- Joined
- Dec 2, 2006
- Location
- miami fl
Hi All,
Firstly I want to thank everybody who has been affected by the delays in funds appearing in their accounts for their patience in allowing us to deal with these issues.
We are as concerned about these delays as you are and we are doing everything in our power to resolve the issues, unfortunately many of them are beyond our control. Many of you requested withdrawals at the time that our previous processor stopped processing our transactions. This resulted in us having to re-issue those payments after we had set up relations with an alternative processor. The new processor needed additional information regarding every transaction which again caused delays, they needed to set up intermediary processing accounts that needed to pass various due diligence requirements and so on. All of this has resulted in a number of delays and confused communications from our CSC. We have now been informed that because of the due diligence the intermediary accounts had to remain dormant for 10-15 days resulting in this latest communication to those affected. These accounts are now active but this has pushed our original 2-21 day time frame out by an additional 10-15 days. (Please note that this delay does not affect any transactions after 7 March, it only affects those already in the pipeline)
I wish there was some way we could give you an exact date for the payment into your account, but other than giving you the information that the processor has given us there is nothing more that we can do to speed this up. I assure you that the funds are available, the accounts are in place and all your withdrawals are waiting to be released as soon as the processor is in a position to do so. Every part of the process that can be completed has been completed and I ask that you bear with us for a little longer.
Thanks again for the patience.
Best regards,
Belle Rock
If you guys are so CONCERNED...........why dont u simply tell people not to depodit cause u dont know when they ll get paid?
You just want to take theyr money......
In Italy people say.........for paying and dieing........... lets wait