1. Follow Casinomeister on Twitter | Facebook | YouTube | Casinomeister.us US Residents Click here! |  Svenska Svenska | 
  2. By continuing to use the site, you agree to the use of cookies. You can find out more by following.Find out more.
    Dismiss Notice
Dismiss Notice
REGISTER NOW!! Why? Because you can't do diddly squat without having been registered!

At the moment you have limited access to view most discussions: you can't make contact with thousands of fellow players, affiliates, casino reps, and all sorts of other riff-raff.

Registration is fast, simple and absolutely free so please, join Casinomeister here!

More Neteller BS

Discussion in 'Other Complaints' started by winbig, Jan 10, 2007.

    Jan 10, 2007
  1. winbig

    winbig Keep winning this amount. webby PABnononaccred

    Occupation:
    Bum
    Location:
    Pennsylvania
    What's wrong with these pictures?

    What it boils down to, is Neteller will not let me change my address for who knows what reason. If it can't be changed online, then why have the option to do this?

    At first, I tried to change my address before my phone number (I just moved), and it wouldn't let me change the phone number. It kept saying that the area code didn't match where I live (BS.). So I went ahead and changed my phone number before I changed my address, and IT LET ME.

    Please tell me how in the world I can change the phone number, which is from a different state than my old address was; but yet it wouldn't let me change it along with the new address - which matches.

    As for live chat, I waited 20 minutes on hold, closed the window by accident, then went back in when I got the message that reps weren't available. Go figure.


    NETELLER GET YOUR !)#*($&@)#*&$@(*#$ ACT TOGETHER!
     
  2. Jan 10, 2007
  3. wangpoker

    wangpoker Experienced Member PABnononaccred2 webmeister

    Occupation:
    affiliate marketing
    Location:
    Ontario/Canada
    nobody answers phone for >30mins...
    reply emails in 3 days or more...
    no online chat rep...
     
  4. Jan 10, 2007
  5. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    I had an online rep not too long ago. The first chat session was cut short for some unknown reason, but then she came back on again. At least they are still there :D
     
  6. Jan 10, 2007
  7. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Regulation.

    I notice that there will be a rep from the Manx Government at ICE this year, as well as from other official bodies. Someone should discuss, with printed off evidence if possible, some of these Neteller issues mentioned on the forum. They could add that these problems have been going on for MONTHS and even YEARS, but no matter how many complaints are made to Neteller, the situation continues to go from bad to worse, while at the same time Neteller are aggressively expanding their market coverage at the expense of existing service standards.
    As Neteller is a Manx company, and the integrity of Manx supplied financial services is a strong point with them (the Manx government), as it is for the Jersey government, I would hope they would bring pressure down from above onto Neteller, which may be harder to ignore than pressure bubbling up from below.
    Neteller are also regulated by the FSA as an issuer of eMoney. This falls short of full regulation, such as for a bank, but certain standards are expected to be upheld, one of which is to have a secure service to prevent loss of client funds. I doubt the way timeouts are dealt with is as secure from the clients point of view as could be achieved with a little more will, effort, and programming.
     
  8. Jan 15, 2007
  9. amatrine

    amatrine Crazy Cat Lady webmeister

    Occupation:
    Retired
    Location:
    Arizona City, Az
    Re

    When I had neteller, I had changed banks. I had to reopen a new account as there is no way to change the details.

    Ama
     
  10. Jan 16, 2007
  11. winbig

    winbig Keep winning this amount. webby PABnononaccred

    Occupation:
    Bum
    Location:
    Pennsylvania
    Even over the phone? I could understand why they wouldn't let you do that online.

    Update: I finally got an answer from a CSR at Neteller (via email). They manually changed my details :thumbsup:
     
  12. Jan 16, 2007
  13. tennis_balls

    tennis_balls Dormant account

    Occupation:
    fish n chips promoter
    Location:
    Albuquerque, NM
    Neteller rules! all complainers here are shills for e-gold!
     
  14. Jan 16, 2007
  15. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    Wot a crock of shite!

    Neteller claim to be "The Worldwide Leader in Online Payment Solutions"...

    I dread to think what the others are like...! :eek2:

    Live Chat
    Chat in real-time with a NETELLER Customer Service Representative with our easy-to-use Live Chat interface. Operators are standing by. Live Chat help is available 24 hours a day, 7 days a week.

    8:52a.m. this morning....
     
  16. Jan 23, 2007
  17. lots0

    lots0 Banned User - troll posts - flaming PABnonaccred

    Occupation:
    I do nothing productive
    Location:
    Hell on Earth
    (Posted in another thread but appropriate here)

    Well my balance is showing zero, but they are still holding over $700 of my money and so far they refuse to send it to me...

    There is NO excuse at all for not sending out ALL the money to US residents.
    The idea that a 'run' on the banks has slowed everything down is a bunch of bull shit.

    My payments were stopped by neteller the day the founders were arrested and within two hours of their arrest, way before any 'run' could have started.

    Neteller also lied to me on several occasions, telling me they had already sent me my check and that UPS had not given them a tracking number, a lie, they had the check sitting on the desk in front of them as they told me this, I know this because they gave me the check number and after being confronted, the rep adimited lying to me.

    Now I don't know about any of you, but when someone holding MY money lies to me, I stop trusting them. After lying to me time after time after time, well I get the message that I am not going to get MY MONEY.

    Neteller is lying (again) and has NO plans to give Americans ANY of the money they are holding.

    If you are an American and Neteller is still holding your money, your not going to get any of YOUR MONEY BACK... Not now, Not ever!

    Think I am over stating?

    Any of you Americans that receive any of your money from Neteller from this moment on please post here that you received YOUR money...

    Just suck it up folks... we all got ripped off and with the help of our own government to boot.
     
  18. Jan 23, 2007
  19. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Serious

    This is a serious allegation. if there is any evidence that Neteller claimed to have sent the check and gave some BS about there being no tracking number while knowing they had not, this should be presented to the UK's FSA, this is blatantly a breach of regulations, and I hope that Neteller realise the serious repercussions this could have on their remaining business - it's all about trust, if that goes, then the second a new payment processor appears that offers the same service as Neteller there will be a run on customers, let alone the banks.

    Click2Pay lost my custom a while back for screwing me over with some really odd currency manipulations, then saying they knowingly did this after changing their systems.

    Neteller shares are currently suspended, so if there is any evidence they are unable to meet liabilities on the US accounts their whole "trust account" claim is put into question. There is a technical term for a company unable to meet current liabilites, INSOLVENT - Neteller had better come up with a better reason than this or expect to be hammered when their shares come back off suspension.
     
  20. Jan 24, 2007
  21. lots0

    lots0 Banned User - troll posts - flaming PABnonaccred

    Occupation:
    I do nothing productive
    Location:
    Hell on Earth
    You bet it is and I am more than willing to back it up.
     
  22. Jan 24, 2007
  23. wangpoker

    wangpoker Experienced Member PABnononaccred2 webmeister

    Occupation:
    affiliate marketing
    Location:
    Ontario/Canada
    Neteller delibrately doesn't process my big amount withdrawal (>8K) by Fedex overnight cheque , but processed my 300 normal cheque withdrawal.

    I think they have all big amount withdrawals on hold.
     
  24. Jan 24, 2007
  25. tennis_balls

    tennis_balls Dormant account

    Occupation:
    fish n chips promoter
    Location:
    Albuquerque, NM
    I waited at least 24 hours after the initial arrests before moving my neteller funds to the neteller card. Then I waited another 24 hours before withdrawing the cash. They had plenty of time to lock me out if they wished. So to say "ANY" of the money is an overstatement.

    Hopefully there will not be any nasty scandal involving customer funds. I think the logistical nightmare of settling that many accounts all at once is a much more likely explanation.

    (full disclosure: i'm still sweating my $14.92 final EFT to my bank.)
     
  26. Jan 24, 2007
  27. footdr

    footdr Banned User: PITA violations of the Forum Rules

    Occupation:
    management
    Location:
    cyberspace
    WHAT?

    Your sweating your last eft for $14.92????

    WOW
     
  28. Jan 25, 2007
  29. Mousey

    Mousey Ueber Meister Mouse CAG

    Occupation:
    Pencil Pusher
    Location:
    Up$hitCreek
    Rather than start yet another NT thread, I'll borrow this one. ;)

    I have tried using my NETeller card at 2 different ATMs (one at a bank, one at a convenience store) that accept Star/Plulse transactions. After I go through the entire process, confirm the amount, etc. It tells me 'Processing'... then switches to a screen with the message 'transaction cannot be processed, transaction canceled'.

    Yes, I have loaded my card.

    Simply trying to get money from NETeller is beginning to be something of circus....
     
  30. Jan 26, 2007
  31. rainermaria

    rainermaria Dormant account

    Occupation:
    gradstudent
    Location:
    USA
    I am a US resident and have pulled off 1k a day on the debit card for 5 days in a row now. Still have other payments "pending" but I will call in soon to get them reversed and just take it out via card. The numbers I have heard are 4-6 weeks for EFT, 8-10 weeks for check. hang tight.
     
  32. Jan 26, 2007
  33. kakata

    kakata Banned User - hyper flamming PABnonaccred PABnoaccred PABaccred

    Occupation:
    sales
    Location:
    miami fl
    It happened to me too.Many banks wont accept it.
    Washinghton Mutual does accept though.
     
  34. Jan 26, 2007
  35. Unicron

    Unicron Dormant account

    Occupation:
    IT
    Location:
    UK
    guuuu

    I only just made an account with NETeller the other day and the account was accepted and everything went fine, so I transfer money from my bank account into the new NETeller account. Everything seemed fine then 2 hours later my NETeller account was closed for no reason at all.

    I have called all the phone numbers and get no info whatsoever except that I can only call the UK number which I have been doing for 24 hours solid now.

    No one answers any of the extension on the UK number I just keep getting put on to an answering machine after 2 mins which I have been leaving msgs on every time with my account ID and contact phone number.

    I have sent an e-mail to This email is not visible to you., This email is not visible to you. etc and I am getting no replies for them at all.

    Used Live Chat and after an hour a got someone who told me I could only contact the UK number.

    So everyone answer is contact the UK number which seems to have no one manning the phones or calling back when a message is left!

    No one is answering any of my e-mail not even with a we are looking into mail Nothing at ALL!

    I have called my bank and the transfer can not be stopped and they have told me I must take it up with Neteller which I have been trying to do.

    This is totally unacceptable and seems like a scam. Let me open an account and start transferring fund then close my account and make me run circles calling numbers where no one ever answer. E-mail all departments that also never answer!

    I am not sure what my next step would be here but I dont think this company should be able to get away with this.
     
  36. Jan 26, 2007
  37. suzecat

    suzecat Dormant account CAG MM webmeister

    Occupation:
    Retired
    Location:
    California
    Does this sound familiar to anyone else? Just substitute "Neteller" for "[clipjoint casino]" and it reads like a majority of the complaints section.
     
  38. Jan 26, 2007
  39. lots0

    lots0 Banned User - troll posts - flaming PABnonaccred

    Occupation:
    I do nothing productive
    Location:
    Hell on Earth
    If your a Brit Contact the FSA ( Financial Services Authority You must register/login in order to see the link. ) they regulate and license NETeller in the UK. If your an American they are not going to help you much, but it is worth getting your complaint on reccord with them for any future legal action.


    I would also suggest that each of you that is owed money by neteller contact the FSA.

    Financial Services Authority
    25 The North Colonnade,
    Canary Wharf,
    London E14 5HS
    (Company No. 01920623)

    Complaints against the FSA
    From UK: 020 7066 9870
    From Overseas: +44 20 7066 9870

    Fax
    From UK: 020 7066 1099
    From Overseas: +44 20 7066 1099

    You must register/login in order to see the link.

    For those of you with big bucks being held by neteller please contact me, I am looking to start a class action law suit here in the US against neteller, too recover money being held and losses incured by netellers actions and I am looking at some form of group legal action in the UK against neteller and their assets as well.
     
    1 person likes this.

Share This Page