1. By continuing to use the site, you agree to the use of cookies .This website or its third-party tools use cookies, which are necessary to its functioning and required to achieve the purposes illustrated in the cookie policy.Find out more.
    Dismiss Notice
  2. We have updated our Privacy Policy and Terms of Use, effective May 25, 2018. These changes were made primarily in preparation for the EU’s new data privacy law, the General Data Protection Regulation (GDPR). Please take a look here

    Dismiss Notice
  3. Follow Casinomeister on Twitter | Facebook | YouTube | Casinomeister.us US Residents Click here! |  Svenska Svenska | 
  4. Sister site to Casino Max launches

    Roaring 21 has just launched - sister casino to Casino Max, and they have a special promotion for you!! .They are in the Baptism by Fire - you can check them out here: Roaring 21 BBF and special promo.


    Dismiss Notice
Dismiss Notice

BGO Exclusive Promo: 25 free spins with No Wagering on Archangels Salvation

Get Up to 25 free spins on Archangels: Salvation
No wagering requirements and No Max Win cap!

New Depositing players ONLY.
Dismiss Notice

Exclusive Afterlife: Inferno New Slot Comp - Win a Break in Florence & Other Prizes

To celebrate the launch, Casinomeister has teamed up with 3 casinos to run a competition where you can win a 3-day break* in Dante's stunningly beautiful birthplace of Florence in Italy (or a cash prize of £500) along with a number of smaller prizes for the best screenshots
Dismiss Notice
REGISTER NOW!! Why? Because you can't do diddly squat without having been registered!

At the moment you have limited access to view most discussions: you can't make contact with thousands of fellow players, affiliates, casino reps, and all sorts of other riff-raff.

Registration is fast, simple and absolutely free so please, join Casinomeister here!

River Belle not paying $8,000.00

Discussion in 'Casino Complaints - Non-Bonus Issues' started by ok2playme, Mar 3, 2007.

    Mar 3, 2007
  1. ok2playme

    ok2playme Dormant account

    Occupation:
    Business Owner
    Location:
    Pittsburgh,PA
    After waiting 21 days for payment of $8,000.00 this is the letter River Belle sent me. As you can read it says nothing!

    Hello Charles,



    Thank you for emailing us at Belle Rock Entertainment.



    We are presently following up with the Processor regards the withdrawals we have processed from our end already.



    We can understand that your concern is very valid and wish to assure you that we will endeavor to get all players winnings paid to them.



    Youve been a long standing patron and we value the relationship weve built with you and would like to again apologize for the delays in getting the withdrawals cleared onto you.



    Your understanding and continued patience is much appreciated.



    All the best going forward!



    Should you require any further assistance, feel free to contact us. For your convenience, we have a toll-free helpdesk available 24 hours per day, 7 days a week.



    Kind regards,



    William



    Customer Service Representative

    -------------------------------------------------------
    B E L L E R O C K E N T E R T A I N M E N T
    You must register/login in order to see the link.

    USA: 1 800 890 3304
    Canada: 1 800 768 1946
    UK: 0 800 085 8771

    Other: +44 800 917 8547
    (International Call Rates Apply)

    E-mail support:
    This email is not visible to you.

    --------------------------------------------------------
    As a Player at any of Belle Rock Entertainment"s Online Casinos
    or Online Poker Rooms, you are registered to receive
    correspondence from us.

    To be removed from our mailing list, please send an
    e-mail to: This email is not visible to you.. You will no
    longer receive promotional offers from us.

    Sender address: 651 Europort, Gibraltar, Europe

    hing. Strongly advise do NOT play here or affiliates.
     
  2. Mar 3, 2007
  3. Dekon

    Dekon Dormant account

    Occupation:
    Self-employed
    Location:
    Mississippi
    I too received a very similar letter today. I'm trying to be patient, as mine stated they needed another 72hrs to investigate. I understand they're having problems moving moneys into the US but they seemed to collect my $$ in lightning speed time. I'm not giving up yet!! $15000++ should be mine. I hope?
     
    1 person likes this.
  4. Mar 3, 2007
  5. footdr

    footdr Banned User: PITA violations of the Forum Rules

    Occupation:
    management
    Location:
    cyberspace
    BELLEROCK GAMING NOT PAYING?

    I just cashed out 5000.00 via ach. Now I am alittle worried. What can they possibly be investigation for 21 days.

    Can casinomeister investigate for you?

    Please keep us posted
     
    1 person likes this.
  6. Mar 4, 2007
  7. Dekon

    Dekon Dormant account

    Occupation:
    Self-employed
    Location:
    Mississippi
    Re FootDr

    Footdr,
    Bellerock just called me out of the blue to let me know they were still working my case. So far I have no reason not to believe them. I personally would like to keep my relationship with them one on one. (Without bringing in a third party) But it's good to know that there are people out there to help. Bellerock seems to have gone the extra mile as far as call-backs, emails etc. so I can't complain about that. I understand that our laws in the US are making it harder and harder for Bellerock and all other casinos to pay us. Hopefully our patience will Pay Off. $$$
    Good luck on your cash out!
     
    1 person likes this.
  8. Mar 4, 2007
  9. ok2playme

    ok2playme Dormant account

    Occupation:
    Business Owner
    Location:
    Pittsburgh,PA
    re: River Belle not paid $8,000.00

    Dekon - I really hope they pay you alot faster. I have been waiting on $8,000.00 since 2/11/07 cashout. I was told an ACH was done 3 times and most recently on the 20th River Belle told me to expect monies in 3-8 business. Since we by passed that time line they are now telling me 21 days from the 20th. I have lost all faith and don't know if I will ever receive this winning. In addition, River Belle either can't or won't give me any definitive answers as to where my money is. This continues as they are allowed to bring in more non suspecting players by falsely advertising the incorrect payout terms. They state 3-5 business days for payment on thier site and eCogra lets them continue to do this. How can they just false advertise and no regulatory agent will do anything? In either case I really hope you get your money but don't bank on anytime soon.

    Charles J. Lee
     
  10. Mar 6, 2007
  11. Dekon

    Dekon Dormant account

    Occupation:
    Self-employed
    Location:
    Mississippi
    Charles,
    Just checked my account........ Still nothing! U.S. Players are still playing and winning nearly a $100,000+ there a day, I hope they know what they're in for??
    I'm gonna continue to hang in there, I stopped holding my breath yesterday.... couldn't swallow my beer that way! Anyway, hang in there! Hope no one else has to go thru all this but if they do, hopefully they'll find their way here and get a piece of mind.......or is it Peace of mind!?
    Maybe they'll double-up our winnings for the aggravation?? LOL
    Talk to ya soon.
    David
     
    1 person likes this.
  12. Mar 6, 2007
  13. ok2playme

    ok2playme Dormant account

    Occupation:
    Business Owner
    Location:
    Pittsburgh,PA
    River Belle - meaning of terms

    Hey Dekon,

    Here is the latest reply from River Belle.

    Hi there Charles,

    Thank you for emailing Belle Rock Entertainment.

    To clarify Williams e-mail, kindly note the following:



    The terms processed means that we have instructed our processing company to make the payment to your bank account.
    The confirmation code received, i.e. 444670, is confirmation that they (our processing company) have accepted our request, not confirmation that they have transferred the funds from their bank to yours.
    As the funds were processed on 02/20/07, you will be able to see it in your bank account within 2 to 21 business days of this date. This means that you should the funds in your bank account no later than 03/21/07.


    We understand that this information may be somewhat frustrating. We would like to assure you that the decision to process your withdrawal with a new processor was done in the best interest of all our customers.


    Thank you for your patience and understanding in this regard.



    Should you require any further assistance, feel free to contact us, as we are available 24 hours a day, 7 days a week for your convenience.

    Kind regards,

    Mark

    Entertainment Executive



    ------------------------------------------------------- B E L L E R O C K E N T E R T A I N M E N T You must register/login in order to see the link. USA: 1 800 890 3304 Canada: 1 800 768 1946 UK: 0 800 917 8547 Other: +44 800 917 8547 (International Call Rates Apply) E-mail support: This email is not visible to you. -------------------------------------------------------- As a Player at any of Belle Rock Entertainment"s Online Casinos or Online Poker Rooms, you are registered to receive correspondence from us. To be removed from our mailing list, please send an e-mail to: This email is not visible to you.. You will no longer receive promotional offers from us. Sender address: 651 Europort, Gibraltar, Europe -------------------------------------------------------- Errors and Omissions Excepted --------------------------------------------------------


    -----Original Message-----
    From: This email is not visible to you.
    Sent: March 5, 2007 11:13:45 PM
    To:support@bellerockentertainment.com
    Subject: trbr13652221 [BRG2007030302110584]



    William

    Thank you for clearing up all the errors and miscommunications. However, I
    really need to know WHEN I can expect this money. If the ACH has processed
    successfully on your end and processed successfully to my bank then why is it
    NOT in my account. Please let me know asap.

    Thank you

    Charles J. Lee
     
    1 person likes this.
  14. Mar 6, 2007
  15. tesla

    tesla Dormant account PABnoaccred2 PABnoaccred

    Occupation:
    CFO
    Location:
    the world
    hmm if they can't pay and lie all their US customers like this they definitely should be off the accredited list.
     
    1 person likes this.
  16. Mar 6, 2007
  17. Dekon

    Dekon Dormant account

    Occupation:
    Self-employed
    Location:
    Mississippi
    03/21/0?...... and counting and counting................:cool:
     
    1 person likes this.
  18. Mar 6, 2007
  19. ok2playme

    ok2playme Dormant account

    Occupation:
    Business Owner
    Location:
    Pittsburgh,PA
    Hey Dekon,

    Lets hope the meaning of thier numbers is NOT the same meanings as thier words or we are shit out of luck. I think we need to get a liason from the goverment of Gibraltar to decipher the meanings of words and NUMBERS........3-5 business ACH = 2-21 business days after "processing" date which means date they gave information to thier ACH processor, ACH transaction number you can take to your bank - OOPS - thats and internal transaction number meaning thier ACH processor acknowledged thier request to perform ACH......Shall we continue........If US businesses did this we shut them down in a heartbeart! Again I ask "WHERE IS eCogra?"

    Charles
     
    1 person likes this.
  20. Mar 6, 2007
  21. ok2playme

    ok2playme Dormant account

    Occupation:
    Business Owner
    Location:
    Pittsburgh,PA

    My sentiments exactly - they just keep blowing smoke up our rears and we keep playing. When the players realize how long it can take after muddling through thier lies and meanings of words they will quit playing at these casinos. Where are the reputable casinos? Where is eCOGRA? Why are these casinos allowed to hide behind seals of reputation that mean nothing if they are not forced to adhere to thier own terms of payout and truthful advertising?

    Charles
     
  22. Mar 6, 2007
  23. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Mad


    I'm not surprised you are as mad as hell; looks like they are playing semantics with language rather than addressing the real issue in hand.
    If they had to find a new processor, maintaining the 3-5 days on the website while everything was "on hold" while the search for a new processor was underway was a deception to ensure their cashflow from US players didn't totally dry up for a few months. This would have damaged their business more than p1ssing off a few US players whom they could hopefully placate with soothing excuses to buy time.

    US players should steer well clear till it is proven that this new processor can deliver. One reason may be that the US banks are playing "hardball", and preventing ANY processor from transferring the money into the US unless it is disguised as a non-gaming payment.
    Seems it is not just funds in Neteller that are getting frozen in the ether.

    eCorga will take more notice if a large number of complaints about this issue came in (they MUST be from affected players, not third parties, to carry weight)
    Complainants should take a screenshot and quote the 3-5 days currently displayed, and complain 15 days after the payment should have turned up, and the casino CS have given at least one reply that contradicts and earlier one. This is the point at which eCogra takes over, as they first ask that players attempt to make progress through the casino, and allow 14 days for the casino to resolve the issue.
     
    2 people like this.
  24. Mar 6, 2007
  25. ok2playme

    ok2playme Dormant account

    Occupation:
    Business Owner
    Location:
    Pittsburgh,PA
    River Belle


    Your knowledge is well received and desparately needed! I filed a complaint with eCOGRA and Tex had been wonderful however there seems to be forgiveness to the casinos currently regarding their advertising and pay out terms. Personally I think its wrong. Either you meet eCOGRA terms or you don't for seal of approval. What gets me is I have been waiting for payout since 2/11/07 and now have been told it SHOULD be there by 3/21/07. Should being the imperative WORD! Now they are playing word games. This whole thing is a mess and I am alone with exception of this forum. I would like to buy a round of BEERS and make it two for the Meister!

    Charles
     
    Last edited: Mar 6, 2007
  26. Mar 7, 2007
  27. Dekon

    Dekon Dormant account

    Occupation:
    Self-employed
    Location:
    Mississippi
    I'll take that beer now. LOL. It is frustrating to say the least. I may be naive but I'm still bettin' on getting my money. When us Americans get our s**t together, meaning our elected officials, and we help them figure how they can tax us on all this, things will get better and the casinos will want our business back. Well I'm outta beer ok2playme, so I'm over and out for now.:thumbsup:
    Night
     
    1 person likes this.
  28. Mar 7, 2007
  29. footdr

    footdr Banned User: PITA violations of the Forum Rules

    Occupation:
    management
    Location:
    cyberspace
    BELLEROCK PAYMENT

    I am not sure what everyones issues have been. But I have never had a payment problem with Bellerock. I cashed-in 5000.00 via ACH on 3/3 and it was processed ACH on 3/6.

    You might want to PM the rep. if you have not already. They are very helpful when problems in payment occur.
     
    2 people like this.
  30. Mar 7, 2007
  31. Dekon

    Dekon Dormant account

    Occupation:
    Self-employed
    Location:
    Mississippi
    footdr,
    Mine has been processed, (02-19-07) just not in my account yet. It's been weeks! They've actually got it in your bank already? What's your secret?!
    Thanks For the Info.
     
    1 person likes this.
  32. Mar 7, 2007
  33. ok2playme

    ok2playme Dormant account

    Occupation:
    Business Owner
    Location:
    Pittsburgh,PA
    I sure would like to know what the secret is too! I withdrew $8,000.00 on 2/11/07 and they claimed they processed on 2/13, 2/19 and most recently 2/20. I am told now 10-21 business days to receive from 2/20/07 despite the fact I withdrew on 02/11/07. Today is the 24th day and I remain unpaid. Whats more scary is the following email...they point out I must be legal age.....I am 39...they point out I must prove my identity.....I've done that.....NOW .....the kicker they point out it must be legal in my jurisdiction to gamble?????? If it was illegal why do they take US citizens and why did they take my money??? If they are not making an issue then why out they pointing out mute points. There is a real problem here!!

    Hi there Charles,



    Thank you for emailing Belle Rock Entertainment.



    Charles, kindly note that we have processed your withdrawal to our Processing House and because of the U.S. online gaming laws, it will take between 10-21 business days to reflect in your bank account.



    Please refer to the Casino Terms and Conditions for further information about the legalities regarding Online Gambling and the risks involved, we would recommend that you read the full Terms and Conditions paying particular attention to points 1.1.1 through 1.1.7, you may view the full Terms and Conditions from the following link:



    You must register/login in order to see the link.



    We trust that this information is sufficient and we would like thank you for your understanding.



    Should you require any further assistance, please feel free to contact us. We are available 24 hours a day 7 days a week for your convenience.



    Kind regards,



    Stacey

    Senior Customer Service Representative



    ------------------------------------------------------- B E L L E R O C K E N T E R T A I N M E N T You must register/login in order to see the link. USA: 1 800 890 3304 Canada: 1 800 768 1946 UK: 0 800 917 8547 Other: +44 800 917 8547 (International Call Rates Apply) E-mail support: This email is not visible to you. -------------------------------------------------------- As a Player at any of Belle Rock Entertainment"s Online Casinos or Online Poker Rooms, you are registered to receive correspondence from us. To be removed from our mailing list, please send an e-mail to: This email is not visible to you.. You will no longer receive promotional offers from us. Sender address: 651 Europort, Gibraltar, Europe -------------------------------------------------------- Errors and Omissions Excepted --------------------------------------------------------
     
  34. Mar 7, 2007
  35. NOGOLD

    NOGOLD Dormant account

    Occupation:
    Accountant
    Location:
    US
    Bellerock No-Pay

    :mad: I have the same problem. Am owed over $4000 for a month now. My rep has been very good at giving me a new story every four or five days. Yesterday was told that the original processed dates were wrong at that since 21 days had not occured yet ( it has occured twice now) I should not worry. Here is an idea that I can't seem to get them to respond to. Void all the ACH payments and send a check overnight. I had a similar problem with a sport book and that is what they did. I was going to file complaint with ecogra but after reading posts looks like they are siding with the casino. Are any online casino's paying out ontime now?
     
    1 person likes this.
  36. Mar 7, 2007
  37. ok2playme

    ok2playme Dormant account

    Occupation:
    Business Owner
    Location:
    Pittsburgh,PA
    River Belle not paying OUT!!!!

    Hey NOGOLD,

    I just got another email from River Belle claiming my withdrawal $8,000.00 of 2/11 which supposely finally got processed 02/20/07 and could not be paid until up to 21 business days from 02/20/07 will be delayed another 10 to 15 days. I asked River Belle for clarification because I don't know if the additional 10-15 days is BUSINESS days and if it is on top of the 03/21/07 intended date of pay???? I filed a compliant with eCOGRA. I also think posting on this forum may be hurting my chances of getting paid but I want everyone aware as to what is going on. If they can't pay us then they need to return our deposits...........

    Charles
     
  38. Mar 7, 2007
  39. tesla

    tesla Dormant account PABnoaccred2 PABnoaccred

    Occupation:
    CFO
    Location:
    the world
    seems that you are the exception, what bank did you use?
     
    1 person likes this.

Share This Page