More Neteller BS

winbig

Keep winning this amount.
Joined
Mar 10, 2005
Location
Pennsylvania
What's wrong with these pictures?

What it boils down to, is Neteller will not let me change my address for who knows what reason. If it can't be changed online, then why have the option to do this?

At first, I tried to change my address before my phone number (I just moved), and it wouldn't let me change the phone number. It kept saying that the area code didn't match where I live (BS.). So I went ahead and changed my phone number before I changed my address, and IT LET ME.

Please tell me how in the world I can change the phone number, which is from a different state than my old address was; but yet it wouldn't let me change it along with the new address - which matches.

As for live chat, I waited 20 minutes on hold, closed the window by accident, then went back in when I got the message that reps weren't available. Go figure.


NETELLER GET YOUR !)#*($&@)#*&[email protected](*#$ ACT TOGETHER!
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
I had an online rep not too long ago. The first chat session was cut short for some unknown reason, but then she came back on again. At least they are still there :D
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Regulation.

I notice that there will be a rep from the Manx Government at ICE this year, as well as from other official bodies. Someone should discuss, with printed off evidence if possible, some of these Neteller issues mentioned on the forum. They could add that these problems have been going on for MONTHS and even YEARS, but no matter how many complaints are made to Neteller, the situation continues to go from bad to worse, while at the same time Neteller are aggressively expanding their market coverage at the expense of existing service standards.
As Neteller is a Manx company, and the integrity of Manx supplied financial services is a strong point with them (the Manx government), as it is for the Jersey government, I would hope they would bring pressure down from above onto Neteller, which may be harder to ignore than pressure bubbling up from below.
Neteller are also regulated by the FSA as an issuer of eMoney. This falls short of full regulation, such as for a bank, but certain standards are expected to be upheld, one of which is to have a secure service to prevent loss of client funds. I doubt the way timeouts are dealt with is as secure from the clients point of view as could be achieved with a little more will, effort, and programming.
 

winbig

Keep winning this amount.
Joined
Mar 10, 2005
Location
Pennsylvania
When I had neteller, I had changed banks. I had to reopen a new account as there is no way to change the details.

Ama

Even over the phone? I could understand why they wouldn't let you do that online.

Update: I finally got an answer from a CSR at Neteller (via email). They manually changed my details :thumbsup:
 

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
Joined
Aug 25, 2004
Location
Bexhill on sea, England
Wot a crock of shite!

Neteller claim to be "The Worldwide Leader in Online Payment Solutions"...

I dread to think what the others are like...! :eek2:

Live Chat
Chat in real-time with a NETELLER Customer Service Representative with our easy-to-use Live Chat interface. Operators are standing by. Live Chat help is available 24 hours a day, 7 days a week.

8:52a.m. this morning....
 

lots0

Banned User - troll posts - flaming
Joined
Jun 3, 2006
Location
Hell on Earth
(Posted in another thread but appropriate here)

Well my balance is showing zero, but they are still holding over $700 of my money and so far they refuse to send it to me...

There is NO excuse at all for not sending out ALL the money to US residents.
The idea that a 'run' on the banks has slowed everything down is a bunch of bull shit.

My payments were stopped by neteller the day the founders were arrested and within two hours of their arrest, way before any 'run' could have started.

Neteller also lied to me on several occasions, telling me they had already sent me my check and that UPS had not given them a tracking number, a lie, they had the check sitting on the desk in front of them as they told me this, I know this because they gave me the check number and after being confronted, the rep adimited lying to me.

Now I don't know about any of you, but when someone holding MY money lies to me, I stop trusting them. After lying to me time after time after time, well I get the message that I am not going to get MY MONEY.

Neteller is lying (again) and has NO plans to give Americans ANY of the money they are holding.

If you are an American and Neteller is still holding your money, your not going to get any of YOUR MONEY BACK... Not now, Not ever!

Think I am over stating?

Any of you Americans that receive any of your money from Neteller from this moment on please post here that you received YOUR money...

Just suck it up folks... we all got ripped off and with the help of our own government to boot.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Serious

This is a serious allegation. if there is any evidence that Neteller claimed to have sent the check and gave some BS about there being no tracking number while knowing they had not, this should be presented to the UK's FSA, this is blatantly a breach of regulations, and I hope that Neteller realise the serious repercussions this could have on their remaining business - it's all about trust, if that goes, then the second a new payment processor appears that offers the same service as Neteller there will be a run on customers, let alone the banks.

Click2Pay lost my custom a while back for screwing me over with some really odd currency manipulations, then saying they knowingly did this after changing their systems.

Neteller shares are currently suspended, so if there is any evidence they are unable to meet liabilities on the US accounts their whole "trust account" claim is put into question. There is a technical term for a company unable to meet current liabilites, INSOLVENT - Neteller had better come up with a better reason than this or expect to be hammered when their shares come back off suspension.
 

wangpoker

Full Member
webmeister
PABnononaccred2
Joined
Jun 29, 2006
Location
Ontario/Canada
Neteller delibrately doesn't process my big amount withdrawal (>8K) by Fedex overnight cheque , but processed my 300 normal cheque withdrawal.

I think they have all big amount withdrawals on hold.
 

tennis_balls

Dormant account
Joined
Mar 18, 2006
Location
Albuquerque, NM
Neteller is lying (again) and has NO plans to give Americans ANY of the money they are holding.

I waited at least 24 hours after the initial arrests before moving my neteller funds to the neteller card. Then I waited another 24 hours before withdrawing the cash. They had plenty of time to lock me out if they wished. So to say "ANY" of the money is an overstatement.

Hopefully there will not be any nasty scandal involving customer funds. I think the logistical nightmare of settling that many accounts all at once is a much more likely explanation.

(full disclosure: i'm still sweating my $14.92 final EFT to my bank.)
 

Mousey

Ueber Meister Mouse
Joined
Sep 12, 2004
Location
Up$hitCreek
Rather than start yet another NT thread, I'll borrow this one. ;)

I have tried using my NETeller card at 2 different ATMs (one at a bank, one at a convenience store) that accept Star/Plulse transactions. After I go through the entire process, confirm the amount, etc. It tells me 'Processing'... then switches to a screen with the message 'transaction cannot be processed, transaction canceled'.

Yes, I have loaded my card.

Simply trying to get money from NETeller is beginning to be something of circus....
 

rainermaria

Dormant account
Joined
Jan 15, 2006
Location
USA
I am a US resident and have pulled off 1k a day on the debit card for 5 days in a row now. Still have other payments "pending" but I will call in soon to get them reversed and just take it out via card. The numbers I have heard are 4-6 weeks for EFT, 8-10 weeks for check. hang tight.
 

kakata

Banned User - hyper flamming
PABaccred
PABnonaccred
PABnoaccred
Joined
Dec 2, 2006
Location
miami fl
Rather than start yet another NT thread, I'll borrow this one. ;)

I have tried using my NETeller card at 2 different ATMs (one at a bank, one at a convenience store) that accept Star/Plulse transactions. After I go through the entire process, confirm the amount, etc. It tells me 'Processing'... then switches to a screen with the message 'transaction cannot be processed, transaction canceled'.

Yes, I have loaded my card.

Simply trying to get money from NETeller is beginning to be something of circus....

It happened to me too.Many banks wont accept it.
Washinghton Mutual does accept though.
 

Unicron

Dormant account
Joined
Jan 25, 2007
Location
UK
guuuu

I only just made an account with NETeller the other day and the account was accepted and everything went fine, so I transfer money from my bank account into the new NETeller account. Everything seemed fine then 2 hours later my NETeller account was closed for no reason at all.

I have called all the phone numbers and get no info whatsoever except that I can only call the UK number which I have been doing for 24 hours solid now.

No one answers any of the extension on the UK number I just keep getting put on to an answering machine after 2 mins which I have been leaving msgs on every time with my account ID and contact phone number.

I have sent an e-mail to [email protected], [email protected] etc and I am getting no replies for them at all.

Used Live Chat and after an hour a got someone who told me I could only contact the UK number.

So everyone answer is contact the UK number which seems to have no one manning the phones or calling back when a message is left!

No one is answering any of my e-mail not even with a we are looking into mail Nothing at ALL!

I have called my bank and the transfer can not be stopped and they have told me I must take it up with Neteller which I have been trying to do.

This is totally unacceptable and seems like a scam. Let me open an account and start transferring fund then close my account and make me run circles calling numbers where no one ever answer. E-mail all departments that also never answer!

I am not sure what my next step would be here but I dont think this company should be able to get away with this.
 

suzecat

Dormant account
Joined
Sep 18, 2004
Location
California
I only just made an account with NETeller the other day and the account was accepted and everything went fine, so I transfer money from my bank account into the new NETeller account. Everything seemed fine then 2 hours later my NETeller account was closed for no reason at all.

I have called all the phone numbers and get no info whatsoever except that I can only call the UK number which I have been doing for 24 hours solid now.

No one answers any of the extension on the UK number I just keep getting put on to an answering machine after 2 mins which I have been leaving msgs on every time with my account ID and contact phone number.

I have sent an e-mail to [email protected], [email protected] etc and I am getting no replies for them at all.

Used Live Chat and after an hour a got someone who told me I could only contact the UK number.

So everyone answer is contact the UK number which seems to have no one manning the phones or calling back when a message is left!

No one is answering any of my e-mail not even with a we are looking into mail Nothing at ALL!

I have called my bank and the transfer can not be stopped and they have told me I must take it up with Neteller which I have been trying to do.

This is totally unacceptable and seems like a scam. Let me open an account and start transferring fund then close my account and make me run circles calling numbers where no one ever answer. E-mail all departments that also never answer!

I am not sure what my next step would be here but I dont think this company should be able to get away with this.

Does this sound familiar to anyone else? Just substitute "Neteller" for "[clipjoint casino]" and it reads like a majority of the complaints section.
 

lots0

Banned User - troll posts - flaming
Joined
Jun 3, 2006
Location
Hell on Earth
I am not sure what my next step would be....
If your a Brit Contact the FSA ( Financial Services Authority www.fsa.gov.uk ) they regulate and license NETeller in the UK. If your an American they are not going to help you much, but it is worth getting your complaint on reccord with them for any future legal action.


I would also suggest that each of you that is owed money by neteller contact the FSA.

Financial Services Authority
25 The North Colonnade,
Canary Wharf,
London E14 5HS
(Company No. 01920623)

Complaints against the FSA
From UK: 020 7066 9870
From Overseas: +44 20 7066 9870

Fax
From UK: 020 7066 1099
From Overseas: +44 20 7066 1099

www.fsa.gov.uk

For those of you with big bucks being held by neteller please contact me, I am looking to start a class action law suit here in the US against neteller, too recover money being held and losses incured by netellers actions and I am looking at some form of group legal action in the UK against neteller and their assets as well.
 
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