River Belle not paying $8,000.00

After another reply from riverbelle assuring we would get our money by the 28th of march i replied to them with this...

" Thats very re-assuring so lets hope this happens. I have been in contact on the phone with other players from the USA and we are ready and willing to take a vacation to Riverbelle's headquarters in order to collect our money if needed. We have done a little research and have located where in South Africa you are located and would be a last resort to collect our winnings, which between the 5 of us is over $45,000.00. So lets just hope this money is paid to us before March 28th so we dont need to waste time and money on Airfare.
:thumbsup:

After that response to them, if they don't pay you at all now I wouldn't blame them.
 
Geeeeeeeeeeeez

After that response to them, if they don't pay you at all now I wouldn't blame them.

I agree with alot that has been saidin this thread, not all, but you should pay attention to spearmaster. Idle threats are not gonna get you anywhere. Some of us (at least me) on this thread are choosing a more diplomatic approach, and to be honest I don't wanna be singled out as "one of those crazy guy's" on this thread. It's time to chill! We know they have problems, they gave us a final date, it's not here yet.
I've been told that they continue work on my case daily. Time will tell. But go ahead piss'em off and see how quick they respond to that.
Email them, get an update... they always get back to me in less than 24hrs.
Whatever LOL
 
River Belle not paid $8,000.00 broken promises

After that response to them, if they don't pay you at all now I wouldn't blame them.


We are just trying to vent and warn other US players of the potential delays. You have to understand we have each received literally dozens of emails with each one contradicting the prior email. We have received promises again and again only to be broken again and again. If we were told from the get go of the expected delays we could of prepared ourselves. No expections would have meant no losses. It was the constant bombardment of promises and expectations that were not met that has caused this entire situation. We don't want other US players to do exactly what we did....to keep playing when we thought we had money coming in the near future. It has put on financial hurting on us. I think it should be a learning lesson to the casinos to give the US players a true expectation when something goes awry. I do have faith that River Belle will come through on 03/28/07. Their lastest emails are adamant that without a doubt I will see funds by then.

Sincerely,
 
River Belle not paid $8,000.00 broken promises

I agree with alot that has been saidin this thread, not all, but you should pay attention to spearmaster. Idle threats are not gonna get you anywhere. Some of us (at least me) on this thread are choosing a more diplomatic approach, and to be honest I don't wanna be singled out as "one of those crazy guy's" on this thread. It's time to chill! We know they have problems, they gave us a final date, it's not here yet.
I've been told that they continue work on my case daily. Time will tell. But go ahead piss'em off and see how quick they respond to that.
Email them, get an update... they always get back to me in less than 24hrs.
Whatever LOL


Hey Dekon,

That is exactly what they are --- idle threats - mine included. At different stages of the wait especially in the beginning you and I along with many others made threats. The newbies such as myself get so excited to find help that we react because at that point we are unaware of timeline and events that are needed to make this happen. We threaten to fly to Gibraltar....We threaten to cancel our deposits. But all of that is the mad in us talking. Nobody is going to fly to Gibraltar nor is anyone going to cancel their deposits! We just want paid! Waiting in excess of 39 days is asking a lot. We need to know there are others in the same boat. We need to feel comfortable to know we are not alone and with people that have seen this happen before. We need to inform other players of the potential delays while we find a way to chill as much as possible and wait this out. I stress..... I do think River Belle is too reputable to not pay a few US players. I do think we will get paid but enough is enough and it is time to get paid. If we would have been informed timely and properly without numerous emails stating numerous ACH paid dates none of this would have happened. This is a learning lesson for all. Casinos should not constantly make promises they can't keep and get their CSR's to relay the correct information even if the answer was "we don't know" it would have been better than broken promises. On the other hand players should not bank on money until its in the BANK!

Sincerely,
 
casinomeister, threats? i think not

Does the casinomeister have some kind of "pull" that i should be aware of that will make us get paid? I think not, i was simply stating a fact that i have been in contact with others who are willing to take a vacation if need be to take a trip and collect our winnings that we have coming to us if they cant send the funds ACH anymore. Thats all. Simple. There are lots of watch dog sites and none is better than the other in my opinion, i just want to warn others to not spend their hard earned money on BS casinos that wont pay out or that have difficulty paying out. Some people that gamble online are much less fortunate than myself and will be looking to get paid soon, and may not be able to make the bills, support the family or whatever because they were counting on the money to hit their account, only to be screwed over. Sure those people have a problem, but they dont do anything about it. Myself, im a texas holdem player that plays the casinos once in a while when i get burned out on playing poker every day. :thumbsup:
 
River Belle not paid $8,000.00 broken promises

Johnny,
Chill out!! The casinomeister knows what he is talking about. We need to be patient. I know its hard. I am the one who started this thread and I will finish it hopefully with payment in full by said dates. We are getting are points across which one is for US players to be aware of delay times again and again may be expected and the other is the casinos should not make the mistake of making promises they cannot adhere to again and again. Like you I was newer and did not understand the politics involved and I am still learning. I also beg to differ with you Casinomeister is the best watchdog I have yet to encounter. The people on this forum well educated in the gaming industry and know things we can only hope to learn someday. This is NOT a bashing circus. The word has been given for us to be a little more patient so please can you do that.

Thank You
 
?

I am not bashing anyone but riverbelle for their irresponsibility,lies, and misleading emails. I once won 32k on riverbelle and got the money 5 days later, no questions asked, and have several nice withdrawals since then that rand very smoothly. I even referred several people to them because of their quick payouts via ACH. They now have ruined their reputation by not using the same processors that some of the other casinos are now using in order to pay their customers in a reasonable amount of time. I may be new to this site but im not new to knowing the laws, how online casinos operate, and how online gambling works all around. Ive been gambling online since day 1 that it was available and havent looked back since. I never have had a casino keep money from me because i always did a TON of research on the caisnos/poker rooms before depositing, therefore i dont have the horror stories of some that i have read about just never getting paid, etc. As for casinomeister to say a fellow gambler should not get paid because of an email i wrote to them is rather insulting
 
Does the casinomeister have some kind of "pull" that i should be aware of that will make us get paid? I think not

You are mistaken.

I was simply stating a fact that i have been in contact with others who are willing to take a vacation if need be to take a trip and collect our winnings that we have coming to us if they cant send the funds ACH anymore.

This is an implied threat which they can react to, in combination with your other comments about kicking some ass. The instant you set foot in South Africa, if they have alerted authorities you will be refused entry or detained.

BTW, I made the comments, not Casinomeister.

You want to warn people? Fine, no complaints. You want to alert people? Definitely agreed.

You want to cap someone's knees? Think again. The last thing this industry needs are thugs on either side.
 
too funny

You fellas act like im the enemy when in fact im just like you guys, waiting to get paid. Im sure u are all just as frustrated as i am, and yes i did know the law and knew the possibility of not getting paid certainly exists. I simply want the $$$$ i earned just like the rest of you, but i will do everything in my power to get it if they arent true to their word my friends, thats all. Im not here to argue, so i dont see me responding to any more negative posts on here. Good luck in all your gambling endeavors and may lady luck be with you:thumbsup:
 
THE SAGA CONTINUES, NO END IN SIGHT

Originally Posted by bellerock
Hi Tracey,

I don't know what I can say to you. I agree with everything you say. This is not rocket science and should not have taken so long. We are as confused and frustrated as you are. A batch of payments that we sent out from mid Feb to mid March has become a nightmare for us. Payments going out now are fine but the ones in the batch mentioned are an anomaly. We have paid out all the funds, they are sitting with the processor and the banks and we are doing everything we can to find out why the funds are not in your accounts. Unfortunately we are in the same position you are, we cannot do more than phone and email the banks and processors non stop asking them what is going on and get told "to be patient they are working on it" They have given us dates and we can only trust that these are correct. We cannot cancel the payments and re-issue them as some have gone through and some have not. To cancel and re-issue would result in some people getting paid twice, some getting charges for canceled payments and so on, at this stage it would simply compound the problem.

Again I apologize for the delays and assure you that we are doing everything we can to get this resolved.

Best regards,

John

"John, I hear what you are saying, but as the wife and bookeeper of a soleproprietor I can only say that these people must have a terrible accounting system in place. A reputable business would easily be able to identify all transactions sent to them during a set time period including all identifying information and current status. Their system further should allow a search by Name to locate the transaction. So, there is no reason that if contacted with my name they should not be able to find my transaction, to determine its status. Also, if things are be processed now with no problem and they determine my ACH has not yet been processed then they should send it immediately. When you say some of the transactions have gone through and some have not, I would ask how you know that unless they have been able to provide you specific information on those transactions. Surely they just didn't inform the casino "some of the transactions went through but we don't know which ones they were". They should not be in business if they can't keep track of transactions entrusted to them.

So, actually I think the casino should reissue my transaction if the bank or processor can't find the initial transaction the casino sent. . If the processor can't find my transaction then they obviously haven't and won't be sending me any money at this point."

SO EVERYONE, WE SHOULD HAVE BEEN PAID ALREADY BUT OUR TRANSACTIONS ARE MIA. The casino should reissue payment if the processor can not locate the information the casino originally sent. Then the casino can duke it out with the processor to retrieve the unpaid funds they initially sent.
It is not our problem that their processor has lost our transactions.
 
Will be checking back

Just wanted to say thanks for the forum. The information helped just in the sense that I know of other players out there in the same boat. Even though this may have been a "processing" fault, a little more brutal truth about the matter of withdrawals would have gone a long way from the casino up front. I asked them point blank before I made any withdrawal (or deposit for that matter) about withdrawal methods and timeframes and I feel that although I was not lied to, it would have been sobering to hear "hey - it may take up to 30+ plus days to see your withdrawal and we can't guarantee you may ever see it at all". It was certainly easy enough (and timely) to transfer my $ in! Maybe they should consider hiring the processor that was able to get my money to the casino!

I would appreciate an update after 3/28 to see if anything has been resolved. If no one has received any funds by then, personally I will give up any hope of ever seeing my $ and on-line gambling in general.

It is too bad that the govt is taking the tack they are, think of all the millions of tax revenue that could be had simply by regulation.

In some weird way, I have higher hopes of seeing my neteller $ sooner since the DOJ has become involved - however at what price I do not know!
 
latest email

Thank you for emailing Belle Rock Entertainment.

Kindly accept our humblest apologies for any frustration caused with the matter at hand. Unfortunately the new legislation has affected our withdrawal process time. This we are aware inconveniences our players somewhat.

However we are confident that you will be receiving your withdrawal by the 28 March 2007 as promised.

We are not aware that other casinos are able to process withdrawal via Ach timeously. Our operations department will definitely be looking into ways in which our players withdrawals can be processed faster and more efficiently in the future.

Should you require any further assistance, feel free to contact Belle Rock Entertainment, as we are available 24 hours a day, 7 days a week for your convenience.

Kind regards,

Nolan


I am confident they are going to pay out simply because they dont want to drag their name through the mud of being an unreputable casino. Believe me, they are going to pay , those workers there would be miserable if peoples money dont hit their accounts by the 28th. Their phone lines and email system would be flooded non-stop with USA customers, causing other customers from other countries to get pissed at them and lose their trust as well. Their customer service would go down the tubes, therefore, i have faith my money will be in my account by the 28th, no worries. If they werent going to pay us, they could just simply not answer the phones or emails like some of the other casinos that went down in the dumps
 
get over it

I am not bashing anyone but riverbelle for their irresponsibility,lies, and misleading emails. I once won 32k on riverbelle and got the money 5 days later, no questions asked, and have several nice withdrawals since then that rand very smoothly. I even referred several people to them because of their quick payouts via ACH. They now have ruined their reputation by not using the same processors that some of the other casinos are now using in order to pay their customers in a reasonable amount of time. I may be new to this site but im not new to knowing the laws, how online casinos operate, and how online gambling works all around. Ive been gambling online since day 1 that it was available and havent looked back since. I never have had a casino keep money from me because i always did a TON of research on the caisnos/poker rooms before depositing, therefore i dont have the horror stories of some that i have read about just never getting paid, etc. As for casinomeister to say a fellow gambler should not get paid because of an email i wrote to them is rather insulting
you know this is happening to everyone in the u.s not just you. you say you,ve always been paid on time well i bet that was before the new law. if you got a bitch then take it up with the us govement not the casino i have been playing since day 1 to and have always been paided on time that was until the new law now i have waited over a month to get my money but i know i,ll get paid its just going to take a little longer give them a barke they will get it together until then just chill out k
 
River Belle not paid $8,000.00 broken promises - 2nd withdrawal issues on 03/19/07

you know this is happening to everyone in the u.s not just you. you say you,ve always been paid on time well i bet that was before the new law. if you got a bitch then take it up with the us govement not the casino i have been playing since day 1 to and have always been paided on time that was until the new law now i have waited over a month to get my money but i know i,ll get paid its just going to take a little longer give them a barke they will get it together until then just chill out k[/QUOTE

Hello All,

Now I know you will think I am nuts! I tried an experiment. I wanted to see what River Belle payout screens were saying. As lady luck would have it I hit for $10,000.00+. It started as an experiment to see what the lastest River Belle screens were saying for payouts. Hoping to get more information about where my first $8,000.00 was and perhaps some insight as to when it would be paid. Well I got it up to $2,000.00. Then I figured I was not getting paid since I been waiting on a withdrawal since 02/11/07 so I decided to just play it out! What the heck have some fun! Whoa!! I made a hit for $10,050.00 as see on the River Belle winners list! Now I had River Belle flush my withdrawal and have been requested to send them all my documents over again. It has taken three emails and one fax and they state they can't read my credit card clearly. Now bare in mind I already have a pending withdrawal since 02/11/07 so all my documents certainly should have been fine. I still have not received an "approval" that all my documents have cleared. My second withdrawal was 03/19/07 which is outside the doom dates of problem withdrawals. RIGHT?? Is River Belle using other stall tactics to not pay my money? Will I receive my $10,000.00 withdrawal and if so will it be before my $8,000.00 withdrawal of 02/11/07 since it is outside the problem dates?? No so you all know the first payout screen states 2-21 days for ACH and when you think you are done a second screen pops up and states if they cannot make an ACH within 6 days a check will be issued. What a mess! Guess my experiment backfired on me!
 
River Belle not paid $8,000.00 broken promises - 2nd withdrawal issues on 03/19/07

That's too Funny :lolup:
Congrats and good luck on your cash out!
It would suck if winning 10K was bad luck :cool:

If it wasn't me I would be laughing too! Talk about feeling like a fool!! Like I said I got so tired of waiting on emails and each one contradicting the prior anyway I wanted to see what it said from within the casino. I had it up to $2,000.00 and figured well I'm not getting paid so lets have some fun. Hit $10,050.00 on Lady Oriental such as states on their winners list. I had fun alright just hope the joke is not on me. Either case it should tell us if River Belle problems were isolated to a batch or if it is ongoing. I have always like River Belle so I hope they get us all paid. Boy did lady luck shine on me or what?

Charles
 
charles

So how much did u deposit is the question? and what did u start playing to get it up to 2 grand? and how much were u playing on that machine that u hit, and what did u get for the big payout? What are your favorite games? I love spring break and video poker myself. I was playing for i think it was 90 cents on spring break, and during the bonus round, i got 5 beach parties, and twice got the 5 guys in a car, it was amazing, too bad i wasnt playing for more
 
River Belle not paid $8,000.00 broken promises - 2nd withdrawal issues on 03/19/07

To be honest I was playing recklessly. Playing max credits at $.10 a line!! I just thought what the heck I saw what the payout screens were saying and it was taking so long to get my first $8,000.00 hit from 02/11/07 I just wanted to see if I could get additional input from being within the casino payout. Geez.......only me! Figured as could just have some fun. Did not want the aggravation over again! As for River Belle I have always like that casino and have hit very well there. I have no problems except the amount of time its taken to get paid and now an approval issue on my SECOND withdrawal.
 
River Belle not paid $8,000.00 broken promises - 2nd withdrawal issues on 03/19/07

As I said I was playing RECKLESSLY just to blow the money. Did not want the aggravation of waiting on funds and decided to just BLOW it. Saw what I wanted to see and boom Lady Luck hit me.
 
River Belle not paying $

No, A problem is getting your $10K!!!

Hey Itoldy,

You got that right! However after talking to Stacey at River Belle - who is by far the most competent person I have spoken with yet - I feel River Belle "hiccups" are coming to an end. I really do think we all will get paid and River Belle is doing EcoCard since 3/15. Now River Belle has changed its ACH terms and added another method for faster payouts. They are obviously trying. I am quite impressed. I do think this forum had a lot to do with this. This will end when we all get paid but its has been a big learning lesson for the casinos and the players. Casinos be honest from the gate with players when something goes awry and players don't bank on your monies until they are in hand! I hope I am not jumping the gun but do have renewed faith that River Belle is going to come through.
 
BELLROCK SAGA CONTINUES

From the 19th to 23rd of March, I have received three different emails from Bellerock entertainment indicating 3 different dates that my "funds should reflect in my bank account".

Funny thing is 2 of the emails were sent on the same day one indicated I would be seeing the funds no later than 3/28 the next one indicated 3/29.

I don't think they have a clue.

Also, I found this interesting. First time they included this statement in any of my 20 some emails regarding my $5000.00 withdrawal:

We have in the interim received confirmation that all withdrawals that were processed from our end needed verification from the issuing bank regards where the funds were coming from. This authorization has since been submitted and we are able to confirm that your withdrawal will be clearing into your checking account by no later than end of business this coming Thursday, 29th of March 2007

"in regards where the funds were coming from"? What the heck does that mean, aren't they coming from the casino, the people that hired the processor? What a bunch of crap. They were just now told , weeks and weeks after our withdrawals were made, that they needed to verify the funds were coming from them, the company that sent the funds!!!!!!!!

GIVE ME A BREAK
 
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