean, why do you bother if you can`t come through. This is a line of many emails that I`ve received since my withdrawal on Feb. 10th. You took my money instantly from my account. We`re going on a month and a half to get it back! I talked to my bank,,,, they say there`s nothing preventing me to be paid... Are you out of money?? Is your Processor B.S.`ing you about whats really going on?? I don`t get it! I have other emails from you guy`s saying you got it all staightened out,,, so what`s the issue now? I don`t like being lied to, and to be honest, that`s what I feel is happening at this time. My bank stands behind me and say`s that they can reverse any visa/debit card purcase paid to you 90 days prior to Feb. 10th and there after because of my added insurance. I certainly don`t want to go this route as I`ve enjoyed Bellerock casino`s for nearly 3 years now and thought that I could continue to play here.
Please let me know (the truth), Whats the hold up! And if you don`t know, pass it on to your supervisor or someone who can give me some straight answers.
Thank you,
David Koncinsky trbrxxxxxxxxxx


-----Original Message-----
From: [email protected]
To: [email protected]
Sent: Fri, 16 Mar 2007 11:07 AM

Then this is what I got back....


Hi there David,

Thank you for your email to Belle Rock Entertainment.

David, we are terribly sorry to hear that your withdrawals have not reflected in your Bank account yet, we would like to thank you for informing us of this and we have escalated your details to our Finance Department.

We will follow up with our processor to find out why your funds are not reflecting and when they will reflect in your bank account, as soon as we receive their response we will inform you immediately.

We would like to apologize for this and we would like to thank you for your understanding.

Should you require any further assistance, feel free to contact us, as we are available 24 hours a day, 7 days a week for your convenience.

Kind regards,

Stacey
Senior Customer Service Representative
------------------------------------------------------- B E L L E R O C K E N T E R T A I N M E N T

So I thanked them and left it at that. It's been 12 hours , no word yet but I will keep you all posted.

 

[winbig]

IMHO I think you jumped the gun. As it was said earlier, banks normally do not process ACH/wire transfers on weekends. Why not just wait until Monday morning to send that email? Too late now, but still.

Also, I also think it's very unwise to even threaten a chargeback until you know for a fact that you won't see your money.

 

[vinylweatherman]

90 day rule.

IMHO I think you jumped the gun. As it was said earlier, banks normally do not process ACH/wire transfers on weekends. Why not just wait until Monday morning to send that email? Too late now, but still.

Also, I also think it's very unwise to even threaten a chargeback until you know for a fact that you won't see your money.

The problem would be this "90 day" rule mentioned by the bank. While patience is the best option, this has gone on for so long that patience could mean the relevant deposits fall outside the 90 day rule, making it impossible to pursue the action.

Since the main excuse has centred on US legislation holding up payment, it seems odd that the US bank claims there is nothing preventing the payment from being made. This points to it all having to do with the casino's processors not sending the payments, rather than banks blocking them on receipt.

The casinos need to grasp that other players who take this up with the bank are being told the same, and that IF they want to recover the money, they have to act within 90 days of the deposits, and not wait indefinitely till they can be absolutely certain the payment will come through.

If any players are brought into financial problems because of non-payment, the banks MAY initiate recovery through "chargeback" to cover their own losses, whether the player makes a formal request or not. Banks know that if one of their customers has been "scammed" out of money that they owe the bank, it is the bank that will take the hit if the customer has no other means to make good the funds.
If their is one industry that puts their own interests first more than the online casino industry, it is the banking industry.

 

[footdr]

IT IS THE CASINOS PROCESSORS HAVING PROBLEMS NOT U.S. BANKS

I totally agree with your post. My bank has also made similar statements. Click2pay and the casinos and the their processors are covering their behinds. But, I think they jumped the gun. The u.s. banks are not ready to start denying transactions yet.

21 days to process an approved ACH payment is bull.

Blaming it on new legislation at this point is also bull. By taking any form of deposit the casino is already open to sanctions if that is what they are concerned with. They should be more worried about taking deposits then paying money back. The law is trying to stop money leaving u.s. bank accounts not money coming back.

unfortunately, no one can give any clear explanations regarding the real reason for delays. I am with you, if I am not paid soon I am disputing all charges to my bank account up to the amount I am owed. Click2pay will take the hit and pass the chargebacks on to the casinos. TOUGH!!!!! LUCK!!!! click2pay lied through their teeth and has caused us to lose alot of money due to our attempts to deposit and play somewhere that can pay us our money.

I hate to say it but the jig is up.

 

[Dekon]

90 Days is too long

The problem would be this "90 day" rule mentioned by the bank. While patience is the best option, this has gone on for so long that patience could mean the relevant deposits fall outside the 90 day rule, making it impossible to pursue the action.

You're exactly right. My concern is that this will go on just long enough so my bank or I have no recourse. I don't like threatening anyone but really, enough is enough. Up until now, I've been patient, as suggest by "everyone", and probably would have continued to be patient had they not said that my money would be in my account by the 17th. I'm sure I have a dozen or so letters from bellerock with a dozen other dates on them. I guess my point is... how can they say the problem is fixed when it obviously isn't?!
We never get to know who the "Processors" are. Is it possible that although I used ACH that indeed bellerock was using neteller to move the money to the U.S.? The timing seems about right.
I dunno! I guess I'll go back to my quiet mode until I hear from them again.
Thank you all for the input!

 

[ok2playme]

River Belle not paid $8,000.00

I totally agree with your post. My bank has also made similar statements. Click2pay and the casinos and the their processors are covering their behinds. But, I think they jumped the gun. The u.s. banks are not ready to start denying transactions yet.

21 days to process an approved ACH payment is bull.

Blaming it on new legislation at this point is also bull. By taking any form of deposit the casino is already open to sanctions if that is what they are concerned with. They should be more worried about taking deposits then paying money back. The law is trying to stop money leaving u.s. bank accounts not money coming back.

unfortunately, no one can give any clear explanations regarding the real reason for delays. I am with you, if I am not paid soon I am disputing all charges to my bank account up to the amount I am owed. Click2pay will take the hit and pass the chargebacks on to the casinos. TOUGH!!!!! LUCK!!!! click2pay lied through their teeth and has caused us to lose alot of money due to our attempts to deposit and play somewhere that can pay us our money.

I hate to say it but the jig is up.

Dekon, footdr,

I am very sorry to hear River Belle is still playing email and word games with us. Belle Rock is still obviously blowing the same smoke screen. Footdr your points are dead on! Today is the 36thday I remain UNPAID. My LATEST emails states funds will REFLECT between 03/21/07 and 03/28/07. I will wait until these dates but after that like Dekon the gloves will be coming off and if I have to I will fly to the corporate office of River Belle which I understand is owned by CARMEN MEDIA in in Gibraltar. Enough is enough. Meister please help us!

Thank You!!

 

[The Dude]

Bellerock has already responded to this, and so have I. You need to be patient in these matters. I know that's not what you want to hear, but this is what you need to do.

 

[johnnyvegass]

New member here

I joined up today because riverbelle has me fed up as well, they owe me $4,600.00 total and my 1st withdraw was "processed" on february 22nd. I have had same issues as u guys with the B.S. emails, different timelines, and load of rubbish and i no longer will play with them even if i do get my money! I was given the same timeline, give it till march 28th they say. The customers service was always very good, now its gone to crap.

 

[ok2playme]

River Belle not paid $8,000.00 broken promises

I joined up today because riverbelle has me fed up as well, they owe me $4,600.00 total and my 1st withdraw was "processed" on february 22nd. I have had same issues as u guys with the B.S. emails, different timelines, and load of rubbish and i no longer will play with them even if i do get my money! I was given the same timeline, give it till march 28th they say. The customers service was always very good, now its gone to crap.

Hello,

Glad you found your way to the Casinomeister!! I am sorry to see you here under these circumstances. I have been waiting since 02/11/07 which today makes 38days since my withdrawal and I still remain UNPAIDfor $8,000.00. My latest email states without a doubt I will be paid between 03/21/07 and 03/28/07 and I will be holding River Belle to this last promise. After that I will not take any more broken promises. I have had it with their broken promises and email after email contradicting the prior emails. Enough is enough! River Belle we now have another that has found its way to this great forum......please get us paid so we can continue playing and quit sweating it out! Just know you are in very good company with some of the most intelligent people in this industry right here!

Thank You

 

[johnnyvegass]

riverbelle

I have gambled on and off 2 casinos for the last 8 years along with my parents. Riverbelle being one, and Casino Grand Bay being the other. My mother recently had a cashout of 900.00 about 7 days ago on Casino Grand Bay and it hit her bank account this morning via ACH. Now why are they having no problems at all and riverbelle, who has been fantastic over the years, is having the month from hell? I dont get it, i think we will get our money by the 28th though, if not i wouldnt mind flying to riverbelle headquarters and busting some ass in person

 

[ok2playme]

River Belle not paid $8,000.00

I have gambled on and off 2 casinos for the last 8 years along with my parents. Riverbelle being one, and Casino Grand Bay being the other. My mother recently had a cashout of 900.00 about 7 days ago on Casino Grand Bay and it hit her bank account this morning via ACH. Now why are they having no problems at all and riverbelle, who has been fantastic over the years, is having the month from hell? I dont get it, i think we will get our money by the 28th though, if not i wouldnt mind flying to riverbelle headquarters and busting some ass in person

Hello,
Because so many of the US players I know have been given up to the magic date of 03/28/07 with doubt per River Belle emails. I am holding out that they are going to meet this date. Too many of us have that same date. Must be their current processor deadline to perform ie REFLECT in our accounts. I am glad to hear your mother got a withdrawal recently maybe River Belle is back up and running but this 03/28/07 will say it all!!

Take Care

 

[footdr]

FORGET BELLEROCK ENTERTAINMENTS 21 DAYS

I received an email that the processor confirmed I had been paid on 3/8(the processor not the casinos financial department). Today I call again only to be told that email was an error and I have not been paid. I was also told that it could be April before I receive the payment. But that I could not select a different payment method because the payment was being processed.

WHAT!!! if it is being processed then I should get it any day. Obviously it is not being processed yet by their processor. So, I should be able to change the method of payment.

But that is not allowed because they already transfered MONEY to their processor so that the processor could pay me.

Since it is my money I said I did not authorize a processor to hold my money for 21 days, while collecting interest on it, I am sure. And that if my money was sent to them to transmit via ACH they should be obligated to immediately send it. THAT GOT ME NOWHERE. unfortunately nothing will get us anywhere, we are completely at their mercy. that sucks

 

[ok2playme]

River Belle not paid $8,000.00

I received an email that the processor confirmed I had been paid on 3/8(the processor not the casinos financial department). Today I call again only to be told that email was an error and I have not been paid. I was also told that it could be April before I receive the payment. But that I could not select a different payment method because the payment was being processed.

WHAT!!! if it is being processed then I should get it any day. Obviously it is not being processed yet by their processor. So, I should be able to change the method of payment.

But that is not allowed because they already transfered MONEY to their processor so that the processor could pay me.

Since it is my money I said I did not authorize a processor to hold my money for 21 days, while collecting interest on it, I am sure. And that if my money was sent to them to transmit via ACH they should be obligated to immediately send it. THAT GOT ME NOWHERE. unfortunately nothing will get us anywhere, we are completely at their mercy. that sucks

Footdr,

Again I am so sorry to see you here. Once again I stress you are in very good company - we may be broke but we do have a very intelligent forum here. Stay with us! Other people are claiming they are getting paid from other MG casinos. There seems to be a magic date of 03/28/07. If we don't have our funds by then I will guess a few of us US players will be taking a flight to Gibraltar. Carmen Media should be able to cut us checks on the spot and we can cash it locally and bring it home. Don't know the currency exchange rate but I least its something to think about!! River Belle is too big to let a few US players NOT get paid. Hang in there! I have been waiting since 02/11/07.

Take Care!

 

[BeginningandEnd]

River Belle Withdrawal

Hi - just to join the growing crowd - $4200 processed on February 23rd via ACH (the only withdrawal method available at the time) and no luck in receiving it. Add that to the $2000 tied up in NEteller and I guess I picked a bad time to start winning.

On a bright note (bright being that at least he was polite), a very nice man at River Belle said that they would contact the processor and try to find out details on my transaction for me. He also said that if the funds do not appear on the "magic" date of 3/28 that there would be an option to courier the funds to me. He then asked me if there was anything else that he could do to improve my gaming experience at River Belle. I said - why, yes - get my $4200 to me - that would be a wonderful start to improving my experience!

 

[tesla]

I have gambled on and off 2 casinos for the last 8 years along with my parents. Riverbelle being one, and Casino Grand Bay being the other. My mother recently had a cashout of 900.00 about 7 days ago on Casino Grand Bay and it hit her bank account this morning via ACH. Now why are they having no problems at all and riverbelle, who has been fantastic over the years, is having the month from hell? I dont get it, i think we will get our money by the 28th though, if not i wouldnt mind flying to riverbelle headquarters and busting some ass in person

great that grand bay has paid you, but I also having a pending cashout at one of the grand prive casinos since early march and they haven't paid me. Hope they will soon.

 

[GemG7]

I got paid by Grand Prive today. This one took the longest, 11 days. I think I'll stop playing at Microgaming all together. The only place I know I'll get paid quickly is Bodog. The slots seem to be pretty tight at BD lately so I'll save my money for the B&M casino.

 

[ok2playme]

River Belle not paid $8,000.00 broken promises

Hi - just to join the growing crowd - $4200 processed on February 23rd via ACH (the only withdrawal method available at the time) and no luck in receiving it. Add that to the $2000 tied up in NEteller and I guess I picked a bad time to start winning.

On a bright note (bright being that at least he was polite), a very nice man at River Belle said that they would contact the processor and try to find out details on my transaction for me. He also said that if the funds do not appear on the "magic" date of 3/28 that there would be an option to courier the funds to me. He then asked me if there was anything else that he could do to improve my gaming experience at River Belle. I said - why, yes - get my $4200 to me - that would be a wonderful start to improving my experience!

Hello and welcome!

Well you are the seventh US player I have "talked" to that is waiting on withdrawals from River Belle! Seems we all have the MAGIC date of 03/28/07. I was told between 03/21/07 and 03/28/07 to expect my $8,000.00. I have been waiting since 02/11/07 and today is the 39thday I remain unpaid. Today is 03/21/07 and my countdown starts!! I really hope they don't break their promisethis time!

Good Luck to All!

 

[johnnyvegass]

Quote " If we don't have our funds by then I will guess a few of us US players will be taking a flight to Gibraltar. "

Im not joking, i will do just that, i wouldnt mind seein that part of the world anyhow, plus come face to face with these clows that are messing with all of our money.

 

[The Dude]

I thought I mentioned that you need to exercise some patience here. Complaining only serves as a venting mechanism at this point. You'll get paid, but posting complaints won't speed anything up.

You should focus this energy on other things that are more productive.

 

[ok2playme]

River Belle not paid $8,000.00 broken promises

Quote " If we don't have our funds by then I will guess a few of us US players will be taking a flight to Gibraltar. "

Im not joking, i will do just that, i wouldnt mind seein that part of the world anyhow, plus come face to face with these clows that are messing with all of our money.

At this point we have 03/28/07 as the MAGIC PROMISED date. I agree I would like to see that part of the world also. I understand it is beautiful. Glad to see if I got to fly maybe I won't be alone. I certainly am very tired of waiting since 02/11/07 with nothing but broken promises. In my industry I work all over the world and maybe I could drum up some business.

Thank You

 

[johnnyvegass]

Fed up

After another reply from riverbelle assuring we would get our money by the 28th of march i replied to them with this...

" Thats very re-assuring so lets hope this happens. I have been in contact on the phone with other players from the USA and we are ready and willing to take a vacation to Riverbelle's headquarters in order to collect our money if needed. We have done a little research and have located where in South Africa you are located and would be a last resort to collect our winnings, which between the 5 of us is over $45,000.00. So lets just hope this money is paid to us before March 28th so we dont need to waste time and money on Airfare.

 

[ok2playme]

River Belle not paid $8,000.00 broken promises

I thought I mentioned that you need to exercise some patience here. Complaining only serves as a venting mechanism at this point. You'll get paid, but posting complaints won't speed anything up.

You should focus this energy on other things that are more productive.

Casinomeister,

Your points are well made and well taken and I thank you. However, via this forum we are finding more and more US players that are not paid. Misery loves company. We need a venting mechanism and a way to warn other US players of the problems we are encountering. I understand your points but if it were not for this forum and being able to vent and understand all the politics involved I would have gone nuts waiting on funds since 02/11/07. I for one have learned a lot politically and more about the gaming industry. I am only sorry I did not find this forum earlier and it took an issue to find you. You have by far some of the most intelligent people I have ever met on the net. It is refreshing! I am trying to express patience and control but waiting 39 days for a payout is a lot of time and venting along with finding others in the same boat really helps.

Sincerely,

 

[spearmaster]

After another reply from riverbelle assuring we would get our money by the 28th of march i replied to them with this...

" Thats very re-assuring so lets hope this happens. I have been in contact on the phone with other players from the USA and we are ready and willing to take a vacation to Riverbelle's headquarters in order to collect our money if needed. We have done a little research and have located where in South Africa you are located and would be a last resort to collect our winnings, which between the 5 of us is over $45,000.00. So lets just hope this money is paid to us before March 28th so we dont need to waste time and money on Airfare.

After that response to them, if they don't pay you at all now I wouldn't blame them.

 

[Dekon]

Geeeeeeeeeeeez

After that response to them, if they don't pay you at all now I wouldn't blame them.

I agree with alot that has been saidin this thread, not all, but you should pay attention to spearmaster. Idle threats are not gonna get you anywhere. Some of us (at least me) on this thread are choosing a more diplomatic approach, and to be honest I don't wanna be singled out as "one of those crazy guy's" on this thread. It's time to chill! We know they have problems, they gave us a final date, it's not here yet.
I've been told that they continue work on my case daily. Time will tell. But go ahead piss'em off and see how quick they respond to that.
Email them, get an update... they always get back to me in less than 24hrs.
Whatever LOL

 

[ok2playme]

River Belle not paid $8,000.00 broken promises

After that response to them, if they don't pay you at all now I wouldn't blame them.

We are just trying to vent and warn other US players of the potential delays. You have to understand we have each received literally dozens of emails with each one contradicting the prior email. We have received promises again and again only to be broken again and again. If we were told from the get go of the expected delays we could of prepared ourselves. No expections would have meant no losses. It was the constant bombardment of promises and expectations that were not met that has caused this entire situation. We don't want other US players to do exactly what we did....to keep playing when we thought we had money coming in the near future. It has put on financial hurting on us. I think it should be a learning lesson to the casinos to give the US players a true expectation when something goes awry. I do have faith that River Belle will come through on 03/28/07. Their lastest emails are adamant that without a doubt I will see funds by then.

Sincerely,

 

[ok2playme]

River Belle not paid $8,000.00 broken promises

I agree with alot that has been saidin this thread, not all, but you should pay attention to spearmaster. Idle threats are not gonna get you anywhere. Some of us (at least me) on this thread are choosing a more diplomatic approach, and to be honest I don't wanna be singled out as "one of those crazy guy's" on this thread. It's time to chill! We know they have problems, they gave us a final date, it's not here yet.
I've been told that they continue work on my case daily. Time will tell. But go ahead piss'em off and see how quick they respond to that.
Email them, get an update... they always get back to me in less than 24hrs.
Whatever LOL

Hey Dekon,

That is exactly what they are --- idle threats - mine included. At different stages of the wait especially in the beginning you and I along with many others made threats. The newbies such as myself get so excited to find help that we react because at that point we are unaware of timeline and events that are needed to make this happen. We threaten to fly to Gibraltar....We threaten to cancel our deposits. But all of that is the mad in us talking. Nobody is going to fly to Gibraltar nor is anyone going to cancel their deposits! We just want paid! Waiting in excess of 39 days is asking a lot. We need to know there are others in the same boat. We need to feel comfortable to know we are not alone and with people that have seen this happen before. We need to inform other players of the potential delays while we find a way to chill as much as possible and wait this out. I stress..... I do think River Belle is too reputable to not pay a few US players. I do think we will get paid but enough is enough and it is time to get paid. If we would have been informed timely and properly without numerous emails stating numerous ACH paid dates none of this would have happened. This is a learning lesson for all. Casinos should not constantly make promises they can't keep and get their CSR's to relay the correct information even if the answer was "we don't know" it would have been better than broken promises. On the other hand players should not bank on money until its in the BANK!

Sincerely,

 

[johnnyvegass]

casinomeister, threats? i think not

Does the casinomeister have some kind of "pull" that i should be aware of that will make us get paid? I think not, i was simply stating a fact that i have been in contact with others who are willing to take a vacation if need be to take a trip and collect our winnings that we have coming to us if they cant send the funds ACH anymore. Thats all. Simple. There are lots of watch dog sites and none is better than the other in my opinion, i just want to warn others to not spend their hard earned money on BS casinos that wont pay out or that have difficulty paying out. Some people that gamble online are much less fortunate than myself and will be looking to get paid soon, and may not be able to make the bills, support the family or whatever because they were counting on the money to hit their account, only to be screwed over. Sure those people have a problem, but they dont do anything about it. Myself, im a texas holdem player that plays the casinos once in a while when i get burned out on playing poker every day.

 

[ok2playme]

River Belle not paid $8,000.00 broken promises

Johnny,
Chill out!! The casinomeister knows what he is talking about. We need to be patient. I know its hard. I am the one who started this thread and I will finish it hopefully with payment in full by said dates. We are getting are points across which one is for US players to be aware of delay times again and again may be expected and the other is the casinos should not make the mistake of making promises they cannot adhere to again and again. Like you I was newer and did not understand the politics involved and I am still learning. I also beg to differ with you Casinomeister is the best watchdog I have yet to encounter. The people on this forum well educated in the gaming industry and know things we can only hope to learn someday. This is NOT a bashing circus. The word has been given for us to be a little more patient so please can you do that.

Thank You

 

[johnnyvegass]

?

I am not bashing anyone but riverbelle for their irresponsibility,lies, and misleading emails. I once won 32k on riverbelle and got the money 5 days later, no questions asked, and have several nice withdrawals since then that rand very smoothly. I even referred several people to them because of their quick payouts via ACH. They now have ruined their reputation by not using the same processors that some of the other casinos are now using in order to pay their customers in a reasonable amount of time. I may be new to this site but im not new to knowing the laws, how online casinos operate, and how online gambling works all around. Ive been gambling online since day 1 that it was available and havent looked back since. I never have had a casino keep money from me because i always did a TON of research on the caisnos/poker rooms before depositing, therefore i dont have the horror stories of some that i have read about just never getting paid, etc. As for casinomeister to say a fellow gambler should not get paid because of an email i wrote to them is rather insulting

 

[spearmaster]

Does the casinomeister have some kind of "pull" that i should be aware of that will make us get paid? I think not

You are mistaken.

I was simply stating a fact that i have been in contact with others who are willing to take a vacation if need be to take a trip and collect our winnings that we have coming to us if they cant send the funds ACH anymore.

This is an implied threat which they can react to, in combination with your other comments about kicking some ass. The instant you set foot in South Africa, if they have alerted authorities you will be refused entry or detained.

BTW, I made the comments, not Casinomeister.

You want to warn people? Fine, no complaints. You want to alert people? Definitely agreed.

You want to cap someone's knees? Think again. The last thing this industry needs are thugs on either side.

 

[Itoldyouso]

im not new to knowing the laws, how online casinos operate, and how online gambling works all around.

If you knew the law...you shoulda gave up online gambling when Neteller, Firepay, and all the rest closed their doors.

 

[johnnyvegass]

too funny

You fellas act like im the enemy when in fact im just like you guys, waiting to get paid. Im sure u are all just as frustrated as i am, and yes i did know the law and knew the possibility of not getting paid certainly exists. I simply want the $$$$ i earned just like the rest of you, but i will do everything in my power to get it if they arent true to their word my friends, thats all. Im not here to argue, so i dont see me responding to any more negative posts on here. Good luck in all your gambling endeavors and may lady luck be with you

 

[footdr]

THE SAGA CONTINUES, NO END IN SIGHT

Originally Posted by bellerock
Hi Tracey,

I don't know what I can say to you. I agree with everything you say. This is not rocket science and should not have taken so long. We are as confused and frustrated as you are. A batch of payments that we sent out from mid Feb to mid March has become a nightmare for us. Payments going out now are fine but the ones in the batch mentioned are an anomaly. We have paid out all the funds, they are sitting with the processor and the banks and we are doing everything we can to find out why the funds are not in your accounts. Unfortunately we are in the same position you are, we cannot do more than phone and email the banks and processors non stop asking them what is going on and get told "to be patient they are working on it" They have given us dates and we can only trust that these are correct. We cannot cancel the payments and re-issue them as some have gone through and some have not. To cancel and re-issue would result in some people getting paid twice, some getting charges for canceled payments and so on, at this stage it would simply compound the problem.

Again I apologize for the delays and assure you that we are doing everything we can to get this resolved.

Best regards,

John

"John, I hear what you are saying, but as the wife and bookeeper of a soleproprietor I can only say that these people must have a terrible accounting system in place. A reputable business would easily be able to identify all transactions sent to them during a set time period including all identifying information and current status. Their system further should allow a search by Name to locate the transaction. So, there is no reason that if contacted with my name they should not be able to find my transaction, to determine its status. Also, if things are be processed now with no problem and they determine my ACH has not yet been processed then they should send it immediately. When you say some of the transactions have gone through and some have not, I would ask how you know that unless they have been able to provide you specific information on those transactions. Surely they just didn't inform the casino "some of the transactions went through but we don't know which ones they were". They should not be in business if they can't keep track of transactions entrusted to them.

So, actually I think the casino should reissue my transaction if the bank or processor can't find the initial transaction the casino sent. . If the processor can't find my transaction then they obviously haven't and won't be sending me any money at this point."

SO EVERYONE, WE SHOULD HAVE BEEN PAID ALREADY BUT OUR TRANSACTIONS ARE MIA. The casino should reissue payment if the processor can not locate the information the casino originally sent. Then the casino can duke it out with the processor to retrieve the unpaid funds they initially sent.
It is not our problem that their processor has lost our transactions.

 

[BeginningandEnd]

Will be checking back

Just wanted to say thanks for the forum. The information helped just in the sense that I know of other players out there in the same boat. Even though this may have been a "processing" fault, a little more brutal truth about the matter of withdrawals would have gone a long way from the casino up front. I asked them point blank before I made any withdrawal (or deposit for that matter) about withdrawal methods and timeframes and I feel that although I was not lied to, it would have been sobering to hear "hey - it may take up to 30+ plus days to see your withdrawal and we can't guarantee you may ever see it at all". It was certainly easy enough (and timely) to transfer my $ in! Maybe they should consider hiring the processor that was able to get my money to the casino!

I would appreciate an update after 3/28 to see if anything has been resolved. If no one has received any funds by then, personally I will give up any hope of ever seeing my $ and on-line gambling in general.

It is too bad that the govt is taking the tack they are, think of all the millions of tax revenue that could be had simply by regulation.

In some weird way, I have higher hopes of seeing my neteller $ sooner since the DOJ has become involved - however at what price I do not know!

 

[johnnyvegass]

latest email

Thank you for emailing Belle Rock Entertainment.

Kindly accept our humblest apologies for any frustration caused with the matter at hand. Unfortunately the new legislation has affected our withdrawal process time. This we are aware inconveniences our players somewhat.

However we are confident that you will be receiving your withdrawal by the 28 March 2007 as promised.

We are not aware that other casinos are able to process withdrawal via Ach timeously. Our operations department will definitely be looking into ways in which our players withdrawals can be processed faster and more efficiently in the future.

Should you require any further assistance, feel free to contact Belle Rock Entertainment, as we are available 24 hours a day, 7 days a week for your convenience.

Kind regards,

Nolan


I am confident they are going to pay out simply because they dont want to drag their name through the mud of being an unreputable casino. Believe me, they are going to pay , those workers there would be miserable if peoples money dont hit their accounts by the 28th. Their phone lines and email system would be flooded non-stop with USA customers, causing other customers from other countries to get pissed at them and lose their trust as well. Their customer service would go down the tubes, therefore, i have faith my money will be in my account by the 28th, no worries. If they werent going to pay us, they could just simply not answer the phones or emails like some of the other casinos that went down in the dumps

 

[kauphy]

get over it

I am not bashing anyone but riverbelle for their irresponsibility,lies, and misleading emails. I once won 32k on riverbelle and got the money 5 days later, no questions asked, and have several nice withdrawals since then that rand very smoothly. I even referred several people to them because of their quick payouts via ACH. They now have ruined their reputation by not using the same processors that some of the other casinos are now using in order to pay their customers in a reasonable amount of time. I may be new to this site but im not new to knowing the laws, how online casinos operate, and how online gambling works all around. Ive been gambling online since day 1 that it was available and havent looked back since. I never have had a casino keep money from me because i always did a TON of research on the caisnos/poker rooms before depositing, therefore i dont have the horror stories of some that i have read about just never getting paid, etc. As for casinomeister to say a fellow gambler should not get paid because of an email i wrote to them is rather insulting

you know this is happening to everyone in the u.s not just you. you say you,ve always been paid on time well i bet that was before the new law. if you got a bitch then take it up with the us govement not the casino i have been playing since day 1 to and have always been paided on time that was until the new law now i have waited over a month to get my money but i know i,ll get paid its just going to take a little longer give them a barke they will get it together until then just chill out k

 

[ok2playme]

River Belle not paid $8,000.00 broken promises - 2nd withdrawal issues on 03/19/07

you know this is happening to everyone in the u.s not just you. you say you,ve always been paid on time well i bet that was before the new law. if you got a bitch then take it up with the us govement not the casino i have been playing since day 1 to and have always been paided on time that was until the new law now i have waited over a month to get my money but i know i,ll get paid its just going to take a little longer give them a barke they will get it together until then just chill out k[/QUOTE

Hello All,

Now I know you will think I am nuts! I tried an experiment. I wanted to see what River Belle payout screens were saying. As lady luck would have it I hit for $10,000.00+. It started as an experiment to see what the lastest River Belle screens were saying for payouts. Hoping to get more information about where my first $8,000.00 was and perhaps some insight as to when it would be paid. Well I got it up to $2,000.00. Then I figured I was not getting paid since I been waiting on a withdrawal since 02/11/07 so I decided to just play it out! What the heck have some fun! Whoa!! I made a hit for $10,050.00 as see on the River Belle winners list! Now I had River Belle flush my withdrawal and have been requested to send them all my documents over again. It has taken three emails and one fax and they state they can't read my credit card clearly. Now bare in mind I already have a pending withdrawal since 02/11/07 so all my documents certainly should have been fine. I still have not received an "approval" that all my documents have cleared. My second withdrawal was 03/19/07 which is outside the doom dates of problem withdrawals. RIGHT?? Is River Belle using other stall tactics to not pay my money? Will I receive my $10,000.00 withdrawal and if so will it be before my $8,000.00 withdrawal of 02/11/07 since it is outside the problem dates?? No so you all know the first payout screen states 2-21 days for ACH and when you think you are done a second screen pops up and states if they cannot make an ACH within 6 days a check will be issued. What a mess! Guess my experiment backfired on me!

 

[Dekon]

That's too Funny
Congrats and good luck on your cash out!
It would suck if winning 10K was bad luck

 

[ok2playme]

River Belle not paid $8,000.00 broken promises - 2nd withdrawal issues on 03/19/07

That's too Funny
Congrats and good luck on your cash out!
It would suck if winning 10K was bad luck

If it wasn't me I would be laughing too! Talk about feeling like a fool!! Like I said I got so tired of waiting on emails and each one contradicting the prior anyway I wanted to see what it said from within the casino. I had it up to $2,000.00 and figured well I'm not getting paid so lets have some fun. Hit $10,050.00 on Lady Oriental such as states on their winners list. I had fun alright just hope the joke is not on me. Either case it should tell us if River Belle problems were isolated to a batch or if it is ongoing. I have always like River Belle so I hope they get us all paid. Boy did lady luck shine on me or what?

Charles

 

[johnnyvegass]

charles

So how much did u deposit is the question? and what did u start playing to get it up to 2 grand? and how much were u playing on that machine that u hit, and what did u get for the big payout? What are your favorite games? I love spring break and video poker myself. I was playing for i think it was 90 cents on spring break, and during the bonus round, i got 5 beach parties, and twice got the 5 guys in a car, it was amazing, too bad i wasnt playing for more

 

[ok2playme]

River Belle not paid $8,000.00 broken promises - 2nd withdrawal issues on 03/19/07

To be honest I was playing recklessly. Playing max credits at $.10 a line!! I just thought what the heck I saw what the payout screens were saying and it was taking so long to get my first $8,000.00 hit from 02/11/07 I just wanted to see if I could get additional input from being within the casino payout. Geez.......only me! Figured as could just have some fun. Did not want the aggravation over again! As for River Belle I have always like that casino and have hit very well there. I have no problems except the amount of time its taken to get paid and now an approval issue on my SECOND withdrawal.

 

[johnnyvegass]

40 dollars a pull? thats a problem friend. Jesus.

 

[ok2playme]

River Belle not paid $8,000.00 broken promises - 2nd withdrawal issues on 03/19/07

As I said I was playing RECKLESSLY just to blow the money. Did not want the aggravation of waiting on funds and decided to just BLOW it. Saw what I wanted to see and boom Lady Luck hit me.

 

[ok2playme]

River Belle not paid $8,000.00 broken promises - 2nd withdrawal issues on 03/19/07

A problem would be giving back the $10K!!!!

 

[Itoldyouso]

A problem would be giving back the $10K!!!!

No, A problem is getting your $10K!!!

 

[ok2playme]

River Belle not paying $

No, A problem is getting your $10K!!!

Hey Itoldy,

You got that right! However after talking to Stacey at River Belle - who is by far the most competent person I have spoken with yet - I feel River Belle "hiccups" are coming to an end. I really do think we all will get paid and River Belle is doing EcoCard since 3/15. Now River Belle has changed its ACH terms and added another method for faster payouts. They are obviously trying. I am quite impressed. I do think this forum had a lot to do with this. This will end when we all get paid but its has been a big learning lesson for the casinos and the players. Casinos be honest from the gate with players when something goes awry and players don't bank on your monies until they are in hand! I hope I am not jumping the gun but do have renewed faith that River Belle is going to come through.

 

[footdr]

BELLROCK SAGA CONTINUES

From the 19th to 23rd of March, I have received three different emails from Bellerock entertainment indicating 3 different dates that my "funds should reflect in my bank account".

Funny thing is 2 of the emails were sent on the same day one indicated I would be seeing the funds no later than 3/28 the next one indicated 3/29.

I don't think they have a clue.

Also, I found this interesting. First time they included this statement in any of my 20 some emails regarding my $5000.00 withdrawal:

We have in the interim received confirmation that all withdrawals that were processed from our end needed verification from the issuing bank regards where the funds were coming from. This authorization has since been submitted and we are able to confirm that your withdrawal will be clearing into your checking account by no later than end of business this coming Thursday, 29th of March 2007

"in regards where the funds were coming from"? What the heck does that mean, aren't they coming from the casino, the people that hired the processor? What a bunch of crap. They were just now told , weeks and weeks after our withdrawals were made, that they needed to verify the funds were coming from them, the company that sent the funds!!!!!!!!

GIVE ME A BREAK