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Response from Neteller

R

Rangeral

Dormant account
CM Veteran (10yr+)
Joined
May 12, 2006
Location
North Little Rock, AR
Dear Mr. XXXX

Thank you for your e-mail.

Please be advised, we are experiencing delays in the withdrawal times due to the high volume of withdrawals at this time. You will receive your funds within 2 weeks from the date of withdrawal. Unfortunately, we do not have a precise time at which the withdrawal will clear.


Due to recent legislation and related events, US members will no longer be able to transfer funds to or from any online gambling site effective January 17th, 2007.



All other NETELLER services remain available to US members. They can continue to hold funds safely in their NETELLER accounts until such time as they decide to move the funds. The changes in gambling merchant transfers do not affect the ability of US member to maintain funds in their NETELLER e-wallet accounts.



NETELLER protects all members funds (all deposited, in-transit and un-cleared funds) by holding the value in independent trust accounts. NETELLER is authorised and regulated by the Financial Services Authority in the UK.



NETELLER continues to allow US members to transfer funds to non-gambling merchants. Additionally, NETELLER offers a peer-to-peer transfer service that allows members to instantly send money to friends and family around the world.



US member NETELLER accounts will NOT be closed, your funds will continue to be held securely and you will always have full access to funds held by NETELLER.



Currently we are experiencing unprecedented volumes through our withdrawals department. Due to this volume there maybe delays of up to 2 weeks for an EFT withdrawal and 6-8 weeks for cheque withdrawal.



If you have any further questions, please visit Outdated URL (Invalid).



Thank you for choosing NETELLER.



NETELLER Customer Service
 
slotchik said:
The casinos could still pay us Neteller then if they did a peer to peer deal......
I thought NT was closing for US citizens???
Now I'm confused~~~
Click to expand...

Nah, Neteller is still open to the USA as long as you don't use it for gambling :rolleyes:

Peer to Peer wouldn't work. They know it's a casino account sending the money. With the volume of transactions, there's no way they could pass it off as non-gambling funds.
 
Judging from my experience, this may be a big steaming load.

I made a withdrawal immediately following the arrests (around 1 AM Tuesday morning), which was accepted on Wednesday afternoon. This morning, it was switched to declined. It wasn't declined on my bank's end; their ACH department has no record of anyone even attempting to make a transfer. NT VIP support says they don't know why it was declined...
 
Neteller

I also got that exact email . Here's the problem the way I see it . I personally know over 200 people who have been waiting to be paid and I'm sure there are thousands more.
Out of these hundreds of people I do not know ONE person who has been paid , period. If this was truly a "delay" as Neteller claims wouldn't somebody , somewhere, at least one person be posting how they received their cash ?
This simple fact leads me to believe they're not planning on paying anyone.
This is a banking business , they make their profit off fees associated with using this service. They are not selling a product. They are not using the clients money to reinvest in their product. They're merely a funds transfer means. Why don't they have everyones money on hand then ?
 
Evidence

spike38 said:
I also got that exact email . Here's the problem the way I see it . I personally know over 200 people who have been waiting to be paid and I'm sure there are thousands more.
Out of these hundreds of people I do not know ONE person who has been paid , period. If this was truly a "delay" as Neteller claims wouldn't somebody , somewhere, at least one person be posting how they received their cash ?
This simple fact leads me to believe they're not planning on paying anyone.
This is a banking business , they make their profit off fees associated with using this service. They are not selling a product. They are not using the clients money to reinvest in their product. They're merely a funds transfer means. Why don't they have everyones money on hand then ?
Click to expand...

If you ask the people to say what date they made the withdrawal, you can get an idea whether they are "BS"ing, or are just slow. If anyone withdrew more than 5 days BEFORE all this hit, they should have been paid. If not, this would indicate the move was pre-planned by Neteller and they chose not to announce it in advance to prevent players from clearing their accounts en-masse (possibly to a casino that would agree to send a check).

I made a big withdrawal from my UK account, and I have seen no progress at all, so there is certainly an issue with speed of initiating the process.
 
winbig said:
Nah, Neteller is still open to the USA as long as you don't use it for gambling :rolleyes:

Peer to Peer wouldn't work. They know it's a casino account sending the money. With the volume of transactions, there's no way they could pass it off as non-gambling funds.
Click to expand...

This thread has given me a blooming good idea!

All you Americans who can't play via Neteller anymore:
1. Peer to Peer your $US to my Neteller account.
2. Tell me which casino & which games you want to play.
3. I'll deposit the money into my account at that casino & play those games.
4. If I make a profit, I'll "Peer to Peer" it back to you... (less 15% commission) :p

vinylweatherman said:
If you ask the people to say what date they made the withdrawal, you can get an idea whether they are "BS"ing, or are just slow. If anyone withdrew more than 5 days BEFORE all this hit, they should have been paid. If not, this would indicate the move was pre-planned by Neteller and they chose not to announce it in advance to prevent players from clearing their accounts en-masse (possibly to a casino that would agree to send a check).

I made a big withdrawal from my UK account, and I have seen no progress at all, so there is certainly an issue with speed of initiating the process.
Click to expand...
I made a $5,100 withdrawal request on Jan-17th, and the funds hit my bank account on Jan-23rd. :thumbsup:
That was only 4 working days, as there was a weekend in-between.
I found that acceptable. More than 7-days & I would have started worrying. :(
 
Last edited:
KK: "This thread has giving me a blooming good idea!"

Nice work if you can get it :)
 
KasinoKing said:
This thread has given me a blooming good idea!

All you Americans who can't play via Neteller anymore:
1. Peer to Peer your $US to my Neteller account.
2. Tell me which casino & which games you want to play.
3. I'll deposit the money into my account at that casino & play those games.
4. If I make a profit, I'll "Peer to Peer" it back to you... (less 15% commission) :p


I made a $5,100 withdrawal request on Jan-17th, and the funds hit my bank account on Jan-23rd. :thumbsup:
That was only 4 working days, as there was a weekend in-between.
I found that acceptable. More than 7-days & I would have started worrying. :(
Click to expand...

You're way too funny KK....:lolup:

Sad thing is that we may have to do that if we ever want to see another profit from an online casino !
 
Cheers!

I have just phoned the "secret" UK Neteller number I was given, and it went straight through to VIP services (so I didn't have to wait forever on hold).
The reason my withdrawal was taking so long was that it never reached their system:mad:
It worked OK at my end, and because their system gives no feedback till the transfer is done, how the hell am I supposed to know the system has not accepted it, an email confirming the request has been queued would not go amiss!

How about it Neteller?

CHEERS!
 
I just called Neteller to ask why my EFT withdrawals made on the 17th and 19th of January hadn't arrived yet. LOL...

Boy I got the royal treatment! No CHEERS but he might have well have said that to me! :lolup:

All EFT withdrawals I was told would take at least two months to complete due to the high volume. The one I requested on the 17th definitely at least 6 weeks but the ones on the 19th who knows he told me.
 
guess what

i just got a courtesy email from neteller that i owe them three bucks!!!how could that happen when i had at least 140 dollars in the account and waiting on another deposit sent from a casino at least ten days ago that has not registered in my neteller account. we are all going to lose some money in this mess.
 
oldandboring40 said:
and waiting on another deposit sent from a casino at least ten days ago that has not registered in my neteller account. we are all going to lose some money in this mess.
Click to expand...


Don't hold your breath......that deposit will never reach Neteller....You need to contact the casino in question and arrange for a different method of payment...
 
Cheers

This seems to be spreading to Non-US Neteller customers. I requested a withdrawal on Tuesday, and nothing had happened by Yesterday (normally, it would have reflected in my online statement by Thursday). On my first call to Neteller, I was told it had never reached their system, so I tried again while they were on the phone, and I was told to wait 24 hours and check again. I was also told my withdrawal would be unaffected by the US problem. Yesterday, some 34 hours later, nothing, it was damn hard to get through, and I was told to try again (3rd time), which I did successfully, and I was told that the department who processes these does not work at weekends (bit odd considering the massive backlog, they could at least queue them for processing on the Monday to speed the manual part of the process up a little.
I will really have to wait till Tuesday before arriving at a diagnosis of "Bullshite syndrome", but I have now been told that there are some 2 MILLION withdrawals awaiting processing, and the sheer volume IS having some knock on effect for non-US customers.
I was at least treated like Royalty, no mention of "cheers". Perhaps Neteller management have seen the video and instructed their support staff that on no account are they to utter, or write, "Cheers" in any correspondence with clients.
They assured me that ALL money is safe, but the problem remains with it being trapped for US customers, and slowed a little for Non-US customers.

I can still freely deposit & withdraw to casinos, but because Neteller are not accepted outside gambling circles I cannot pay off bills (including, at last, my new PC) directly from Neteller, but have to withdraw to my bank, and pay from there. If Neteller had thought of this before, and diversified, much of the money so trapped could have been used to pay off bills and make purchases, currently, if you can't use casinos, withdrawal is the ONLY option.

Online casinos also suffer, as if Non-US players are suffering liquidity problems, this will inhibit their ability to move money between casinos, Neteller, and the bank - the result will be less money held in eWallets, and less gross deposits to casinos. I hope they have made plans to ride out this storm, as it goes beyond just the loss of US players.
 
seems really odd to me that NO One has received their requested funds from over a week ago. if they were really processing withdrawls some of us would have gotten something. i still have money withdrawn from a casino from over ten days ago that has not shown up at neteller. they have that money. if they had refused the money from the casino it would be back in my casino account by now. i am afraid they have been caught with their pants down. also having a stock suspended for this long period of time is very very unusual. cant remember a similar situation.
 
oldandboring40 said:
seems really odd to me that NO One has received their requested funds from over a week ago. if they were really processing withdrawls some of us would have gotten something. i still have money withdrawn from a casino from over ten days ago that has not shown up at neteller. they have that money. if they had refused the money from the casino it would be back in my casino account by now. i am afraid they have been caught with their pants down. also having a stock suspended for this long period of time is very very unusual. cant remember a similar situation.
Click to expand...



If Netellers accounts are not already frozen by the Feds, I am sure that they will be soon.
 
after getting an email from neteller informing me that i had a minus three dollar balance and that i needed to send in payment, i sent them a curt message that they had alot more of my money than i had of theirs. this morning they adjusted my balance to zero....some progress.
 
That must be the reason I didnt get my pay yet into neteller. So I am going to cancel the pending withdraw. I am going to go with mycitadel. Is their any problems with mycitadel. Also Can I make a transfer from mycitadel to my bank account.
 
spike38 said:
players, in a nutshell....NO ! You will not ever see your money if you withdraw using Neteller. Use any other means the casino/sportbooks/etc. offers BESIDES Neteller. Good luck !
Click to expand...


I really don't mean to create a stir, but do you have facts to warrant your alarm?

Netteller told me that it would be a couple of weeks or more (not positive about the time frame...might have been up to three working weeks on the outside) to recieve my funds. Given their track record I really didn't worry too much about it.

I've personally got more than several hundred dollars in the balance, so that's my reason for questioning your advice.

BTW, I have sent an email to VIP support with the same query. I'll gladly post their response if any of you are interested. No axe to grind, nothing to gain here...Just interested in getting what's mine.

Thanks for your help,

Kevin
 
Ok so neteller is not good anymore for US players and I found out mycitadel is also not good. I am sure that firepay and moneybookers wont be good also. So that leaves me with a check only which they will take away $10 to send it to me. Is their a list of whats allowed and whats not. I dont want to pay that $10.
 
players said:
Ok so neteller is not good anymore for US players and I found out mycitadel is also not good. I am sure that firepay and moneybookers wont be good also. So that leaves me with a check only which they will take away $10 to send it to me. Is their a list of whats allowed and whats not. I dont want to pay that $10.
Click to expand...


That's about it players unless you can talk them into sending you a Western Union wire.
 
Neteller

KM, I was told by support that at this time they have absolutely no way to pay people from the U.S. then of course the "how safe my money" is part.
But in all honesty my post was meant to try to stop Mr. players from attempting to initiate a Neteller withdrawal and joining us when he could use another means. (like a check) I definately wasn't trying to spook the folks (myself included) who have been waiting weeks for their withdrawals. Best of luck.
 
Thanks for your reply, Spike.

I have just gotten off of the telephone with Netteller VIP support. The guy with whom I spoke indicated that all EFT's are on hold at this time. (reflective of your conversation) He also told me that Netteller will find a way to return everyone's funds. He told me that they are working with various payment processors in an effort to get this done.

Personally, I believe that we will all get our money back, it is just a matter of how long it will take. The guy that I spoke with seemed to think that requesting a check withdrawal would likely take longer than an eft...Meaning that there is a potential solution on the horizon at least.

My personal belief is that panic is not necessary at this time.

So there you go, my stab at research and solutions.

Kevin
 
You know though that if your own bank did this to any of us that we wouldn't stand for it . There is no reason that someone isn't there writing checks 24 hours a day until they pay everyone back their own money . What about the people WAITING on their affiliate payments or winnings to pay their bills ? I mean come on . I am far from an alarmist but how hard is it to write a check and out stick a stamp on it ? They should have had some sort of solution ready at hand besides shutting everyone off and then holding their money .
 
Last edited:
silkprint said:
You know though that if your own bank did this to any of us that we wouldn't stand for it . There is no reason that someone isn't there writing checks 24 hours a day until they pay everyone back their own money . What about the people WAITING on their affiliate payments or winnings to pay their bills ? I mean come on . I am far from an alarmist but how hard is it to write a check and out stick a stamp on it ? They should have had some sort of solution ready at hand besides shutting everyone off and then holding their money .
Click to expand...

yes atleast after 2 weeks they should have figured a way out
 
silkprint said:
You know though that if your own bank did this to any of us that we wouldn't stand for it . There is no reason that someone isn't there writing checks 24 hours a day until they pay everyone back their own money . What about the people WAITING on their affiliate payments or winnings to pay their bills ? I mean come on . I am far from an alarmist but how hard is it to write a check and out stick a stamp on it ? They should have had some sort of solution ready at hand besides shutting everyone off and then holding their money .
Click to expand...

I forgot to mention that the gentleman with whom I spoke indicated that the problem lies with their payment processor. Apparently this is a third party that I didn't know about.

I don't have a clue about what I'm talking about, but I'll take a stab at what I think is going on.

I believe that Netteller wants to pay all of us and be done with this.

I think that they are having problems doing this that we don't really know the intricacies of....And were I in their shoes, I wouldn't make public either. It's a lot easier to not have any responsibility and tell someone what they should do than to carry the responsibility and accountability related to this big of a deal.

I think that they are having a hard time figuring out how to send our money to us without running into legal trouble of whatever sort.

In any case, I agree on principal that they should just start writing checks. I also think that if it were that easy, they would.

Kevin
 

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